Monica Morris11302 Waldrop Place, Decatur, GA 30034

678-886-4680Missmnm35@gmail.com

CUSTOMER SERVICE PROFESSIONAL

Profile More than 10 years’ successful experience in customer service and support with recognized strengths in organization, problem-solving, trouble-shooting, time management, staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

Possess solid computer skills.(Microsoft Office, LIS, Horizon/HBOC)

Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac.

Ability to train, motivate, and supervise new employees. A team player, acknowledged as “Department trainer.” Develop plan, process payroll and complete reports, filing,

and maintain/update accurate records.

Synopsis of Achievements

Increased productivity 25% by assisting in department process changes to work flow

Collected past debt of up to 3 years unpaid claims Proactive planning led to notable increase in morale in all

departments. Created training handbook for new employees

Employment Apollo MDA/R Rep Accurately accessing accounts and making

corrections for payment from insurance company

Detailed claim follow up for accurate processing to avoid recoup

Project implementation to assess and obtain payment of aging files

Communication between upper management and team when needed

Hospice Advantage, Tucker, GA

2014-2015

Team Assistant Accurately processing payroll, keeping track of

office activities Support field staff in all aspect including payroll,

human resources as well as service support for patients

Keeping accurate account of patient/office supplies

UHS-Pruitt, Norcross, GA 2008-2013

Customer Service Representative Work with 15 collections professionals covering 3

states (Georgia, North Carolina, South Carolina), responsible for more than 1,500 individual and corporate accounts.

Support field staff in opening new accounts and continuing existing service.

Quickly and effectively solve customer challenges.

Maintain quality control/satisfaction records, constantly seeking new ways to improve