MONDAY SEPTEMBER 13, 2010 2:30PM-3:15PM€¦ · Wireless – Wireless voice Wireless Provider Base Station App Servers (e.g., Voicemail) Other Network Elements Internet Peering Locations

BANDWIDTH CHALLENGES: HOW SERVICE PROVIDERS MEET THEIR CUSTOMERS’

INCREASING DEMANDS

MONDAY SEPTEMBER 13, 20102:30PM-3:15PM: :

MODERATOR/SESSION LEADERMICHAEL P MILLER CEO & FOUNDER FIBERLIGHT MICHAEL P. MILLER, CEO & FOUNDER, FIBERLIGHT

SPEAKERSCHRIS MURPHY VP SALES & BUSINESS CHRIS MURPHY, VP, SALES & BUSINESS

DEVELOPMENT, ZAYO BANDWIDTHSTEVE ZIMBA, VP, MARKETING, CBEYOND , , ,JOHN CHAPMAN, SVP MARKETING,PAETEC

JACK GORDON, DIRECTOR, CARRIER/WHOLESALE SALES, CHARTER BUSINESS

PLEASE SILENCE YOUR CELL PHONES

THANK YOU!THANK YOU!

Session Leader and Moderator Session Leader and Moderator

BANDWIDTH CHALLENGES: BANDWIDTH CHALLENGES:

Session Leader and Moderator Session Leader and Moderator

HOW SERVICE PROVIDERS HOW SERVICE PROVIDERS MEET THEIR CUSTOMERS’ MEET THEIR CUSTOMERS’ INCREASING DEMANDSINCREASING DEMANDSINCREASING DEMANDSINCREASING DEMANDS

FiberLight CEO & Founder Michael P. Miller

4Proprietary and Confidential

FiberLight’s $1 Billion Carrier Neutral, Government Grade Network FiberLight’s $1 Billion Carrier Neutral, Government Grade Network Serves Govt., Enterprise, Carriers, Education, Finance and Service Serves Govt., Enterprise, Carriers, Education, Finance and Service Providers from the Southeast to MidProviders from the Southeast to Mid Atlantic and Around the WorldAtlantic and Around the World

FiberLight’s $1 Billion Carrier Neutral, Government Grade Network FiberLight’s $1 Billion Carrier Neutral, Government Grade Network Serves Govt., Enterprise, Carriers, Education, Finance and Service Serves Govt., Enterprise, Carriers, Education, Finance and Service Providers from the Southeast to MidProviders from the Southeast to Mid Atlantic and Around the WorldAtlantic and Around the WorldProviders from the Southeast to MidProviders from the Southeast to Mid--Atlantic and Around the WorldAtlantic and Around the WorldProviders from the Southeast to MidProviders from the Southeast to Mid--Atlantic and Around the WorldAtlantic and Around the World

500,000 fiber mile network in 500,000 fiber mile network in 21 markets and 6 states21 markets and 6 states

F ll d t tf li i l diF ll d t tf li i l diFull product portfolio including Full product portfolio including Ethernet, Wavelengths and IP Ethernet, Wavelengths and IP Transit, SONETTransit, SONET

12 Years constructing, designing 12 Years constructing, designing g, g gg, g gand managing custom endand managing custom end--toto--end end network solutionsnetwork solutions

Private Private networks means no shared networks means no shared equipment redundancy low latencyequipment redundancy low latencyequipment, redundancy, low latency equipment, redundancy, low latency and sub and sub 2ms jitter2ms jitter

24/7/365 monitoring system24/7/365 monitoring system

High fiber count networkHigh fiber count network

Ranked 5Ranked 5thth in Small Business By in Small Business By Georgia TrendGeorgia Trend


Ranked 1089 in Top 5000 Private Ranked 1089 in Top 5000 Private U.S. Companies by U.S. Companies by IncInc. Magazine. Magazine

High Bandwidth Demand Fuels FiberLight’s Record GrowthHigh Bandwidth Demand Fuels FiberLight’s Record GrowthHigh Bandwidth Demand Fuels FiberLight’s Record GrowthHigh Bandwidth Demand Fuels FiberLight’s Record Growth

Cloud Based ApplicationsCloud Based ApplicationsCloud Based ApplicationsCloud Based ApplicationsppppBusiness ContinuityBusiness ContinuityDisaster RecoveryDisaster RecoveryData Security and ReplicationData Security and Replication

ppppBusiness ContinuityBusiness ContinuityDisaster RecoveryDisaster RecoveryData Security and ReplicationData Security and ReplicationData Security and ReplicationData Security and ReplicationChanging Bandwidth NeedsChanging Bandwidth NeedsOffsite StorageOffsite Storage

Data Security and ReplicationData Security and ReplicationChanging Bandwidth NeedsChanging Bandwidth NeedsOffsite StorageOffsite Storage

Route MilesMarkets

Fiber Miles

3700 300K500K

2002 20102002 2010 2002 2010

821

11003700


2002 20102002 2010 2002 2010

FiberLight Improves the Customer ExperienceFiberLight Improves the Customer ExperienceFiberLight Improves the Customer ExperienceFiberLight Improves the Customer Experience

Process AutomationProcess Automation

Improved Systems and ControlsImproved Systems and Controls

Productivity Measurements

Customer Satisfaction Measurements






Meeting the BandwidthMeeting the Bandwidth Challenge

Chris MurphyVP, Sales & Business Development

Zayo Bandwidth

COMPTEL Fall 2010

Zayo Supports the Largest Consumers of Bandwidth Infrastructure


+2,600 On‐Net Buildings 143 markets served

Over 21,000 Route MilesNetwork in 27 states + DC 53 Metro Markets 1309 Cell Sites (399 under construction)

Map reflects select regions that are pending AFS acquisition.

Bandwidth Challenge: Case Studies

Regional HDTV Video Backhaul

REGIONAL BACKHAUL FIBER‐TO‐THE‐TOWER

FTT Solution in Memphis

HDTV connectivity from NYC (where content originates) to satellite uplink facilityZayo constructs new network to add uplink f f

Regional HDTV Video Backhaul

77 Towers – Memphis & suburbsZayo constructs laterals, deploys equipment capable of supporting 10 Gbps of bandwidth

FTT Solution in Memphis

facility to its fiber networkUplink facility located in Winchester, VA (Tier 5 Market)

capable of supporting 10 Gbps of bandwidthBuild successfully completed below budget & on time

Unique, regional Tier 5 market footprint

Why Zayo?

Proven ability to implementI 2008 d 2009 Z t th

Why Zayo?

Provides network diversity

Proven ability to implement backhaul projects

Ability to rapidly and cost effectively scale to

– In 2008 and 2009, Zayo put more than 650 new towers on-net

Strong contractual commitments surrounding deploymentEnd-to-end fiber-based bandwidth drives


y p y y10 Gbps solution as demand increases

d to e d be based ba d dt d esscalable, cost-effective solutions

Bandwidth Infrastructure and WirelessHow does Zayo support the wireless space today?

Mobile Switching CenterTowerCentral Offices

Zayo Fiber Network

Antenna Local Voice Connectivity

Central Offices

Other MSCs

Zayo Fiber Network

IPRouters

Voice Switches

Voice Tandem Exchanges

Backup; voice and data aggregation

Wireless – Wireless voiceWireless Provider Base Station App Servers

(e.g., Voicemail)Other NetworkElements

Internet Peering Locations

Wireless Wireless voice connectivity

Internet Traffic

Fiber to the Tower Other Bandwidth

Infrastructure services


What Else Can We Do?Zayo can build upon our existing FTT success by adding services on the other side of the macro tower to offer a full portfolio of infrastructure solutions to wireless carriers

• DAS solutions help WSP’s solve coverage/capacity issues• Decreased time-to-market and deployment costs by leveraging existing Zayo

fiber network and ROW agreements• Customized RF engineering for specific WSP requirements• 24x7 NOC monitoring and field resources

Distributed Antenna Systems

N t Z • “Equipment-agnostic” approach enables multiple solution options

• Leverage Zayo’s fiber to connect WSP-provided access nodes• Flexible transport (i e Dark Fiber Ethernet TDM) to support multiple access

Antenna Infrastructure

New to Zayo

Flexible transport (i.e. Dark Fiber, Ethernet, TDM) to support multiple access options (i.e. DAS, Microcell, Picocell, etc.)

• Optional equipment permitting and installation services• 24x7 NOC monitoring and field resources

Infrastructure Solutions

Zayo is industry pioneer

• Fiber-based backhaul services from access nodes to BTS, BTS to MSC, and/or MSC to MSC

• TDM and Ethernet interfaces supported• Scalable as bandwidth demand increases

Backhaul


• Multiple options for back-up and redundancy





Comptel 2010

Steve ZimbaSteve ZimbaVice President of Marketing

Small Business Bandwidth Challenges: How ServiceSmall Business Bandwidth Challenges: How Service Providers Meet Their Customers’ Increasing Demands

Confidential - Proprietary InformationSubject to Non-disclosure Agreement

Cbeyond – At a GlanceCbeyond At a Glance

IT & Communications ServicesIT & Communications Services provider with over 30 productivity-enhancing applications

Rapidly Growing Footprint - 54,000+ ll b i t i 14small business customers in 14

markets nationwide

Strong emphasis on service & lifetime relationship – 99% customerlifetime relationship 99% customer retention & 30% new sales are from referrals

Bringing Big Company Technologies to the Small Business - strategic partnerships with Cisco®, Microsoft®, BlackBerry® and others

16Confidential - Proprietary InformationSubject to Non-disclosure Agreement

Small Business Bandwidth Needs – What We Are Seeingin the Marketplacein the Marketplace

Key business driversMore mission critical applications delivered from the “cloud” - email, fax, SFA, CRM, call center, security, storage, voice, marketingWeb broadcasting, browsing & watchingMobile broadband - data and telemetry applications for mobile employees

Synchronous bandwidth is importantCloud computing applicationsVoiceInteractive applications such as Video ConferencingInteractive applications such as Video ConferencingInteroffice voice and data communications (VPN)

Quality of Service needed to support real time applications – voice, video are primary but mission critical apps also increasing needvideo are primary, but mission critical apps also increasing need

Guarantees and SLA’s are vital – Pro-Active Monitoring and Problem Resolution now a standard requirement


Cbeyond Positioning to meet these needsCbeyond Positioning to meet these needs

T-1 access proposition is alive and wellUbiquitousUbiquitousSymmetrical Highest facilities based SLA’s and responsesQOSManagement tools very robustManagement tools very robust

Wireless becoming more relevant for dispatched and mobile workersWireless 3G ubiquity of coverage and data plans are attractiveWiMAX (4G) speeds beginning to resemble fixed wired services( ) p g g

Portfolio approach to access: continue to evaluate new technologies such as Ethernet First Mile, Metro Ethernet, Fiber & DSLDSL

Bottom line : Application access is the lifeblood of the Cbeyond small business and we will provide the necessary bandwidth and performance to meet their needs


performance to meet their needs.





Bandwidth Challenges:Bandwidth Challenges:How Service Providers meet their customers’How Service Providers meet their customers’How Service Providers meet their customers How Service Providers meet their customers

increasing demandsincreasing demands

COMPTELCOMPTELCOMPTELCOMPTELSeptember 13, 2010September 13, 2010

John ChapmanJohn ChapmanPAETEC SVP, MarketingPAETEC SVP, Marketing

PAETEC Highlights

84 of the top 100 U.S. MSAs

6 030 million access line equivalents6.030 million access line equivalents

Approximately 4,000 employees

ISO 9001:2008 certified

Headquartered in Rochester, NYData Center – Conshohocken, PA

88 Voice SwitchesHeadquartered in Rochester, NY

Employee-led “Green Team”

88 Voice Switches34 Soft Switches124 Backbone Routers3 Network Operations Centers 6 Class-A Data Centers20 072 R t Mil f Fib20,072 Route Miles of Fiber

Network SecurityCollaboration

Service Evolution 2010 – 2015 Based on TrendsNetwork SecurityCollaboration

Data Center Expansion

National Hosted IP Expansion

UC and Mobility

Video Partnership

IDPS Identity/Access Management Compliance

PINNACLE TEM

Custom App. Development PINNACLE

OnlineAllworx Suite of Services Monitoring &

ManagementVulnerability Assessments

VirtualizationBusiness Continuity

Fixed DisasterData Center Expansion

Server Virtualization Archiving

Fixed Wireless

Expansion

Disaster Recovery

p

Storage SaaS/Cloud Computing

Help Desk

Content Acceleration

Application Acceleration

Bandwidth Drivers• Video• SaaS

Increase Fiber / Ethernet / Alternate Access

• Cloud Computing• Storage

Total Customer ExperienceA company’s Net Promoter

CUSTOMER

Score is based on customers’ likelihood to recommend the company’s

BEST PLACE

TO WORK

CUSTOMER ADVISORY

BOARDSCUSTOMER

COMMUNICATIONS

product or service.

NPS is calculated as the

NET PROMOTERSCORE

FIRSTBILL

REVIEWPAETECONLINE

percentage of customers who are Promoters, minus the percentage who are

+18.8SURVERYS

INSTALLATION

ONLINE

CUSTOMER

Detractors

PAETEC 2010 NPS: 19.8INSTALLATION

SURVERYSCARE SURVEYS NETWORK

OPERATIONSCENTER

SURVEYS

Telecom 2009 NPS: 7*

* Telecommunications NPS score based on Satmetrix 2009 Annual Net Promoter BenchmarkSatmetrix 2009 Annual Net Promoter Benchmark Reports for Customer Loyalty





Carrier ServicesJack Gordon

September, 2010


Charter Communications, Inc. Overview

Fortune 500 company and the fourth-largest cable operator in the United States.

Charter provides Internet, TV, phone services and commercial voice and data solutions.

Approximately 5.5 million residential and business customers in 27 statesstates

16,000-plus employees nationwide

Dedicated Commercial Services teams – Sales, Service, NOC


Facilities-based

Charter Footprint


Charter Business Overview

Dedicated commercial organization Bandwidth driversSales/ServiceNOC/Operations

Consumer Electronics

Direct Sales ChannelSMBEnterprise

Video Everywhere

Agent Sales Channel

C i S l Ch l

TV Everywhere

Wi l /M bilitCarrier Sales ChannelEthernetTDM/SONETTDM over IP

Wireless/Mobility


TDM over IPWavelengths

28

Thank You For Attending!g

Documents

MONDAY SEPTEMBER 13, 2010 2:30PM-3:15PM€¦ · Wireless – Wireless voice Wireless Provider Base Station App Servers (e.g., Voicemail) Other Network Elements Internet Peering Locations