Pricing

Mohamed El Gohary

Product Support CoE

After Sales Power System Project technical Support Manager

Mantrac (CATERPILLAR Dealership)

Preferred Job/ Service Operation Manager, Technical Support Manager or

Product Support Manager

Address : 71 Officers Buildings, Moustafa Kamel Roshdi, Alexandria, Egypt Email address : mohamedelgohari@gmail.com

Mobile telephone: +201223447141, +201288666375

Egyptian, Born in 1981

PERSONAL SUMMARY

Over 12 years CATERPILLAR dealership with ultra-high standards service, technical support and product support

Experience building on massive field and workshop technical background/experiences and several CATERPILLAR

Training and certificates along with high management and Leadership skills, Proven ability to improve process and

Maximize productivity through working on Individuals management and team management ending up with

Organization management. Mohamed has a long track record of ensuring services are delivered to the highest

Quality, within budget by effectively organising, managing and utilising all resources.

Mohamed is willing to travel and/or spend long periods abroad, and is currently looking for a suitable position with

A market leader company

looking for a suitable position with a market leader company.

utilising all resources.

AREAS OF EXPERTISE

Problem Management

Very good experience of CAT products

Caterpillar Certified Marine Analyst

Very good computer skills

Team Builder

Technical Support Gas and Diesel Engine Expert Leadership (COM Certificate)

Troubleshooting Expert in AFA (Applied Failure Analysis)

Warranty and policy

Time Management/Utilization

Good awareness of SAP

Expert in Diesel Power Station management

Professional communication and planning skills

CAREER HISTORY

Current Job Title: Power Project Technical Support Manager, Product Support CoE (CATERPILLAR Dealership) Employer name: Mantrac Group Employment date: Oct 2014 - Present

Duties: Responsible for providing, coordination, liaison and long term support for major power projects being developed, installed, operated or maintained in all Mantrac / Unatrac territories, through;

Providing liaison between the CSA department, Power systems sales and suppliers of ancillary plant and equipment included in the deal. Ensuring that.

In territory transports costs and support costs are understood

Maintenance requirements for ancillary equipment are understood

The cost of maintenance for all ancillary equipment is understood and priced correctly.

The cost of training staff to maintain ancillary equipment correctly is understood

Parts availability for ancillary equipment is factored into the maintenance price.

The location of the site is understood and the cost of logistical support has been included.

Component life has been correctly set based on load factor, fuel quality and OEM maintenance recommendations.

The cost of staff for site maintenance and specialist work is fully understood.

Warranty T&E factor negotiation with NON Cat suppliers.

All aspects of maintenance spelt out in the scope of work or terms and conditions of the contract are correctly costed into any maintenance package offered.

Documentation Ensures that once a piece of equipment has been supplied a full document library is built up, with copies of all documents being held in a central library and sent to the service department responsible for the maintenance.

Maintenance manuals

Service manuals

Parts books.

Wiring schematics

Layout and installation plans.

Supply contract documentation with all other suppliers involved in equipment supply or assembly.

Maintenance schedules.

Lubricant recommendations.

Fuel recommendations

Oil analysis recommendations

Warranty process procedures and entitlements for all parts of the package

Warranty claims submission

The Contract Scope of Work and Maintenance Schedules correctly reflect the intent and costings built into the contract rate

Commissioning Ensures that all commissioning tests are fully completed and documented.

Collects and records details of all commissioning tests.

Follows up with all relevant suppliers and internal departments on outstanding commissioning issues

Ensures that suppliers commissioning test have been fully complied with to ensure warranty is applicable. Technical Provide a central point for technical liaison and support for staff in each territory including.

Maintenance practices

Fuel quality and its affects on performance and maintenance

Lube quality and its effects on life and maintenance programmes.

Oil analysis interpretation.

Technical trouble shooting assistance and support documents for both Cetrapillar and other relevant suppliers.

Technical rebuild procedures and guidelines for all components or a project or maintenance plan.

Provides lists and cost of all tools required for basic maintenance and specific in depth maintenance tasks, for the Caterpillar and Non Caterpillar portion of the project.

Liaises with suppliers for all warranty parts requirements.

Assists in sourcing parts for the NON Cat portion of projects for long term maintenance. Training Attends and provides training and makes presentations.

To site staff to ensure they can carry out all tasks effectively and safely.

To Territory sales staff to provide an understanding of what can be provided and how.

To customers on CSA proposals.

To suppliers on technical support requirements.

Duties;

Communicate with all Mantrac Business unites service team Providing high quality technical support and resolving customer problem in a timely manner (via e-mails, telephone calls, job site visits, office calls, etc.)

The SPOC (Single Point Of Contact) between the factory and the dealership concerning all Power System product problem

Report the repeated and early hour failures to the factory and work with them to provide the necessary repairs/solution

Travel to customers sites with counterpart CAT Rep to discuss and negotiate terms of support ensuring that the customers receive their fair values from the product

Provide technical assessment to the warranty cases through comprehensive failure analysis process

Set meeting and teleconferences with the factory, Business units and/or customers to follow up on the technical issues as necessary

Duties:

Customers interviews, job details, prepare the required and necessary documentation for the job

Witness receiving the machines to the workshop and prepare receiving report

Prepares the team for the upcoming job and allocates job cards to them to align the jobs to the skills set and efficiency level and maximize through put in timely manner. Once this is done, explains the job in conjunction with the Foreman and communicates any relevant information

JOB TITLE : Group Power System Technical Office Supervisor Employer name: Mantrac/Unatrac Group (CATERPILLAR Dealership) Employment date: Oct 2010 – Oct 2014

JOB TITLE : Mantrac Egypt Main Workshop Team Leader Employer name: Mantrac Egypt (CATERPILLAR Dealership) Employment date: Sept 2009 – Oct 2010

Reviews pre-order forms (Parts proforma) to confirm parts requirements are well matched with the issue on hand and guaranteed to fix the problem. Once this is done, ensures Service Advisor authorises the forms and liaises with the Parts Supervisor to order the parts

Ensures customer approval is obtained for any additional work required, and accordingly re-distributes the work

Follow up on the work orders since the agreement with the customer through, disassembly, parts ordering, assembly and final Dyno test

Witness delivery test on high level of standards and prepare the relevant documentations

Monitors warranty jobs to ensure the team follows the set warranty guidelines. This includes reviewing job cards and other documentation to justify warranty claims and facilitate smooth processing

Reviews workshop figures, such as hours old, hours worked versus idle hours to monitor progress of operational targets. This includes preparing reports for management discussions

Attends weekly meetings with Line Manager to discuss teams’ performance and upcoming events

Duties:

Perform hands-on on site troubleshooting, service and repairs

Provide high level technical support to external customers at their location

Provide on site training to the customers

Interface with cross functional work teams such as field applications, customer support/service, product management, manufacturing and marketing sales

Develop service technical documentation

Timely and professionally handle field service calls and issues arising from the field service visits

Timely complete and submit all paper work

Communicate with customers to ensure satisfaction and implement any necessary corrective action

COMPETENCIES

PROFESSIONAL ABILITIES

Solution Oriented

Problem Management

Detail oriented

Technically advanced

Communicate and feedback professionally

Time management

Decision making and taking

Delegation abilities

Team builder

Lead from Strength

Simply Does The Right Thing

JOB TITLE : Field Service Engineer Employer name: Mantrac Egypt (CATERPILLAR Dealership) Employment date: Jan 2004 – Sep 2009

International Technical Certificate;

Certificate (Caterpillar) Location Date

G3500 Lean Burn Engines Malaga (Spain) March 2011

AFA (Applied Failure Analysis) Malaga (Spain) November 2011

CMA (CAT Certified Marine

Analyst)

Malaga (Spain) June 2012

G3600 Control Peoria (USA) Sept 2012

C175 Engine Family Peoria (USA) Sept 2012

Application and Installation (Oil

and Gas Sector)

Malaga (Spain) June 2013

MWM engine Manheim (Germany) Sept 2014

Management Certificate

Certified Supervisory Manager – 2014 – Florida University

Certified Organization Manager – Ongoing

PERSONAL ABILITIES

Loyal and Responsible

Accountable

Strong belief in policies , procedures and rules

Planning and scheduling

Precise and highly detailed work

Optimistic

Prefers to cooperate rather than compete

Idea and solution oriented

Creative and innovative

ACADEMIC

Faculty of Engineering – Cairo University

Bsc of Electric Power and Machines year of 2003

Certificates