i

Curriculum Vitae

Mohamed Refaat Bahnasawi

(+2) 010 – 60580089 / (+2) 0122 – 4043704

Address : 2 Gomaa Elgabry St. El Lebeny Haram

Personal data

Date of birth 26/06/1976

Citizenship Egyptian

Religion Muslim

Marital status Married

E-mail moh_rf3t@yahoo.com

Education

High scool 1995

Computer skills

Operating win. Word, Excel, Power point

Work on Fidelio, Protel systems

Outlook & internet research

Languages Arabic : Mother tongue

English : Good

ii

Previous experience

September 2014 till Present

Catering Operation Manager

And For Hospitality Management **

37, Zahraa Al Maaadi Street Degla

duties & responsibilities

Coordinates and control the various operations of the Catering department in cooperation with the

section heads responsible.

Oversee all functions of the Catering department to ensure that personalized care is extended to our

guests.

Ensures proper scheduling of staff in accordance to the expected workload and depending on the

Catering Functions. Controls and enforces the set vacation limits. Maintains a performance record of

each member or his staff for transfers and promotion purposes.

To regularly monitor guest satisfaction levels to ensure quality of product and service.

Prepare and assist in the preparation of all Catering sales& promotional materials for the department

in conjunction with the Operations Manager.

Participate in the Catering budget planning through a detailed forecast of sales & profitability

analysis for the coming 12 months.

Is responsible to prepare and submit the employee performance evaluation and contract renewals in

advance as per departmental requirements.

January 2013 till September 2014

Asst. Banquet Manager

Mövenpick Hotel & Casino Cairo – Media City**

duties & responsibilities:

Recommends the purchase of operating equipment and capital expenditure items.

Coordinates and control the various operations of the Banquet department in cooperation with the

section heads responsible.

Oversee all functions of the Banquet department to ensure that personalized care is extended to our

guests attending meetings or events.

Ensures proper scheduling of staff in accordance to the expected workload and depending on the

hotel’s occupancy. Controls and enforces the set vacation limits. Maintains a performance record of

each member or his staff for transfers and promotion purposes.

iii

To regularly monitor guest satisfaction levels to ensure quality of product and service.

Prepare and assist in the preparation of all conference& Banqueting sales& promotional materials for

the department in conjunction with the Manager Food& Beverage.

Participate in the banquet budget planning through a detailed forecast of sales & profitability analysis

for the coming 12 months.

Regularly tests the readiness of the F&B team to attend to emergencies for fire evacuation in

coordination with the chief Engineer and the safety and security department.

Is responsible to prepare and submit the employee performance evaluation and contract renewals in

advance as per departmental requirements.

October 2010 till January 2013

Banquet head Waiter

Mövenpick Hotel & Casino Cairo – Media City*****

duties & responsibilities:

Coordinates and control the various operations of the Banquet department in cooperation with the

section heads responsible.

Oversee all functions of the Banquet department to ensure that personalized care is extended to our

guests attending meetings or events.

Ensures proper scheduling of staff in accordance to the expected workload and depending on the

hotel’s occupancy. Controls and enforces the set vacation limits. Maintains a performance record of

each member or his staff for transfers and promotion purposes.

To regularly monitor guest satisfaction levels to ensure quality of product and service.

Prepare and assist in the preparation of all conference& Banqueting sales& promotional materials for

the department in conjunction with the Manager Food& Beverage.

Participate in the banquet budget planning through a detailed forecast of sales & profitability analysis

for the coming 12 months.

Regularly tests the readiness of the F&B team to attend to emergencies for fire evacuation in

coordination with the chief Engineer and the safety and security department.

Is responsible to prepare and submit the employee performance evaluation and contract renewals in

advance as per departmental requirements.

July 2007 till October 2010

Banquet Ass. Head Waiter

Mövenpick Hotel & Casino Cairo – Media City*****

iv

duties & responsibilities:

Coordinates and control the various operations of the Banquet department in cooperation with the

section heads responsible.

Oversee all functions of the Banquet department to ensure that personalized care is extended to our

guests attending meetings or events.

Ensures proper scheduling of staff in accordance to the expected workload and depending on the

hotel’s occupancy. Controls and enforces the set vacation limits. Maintains a performance record of

each member or his staff for transfers and promotion purposes.

To regularly monitor guest satisfaction levels to ensure quality of product and service.

Prepare and assist in the preparation of all conference& Banqueting sales& promotional materials for

the department in conjunction with the Manager Food& Beverage.

Participate in the banquet budget planning through a detailed forecast of sales & profitability analysis

for the coming 12 months.

Regularly tests the readiness of the F&B team to attend to emergencies for fire evacuation in

coordination with the chief Engineer and the safety and security department.

Is responsible to prepare and submit the employee performance evaluation and contract renewals in

advance as per departmental requirements.

May 2005 till July 2007

Banquet Capten

Mövenpick Hotel & Casino Cairo – Media City*****

duties & responsibilities:

* Our main target to satisfy our guest.

* Follow the standard of Grooming and appearance and keep the name tag all the time.

* Keep his outlet all the time clean and clear.

* Have good menu knowledge of all menu items.

* Follow opening and closing checklist.

* Follow the sequence of service during service periods.

* Apply the casher system as per Moevenpick policy and procedures.

* Check guest feedback, follow our hospitality key of Handling guest complaints.

v

* Never hide any problems and inform his supervisor or Restaurant Manager.

* Assist his manager in following attendance record, cleaning schedule, closing and opening check lists.

* Getting new ideas for up- selling the a la carte menu items or any beverage items.

* Keep good level of communication, motivate his staff and supervise them with way that can keep them

working hard.

* Involve in On- job training session in his outlet.

* Keep the Hygiene level as per hotel policy and procedures.

* Use guest history for te long stay or regular guest.

* Greet each guest with eye contact and smile.

* Greet regular guest by their names.

* Assist his manager to update employee menu knowledge from time to time through On- job training

sessions.

* Follow the fire fighting and the Emergency procedures as per hotel policy.

* Assist his manager to control the breakage of the glass, chinaware.

* Follow the service quality and staff performance and make sure that guest received the maximum quality

of service.

* Ready to pick up any food order from Kitchen to his outlet.

. Attend all the training subjects to the service and follow the hotel policy.

August 2003 till May 2005

Banquet Waiter

Mövenpick Hotel & Casino Cairo – Media City*****

* Our main target to satisfy our guest.

* Follow the standard of Grooming and appearance and keep the name tag all the time.

* Take order in right way and make sure that the guest receive the right order.

* To be active in up- selling.

* Assist in his outlet decoration and prepare special events.

*Able to read guest needs before guest ask.

* Serve and clean food and beverage items in professional way.

vi

* Prepsre the food and beverage requisition.

* Keep the side station clean.

* Prepare the mise en place.

* Set up the tables.

* Make stock of china, glass, silver ware and the linen.

* Attend all the training subjects to the service and follow the Company l policy.

* Keep his outlet all the time clean and clear.

* Ready to pick up any food order from Kitchen to his outlet.

* Be ready to help in any other outlet in the high business time.

* Complete opening and closing tasks.

* Never hide any problems and inform his supervisor or Restaurant Manager.

* Follow the fire fighting and the Emergency procedures as per Company policy.

*Answer the telephone up to Company standard.

* Have good menu knowledge of all menu items.

* Greet each guest with eye contact and smile.

* Greet regular guest by their names.

January 1996 till August 2003

Banquet Watier

Pyramisa Cairo Hotel & Casino *****

* Our main target to satisfy our guest.

* Follow the standard of Grooming and appearance and keep the name tag all the time.

* Take order in right way and make sure that the guest receive the right order.

* To be active in up- selling.

* Assist in his outlet decoration and prepare special events.

*Able to read guest needs before guest ask.

vii

* Serve and clean food and beverage items in professional way.

* Prepsre the food and beverage requisition.

* Keep the side station clean.

* Prepare the mise en place.

* Set up the tables.

* Make stock of china, glass, silver ware and the linen.

* Attend all the training subjects to the service and follow the Company l policy.

* Keep his outlet all the time clean and clear.

* Ready to pick up any food order from Kitchen to his outlet.

* Be ready to help in any other outlet in the high business time.

* Complete opening and closing tasks.

* Never hide any problems and inform his supervisor or Restaurant Manager.

* Follow the fire fighting and the Emergency procedures as per Company policy.

*Answer the telephone up to Company standard.

* Have good menu knowledge of all menu items.

* Greet each guest with eye contact and smile.

* Greet regular guest by their names.

January 1993 till May 1996

Casual Banquet Waiter

Le Meridian Hotel Cairo *****

January 1992 till January 1993

Casual Banquet Waiter

Pharaoh Egypt Hotel ****

Personal Skills

Creative, Logical thinking with high interpersonal skills.

viii

Outstanding communication Equally effective working independently or collaboratively in a team effort

Work well independently as well as part of team.

Ensure the good image and tidiness of the place I work in.

Active & fast learning and highly performing.

Ability to manage multiple tasks in a pressured environment.

Self-motivated

Responsible and experienced at working in fast-paced environments

Confident and poised in interactions with individuals at all levels.

Professional leading & manage banquet team

Training Management Essential Technique Program

Management by Objectives Program

Up- selling Program “Art of negotiation, Sales man skills and

Commitment engineering” - Off job trainer skills

Train the trainer diplomacy- welcome chapter

References

1- Mr. Mohamed Moussa- F&B Manager of Intercontinental Marsa Alaam (+2) 0122 – 2274657

2- Mr. Tamer Abdelrazik F&B Manager Moevenpick Hotel Cairo Media City (+2)0122 – 4101416

ix

x

xi

xii

xiii

xiv

xv

xvi

xvii

xviii

xix