MoDOT’s Tracker System

2010 AASHTO Right of Way & Utilities Subcommittee Meeting

April 2010

Joyce MusickMissouri Department of Transportation

MoDOT MissionOur mission is to provide a world-class transportation experience that delights our customers and promotes a prosperous Missouri.

MoDOT Tracker

• Organized around 18 Tangible Results

• Around 100 individual measures

• Senior and mid-level managers involved

http://www.modot.mo.gov/about/general_info/Tracker.htm

Accountability

• Quarterly review meetings

• Presentations regarding performance

• Discuss actions … NOT PLANS!

Fast Projects that are of Great ValueMoDOT customers expect that transportation projects be completed quickly and provide major improvements for travelers. MoDOT will honor project commitments because it believes in integrity.

Percent of Projects Completed on Time

Percent of Projects Completed on Time

Supplement – Percent of Projects Completed on Time

Percent of Programmed Project Cost as Compared to Final

Project Cost

Supplement – Percent of Programmed Project Cost as

Compared to Final Project Cost

Best Value for Every Dollar SpentProviding the best value for every dollar spent means MoDOT is running its business as efficiently and effectively as possible. A tightly managed budget means more roads and bridges can be fixed. That keeps Missouri moving. This is one of MoDOT’s values because every employee is a taxpayer too!

Number of ExcessProperties Conveyed

http://www.modot.org/realtyforsale/

Supplement – Number of Excess Properties

Conveyed By District

Leases with Expired Insurance

Active Leases WithoutCurrent Inspection

Attractive RoadsidesAn enjoyable transportation experience includes more than a smooth surface – motorists expect to see roadsides free of litter and debris, well-managed and maintained grass and other vegetation, and other attractive enhancements.

Number of Visits to theOutdoor Advertising External

http://www.modot.mo.gov/business/Outdoor_Advertising/index.htm

Number of Outdoor AdvertisingSigns by Type and Status

Supplement – Number of Outdoor Advertising

Signs by Type and Status

Other Division Tracker Measures

The Right of Way Division tracks other measures at the

division level:• Percent of right of way parcels acquired at approved offer,

administrative settlements and free deeds• Rate of relocatees who feel they are being treated fairly• Rate of customers who feel they are being treated fairly• Statewide rate of parcels acquired through negotiation• Actual vs. cash flow budgeted for right of way STIP expenditures• Design/Bridge Consultant (DBC) budget vs. actual expenditures• Level of Partner Satisfaction

Performance measurement isn’t

extra work …• Forecast future

performance• Day-to-day business

decisions• Motivate staff to new

performance levels• Become the best in any

industry

it is our work!

Keys to Success…

• Executive support

• Linked to customer expectations

• Managerial accountability

• Cascade of measures

Lessons Learned…

•Don’t work on improving your measures until you’ve established your focus.

•Targets can limit performance.

•Don’t wait for perfect measures.

Questions? Thank You!

For more information, contact:

Joyce MusickMissouri Department of Transportation

(573) 522-6151

joyce.musick@modot.mo.gov