Modern Office in the Sky: From Radar to Roadmap

Modern Office in the SkyFrom Radar to RoadmapFrom Radar to Roadmap

Washington, DC | Month DD, 20YY

Slide 2

TJW4 This should also probably include location (City, State). I would recommend as well specificying this in a way that more clearly indicates howyou want the date formatted so that it is uniform. For example, Month DD, YYYY • Washington, DC will at least help (but not prevent) othervariations.

The text box should probably be expanded a bit even if the city and state are not added.Todd Wormington, 3/5/2009

TJW3 This image is probably one of my least favorite for a couple of reasons: 1)It looks falic, 2)If you aren't involved with aviation you are not goingto recognize what you are looking at which gets back to my first point.

I think a far better image would be the wing tip we use on the new NBAA folders. Not only is this image more visually appealing I think it alsoconveys some better messages. Namely, that we're leading edge, and the use of the wing tip represents effeciency as well. I'd give it a trybecause I think you're going to like it a lot better.Todd Wormington, 3/5/2009

Modern Office in the Sky

• Jim Sparks Richardson Aviation

• Bill Darbe Aircell

• Kevan Jackson Gulfstream

• Kurt Weidemeyer Honeywell

Presenters:

• Kurt Weidemeyer Honeywell

• Robert Ellis Rockwell Collins

• Jeremy Thomas Standard Aero

• Marty Rhine West Star

• Gary Harpster Duncan

• Wayne Hundsdorfer Satcom Direct

• Brad Townsend DuPont

3

Making Business MobileMeans Keeping passengers comfortable and connected

4

Ergonomics

• Environmental controls

– Entertainment– Lighting

• Ambient• Artificial

– Sound• Acoustical enhancements• Acoustical enhancements• Noise cancelling technology

– Cabin Air• Temperature• Flow• Humidity

• Connectivity

– Telephones– Internet access

5

Modern Office in the Sky

• Is your organization planning to purchase a new aircraft within the next fiveyears?

– 1, Yes– 2, No

• Are you planning to refurbish/update an existing aircraft andinclude a new Cabin Management System and/or CabinCommunications System?Communications System?

– 1, Yes– 2, No

• Have you had previous experience with High Speed Data in acompany aircraft?

– 1, Yes– 2, No

Customer Considerations ?

• Expectations vs. Reality

• Establishing the "Need to Know" for technicians and flight crews

• Define "Return to Service”

Customer Realization:

7

Contemplation:Connect to something travelling close to the speed of sound at FL450?

8

A computer network is a collection of computers and devicesinterconnected by a data transfer system facilitatingcommunication while sharing resources and information among

9

communication while sharing resources and information amonginterconnected devices

Networks

Local-Area Networks (LANs) : The computers are geographicallyclose together or in the same area.

Wide-Area Networks (WANs) : The computers are farther apart

10

Wide-Area Networks (WANs) : The computers are farther apartand are connected by telephone lines or radio waves.

– Celestial

– Terrestrial

11

Most Qualified to Create a Cabin Network?

• Computer network technicians, also known as computer networkengineers or network specialists, must know current standards andterminology used for local area networks (LANs) and larger wide areanetworks (WANs). They often help plan their employers' computernetworks and then implement the planned networks. Most commonly,network technicians administer existing computer networks andtroubleshoot problems as they arise.troubleshoot problems as they arise.

– Planning a computer network entails analyzing costs and needs of acompany and then selecting the appropriate media (e.g., twisted-pair copperwire, coaxial cable, fiber-optic cable, wireless) for a given situation.Computer network technicians may also recommend appropriate networkaddressing systems, appropriate layouts for various networkconfigurations, and appropriate connection devices.

– Implementing a computer network entails designing and followingadministrative plans to meet specific needs such as account managementand security. Much of the work involved in implementing a networkconsists of installing, configuring, and resolving conflicts among differenthardware used in the network, such as network adapters and any PED.

12

13

Locating Satellites

Consider Potential Limitations

• Service Area

15

• Flight Manual / STC Terminology

• Human Factors

Planning / Provisioning

Always set the bar at an achievable level

16

Expectation Versus Reality

AT&T High Speed InternetDirect

• Best deal starting at $19.95

per month*

• High-speed Internet withoutAT&T local phoneAT&T local phoneservice!

• Complimentary AT&T Wi-Fi tokeep you connected

• Wireless gateway that goeswith you if you move

• Plans with no termcommitment required

18

Connectivity is Cool!

• The “Office in the Sky” is finally a legitimate reality

• Dizzying array of acronyms & tech speak

• Quite a bit in common with buying a mobile phone

But is it really that confusing?

• Quite a bit in common with buying a mobile phone

• Match your needs with what’s out there

• Good foundation of knowledge = infinitely smarter buyer

• That’s what we’re going to give you!

19

It All Starts Here…

Where Do You Fly?What Would You Like?

20

INTERNET VOICE

COCKPIT DATA

CONTINENTAL U.S. OUTSIDE U.S.

GLOBAL

Step 1: Choose Your Network Service

The Heart of Virtually All Capabilities

21

Iridium Ku-BandGogo BizSwiftBroadband

Know Your Network Services

• What services does it enable?

• Coverage areas?

• What technology does it use?

Ask the Same Questions About Each One

• What technology does it use?

• Key positives?

• Key negatives?

22

The Four Network Services

Iridium SwiftBroadband Gogo Biz Ku-band

Services Voice,narrowband data

Voice,light Internet

High speed Internet High speedInternet, voice

Coverage Fully global Near global Continental U.S.,portions of Alaska,10,000 feet+

Most worldregions

Technology Low-earth orbit Geostationary Air-to-ground GeostationaryTechnology Low-earth orbitsatellite

Geostationarysatellite

Air-to-ground Geostationarysatellite

Key Positives Fully global,affordable, FANS-capable

Combined voice &data, near globalcoverage, equipmentcan be small

Full Internetexperience,affordable, smallequipment

Full Internetexperience

Key Negatives High-speed datanot practical

Internet experienceless than ground

Coverage not global,Internet-only (voicesoon)

Equipment size& costs

23







Most worldregions












24







Most worldregions












25







Most worldregions












26

Eight In-flight Connectivity Principles

1. THINK ABOUT ONBOARD EQUIPMENT AND NETWORKSERVICE SEPARATELY.Choose your network, then choose your equipment.

2. NO AVIATION NETWORK DOES IT ALL.Equip to satisfy 100% of your needs 80% of the time.Equip to satisfy 100% of your needs 80% of the time.

3. REALIZE HOW PERVASIVE THE INTERNET REALLY IS.Your mother has a Facebook page.

4. “WI-FI” ISN’T THE NETWORK ITSELF.It just connects you without a cord.

27

Eight In-flight Connectivity Principles

5. EXISTING EQUIPMENT CAN BE USEFUL WHEN UPGRADING.What’s in your airplane today?

6. DON’T FORGET LATENCY.The forgotten physic.

7. UNDERSTAND WHAT BANDWIDTH NUMBERS REALLY MEAN.

28

7. UNDERSTAND WHAT BANDWIDTH NUMBERS REALLY MEAN.And what they don’t mean. Can you do what you want?

8. YOU NO LONGER HAVE TO SETTLE.You don’t have to fly without connectivity. Raise your hand and askthe question – with today’s technologies, it can probably be done.

Overview ofEmerging Networks– Tech Brief

Available at Aircell

29

Available at AircellBooth 510

Modern Office In The Sky

An Aircraft Manufacturer’sPerspective

Gulfstream CabinManagement System

Gulfstream Proprietary Information30

Management System(GCMS)

Kevan JacksonDirector, GV/G550 Programs

Ultimate Goal is Owner/Operator Satisfaction

• What do customers and experience tell us that leads tosatisfaction when an aircraft is purchased fromGulfstream?– Environment, Functionality and Flexibility

• The aircraft is an extension of the home and office

• Entertainment and Communications are Essential

• Each Passenger has different preferences

– Intuitive User Interface and Controls

• Cabin & Equipment control has to accommodate users of alllevels

– Reliability

• Functionality is expected to work at all times

– Support

• Ultimately Gulfstream is held accountable for performance

How do we know what’s important?

• Feedback via various sources and venues

– Customer/Operator direct comment

• Interaction during specification

• Customer surveys (Final Phase & In-Service)

– Customer Advisory Board

– Advanced Technology Customer Advisory Team

– Gulfstream Personnel

– Process of resolving issues

• Solicit the feedback. Ask the question!

Considerations to Provide Satisfaction

• Some of the Major Considerations:

– Managing Customer Expectations

– Available Technology and Obsolescence

– Cabin Systems Control and User Interface

– System Reliability

– Product Support– Product Support

• Gulfstream designs, installs supports all interiors

– Few exceptions such as Special Mission Aircraft

• This led Gulfstream to path of creating and supporting

it’s own system:

– Gulfstream Cabin Management System (GCMS)


• Managing Customer Expectations

– Communication from beginning to end is key

• How will the aircraft be used and by whom?

• What specific or minimum functionality is required?

• Explain what current technology is available

– What the systems can and can’t do?

– Some customers expect the same functionality they have at– Some customers expect the same functionality they have athome or office, but there are limits

• Is the end customer in the loop?

– We may only be coordinating with a “representative”

• Can changes be made and with what ease or difficulty?

– Changes require time and cost


• Available Technology and Obsolescence

– Customers have high expectations on a Gulfstream, but technologyavailable for use on an aircraft can be limited

– Gulfstream was mostly dependent on systems and componentsprovided by other suppliers that did not always meet a specificoperator’s expectations

• Purchased systems to integrate on the aircraft that that will notsatisfy all customerssatisfy all customers

• Difficult for suppliers to meet requirements of all manufacturersand their end customers

• Monitoring obsolescence is important as components andmaterials change rapidly in this arena

– Gulfstream now has a system where we are our own supplier withthe same responsibilities as our suppliers

• This includes control, but also the liability

GCMS System Installation & Control

• Approximately 34 components with 3 unique part numbers inG450/G550/G650 installation

– Above parts installed in Initial or Final Phase based on best opportunity

• G280 system installed in Final Phase

– Two part numbers common with Large Cabin (17 LRUs total)

– Two part numbers unique to G280

• System designed by Gulfstream• System designed by Gulfstream

• System built & assembled by outside vendor

– Gulfstream is design authority

– All changes controlled and initiated by Gulfstream

– Supplier is Build-to-print

– Gulfstream develops and controls software

• Common Software standard across all models


• Cabin Systems Functionality, Control & User Interface

– Gulfstream operators vary in how they use the aircraft, even withinone aircraft

– The goal is to provide not only as much functionality as warranted,but also the flexibility to satisfy different passenger preferences

– Cabin control has to be sophisticated enough for the crew to performdetailed system functions and interrogation

– Also has to be intuitive enough for passengers of varying degrees ofcapability to control the cabin and entertainment with ease

• Gulfstream having design control and using commonly acceptedinterfaces such as iPod type devises and touch-screens makesthis possible

Touch screen Control

Galley Touchscreen

VestibuleTouch screen

Icon BasedIcon Based

ResistiveTouch

RemoteControl

Passenger Control Unit

UsesGulfstream’sCabin ControlApp

Controls CabinEnvironment &Entertainment

AircraftSpecific

Can be CarriedFrom Seat toSeat

Entertainment

Dual Output Blu-RayPlayer

Auxiliary Input

Cabin View

Satellite Television(Optional)

Electrical System

TroubleshootingTroubleshootingTool


• Reliability critical for “all” Gulfstream systems

– Reliability of Cabin Control, Entertainment and Communicationssystems is just as important as the Avionics, Electrical andMechanical systems on the aircraft

• Some may say more important as that these are the systems theowner/customer is experiencing

• Having cabin lighting, audio and video capability at all times isessential to passenger comfort, efficiency and overall experienceessential to passenger comfort, efficiency and overall experience

– Gulfstream adopted the “Cabin Essential” philosophy

• Redundancy is used in the cabin just as in the cockpit

• The ultimate way to accomplish this is from architectural designat the beginning. The same level essential redundancy cannotbe met by modifying older existing systems

Cabin Essential™ Design Philosophy

• Systems are designed with redundancy

– No single point failure results in the loss of cabin functionality

• Enhances requirements of non-flight essential systems through:

– Design & manufacturing techniques

– Reliability & serviceability

– Quality control

Selected Cabin Systems

Waste System Ensure toilet always flushes

Water System Ensure water is always available (…and can drain)

CommunicationEnsure voice communication from the cabin to theground is always available

Lighting Ensure no complete loss of cabin lighting

PowerEnsure cabin power system minimizes the chances of asingle point failure taking down the entire system

Cabin Control &Entertainment

Ensure at least one entertainment source is alwaysavailable

PCU

• Responds to commands from passenger-carried iPod Touch

User downloads“Cabin Control”from App Store

GUI is populatedwith floor plan and

availablefunctionality

Pax boards aircraft with GCMS &Controller sends configuration file

functionality

Configuration File is unique to each aircraft

GCMS Wireless Control – PCU

GCMSController

#1(Active)

Press“TableLight”

ONCommand issent toAdvanced CabinServer viaWireless LANnetwork Active Controller sends a

command to theSwitching Node via

GCMSController

#2

AdvancedCabinServer

ACS routes signalto active controller

Switching Node viawireless MESH networkSwitching Node

returns anacknowledgmentto the Controller

Switching Nodeturns on thepower output tothe light


• Product Support

– Very important to Gulfstream and it’s customers

– Reliability is key, but systems or components can fail anyway andresolving an issue effectively and quickly is the next best step whenthis occurs

– Tools have to be put in place to make this happen:

• On-board and on-ground monitoring & diagnostic tools• On-board and on-ground monitoring & diagnostic tools

• GCMS Specific Training (Internal & External)

• Personnel embedded in R&D and Final Phase eight months priorto EIS to ensure a thorough understanding of system operation

• Dedicated Support Group personnel – 24/7 customer support forGCMS and Cabin

– Gulfstream GCMS is an internal supplier with the responsibilities andexpectations just like any other supplier

Gulfstream Cabin Management System (GCMS)

System Functions

• Supports G650, Elite (G450/G550), and G280 models

• Primary functions– Provide means for passengers and crew to control various systems

and components

• Turning lights on/off

• Entertainment source selection and control

• Environmental control (gasper, cabin temperature)

• Window shades

• Water and waste interface

• Secondary functions– Cabin electrical power distribution and circuit protection

– Basic system health and operational state monitoring

System Features

• Multiple ways to control cabin functions

– Passenger Control Unit (PCU) – iPod Touch

– Galley and vestibule (Large Cabin only) touch screens

– Capacitive touch switch panels

• Uses common firmware across all aircraft models and serialnumbersnumbers

– All hardware common, except G280 power bus controllers

• Automatic system loading of software on LRUs replaced inthe field

• Closed loop configuration tracking and health monitoring –not susceptible to human error

System Description – Touch Screens

Galley Vestibule

Preparation for Entry-Into-Service

• GCMS is fully operational and certified – have FAA STC on(2) Elite models

• Proven operation in actual service

– In demo service since Nov 4, 2011

– Have logged about 600 flight hours

– Excellent reliability and usability– Excellent reliability and usability

– In service “Hands on” usability testing

• Comprehensive support network in place

– Dedicated technical support staff

– Spares network

– Continuous in-service monitoring

Questions?

Kurt Weidemeyer

Orlando, FL | October 30, 2012

Slide 53

TJW13 This should also probably include location (City, State). I would recommend as well specificying this in a way that more clearly indicates howyou want the date formatted so that it is uniform. For example, Month DD, YYYY • Washington, DC will at least help (but not prevent) othervariations.

The text box should probably be expanded a bit even if the city and state are not added.Todd Wormington, 3/5/2009

TJW14 This image is probably one of my least favorite for a couple of reasons: 1)It looks falic, 2)If you aren't involved with aviation you are not goingto recognize what you are looking at which gets back to my first point.

I think a far better image would be the wing tip we use on the new NBAA folders. Not only is this image more visually appealing I think it alsoconveys some better messages. Namely, that we're leading edge, and the use of the wing tip represents effeciency as well. I'd give it a trybecause I think you're going to like it a lot better.Todd Wormington, 3/5/2009

1. What would be your preferred control unit user interface?

A. Individual discrete switches

B. Hard buttons with soft labels

C. Full touchscreen with fixed graphics

D. Full touchscreen with custom graphics

2. With Honeywell’s Ovation Select CMS your options are …


Customizable and Intuitive User Interface


B. Full touchscreen with custom graphics

C. Both “A” and “B”

Select 100

Select 200

• Select PCU 100/200

– LED backlight

– 2.4” active area touchscreen

– Built-in relays to power at-seat read/table lights

– Customized GUI Single Board Computer processing

Ovation Select 200 PCU Customized GUI Examples



• PCU200

Menu Flow Examples

• Ovation Select Touchscreen

• PCU100


• iPhone / iPod Touch

• iPad

Menu Flow Examples

Fully HDCP-Compliant HD AVoD

1. HDCP stands for …

A. High Definition Copyright Protection

B. High-Bandwidth Digital Content Protection

C. High Definition Content Programming

D. High Definition Content Protection

2. AVoD stands for …

A. Audio Video over Digital busA. Audio Video over Digital bus

B. Audio Video only Delivered

C. Audio Video on Demand

D. None of the above

3. How important is HDCP-compliance to you?

A. Mandatory

B. Very Important

C. Neither important or unimportant

D. Not required


Protect Deliver

DRM

Produce

• Digital Rights Management(DRM)

– Defines uses andrestrictions to preventunauthorized use of content

• High-Bandwidth Digital ContentProtection (HDCP)

– Encrypts and protects content as itis transmitted as stream of digitaldata for display

• How does Ovation Select Encryption work?

– Exchanges encryption keys periodicallybetween compliant source (Blu-ray) andcompliant client (display)

Source: www.digital-cp.com

Ovation Select is fully HDCPOvation Select is fully HDCP--complaintcomplaint


Content& Delivery

HDHD--AVoDAVoD

• Hardware

– 4 MCU Single-LRU solution

– DO-160F aviation qualified server

– 1.5 TB Solid State Memory device

• Content & Delivery provided by DTI Soft

– Current TV shows and Hollywood feature films

Early Window content & Delivery Early Window content

Movies available 28-days after theatrical release

– Web-based content selection loaded locally

Internet push to local network

“Sneaker Net” via PC loaded to onboard AVoD server

Roadmapped growth to Gatelink push to onboard server

• Subscription Service provided by DTI Soft

– Multiple TBD service plans

Wireless Connectivity1. How important is onboard wireless LAN connectivity to you?

A. Mandatory

B. Very Important


D. Not required

2. How important is wireless telephony to you?

A. Mandatory

B. Very Important


D. Not requiredD. Not required

3. How important is wireless CMS remote control to you?

A. Mandatory

B. Very Important


D. Not required

4. How important is wireless Audio/Video media streaming to you?

A. Mandatory

B. Very Important


D. Not required

HPA

TN-1003-4xxHandsets

TN-1003-4xxHandsets

Flight Deck Classic Voice, SafetyServices, ACARS

ISDN-BRI(AMBE+2 voice x2)

EthernetLAN

Expand Network

Data Acceleration•Telephony

•Inmarsat Data

•Automatic Routing

CNDU

CNDU

Iridium

True-NorthDuo

Iridium FAX

CEPT-E1EthernetLAN

VoIP SIP

Inmarsat SBB

AMT-700

Wireless Data and Phone Connectivity

Ethernet Inmarsat SBB

(SBB Background 7 Streaming)

EthernetWAN

•Automatic Routing

•Selection of Voice

VoIP SIP

CG-710

MCS-7200

EthernetWAN

Ovation Select CMS

BlackBerry

8 Port WiredEthernetSwitch CR-710

WLAN

ATG-5000ACM

EthernetLAN

Ethernet LAN

Sat Data LinkWAN EnableDiscrete

(Optional)WAN ControlInput DiscreteSBB Conn/Disc

EthernetWAN

AHSI ServiceInhibit

Wi-Fi Laptops

iPad

iPhone

FS-4240Server

NWAP2

PassengeriPad

StudioContent Base

Operations

Wireless Audio/Video Media Connectivity

CIUCIU

Blu-ray

PCU PCU

GigaBit Ethernet100 Base T Ethernet

Server

BulkheadMonitor

BulkheadMonitors

Audio AmpAt-SeatMonitor

OST

• Interfaces with any 802.11 b/g/n WAP

• Native iPad, iPod & iPhone universal application

– Distributed from the App Store as “Honeywell Cabin Control”

• Designed to take advantage of each device’s native screen resolution

• Configurable to allow several configurations for each aircraft (zonal coverage)

Wireless CMS Remote Control Connectivity

Uses Operator’s Own DevicesUses Operator’s Own Devices

65

Orlando, Fl | October 30, 2012

Technology changes quickly…

60’s 70’s 80’s 90’s 00’s 10’s

67

…and keeping pace is tough.

% accessing the internet dailyfor Business Intelligence

68

1960’s 2010’s

Providing a great user experiencehasn’t changed.

– Access to your Aircraft

– Top “Must Haves”

That’s why selecting the best solution

takes more than…

70

– Top “Must Haves”

– Floor plan layout

– Equipment lists

– Wiring Diagrams

Understanding you iscritical.

• What is the long term plan for your aircraft?

• Who & how do you use the cabin controls?

71

• Who & how do you use the cabin controls?

• Describe how do you maintain your aircraft?

FlightCrew

First, let’s define some importantstakeholders.

VIP/Family

72

CrewFamily

MaintenanceTechnician

Other/Passengers

Principal

Let’s look at

the roles of two users.

73

Principal

Technician

Principal• What entertainment content do you desire?

• Who selects the content?

Defining use cases in terms of

how you operate.

74

Technician

• Who selects the content?

• Do you need the capability to display on an iPad?

• Will these iPads remain on board or carry-on?

• What is the long term plan for your aircraft?

• Are you willing to send your technician to training?

• What is your experience with the OEM manufacturer?

• How experienced is your team with Fiber Networks?

Principal

Then quantifying and prioritizingyour key needs…

Blu-Ray Wireless Video

eMail Only High Speed Internet

75

Maintenance

High Speed Internet

Fixed Button Multi-Level Menus

Call MRO/ OEM Self Diagnostic

0% 90%

Preferred Required

User’s Needs Technology

MRO

…allows the installer to

provide the best options…

ProposedSolution

User’s Needs Technology

Entertainment

Productivity

Asset Value

Maintenance

Usability

Role: Principal

Validating the use case to ensure yourexpectations are met.

Action System responseAction System response

Watch Blu-Ray 1) Select “Entertainment” icon2) Select “Blu-Ray” icon3) Select “Play”4) Adjust Volume5) Relax and Enjoy!

…and system trade-offs.

Passenger Entertainment Capability

Productivity Functions

Interface Usability

ProposedSolution Alternative

MaintenanceAsset Value / ROI

Maintenance Support Level

Interface Usability

Extended warranty/Exch Serv

OperationalInstall Cost

Down Time

Operating Cost

$$ $

$ $$

6w 4w

Choosing the right partner,makes the complex,

simple.

Come see us atExhibit #2000Come see us atExhibit #2000

81

Modern Office in the Sky:RADAR to a Roadmap

• Understanding and meeting the end user’s expectations.

Topics for today’s discussion include:

• Understanding and meeting the end user’s expectations.

• Challenges of product and workscope definition.

• Discussion as it applies to Cabin Management Systems.

82


• How is the aircraft primarily used?

– Business, private, or both. Part 91 or 135.

Understanding the end user’s expectations:

– Business, private, or both. Part 91 or 135.

• What is the average length of flight?

• Is user tech savvy or technology challenged?

• Any special interests or expectations?

• Movies, video conferencing, lighting, loud music

• Does user prefer single push button, sub-menu, or GUI control?

83


• End user = Pilot

– Can you reset or reboot in flight?

– Are functionalities backed up?

Understanding the end user’s expectations: Cont.

– Are functionalities backed up?

– Is there a limp home mode?

• End User = Technician

– Are controllers interchangeable?

– Can you interrogate the system?

– Is there a formal training course?

• End User = Jim Sparks

– Is there design approval interest?

84


• In delivering a system that,

Meeting the end user’s expectations:

– Meets it’s intended function.

– Is squawk free and on time at delivery.

– Proves to be robust and reliable over time.

– Is fully supported by repairs and product support.

• High chance of success

• Partnership between installation facility and DOM, DOA, etc.

85


• Defining Hardware

Challenges of product and workscope definition:

– 3 LCD bulkhead monitors, 4 pug-in monitors, 2 DVD players, 13PCUs, media storage, ipod, ipad, XM radio, gaming, HD, movingmaps, lighting, water systems, microwaves, galley and lavs, etc.

– Defined within the proposal

– Recommend customer visit and aircraft survey

– Usually requires at least one proposal revision

86


• Defining Software

Challenges of product and workscope definition:

– 3 zones of valance lighting with step dimming, 2 zones of audio

• Typically defined within the proposal

– Generic PCU vs. VIP PCU control

– Secondary VIP, Maintenance Panel, Entertainment Panel

• Very custom and NOT typically defined within the proposal

– Recommend sign off for software approval

– Significantly affects schedule

87


• What is driving this leadtime and downtime of 16 total weeks?

• Customer greatly affects schedule.

Gee, I wish that I would have known to ask:

• Customer greatly affects schedule.

– Call Marty

– Aircraft survey (2 Weeks)

– Initial Proposal

– Revised Proposal

– Signed Proposal (Hardware Defined) (2 Weeks)

– Software Defined (2 Weeks)

– Vendor 8-10 weeks

• (Hardware and Software MAY Overlap)

– Install, debug, and final ops chk, (1 Week) 88

Gary Harpster

with

Duncan Aviation

Aircraft ModificationsAircraft Modifications

Avionics Sales

[email protected]

Profile

• Avionics Installations Sales Rep. - Lincoln, NE (LNK). Aviation professional since 1977.

• Airframes: Challengers, Falcons, Hawkers, & Learjet's

• Direct: 402.475.2611 ext. 1374

• Started with Duncan Aviation in 1985 setting up the first Satellite shops ofwhich there are now 15 facilities. Moved on to technical support providingtrouble shooting on Avionics Systems. In 1990 moved into my current role ofAircraft Modifications and Avionics Sales. Prior to Duncan I flew full time for alocal company as a customer service representative and managed a locallocal company as a customer service representative and managed a localavionics shop.

Background training in Electronics Design Technology, I hold a CommercialPilots license with over 1,000 hours of flight time. My passion is I enjoyhelping others sort through a lot of the misinformation in our industry.

I am also the Vice Chairman of the Aircraft Electronics Association, andChairman of the AEA Trustee Committee.

Duncan Aviation

• Duncan has installed over 350 High SpeedInternet Systems in all makes and models ofaircraft. Including: the Legacy 600 / 650,Hawker 800XP / 850XP, and 900XP, theFalcon 2000, 2000EX, 2000EX EASy andFalcon 2000, 2000EX, 2000EX EASy and900B, 900EX, 900EX EASy, the Citation560XL / XLS, 680, 750, the Challenger 300,601-3A/R, 604, 605, Lear 45, and theGulfstream GIV, GV.

The Basics

• Let’s start out with the basics andwork our way up to perceptions.

First off, there are only twoFirst off, there are only twomeans of getting High Speed Datainto an aircraft in flight.

Top Mounted Tail Antenna

With larger aircraft you have the option of having a tail mounted antenna.Remember – the larger the antenna the bigger the bandwidth, which allowsyou to acquire more data.

Top Mounted Fuselage

If you are operating a smaller fuselage aircraft, your option would be an upper fuselagemounted antenna. No matter where you mount this antenna, it has to allow for line ofsight reception to satellites in a geosynchronous orbit of the earth, approximately22,250 statue miles in altitude.

Bottom Mounted

Option number two would be antennas mounted on the belly of theaircraft that work with ground stations set up across the 48 contiguousstates. With a ground to aircraft link you’re working with a shorterdistance so the user can experience connectivity speeds similar to anormal office environment today.

Challenges

• The FAA requires a very in depthanalysis (STC) of any largeformat antennas – for this reasoneven though there are somegreat new antennas out there, itgreat new antennas out there, itbecomes very expensive andquite a lengthy process togenerate a new STC.

Now What ?

• Now that you have the high speed data signal intoyour aircraft – now what? Most people want the abilityto surf the internet wirelessly, no cords, and no wires -just like we use our devices the majority of the timenow.

• In order use Wi-Fi in an aircraft though, the FAA• In order use Wi-Fi in an aircraft though, the FAArequires an STC be performed to prove that thisfrequency doesn’t interfere with any of the existing onboard equipment functionality, and that existingcomponents continue to work as intended. So nomatter which facility you would like to work withtoward this goal, make sure they can get access to anSTC for your make and model aircraft.

Challenges

• Challenges: Microwavecomponents operate on afrequency close enough to theWi-Fi signal that you mayWi-Fi signal that you mayexperience interference and dropouts if you are near a microwavewhen connected to the internet.

History

• To date there has never been anyknown issues with the Wi-Fi signalcausing problems with existing aircraftequipment – but there have beendocumented issues with smokedocumented issues with smokedetectors, defibrillators and evencockpit primary flight instrumentswhen devices capable of cellulartransmissions have been used toacquire the Wi-Fi signal.

Faster Speeds• Although we would all like our internet connection with

speeds fast enough to give us our answers before weeven requested them – that’s not really reality. Butthat’s not to say we don’t have certain perceptionswhen it comes to response times. Most of us becomea little bit impatient, if we have to watch some littlehour glass turning over again and again or somesymbol spinning into eternity. But just like fast cars,symbol spinning into eternity. But just like fast cars,there’s a price to pay for speed, especially whenyou’re talking about a system capable ofcompensating for traveling at 500+ miles per hour,when you’re thirty plus thousand feet above the earth.

Perspective

• According to a June 2010 government reportthere were 240M residents in the UnitedStates using the internet, that’s 77.3 percentof the U.S population. But keep in mind theof the U.S population. But keep in mind thetechnology we’re using to get internet intothese aircraft, is being used by less than.001 percent of that number.

Infrastructure• It also worthy of note, that even though you are

getting your signal from outer space or a land basedtransmitter, once your request gets to the groundfacilities, it’s going to go through the same pipeline asall other internet requests. So even though you areflying over Chicago at thirty-five thousand feet, if it’sbetween 12 PM and 2 PM you may experience a slowdown in your connectivity speeds. This is due to thedown in your connectivity speeds. This is due to thefact that most major metropolitan areas have a lot ofpeople that enjoy surfing the internet right about lunchtime, catching up with family, friends and checkingsports scores. So keep in mind when you see thingsslowing down – it might be about that time.

•

Data Compression

• Most manufacturers use the router portion oftheir hardware to provide data compression.Keep in mind that most video is alreadycompressed, so primarily you’re talkingcompressed, so primarily you’re talkingabout text data. Your best bet is still gettingthe fastest speed your aircraft can handle.

Go-Go High Speed Data Solution• For a Domestic Solution - Aircell’s High Speed Data System

or Go-Go offers DSL-like connection speeds.

• Up to 3.1 peak mbps from ground-to-air and 1.8 mbps fromair-to-ground.

• Ground stations provide coast-to-coast coverage.

• Integrates with (or without) Aircell Axxess Iridium phone• Integrates with (or without) Aircell Axxess Iridium phonesystem.

• Works with laptops, smartphones, PDAs and, in the future,BlackBerrys® as well as other mobile wireless devices.

• Includes 802.11 b/g wireless service.

• Future expansion into Canada/Mexico

Where can I save somemoney?

• No matter what system youchoose to have put in there is agood chance your interior is goingto have to come out. If you canto have to come out. If you canmake this upgrade coincide witha maintenance event or interiorrefurbishment you’ll realize asavings from that aspect.

Last but not Least

• If you are considering a Satcomas well as High Speed InternetAircell/Go-Go offers an incentiveto buy them both at the sameto buy them both at the sametime.

» Thank You

107

The User Xperience

• Cockpit – Pilot

• Dispatch

• Schedulers

Creating a customized aviator interface

• Cabin – VIP

• Maintenance

• Corporation / Security

108

The Satcom Direct Xperience

User Xperience: Mobile App Suite

Factors Influence Usage

• Unwanted background data like Apple/Microsoft updates etc,

• Type of business

• International / domestic travel

• Average domestic trip time

How much am I going to use?

• Average passenger load

• Type of equipment: laptops, iPad, iPhone

• Age of aircraft

• Corporate restrictions

• Security

• Private use

111

• Low-Level filtering will include program updates.

• Example: Windows updates, iTunes updates, other programs that

run unknowingly in the background

• Mid-Level filtering will include the previous plus streaming audio and

video sites.

User Xperience: SkyShield

video sites.

• Example: YouTube, NetFlix, etc.

• High-level filtering will include the previous two levels and social media

sites.

• Example: Facebook, Twitter, MySpace, etc.

• Custom Filtering (created upon customer request)

• Designed to work with any Broadband Satellite Link

– Yonder (BBML)

– Inmarsat SwiftBroadband

• VoIP handsets integrate with Global One Number

User Xperience: AeroV VoIP

• VoIP handsets integrate with Global One Number

• Supports various handset manufacturers

– Cisco, LinkSys, etc

• Smartphone use with AeroV app

• Facilitates easy and effective voice communication during flight

• Works with Yonder®, Inmarsat and Iridium satellite networks

• Supplied pre-configured list for most satcom manufacturers

User Xperience: AeroV MobileExclusive for Aero customers: iOS, Android softphone

• Intuitive interface to give users the capability to utilize phonecontacts, swap, merge, split and transfer calls

User Xperience: MATA TroubleshootingMobile Access Troubleshooting Application (MATA) assists customerswhen troubleshooting the connectivity and configuration of satellitecommunications systems aboard their aircraft.

• Ping and Traceroute

• Quickly determines if devices are successfully connecting to theInternet

• Results displayed to the user and can be sent via e-mail or SMS tothe Satcom Direct support team

User Xperience: PlaneSimplePlane Simple® Mobile is a free account management app that allowsaccess of detailed records for all of the active services available aboardtheir aircraft; service also available via web.

• Plane Setup Reports including GON® information

• Call the aircraft GON directly from the app

• Aero Logon & Logoff activity including Clear Cause reporting

• Aero H, H+, I, mini-M, Swift64, SwiftBroadband, Iridium, and• Aero H, H+, I, mini-M, Swift64, SwiftBroadband, Iridium, andYonder®

• Request DIRECTV from app

• Last Flight Flown

• Developed for iPad

• Map overlays

• Network overlays

• Planned and actual flight routes

User Xperience: Flight Tracker Mobile

• Aircraft satcom status for dispatchers, maintenance personnel

• View flight plan from 18+ trip planning partners

• Pre-departure & oceanic clearances

• Digital ATIS

• Monitor cabin communication status and usage

User Xperience: FlightDeck360View flight critical data in real time

• Monitor cabin communication status and usage

• Request technical support from Satcom Direct while in-flight

• View coverage areas for Inmarsat, Yonder®, OneView, SITA, VHF

User Xperience: Unity Kit

• Unity kit is a universal cable kit for your Apple iPhone, iPod iTouchand iPad devices

• Connects to maintenance port of satcom systems

• Supports most major satcom vendor equipment

What is it?

• Troubleshoot equipment directly on the aircraft without a laptop

• Allows SD support remote access to your satcom for break/fix

• Interfaces with the GetSatcom mobile app

User Xperience: GetSatcom

• Interface with satcom equipment via iPhone, iPad, iTouch

• Share serial console with remote web users of WiFi or 3G

• Upload log files to cloud based server

• Send log file data to Satcom Direct’s 24/7 tech support team

The mobile app interface to the Unity Kit

• Send log file data to Satcom Direct’s 24/7 tech support team

The Satcom Direct User Xperience

• Comprehensive personal user interface Xperience:

• Pilot, crew, VIP, technician, schedule/dispatch, family on ground

• Comprehensive user for services/support Xperience:

• Cockpit, cabin; satellite, ground, datalink, hardware, software

• Comprehensive user within all aviation sectors Xperience:

• Business aviation, military, private, flight departments

121

The Satcom Direct Xperience

Wayne HundsdorferVP Sales and Marketing, Satcom Direct

Satellite Beach, FL | +1 321.693.4669

124

Cabin CommunicationsIT or A&P?

125

126

Return to Service

• § 65.85 Airframe rating; additionalprivileges.

• (a) Except as provided in paragraph (b) of thissection, a certificated mechanic with an airframe

127

section, a certificated mechanic with an airframerating may approve and return to service anairframe, or any related part or appliance, afterhe has performed, supervised, or inspected itsmaintenance or alteration (excluding majorrepairs and major alterations).

128

Computer network technicians, also known as computernetwork engineers or network specialists, must know currentstandards and terminology used for local area networks (LANs) andlarger wide area networks (WANs). They often help plan theiremployers' computer networks and then implement the plannednetworks. Most commonly, network technicians administer existingcomputer networks and troubleshoot problems as they arise.Planning a computer network entails analyzing costs and needs of acompany and then selecting the appropriate media (e.g., twisted-pair copper wire, coaxial cable, fiber-optic cable, wireless) for agiven situation. Computer network technicians may also

129

given situation. Computer network technicians may alsorecommend appropriate network addressing systems, appropriatelayouts for various network configurations, and appropriateconnection devices.Implementing a computer network entails designing and followingadministrative plans to meet specific needs such as accountmanagement and security. Much of the work involved inimplementing a network consists of installing, configuring, andresolving conflicts among different hardware used in the network,such as network adapters.

Electrical Wiring Interface SystemEWIS

• EWIS is now part of a Part 25 aircraft design and construction

• New technology equipment functionality is based on propersystem integration

• This is a factor to consider during any retrofit project

130

131

Ethernet Cable

• Installation and handling are critical toproper data transmission

– Maximum Bend radius about that of aHalf-Dollar

– Low to moderate pressure on cableretainers

132

retainers

– Maintain wire twists as close aspossible to the point of termination

– Cable routing should be per EWISstandards- Free of EMI sources

– A good installation should have cablesloose but not sagging

– Use proper tools and connectors

Electrical Characteristics (each pair)Impedance: 100 Ohms nominal

134

Impedance: 100 Ohms nominalCapacitance: 15.0 pF/ft maximum

IMPEDANCE

– Result of• Circuit Resistance

135

• Circuit Resistance

• Circuit Inductance

– Current through a conductor produces electric andmagnetic fields

• Circuit Capacitance

– Capacitor is two (or more) conductors separated by aninsulator

This is not a crimper!

137

138

139

140

141

142

Lessons learned

• When the cabin or baggage doors are open WiFi can be pirated.

• Interior bulkhead doors can block WiFi signals.

• Bluetooth will interfere with WiFi.

• Termination of navigation equipment will prevent satellite locating.

• IPads tend to draw more WiFi than PC.

• Microwave ovens can cause WiFi disconnects.

143

• Microwave ovens can cause WiFi disconnects.

• Flight crew surfing the web in flight is not always a good thing.

• Malfunctions are a result of:

– Set up error– Passenger induced– Equipment and wiring issues

• Personal Electronic Devices (PED) can request updates withminimum awareness of the owner.

• Life in our world was easier before the age of connectivity!

In Summary

• Determine the data users expectations– Data transfer rates– Desired service area– Planned use

• Educate (How To and Cost of Ignorance)

144

• Educate (How To and Cost of Ignorance)– Passengers– Crew– Technicians

• Budget– Equipment installation– Cost of use

145

Brad TownsendBrad Townsend

Aviation “IT” Industry Platform Error

• Letting the Marketing Depts. Overpromise “Office in the Sky”

• Engineering ignorance of early cost models

• OEM’s out of sync with IT industry growth curve

• Cabin IT LRUs (COTS) obsolescence issues

• Long cycle confusion surrounding certification issues

• Initial Avionics OEM refusal to adopt Cabin IT technology

• Service Providers had long lead time to embrace full technology circlesupport ownership

• All of these collectively led to initial poor industry executive experience

• FAA now looking into certificate holder Aircraft Network Security Program,firewalls not good enough

147

What I wish I Knew Before…

• I found out that multiple wireless SSID’s were transmitting in aircraft

• Cabin doors to cockpit attenuate any small remaining WIFI signal to cockpit

• That dummy GES load is required to be in ORT tables for I4’s to workcorrectly

• Aircraft went to China where Chinese government have access to GES data

148

• Aircraft went to China where Chinese government have access to GES dataservers.

• MCDU’s have more control over satellites and pilots using CPDLC canconstrain automatic operation; killing data feed to cabin

• One single AC GFI outlet LRU can disable complete LAN/WAN system

• OEM created one set of wiring diagrams for all SN completed aircraft and noschematic or block diagram…I’d like to see them troubleshoot that mess

• I’m glad in my home Microsoft learning lab (computer) has caused mecountless nights of sleep. It prepared me for aviation computing andnetworking

• I knew from first “Low Speed Data” system experience to spend time withExecs in aircraft and helping them “see” the simple things like GUI and MMIand where that damn WIFI switch was on the side of their laptops.

• I wish I would have been more assertive during outfitting and asked for aninvitation to watch them configure devices

• There is a lot of redundancy available in IT equipment because it is cheap

149

• There is a lot of redundancy available in IT equipment because it is cheap

• I wish I would have known during the specification period that the companywas switching enterprise platforms

• It would have been nice to learn about the iPrint feature at least 30 daysearlier than I did

• Flying Atlantic High LAT tracks puts you into I4 notch in confluence andcabin loss of data

• Had I known that all of this IT stuff was going to be in my back yard I’d havefounded Project Bootstrap at least ten years earlier.

On the Road to Success

• OEM’s working with Avionics suppliers providing platform standards

• Four trunk satellite/Geo infrastructure's providing better bandwidth

• OEM’s bringing in IT pros standardizing system design

• FAA working with NBAA Maintenance Committee on rule/ACinterpretations with common goal to prevent confusion

150

• Service Providers embracing all ground IT support methodologies,extending more service options including better cost and securitymodels

• Executive experience tempered but still underwhelmed

• Data Services Demand Increasing to the place of DR

• New Ku Satellites capable of 50 M online in 2014

Documents

Modern Office in the Sky: From Radar to Roadmap