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Introduction to NetApp
NetApp Accredited Storage Architect Program (ASAP)
© 2008 NetApp. All rights reserved. 2
Module Overview
In this module, we will cover the
following:Who we are
– Corporate identityServices
– Global Support
– On-site professional servicesManageability framework
– Product overview
© 2008 NetApp. All rights reserved. 3
Module Objectives
By the end of this module, you should be able to:Present the most common whiteboard topics
required of an SE Deliver many of the key product
demonstrationsArticulate key product competitive
differentiators Navigate the key resources available to an SE
at NetApp ®
© 2008 NetApp. All rights reserved.
Logistics
Introductions
Schedule (start time, breaks, lunch, close)
Food and drinks
Restrooms
© 2008 NetApp. All rights reserved.
Safety
Alarm signal
Evacuation route
Assembly area
© 2008 NetApp. All rights reserved.
Course Prerequisites
Introduction to NetApp Enterprise Systems
– Module 1 Introduction to NetApp Enterprise Software
– Module 2 Introduction to Snapshot and Flexible Volumes
– Module 3 Introduction to NetApp Enterprise Hardware
© 2008 NetApp. All rights reserved.
Course Agenda
Day 1
– Morning Module 1 – Introduction to
NetApp Module 2 – Data ONTAP®
overview
– Afternoon Module 3 – Hardware
Day 2
– Morning Module 4 – Enterprise Data
Storage
– Afternoon Module 5 – Data Protection
Day 3
– Morning Module 6 – Disaster
Recovery
– Afternoon Module 7 – Business
Applications
© 2008 NetApp. All rights reserved.
Information Sources
NOW site– NOW.NetApp.com
NetApp training– www.netapp.com/education– For support, use
http://netappusupport.custhelp.com/
© 2008 NetApp. All rights reserved. 9
An Introduction toNetApp
© 2008 NetApp. All rights reserved.
Delivering Customer Success
Worldwide, enterprise customers
Fastest growing storage company– Outpacing the industry by 3x
Data-center proven solutions portfolio
Industry-leading partners
Comprehensive professional services
Global support
$2.0B
$3.0B
© 2008 NetApp. All rights reserved. 11
Customer Success Fuels Our Growth
130+ offices around the world
Broad solutions portfolio
Comprehensive professional services
Global support
Industry-leading partners
8000+ employees
Fortune 1000, S&P 500, NASDAQ 100
$1B
$3B
$4B
$2B
0706050403 08
FY08:$3.3 Billion
© 2008 NetApp. All rights reserved.
Meeting Data Management Challenges
Store– Single, scalable storage platform with unmatched administrative
simplicity Manage
– High-productivity management tools, integrated with servers and applications
Protect– Leading backup and restore, disaster recovery, and data
security solutions Retain
– Flexible archive, compliance, and digital content solutions Succeed
– Professional services and support to ensure business success
© 2008 NetApp. All rights reserved. 13
Innovating to Deliver New Choices
1993 NAS appliance and Snapshot copies
Near-line storage appliance2001
Multiprotocol appliance1996
2002 Unified SAN/NAS appliance
2003 iSCSI storage system
2004 RAID-DP® disk resiliency
2005 Thin provisioning and virtual cloning
2006 Scalable grid storage
2007 FAS deduplication technology
© 2008 NetApp. All rights reserved. 14
The NetApp Unified Architecture Model
Incompatible silos Compatible family
Platforms
Competitors NetApp
Incompatible software;different processes
Unified software;Same processes
Experts andIntegrationServices
Lots of experts andintegration services
Reduced training andservice requirements
Software andProcesses
© 2008 NetApp. All rights reserved. 15
How the NetApp Model Delivers Value
Unified: Hardware
– Reduce cost Software
– Reduce complexity Processes
– Reduce risk Rapid, pervasive
innovation– Respond to change
© 2008 NetApp. All rights reserved. 16
Leaders Rely on NetApp
Energy
Telco
GovernmentFinancial
Media/InternetHealthcare
Tech
Manufacturing
© 2008 NetApp. All rights reserved. 17
Products, Services & Partnerships to Accelerate Your Business
Scalable Family of Networked Storage Systems
Infrastructure Solutions for Virtualized Environments
Integrated Data Management Solutions
Data Protection and Retention Solutions
VMware Microsoft Hyper V Citrix Xen
Backup Security DR Compliance Archive
Database Messaging & Collaboration Technical Applications
© 2008 NetApp. All rights reserved. 18
A Complex and Rapidly Evolving Business
20,000 Linux blade compute grid with more than 12 Petabytes of NetApp storage
Nonstop mission-critical environment
Experiencing 30% higher utilization and faster application deployment
Storage management overhead reduced 50%
Seamlessly scaled to thousands of servers
2005 Data Center of the Year
World’s Largest Enterprise Software Company
The Austin Data Center serves both Oracle’s internal needs
and its hosted Oracle On Demand business
© 2008 NetApp. All rights reserved. 19
Savings and Reliability at SAP
Supports 10,000+ worldwide software engineers
36% lower per-terabyte costs 33% lower hardware and
software costs 49% lower IT costs 83% higher productivity IT
headcount per terabyte 34% reduction in
maintenance cost 4-year savings estimate of
€5-10MSAP employs more than 34,000
people across 50+ countries and has annual revenues of
over €5B
SAP is the world’s third largest independent software provider
© 2008 NetApp. All rights reserved. 20
Reducing Cost & Complexity at Telstra
Over 7 Petabytes of NetApp storage
38% lower cost than alternative
1000-server consolidation reduced admin load from 50 to 3
Storage utilization up 24% Database recovery in minutes Seamlessly doubled e-mail
capacity Project deployment &
activation times reduced by up to 90%
Australia’s largest full-service telecommunications company with 40,000 employees, 18M land and mobile lines, and AU$22B in annual revenue
© 2008 NetApp. All rights reserved. 21
Simplifying Data Management
NetApp brings unmatched simplicity to thecomplex world of enterprise data management
Reduce cost and complexityMinimize risk Control change
© 2008 NetApp. All rights reserved. 22
Services
Overview of services– ConsultingEdge
– SupportEdge Premium
– SupportEdge Standard
– Warranty AutoSupport
– Purpose
– Value
© 2008 NetApp. All rights reserved. 23
Three Service Lines Support the Enterprise Storage Lifecycle
Optimize: Performance tuning, security optimization
Plan: Needs assessment, solution planning, architecting and design
Implement: Deployment, integration, migration
ConsultingEdge
SupportEdge
Support: Comprehensive global incident prevention and resolution
NetApp University
Educate: Transfer of best practices
© 2008 NetApp. All rights reserved. 24
Services Overview
Support OfferingsSupportEdge Premium and
Secure for GovernmentSupportEdge
StandardWarranty
Priority Case Management
Initial Basic Installation
Onsite Troubleshooting Support
Physical Inspections Semi-annual
Storage Availability Audits Quarterly Semi-annual
Technical to Replace Parts Optional
Replacement Parts Delivery 2 hr, 4 hr, or NBD 4 hr or NBD NBD
Unlimited Software Updates
Premium NetApp AutoSupport NetApp AutoSupport 24x7 Phone and Web (NOW) Support Technical Global Advisor Optional Optional
Non-Returnable Disk Optional Optional Optional
© 2008 NetApp. All rights reserved.
NetApp AutoSupport
Automated, optional “call home” event-driven facility built into the Data ONTAP operating system
Nonintrusive alerting mechanism keeps a watchful eye on a multitude of preset conditions
Provides proactive incident management
Health check analysis covers more than 80 warning and 600 notice categories
Reports exposure to any known field alert issues and all product alert issues
Available on all models of storage products (not just tier 1)
© 2008 NetApp. All rights reserved.
AutoSupport E-Mail Alert Feature
Event examples– Weekly logs (/etc/messages)
– System reboots
– NVRAM batteries low
– Disk, fan, and power supply failures
– Shelf faults
– System overheating
– Cluster events Can specify what parts of full AutoSupport to send Options command: options autosupport
– Can be disabled (NetApp highly recommends it be used)
– Can be sent only within customer firewall
– Can be sent to NetApp securely (HTTPS)
© 2008 NetApp. All rights reserved. 27
NetApp Global Services
AutoSupport - How It Works
AutoSupport Messages(HTTPS or E-mail)
Console and Other Customer
Messages (E-mail)
Storage Administrator
NetApp Storage System
AutoSupport Infrastructure
AutoSupport Dashboard on NOW Site(AutoSupport History and Heath Checks)
Customer Environment
© 2008 NetApp. All rights reserved. 28
AutoSupport Dashboard
Expedites drill down of data and information on NOW site
Provides ability to view areas of requirements; geographic and department specific
Consolidates up to 60 days of AutoSupport data sent to Global Support
Available to partners at:
https://now.netapp.com/eservice/asup/asuphome.jsp
© 2008 NetApp. All rights reserved. 29
Martini Support Tool
Downloadable tool that creates a visual representation of the AutoSupport information
Effective in discovering– Disk layout
– System utilization levels
– Licensing information
– Controller configuration
– RAID group layouts
– General performance information
Available to partners at:http://partners.netapp.com/seef/mycomm/partnercenter/solutions/roi-tei/downloads/
martini_partner_quick_start.pdf
© 2008 NetApp. All rights reserved. 30
Bugs Online
© 2008 NetApp. All rights reserved. 31
NetApp Manageability Software Family
Overview Four layers of framework Identify customers and stakeholders Map framework to customers needs
© 2008 NetApp. All rights reserved. 32
Application and Database Suites
SnapManager® products provide integrated data management for SQL Server and Oracle databases as well as for Microsoft Exchange, Microsoft Office SharePoint Server, and SAP
Provides application admins and DBAs the ability to manage their own data in order to achieve:– Application-consistent Snapshot copies
– Recovery of data in case of errors or disaster
– Clone for test and development
© 2008 NetApp. All rights reserved. 33
Server Suite
SnapManager for Virtual Infrastructure provides an automated solution for data protection and recovery of VMware virtual machines
VFM® provides simple-to-use data migration between Windows and NetApp storage systems and enables an IT admin to set up and protect file data
SnapDrive® products provide Integrated Data Management for Windows and UNIX environments - system administrators can provision storage faster and manage all of the servers
© 2008 NetApp. All rights reserved. 34
Storage Suite
Protection Manager provides complete data protection management of Snapshot copies, SnapVault®, SnapMirror®, and Open System SnapVault
Provisioning Manager is automated, policy-based provisioning software for NetApp NAS and SAN environments
Operations Manager provides policy-based controls and comprehensive storage and infrastructure manageability for storage administrators
© 2008 NetApp. All rights reserved. 35
Storage Suite (Cont.)
File Storage Resource Manager (FSRM) provides file-based storage utilization reporting and analysis
Command Central Storage provides a centralized operational console for delivering storage management services in large-scale, heterogeneous, SAN environments
© 2008 NetApp. All rights reserved. 36
RDPConnection
Demonstration Environment
HS
40
CD Windows / iSCSI VM
FAS3020
activity status power
Simulated FAS 02
StudentDesktop
HS
40
CD Linux VM
Internet
HS
40
CD Linux / Oracle VM
FAS3020
activity status power
Simulated FAS 01
Surgient™ Virtualized Environment
© 2008 NetApp. All rights reserved.
Lab Description
Connect to Windows 2003 Server using Remote Desktop (RDP)
Windows 2003 Server
2 Red Hat Linux servers– 1 hosts Oracle and FAS 01
– 1 hosts FAS 02
Simulator runs full Data ONTAP version hosted on a VMWare image
© 2008 NetApp. All rights reserved.
Virtual Machines
FilerView ® Demand pages Data ONTAP command line interface Operations Manager formerly DataFabric® Manager Oracle MS Exchange MS SQL Server SnapDrive SnapManager
Demonstration
Lab setup
Estimated Time: 15 minutes
© 2008 NetApp. All rights reserved.
References NOW Site
http://NOW.NetApp.com
NetApp Traininghttp://www.netapp.com/education
Support Serviceshttp://now.netapp.com/NOW/products/support/
Spotlight Presentations – Manageability Frameworkhttp://partners.netapp.com/mycommunities/PartnerCenter/tools/spotlight-demos.html
Martini Support toolhttp://netapp-partners.baynote.net/socialsearch/query?cn=netapp&cc=partners&q=martini
© 2008 NetApp. All rights reserved. 41
Module Summary
In this module, you should have learned to: Present the most common whiteboard topics
required of an SE Deliver many of the key product demonstrationsArticulate key product competitive differentiators Navigate the key resources available to an SE
at NetApp