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MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
“Money Services Businesses- Access to the Banking
System”
Presented to
The FDIC Committee on Economic Inclusion
October 24, 2007Tom HaiderMoneyGram International
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
MoneyGram International
Our Purpose:
“To help people and businesses by providing affordable, reliable and
convenient payment services.”
2
MoneyGram InternationalMoneyGram International
Table of Contents
Company Overview
Security vs. Economic Inclusion –
Are they Mutually Exclusive?
Bank Discontinuance
Next Steps
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
3
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
MoneyGram InternationalMoneyGram International
Payment services company conducting business in 170 countries through more than 138,000 locations
Core products Money transfers Money orders Official checks
Publicly traded on NYSE $2 billon market cap
Founded in 1940 as Travelers Express – a money order company Merged with MoneyGram in 1998 MoneyGram started by American Express in 1989 Headquartered in Minneapolis
4
MoneyGram InternationalMoneyGram International
Money Transfers Consumers
Recent immigrants who want to send money home to their families Debtors who need to pay overdue loan to avoid collection action People who need funds in an emergency Average industry transaction is $300
Sellers MoneyGram’s services are sold through a network of “agent” locations Agents include banks, supermarkets, convenience stores, post offices, and
“mom and pop” retailers 138,000+ agent locations in 170 countries
Fees Consumers can send up to $1,000 to many countries for a flat fee of about $10 A foreign exchange between 1 to 2% is applied to most currency conversions
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
5
Global Agent PartnersGlobal Agent Partners
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
6
MoneyGram InternationalMoneyGram InternationalMoney Orders Definition
Payment instrument used in lieu of a personal check to pay regular bills, like rent and utilities
Average face amount is $150
Consumers Low and fixed income Individuals who cannot maintain a bank account Renters whose landlords require payment by money order Small merchants who convert cash to money orders to reduce crime
Sellers Many of the same entities that sell money transfers
55,000 retail locations in all 50 states
Fees Fee is determined by the seller Retail average is less than $1
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
7
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
8
Security / Anti - Money Laundering vs. Economic InclusionSecurity / Anti - Money Laundering vs. Economic Inclusion
How can the two interests be brought into balance to better achieve everyone’s goals?
Economic Inclusion
Security / Anti-Money Laundering
Security / Anti – Money Laundering vs. Economic InclusionSecurity / Anti – Money Laundering vs. Economic Inclusion
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
9
Key Constituencies Law enforcement agencies Regulators Elected officials
Key Issues for MSBs Compliance and training Transaction analysis and reporting Licensing and regulation
Key Constituencies Consumer groups International development programs Elected officials
Key Issues for MSBs
Reduce cost of service Consumer disclosures Increase agent network to make service more easily available and expand service delivery methods
Security/Anti-Money Laundering Economic Inclusion
Security / Anti – Money LaunderingSecurity / Anti – Money Laundering
MoneyGram Action
Know Your Agent Background screening of all agent applicants
Ongoing training and testing of all agents In-person reviews of select agents On-line, computer based refresher training Compliance Program set-up
Continuous investment in technology and staffing Multi-million $ transaction analysis and OFAC screening systems 5% of global workforce dedicated to compliance/regulatory issues
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
10
MoneyGram Action
Licensed and regulated by 48 State Banking Departments
IRS is primary regulator for Bank Secrecy Act compliance MoneyGram and agents examined by States and IRS
Close cooperation with law enforcement 38,000+ SARs/year 4,000+ CTRs/year 4,500+ information requests/year Regular joint-training programs
Security / Anti – Money LaunderingSecurity / Anti – Money Laundering
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
11
Tools fro
m
MoneyGram to
Agent
Tools from
MoneyGram to
Agent
MoneyGram Anti-Money Laundering ToolsMoneyGram Anti-Money Laundering Tools
Background Checks
Training
Compliance Program Set-up
On-Site Reviews
MGITransaction
Analysis and OFAC Screening
Agent
Agent Agent
Agent
Transacti
on Inform
ation
Transaction Information
Transaction Information
Transacti
on Inform
ation
Tools fro
m
MoneyGram to
Agent
Tools from
MoneyGram to
Agent
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
12
How Do MSBs Detect Suspicious Activity?How Do MSBs Detect Suspicious Activity?
13
MoneyGram
= Individual structuring transactions in small amounts at multiple locations. MoneyGram will detect and file SAR/CTR
= Individuals working together to structure transactions may be detected by agent. Regardless whether agent detects, MoneyGram will detect and communicate with agent to ensure filing of SAR/CTR
Agent Agent
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
Agent
Consumers
Bad Guy Bad GuyBad Guy
CHALLENGE – Regulatory Compliance
Complexity of complying with different interpretations of Federal anti-money laundering laws - Bank Secrecy Act, OFAC Regulations and USA Patriot Act - by 48 State Banking Departments
Security/Anti – Money LaunderingSecurity/Anti – Money Laundering
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
14
SOLUTION – Federal Licensing
Establish an optional Federal regulator for MSBs that can provide uniformity and efficiencies in compliance
Security/Anti – Money LaunderingSecurity/Anti – Money Laundering
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
15
CHALLENGE - MSB Definitions
Anti-money laundering laws treat all MSBs the same
Who’s the MSB?
MoneyGram American Express Hilton Hotels Carlson Wagonlit Travel Albertsons Jackson Hewitt Tax Service Bob’s Deli
Objective standards are now overshadowed by complex and often confusing risk-based, subjective requirements
Security/Anti – Money LaunderingSecurity/Anti – Money Laundering
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
16
SOLUTION - Re-define MSB
Re-define MSBs to facilitate compliance by agents
Treasury Secretary Paulson and FinCEN Director Fries have stated their intent to re-examine the MSB definition
Treasury should adopt a “rules based” approach – not “principles based” – for smaller agents
Rules will improve compliance if MSB service is only an ancillary part of agents’ business
Policies and procedures should not be the priority
Security/Anti – Money LaunderingSecurity/Anti – Money Laundering
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
17
Security / Anti – Money Laundering vs. Economic InclusionSecurity / Anti – Money Laundering vs. Economic Inclusion
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
18
Key Constituencies Law enforcement agencies Regulators Elected officials
Key Issues for MSBs Compliance and training Transaction analysis and reporting Licensing and regulation
Key Constituencies Consumer groups International development programs Elected officials
Key Issues for MSBs
Reduce cost of service Consumer disclosures Increase agent network to make service more easily available and expand service delivery methods
Security/Anti-Money Laundering Economic Inclusion
MoneyGram Action
Consumer Cost
Fees and exchange rates have dropped significantly
Simplified pricing has replaced multiple pricing tiers with a flat fee of $9.99 for transactions up to $1000 for Mexico and Latin America, and up to $500 to most other destinations
Economic InclusionEconomic Inclusion
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
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MoneyGram’s Average Fee Per TransactionMoneyGram’s Average Fee Per Transaction
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
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$10.00
$12.00
$14.00
$16.00
$18.00
$20.00
$22.00
$24.00
1998 1999 2000 2001 2002 2003 2004
US to Mexico US to LAC All MGI
MoneyGram’s Average Foreign Exchange Rate to MexicoMoneyGram’s Average Foreign Exchange Rate to Mexico
0.0%
0.5%
1.0%
1.5%
2.0%
2.5%
3.0%
3.5%
4.0%
4.5%
2001 2002 2003 2004 2005 2006 2007 YTD
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
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Transaction Volume Growth Trends to MexicoTransaction Volume Growth Trends to Mexico
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%Q
1 20
04
Q2
2004
Q3
2004
Q4
2004
Q1
2005
Q2
2005
Q3
2005
Q4
2005
Q1
2006
Q2
2006
Q3
2006
Q4
2006
Q1
2007
Q2
2007
MoneyGramBanco De Mexico reported overall volume changes
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
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Consumer Cost
Fees are about as low as they can go without regulatory streamlining
Economic InclusionEconomic Inclusion
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
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Money
Transmitters’ Price
Tag
Send Agent Commission
$_____
Receive Agent Commission
$_____
AML Compliance
$_____
Bank Fees for Transmitter
and Agent
$_____
Training
$_____
PC and Telecommunication
for Agent
$_____
Signs, Forms, Receipts
$_____
MoneyGram Action
Consumer Disclosures and Services
Senders receive a receipt showing Amount paid Transaction fee Exchange rate Amount of local currency their recipient will be paid
Senders receive free calling card to notify recipient
Receivers can pick up transaction within minutes after sent
Free, multi-lingual customer service available 24x7
Economic InclusionEconomic Inclusion
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
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MoneyGram Action
Service Availability
MoneyGram’s agent network rapidly expanding globally to provide greater consumer convenience
Network is the key to providing consumers with service when and where they want it
Network provides consistency in pricing – MoneyGram receivers are never charged a fee
Network provides consumers certainty that funds will be available
Amount is guaranteed Funds can be picked up within minutes of being sent
Economic InclusionEconomic Inclusion
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
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MoneyGram’s Global Network ExpansionMoneyGram’s Global Network Expansion
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
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Agent location distribution
2002 2007
135,000
57,000
United States & Canada
Western Europe & Middle East
Eastern EuropeAsia, ISC & Africa
Mexico
LAC
Agent location distribution
2002 2007
135,000
57,000
United States & Canada
Western Europe & Middle East
Eastern EuropeAsia, ISC & Africa
Mexico
LAC
2002 2007
135,000
57,000
United States & Canada
Western Europe & Middle East
Eastern EuropeAsia, ISC & Africa
Mexico
LAC
138,000
MoneyGram has invested heavily in building a high-quality agent network
29,40028,000
20,50016,500
37,80028,400
4,7004,000
11,3005,500
9,9004,100
11,4009,500
+5%+5%
+24%+24%
+33%+33%
+17.5%+17.5%
+205%+205%
+241%+241%
+20%+20%
29,40028,000
20,50016,500
37,80028,400
4,7004,000
11,3005,500
9,9004,100
11,4009,500
+5%+5%
+24%+24%
+33%+33%
+17.5%+17.5%
+205%+205%
+241%+241%
+20%+20%
30% year-over-year growth
Legend:
Black = June 2006
Blue = June 2007
Legend:
Black = June 2006
Blue = June 2007
Global Network ExpansionGlobal Network Expansion
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
27
MoneyGram Action
Service Availability
Partnering with banks around the world
U.S. 2,500+ US Bancorp locations
International
Standard Bank in Africa; ICBC in China; Bank Pekao in Poland; Bank of Ireland; Privat Bank in Romania; Rosbank in Russia; etc.
Economic InclusionEconomic Inclusion
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
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South American Banking RelationshipsSouth American Banking Relationships
•Banco Itau•Banco Bankpar
Paraguay•Banco Integracion
Uruguay•Exprinter
Argentina
Banco Itau Buen Ayre•Banco Piano
BrazilColombia
•Banco Davivienda
Ecuador•Banco del Pichincha
•Banco del Austro•Banco del Pacifico
•Cooperativa de Ahorro
Peru•Banco Financiero del Peru
•FENACREP
Bolivia
Banco Nacional de Bolivia
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
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Central American Banking RelationshipsCentral American Banking Relationships
•Banco Atlantida
•BGA
•Banco Mercantil
•Federacion de Cooperativasde Ahorro y Credito
•Banco Fichosa
Honduras
•Banco Atlantida
•BGA
•Banco Mercantil
•Federacion de Cooperativasde Ahorro y Credito
•Banco Fichosa
Honduras
•Banco de Desarrollo Rural
•Banco Industrial
•FENACOAC
Guatemala
•Banco de Desarrollo Rural
•Banco Industrial
•FENACOAC
Guatemala
•Banco Agricola Comercial
•Banco Cuscatlan
•FEDECACES
•ScotiaBank El Salvador
•FEDECREDITO
•Banco ProAmerica
El Salvador
•Banco Agricola Comercial
•Banco Cuscatlan
•FEDECACES
•ScotiaBank El Salvador
•FEDECREDITO
•Banco ProAmerica
El Salvador •Banco de la Producci ón
•Central Cooperativade Ahorro y Credito
•Banco Uno Nicaragua
Nicaragua
•Banco de la Producci ón
•Central Cooperativade Ahorro y Credito
•Banco Uno Nicaragua
Nicaragua
•Banco de San Jose
•Banco De Costa Rica
•Banco BANEX
Costa Rica
•Banco de San Jose
•Banco De Costa Rica
•Banco BANEX
Costa Rica
•Belize Bank
Belize
•Belize Bank
Belize
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
30
Bank Discontinuance
Solving the Bank Discontinuance problem will improve the availability of MSB services
MSB industry - working with bank trade groups - has drafted legislation to address the problem
Regulatory support of legislation will increase the chance of success
Why is legislation needed?
Guidance issued in April 2005 by FinCEN and Federal Banking Agencies did not solve the problem
FFIEC’s BSA/AML Examination Manual does not provide clear examples of when banks do not need to review an MSB’s BSA/AML program
Economic InclusionEconomic Inclusion
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
31
Banks and MSBs Working Together
MoneyGram seeking opportunities to partner with more banks
Money Orders Money Transfers
Regulators can help by reducing banks’ concerns with MSB accounts
Money transfers can help migrants become banked consumers
Economic InclusionEconomic Inclusion
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
32
Economic InclusionEconomic Inclusion
Steps for migrants to become banked
New Migrant
Arrives in US
MigrantBecomes Employed
MigrantBecomes Remitter
MigrantBecomes
Banked and Remits at
Bank which isnow a
MoneyGramAgent
Bank/MoneyGram Agent
MoneyTransmitter
Partners with Bank
Bank
MoneyGram Agent
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
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MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
34
Security/Anti – Money Laundering vs. Economic InclusionSecurity/Anti – Money Laundering vs. Economic Inclusion
MGI recommends the Committee on Economic Inclusion
Seek greater uniformity, consistency, and clarity in the regulation of MSBs by allowing MSBs to opt for a federal license
Encourage Treasury to revise the definition of MSBs to facilitate compliance by agents, focusing on a rules-based approach for smaller agents
Encourage greater partnerships and linkages between MSBs and banks
Address the critical issue of MSB banking relationships through further regulatory guidance or Congressional action
Conclusion
MSBs provide vital services to consumers
MSBs work with banks around the world
Money transfer fees have dropped significantly
The regulatory environment influences the ability of MSBs to serve consumers
A balance is needed between ensuring that our nation’s interests are protected through strong AML regulation, while at the same time making sure MSBs are able to serve their consumers
Security/Anti – Money Laundering vs. Economic InclusionSecurity/Anti – Money Laundering vs. Economic Inclusion
MoneyGram Proprietary & Confidential. © 2007 MoneyGram. All rights reserved.
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