MONIQUE D. RICH4973 HIGHCROFT DRIVE

CARY, NC 27519919-397-3293

EXPERIENCE

Netsertive, Morrisville, NC 2016 – Present

Netsertive empowers brands and local businesses with collaborative, local digital marketing that leverages technology and industry expertise to deliver bottom-of-funnel, qualified local buyers.

Leverages expert knowledge of target vertical industries and develops effective sales strategies. Prospects, qualifies, and wins high value practices in defined Healthcare market Follows a “patient first” sales process to create high impact marketing campaigns Builds and leverages valuable relationships with strategic partner companies to accelerate sales Manages face to face meeting opportunities for new business and existing business

development Conducts rigorous, professional sales follow-up to advance sales opportunities Creates and executes strategic account development plans which lead to revenue growth Attends industry trade shows when needed – which includes speaking/presentation

responsibilities as needed. Works closely with our Client Success team to ensure excellent customer service experience

Allscripts, LLC, Raleigh, NCAllscripts is an Electronic Health Record and Revenue Cycle Management software organization that focuses on solutions for the clinical, ambulatory, acute and post-acute facilitates.Field Client Sales Executive 2012 - 2016

Utilizes relationship building skills and work experience to partner with existing clients and expand Allscripts’ business in a “hunter” type sales role. Utilize a highly consultative skill set to work with clients and educate them on solutions to meet their ever-changing needs.

Successful achievement of annual sales quota. Finished 168% of quota in 2014 representing a new product line.

Possess perseverant and relationship building sales skills to drive successful partnerships with C-suite, physicians, IT staff and office staff at client sites ranging from single provider practices to large complex physician groups.

Practice daily sales pipeline and forecast management in Salesforce. Provide judicious and accurate forecasts for the territory according to product, timescale, and value while communicating risk with management where necessary. Maintain high quality of account plans through precise development and maintenance of opportunity plan utilizing salesforce.com.

Identify potential business opportunities. Utilize consultative sales strategy to identify business solutions that uniquely address client’s needs, while employing strategic decision making and leadership to close complicated sales transactions.

Minimize client attrition through tenacious execution of high quality customer support to develop client/vendor relationships. Understand and communicate to executive leadership client’s specific business goals, strategy, financials, and challenges. Rapidly respond to issues, manage escalations and critical deliverables.

GE Healthcare, Burlington, VTGE Healthcare provides transformational medical technologies and services that are shaping a new age of patient care.Senior inside Sales Representative 2006-2009

Responsible for a $11M sales quota. Effectively developed sales strategy to close 131 contracts and $11.3M - 107% attainment on critical sales objective. Q4 performance was 140% of operating plan. Independently closed complicated multi-million dollar contracts and opened new departmental and cross-sell opportunities to renew sales pipeline.

Responsible for lead generation within the customer base. Created, fostered and led national direct marketing program for inside sales team to provide revenue generating and educational opportunities for existing customers. The program impacted 78 sales opportunities, over $33M in orders and revenue and $13M in team wins nationally.

Formulated and delivered on an annual operating plan through demonstrated prioritization of selling time to generate targeted sales volume and exceed quota. Achieved account penetration and territory sales objectives while accurately communicating forecast orders and sales activity to management on a weekly and quarterly basis.

Created quotes/proposals, conducted demonstrations and closed contracts in highly regarded and professional manner as a means to close a high volume of transactions. Used discount-pricing authority in a manner that ensured highest dollar volume sales while maintaining the strongest profitability possible.

Maintained and demonstrated a high level of product knowledge on GE Imaging Solutions radiology workflow products through regular product presentations, evaluations, customer training and sales calls as required by the company.

Retained complete knowledge of each client's current and long-term purchase plans and objectives as part of the ongoing business partnership to generate reoccurring revenue.

Worked as part of a matrixes sales organization where teamwork, communication, strategic sales and tactical sales execution skills were essential for individual and corporate success.

Coached and mentored new outside sales talent on strategy, negotiation and customer relationship.

Senior Marketing Manager 2006

Hired as part of a pilot team to lead direct marketing campaigns for existing business lead generation and advancement of sales opportunities for revenue cycle management solution division. As a team, spearheaded successful marketing strategies, programs, and measurement tools for department. Programs included - webinars, tradeshow events, executive dinners, user conference programs, monthly newsletters, reference program, etc.

Created national marketing plans and promotions to drive demand generation for over 40 outside sales representatives. Developed and led hosted educational webinars for prospective and existing clients; organized trade show messaging and events; developed and executed on territory specific email and direct mail campaigns. Measured all results of marketing and sales support activity against industry benchmarks and market data.

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Devised creative concepts “homegrown” with in-house creative specialist- tag lines, illustrations, content, and media. Worked under and managed very tight timelines and budgets.

Independently formulated and executed joint marketing venture of combined revenue cycle and radiology information systems. Employed technical skills to create a demonstration environment for complete workflow display at RSNA 2005, 2006, & 2007.

Recognized by management and peers for marketing excellence in 2006.

IDX Systems Corporation (acquired by GE Healthcare), Burlington, VTA healthcare software technology company.Inside Sales Representative/Marketing Manager 2004-2006

Created marketing plans and promotions to drive demand generation for outside sales representatives. Promotions include hosted educational webinars for prospective and existing customer base; organize tradeshow messaging and events, and territory specific email and direct mail campaigns. Measured all results of marketing and sales support activity against industry benchmarks and market data.

Responsible for customer reference relationships and management.

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Senior Implementation Consultant 2002-2004

Worked on a dedicated cross-functional team to implement the radiology workflow software solution onsite and remotely with customers.

Consulted the customer on building workflow and functionality of the radiology workflow software solution based on the proven best practice clinical workflow of the radiology department

Was solely responsible for educating the hospital and project implementation staff on the software application as it pertains to the workflow of the radiology department.

Maintained, followed and created project management plans for the customer and implementation team.

Supported a strong customer focus and relationship.

SKILLS AND TRAINING

Solution Sales Skills presented by SPI at summer sales meeting 2013 (SPIsales.com)

“EDGE” sales process training - created based on the methodology of Mark Shonka’s Beyond Selling Value book and the IMPAX corporation sales training.

‘’Building Relationships to Get Results’’

‘’Presentation Skills Training’’

EDUCATION

Champlain College Burlington, VermontAssociates Degree in Radiography

ARRT Registered

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