Module 9 Overview
Com 325 - Bowers Page 1
In module 9, we are going to read about, analyze, and
discuss
an area of communication studies that is rapidly expanding
the health care interview. The reason for increased growth
is
due to the fact that studies are demonstrating the need for
better clinician bedside manner and the ability to facilitate
an
open dialogue between a physician and a patient. The need
for excellent communication skills extends beyond the
clinician
and patient though. In order for successful health
management, all individuals involved with a patients care
need to be able to communicate effectively.
Healthcarecomm.org (2011) states Communication among
healthcare team members influences the quality of working
relationships, job satisfaction and profound impacts patient
safety (para. 11).
Nobody wants to take their health lightly. This chapter will
ensure that you are knowledgeable of the skills needed to
communicate in a health care interview purposefully. By the
end of the chapter you should have a basic understanding of:
the ethical responsibilities of the health care
interviewer,
the idea of patient-centered care,
different ways to facilitate a collaborative relationship
in a health care interview,
why the patients perception of the clinicians
competence and communication skills matter,
how to gather and share information,
and ways to counsel and persuade in a health care
interview.
Extensive research has shown that no matter how knowledgeable a
clinician
might be, if he or she is not able to open good communication
with the patient, he
or she may be of no help.
Did you know?
A clinician may conduct as many as 150,000 patient interviews
during a typical career. If viewed as a healthcare procedure, the
patient interview is the most commonly used procedure that the
clinician will employ. Yet communication training for clinicians
and other healthcare professionals historically has received far
less attention throughout the training process than have other
clinical tasks.
This is so even as evidence continues to mount that a structured
approach to communication measurably improves healthcare delivery
(healtcarecomm.org, 2011).
