Module 13: Performing Preventive Maintenance

Overview

Performing Daily Exchange Maintenance

Performing Scheduled Exchange Maintenance

Performing On-Demand Exchange Maintenance

Discussion: Performing Preventive Maintenance

Video

Lesson: Performing Daily Exchange Maintenance

What Are the Daily Maintenance Tasks?

Guidelines for Checking Logs

Guidelines for Monitoring Services and Resources

Guidelines for Examining the Exchange Store Statistics

What to View in Event Viewer

How to Monitor Event Viewer for Potential Issues

How to Check Monitoring and Status for Potential Issues

What Is Queue Viewer?

How to Monitor Queues for Potential Issues

What Are the Daily Maintenance Tasks?

To perform daily maintenance tasks:To perform daily maintenance tasks:

Monitor Event Viewer

Check Monitoring and Status

Check Queue Viewer

Check logs

Check for available disk space

Monitor Exchange and network services

Monitor server performance

Monitor cluster resources

Verify replication

Examine Exchange store statistics

Monitor Event Viewer

Check Monitoring and Status

Check Queue Viewer

Check logs

Check for available disk space

Monitor Exchange and network services

Monitor server performance

Monitor cluster resources

Verify replication

Examine Exchange store statistics

Administrator

Guidelines for Checking Logs

Administrator

Event LogEvent Log

• Review daily• Review warnings

and error conditions

• Respond to errors

Antivirus LogAntivirus Log

• Review virus scan information

• Verify that antivirus product is performing correctly

Performance LogPerformance Log

• Monitor the performance and capacity of Exchange servers

• Set alerts

Protocol LogProtocol Log

• Track commands• Review

information such as IP address, domain name, and date and time of the message

Guidelines for Monitoring Services and Resources

Monitor network performance:Monitor network performance:

Capture, display, and analyze network traffic

Locate network and connectivity problems

Capture, display, and analyze network traffic

Locate network and connectivity problems

Monitor server performance:Monitor server performance:

Review programs and processes

Monitor performance counters

Review programs and processes

Monitor performance counters

Monitor Windows services:Monitor Windows services:

Monitor Active Directory

Monitor DNS service

Monitor IIS service

Monitor Active Directory

Monitor DNS service

Monitor IIS service

Monitor cluster resources:Monitor cluster resources:

Verify that clusters are configured correctly

View the performance of your server and Exchange Server 2003

Monitor virtual memory counters

Verify that clusters are configured correctly

View the performance of your server and Exchange Server 2003

Monitor virtual memory countersAdministrator

Guidelines for Examining the Exchange Store Statistics

View the:View the:

Available disk space on each Exchange volume and compare it to the expected rate of growth

Statistics for each Exchange database and compare it to the available free space

Users that are logged on to a store

Size of individual mailboxes

Current state of Full-Text Indexing for mailbox and public folder stores

Current state of public folders

Available disk space on each Exchange volume and compare it to the expected rate of growth

Statistics for each Exchange database and compare it to the available free space

Users that are logged on to a store

Size of individual mailboxes

Current state of Full-Text Indexing for mailbox and public folder stores

Current state of public folders

Use Windows Explorer and Exchange System Manager

Use Windows Explorer and Exchange System Manager

Verify the hard disk space

Verify the hard disk space

Hard Disk

Administrator

What to View in Event Viewer

View normal events, such as:View normal events, such as:

Event ID 8000 and 8001 Event ID 700 and 701 Event ID 1206 and 1207

Event ID 8000 and 8001 Event ID 700 and 701 Event ID 1206 and 1207

View problematic events, such as:View problematic events, such as:

Event ID 2064 and 2069 Event ID 9582 Events containing error 1018 JET_errReadVerifyFailure, 1019 JET_errPageNotInitialized, and 1022 JET_errDiskIO

Event ID 2064 and 2069 Event ID 9582 Events containing error 1018 JET_errReadVerifyFailure, 1019 JET_errPageNotInitialized, and 1022 JET_errDiskIO

View additional event sources, such as:View additional event sources, such as:

MSExchangeTransport, MSExchangeAL, MSExchangeIS and MSExchangeSA MSExchangeTransport, MSExchangeAL, MSExchangeIS and MSExchangeSA

Use Event Viewer to monitor hardware and

software activities

Use Event Viewer to monitor hardware and

software activities

Administrator

To view Exchange-related event sources:To view Exchange-related event sources:

Open Event Viewer

Select Application Log

Select a specific set of events or leave the default setting

Open Event Viewer

Select Application Log

Select a specific set of events or leave the default setting

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To configure diagnostic logging:To configure diagnostic logging:

Open the Properties dialog box of the server

Configure the logging level for each service and category that you want to configure diagnostic logging for

Open the Properties dialog box of the server

Configure the logging level for each service and category that you want to configure diagnostic logging for

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How to Monitor Event Viewer for Potential Issues

A higher level of logging enables you to view more events in the Application log, and improves chances for determining the cause of the problem A higher level of logging enables you to view more events in the Application log, and improves chances for determining the cause of the problem

Practice

How to Check Monitoring and Status for Potential Issues

Server status What does it indicate?

UnreachableOne of the main services on the server is down or a connector between routing groups is down or does not exist

Unknown System Attendant cannot communicate with the local server

Critical or Warning

A monitored resource has reached the critical or warning state defined for the resource

Unavailable A communication service is not functioning on this connector Practice

To verify server and connector status:To verify server and connector status:Browse to Monitoring and Status

Review the Status column for an indication of a potential issue

Browse to Monitoring and Status

Review the Status column for an indication of a potential issue

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What Is Queue Viewer?

Use this option To

Disable Outbound Mail

Disable outbound e-mail from all SMTP queues

Settings Determine the frequency at which the queues are refreshed

Find Messages Display messages in the queue and searches for messages by specifying search criteria

Additional queue information

View additional information such as troubleshooting information about a particular queue

A utility to maintain and administer the organization messaging queuesA utility to maintain and administer the organization messaging queuesQueue viewerQueue viewer

How to Monitor Queues for Potential Issues

Use the Find Messages feature and the queue viewer to check for problem messagesUse the Find Messages feature and the queue viewer to check for problem messages

Practice

To determine a problem witha queue:To determine a problem witha queue:

Select the Queues node for the server you want to view

Review the Status column

Review the Number of messages and Total message size columns

Select the Queues node for the server you want to view

Review the Status column

Review the Number of messages and Total message size columns

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To find a message:To find a message:

Select the queue in which you want to search for messages

Search for messages

View information about the messages found

Select the queue in which you want to search for messages

Search for messages

View information about the messages found

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Lesson: Performing Scheduled Exchange Maintenance

What Are the Scheduled Maintenance Tasks?

Guidelines for Generating Reports and Identifying Trends

How to Review Protocol Logs for Potential Issues

What Is HTTP Monitor?

How to Monitor Outlook Web Access Servers for Potential Issues

How to Manage Mailbox Limits

How to Manage the Badmail Folder

How to Manage the Postmaster Mailbox

What Are the Scheduled Maintenance Tasks?

To perform scheduled maintenance tasks:To perform scheduled maintenance tasks:

Generate reports and identify trends

Review protocol logs for potential issues

Monitor Outlook Web Access servers for potential issues

Manage mailbox limits

Manage the Badmail folder

Manage the Postmaster mailbox

Generate reports and identify trends

Review protocol logs for potential issues

Monitor Outlook Web Access servers for potential issues

Manage mailbox limits

Manage the Badmail folder

Manage the Postmaster mailbox

Administrator

Guidelines for Generating Reports and Identifying Trends

Provide procedures for system monitoring

Provide procedures for system measurement

Provide procedures for system monitoring

Provide procedures for system measurement

Monitoring and measurement

tasks

Monitoring and measurement

tasks

Establish baselines for each service

Monitor all levels of system operations

Establish baselines for each service

Monitor all levels of system operationsProviding capacity

planning Providing capacity

planning

Record and log system activity over a period of time

Chart the activity in real time and display information contained in log files

Record and log system activity over a period of time

Chart the activity in real time and display information contained in log files

Capturing and reporting

performance data

Capturing and reporting

performance data

Capture data and analyze the reports that you create by using that dataCapture data and analyze the reports that you create by using that dataAnalyzing trendsAnalyzing trends

Practice

How to Review Protocol Logs for Potential Issues

To enable the SMTP, NNTP, or HTTP protocol logging:To enable the SMTP, NNTP, or HTTP protocol logging:

Use the Properties dialog box of the virtual server to enable SMTP or NNTP protocol logging‑ or ‑Use the Properties dialog box of the Default Web Site to enable HTTP protocol loggingSelect a file format Specify the schedule and location for new log filesSelect the items you want to track if the file format is W3C Extended Log

Use the Properties dialog box of the virtual server to enable SMTP or NNTP protocol logging‑ or ‑Use the Properties dialog box of the Default Web Site to enable HTTP protocol loggingSelect a file format Specify the schedule and location for new log filesSelect the items you want to track if the file format is W3C Extended Log

Types of file formats for a protocol log:Types of file formats for a protocol log:

IIS LogIIS Log

ODBC LoggingODBC Logging W3C Extended LogW3C Extended Log

NCSA Common LogNCSA Common Log

Practice

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What Is HTTP Monitor?

Checks Web sitesChecks Web sites

Stores the results Stores the results

• --------• --------• --------• --------

Log FileLog File

BenefitsBenefits

Allows you to monitor Web sites

Allows you to test several sites and applications simultaneously

Allows you to monitor Web sites

Allows you to test several sites and applications simultaneously

Real-Time Sampling Service Real-Time Sampling Service

SQL Reporting Server SQL Reporting Server

Client Monitor Client Monitor

ComponentsComponents

HTTP Monitor

How to Monitor Outlook Web Access Servers for Potential Issues

To install and configure HTTPMon: To install and configure HTTPMon:

Run Setup.exe from the Resource Kit

Specify the appropriate information in the Setup program

Run HTTPMon Configuration Manager .exe

Run Setup.exe from the Resource Kit

Specify the appropriate information in the Setup program

Run HTTPMon Configuration Manager .exe

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To run HTTPMon:To run HTTPMon:

Configure Global Settings

Add your server

Start HTTPMon

View the results by opening the .csv files

Review events in Event Viewer

Configure Global Settings

Add your server

Start HTTPMon

View the results by opening the .csv files

Review events in Event Viewer

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How to Manage Mailbox Limits

No Checking

Below Limit

Issue Warning

Prohibit Send

Mailbox Disabled

No Checking

Below Limit

Issue Warning

Prohibit Send

Mailbox Disabled

Configure diagnostic logging on your server to see events in the Event Viewer application log when mailboxes reach the various stages of storage limit warnings

Configure diagnostic logging on your server to see events in the Event Viewer application log when mailboxes reach the various stages of storage limit warnings

To respond to oversized mailboxes:To respond to oversized mailboxes:

Open System Manager

Select Start Mailbox Management Process

Open System Manager

Select Start Mailbox Management Process

Practice

To use Exchange System Manager to manage mailbox limits:To use Exchange System Manager to manage mailbox limits:

Browse to the Servers container

Browse to Mailbox Store and select Mailboxes

Select Add/Remove Columns

Select Storage Limits

Browse to the Servers container

Browse to Mailbox Store and select Mailboxes

Select Add/Remove Columns

Select Storage Limits

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How to Manage the Badmail Folder

Home folder

Virtual Server

Badmail folder Define policies to monitor the Badmail folder

Define policies to monitor the Badmail folder

To manage the Badmail folder:To manage the Badmail folder:

Check the contents of the Badmail folder for messages that could not be delivered

Delete messages from the Badmail folder based on your company’s policies

Check the contents of the Badmail folder for messages that could not be delivered

Delete messages from the Badmail folder based on your company’s policies

To configure the location of the Badmail folder:To configure the location of the Badmail folder:

Select the virtual server that you want to configure

Specify the new location for the Badmail folder

Select the virtual server that you want to configure

Specify the new location for the Badmail folder

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22Practice

How to Manage the Postmaster Mailbox

Change the default display name to prevent displaying the name of your administrator account to outside users

Change the default display name to prevent displaying the name of your administrator account to outside users

To manage the Postmaster mailbox: To manage the Postmaster mailbox:

Determine whether to associate or create a postmaster account Delegate access to the postmaster’s mailbox Establish a regular scheduleDetermine if NDRs are to be sent to the postmaster account

Determine whether to associate or create a postmaster account Delegate access to the postmaster’s mailbox Establish a regular scheduleDetermine if NDRs are to be sent to the postmaster account

To change the origin of delivery status notifications: To change the origin of delivery status notifications:

Remove the SMTP proxy address

Locate the account and specify the postmaster address

Change the Display Name

Remove the SMTP proxy address

Locate the account and specify the postmaster address

Change the Display Name

Practice

To manually set an SMTP Postmaster mailbox to receive NDRs: To manually set an SMTP Postmaster mailbox to receive NDRs:

Select the user account

Create an SMTP proxy address

Define that address on the virtual server

Select the user account

Create an SMTP proxy address

Define that address on the virtual server

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Lesson: Performing On-Demand Exchange Maintenance

What Are the On-Demand Maintenance Tasks?

Why Defragment the Database?

How to Defragment Exchange Stores

How Isinteg Verifies the Exchange Store Integrity

How to Verify the Exchange Store Integrity

What to Look for When Checking Queues

Guidelines for Configuring a Performance Console

What Are the On-Demand Maintenance Tasks?

To perform on-demandmaintenance tasks:To perform on-demandmaintenance tasks:

Defragment mailbox and public folder stores

Verify mailbox and public folder store integrity

Check queues

Configure performance console

Defragment mailbox and public folder stores

Verify mailbox and public folder store integrity

Check queues

Configure performance console

Administrator

Why Defragment the Database?

Use the Eseutil command-line tool to defragment the information store in Exchange Server 2003

Use the Eseutil command-line tool to defragment the information store in Exchange Server 2003

Modes of operationEseutil /d Eseutil /p

Eseutil /r Eseutil /c

Eseutil /g Eseutil /k

Eseutil /m Eseutil /y

Requirements for defragmenting:Requirements for defragmenting:

Database must not be mounted

Free disk space at least 110 percent of the size of the database being processed

Database must not be mounted

Free disk space at least 110 percent of the size of the database being processed

Perform an offline defragmentation to reduce the database size and create a compacted databasePerform an offline defragmentation to reduce the database size and create a compacted database

How to Defragment Exchange Stores

Practice

To defragment mailbox and public folder stores by using Eseutil:To defragment mailbox and public folder stores by using Eseutil:

Use Exchange System Manager to dismount the Exchange store that you want to defragment

At the command prompt, run eseutil /d

Use Exchange System Manager to dismount the Exchange store that you want to defragment

At the command prompt, run eseutil /d

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How Isinteg Verifies the Exchange Store Integrity

Checks whether MSExchangeIS service is stopped

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Compares the counts found to the counts in the reference database

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Performs the named to ID or named properties cleanup check

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Browses all of the cross reference tables for errors

?

Use the Isinteg command-line tool to search an offline information store for integrity weaknesses and to repair detected issuesUse the Isinteg command-line tool to search an offline information store for integrity weaknesses and to repair detected issues

How to Verify the Exchange Store Integrity

To test the integrity of the Exchange store, at a command prompt type:

To test the integrity of the Exchange store, at a command prompt type:

c:\program files\exchsrvr\bin>isinteg -s ServerName -test alltests

c:\program files\exchsrvr\bin>isinteg -s ServerName -test alltests

To fix inconsistencies and errors in the Exchange store, at a commandprompt type:

To fix inconsistencies and errors in the Exchange store, at a commandprompt type:

c:\program files\exchsrvr\bin>isinteg -s ServerName -fix c:\program files\exchsrvr\bin>isinteg -s ServerName -fix

Syntax:Isinteg -s ServerName [-fix] [-verbose] [-l LogFilename] -test TestName[[, TestName]...]

Syntax:Isinteg -s ServerName [-fix] [-verbose] [-l LogFilename] -test TestName[[, TestName]...]

Practice

Check messages by using Queue Viewer

Check messages by using Queue Viewer

What to Look for When Checking Queues

Extended periods of queues

Extended periods of queues

Spikes in queued messages

Spikes in queued messages

Indicates an abnormal system event that warrants your attention

Indicates an abnormal system event that warrants your attention

Indicates that a:

Server is down

Service is stopped

Network disruption is preventing the system from establishing a connection

Indicates that a:

Server is down

Service is stopped

Network disruption is preventing the system from establishing a connection

Indicates e-mail loop or DoS attackIndicates e-mail loop or DoS attackAdministrator

Guidelines for Configuring a Performance Console

Create a Performance console to ask some basic questions about your environment

Create a Performance console to ask some basic questions about your environment

To monitor:

Use Microsoft Operations Manager to automate the monitoring of large numbers of servers and their applications

Use Exchange Application Management Pack to analyze and graph the performance data

To monitor:

Use Microsoft Operations Manager to automate the monitoring of large numbers of servers and their applications

Use Exchange Application Management Pack to analyze and graph the performance data

To manually set an SMTP Postmaster mailbox to receive NDRs: To manually set an SMTP Postmaster mailbox to receive NDRs:

Select the user account

Create an SMTP proxy address

Define that address on the virtual server

Select the user account

Create an SMTP proxy address

Define that address on the virtual server

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Guidelines for creating a Performance console:Guidelines for creating a Performance console:

Create a Performance console that has two different sample times

Include a minimal set of counters in each console

Examine your busiest server

Save reference logs

Create a Performance console that has two different sample times

Include a minimal set of counters in each console

Examine your busiest server

Save reference logs

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Discussion: Performing Preventive Maintenance

Read the scenarios

Determine possible solutions

Discuss your solutions with the class

Read the scenarios

Determine possible solutions

Discuss your solutions with the class

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