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Who attended? 94 frontline workers, managers, advisers and leaders – paid and volunteer Mainly from Fenland but also wider Cambridgeshire, Peterborough and West Norfolk Very wide range of agencies including housing, advice, family support, local authorities, community development, mental health and young people
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Money and Welfare Reform
15 October 2015
FEEDBACK AND FINDINGS
Purpose of event
• Time for reflection on pace and challenges of change
• Insight into how change affects individual money lives
• Refresh professional knowledge and skills
• Understand future training needs
• Meet new people and network
• Find out and share good practice
• Take back ideas to develop own effectiveness
Who attended?
• 94 frontline workers, managers, advisers and leaders –
paid and volunteer
• Mainly from Fenland but also wider Cambridgeshire,
Peterborough and West Norfolk
• Very wide range of agencies including housing, advice,
family support, local authorities, community
development, mental health and young people
What did they get out of it?
• 76% money and benefit knowledge increased
• 69% knew more about where to signpost people to
• 69% new knowledge to share with their colleagues
• 60% made new contacts useful to their work
• 40% more confident to talk about money with people
they support
(return rate of surveys 63%)
Making Money Count –intend to refer to…
• 74% Making Money Count website
• 70% CAB My Money sessions (anyone)
• 42% one to one money support (social housing only)
• 40% refer into laptop learning (social housing only)
• 30% employment support
• 20% help with renting (anyone)
• 18% volunteering
Workshop ratings
• Dealing with debt – 25 satisfactory and above, 7 excellent (96.2%)
• Fuel Poverty – 17 satisfactory and above, 6 excellent (94.4%)
• Affordable borrowing and saving – 10 satisfactory and above, 3 excellent (100%)
• Life under the benefit cap – 31 satisfactory and above, 20 excellent (100%)
• Improving financial confidence – 17 satisfactory and above, 7 Excellent (100%)
• Overcoming barriers to employment – 18 satisfactory and above, 6 excellent (100%)
• Understanding claimant commitment – 21 satisfactory and above, 3 excellent (87.5%)
• Families, money and making changes – 25 satisfactory and above, 15 excellent (100%)
• Universal credit – 36 satisfactory and above, 16 excellent (97.3%)
Workshop ratings
Future training needs
80% Implications of welfare reform changes
80% Personal budgeting support for UC
49% Managing on less money
31% Tackling problems with bills and debts
31% Paying the rent
27% budgeting monthly and planning ahead
13% Choosing and using a bill paying account
• 45% attendees will reach 50+ people• 15% attendees reach 25-50 people• 25% attendees reach 11-24 people• 8% attendees reach 5-10• 7% reach 5 or less
This suggests the conference could easily reach over 2500 people in the next year!
How many people will the information reach?
“Excellent and extremely knowledgeable facilitators, learnt a great deal as well as collating really useful links to other organisations. Venue and food very good”
“Excellent conference. I left feeling somewhat daunted by the challenge facing my tenants but empowered by the invaluable knowledge I gained and inspired to contribute to the change needed within my organisation”
“All of the workshops were very good and informative. I definitely took a lot away from the day to be used in my daily working practice”
“A very good day!! Highly
recommended!!”
“Whole conference
was very well
planned, communicated &
managed. Well
done. Thank you”
“A Very well presented conference which has given me a tremendous amount of info and boosted my confidence as to how I will provide the knowledge to my customers”
A few quotes
Acting on your feedback…
You said We did
More help and training on welfare reform
Piloting a new Universal Credit training session from Feb 2016
More regular updates and bulletins from Making Money Count
We started a new monthly bulletin in Nov 2015 – to subscribe email [email protected]
Reminder of MMC services and how to refer in
Produced a new referral reminder on our website at http://makingmoneycount.org.uk/wp-content/uploads/2015/10/MMC-at-a-glance.pdf
Resources to help clients with transition to Universal Credit
Developing a new section for the MMC website – going live by early Feb 2016
Make all the presentations from the conference available
All posted on our website http://makingmoneycount.org.uk/making-money-count/training-for-frontline-workers/conference-october-2015/
Finally you said… “When’s the next one?!”
STAY IN TOUCHwww.makingmoneycount.org.uk
Everyday help with money
