moderated by Anja Deelen Pamela Conway and Libby Powers,

PRIVATE AND CONFIDENTIAL – EDCAST 2019 ALL RIGHTS RESERVED

Leadership in the New Normal:what is needed and how to prepare

1

Pamela Conway and Libby Powers, moderated by Anja Deelen July 22, 2020


EdCast Marketplace

B2B e-commerce platform, offering enterprises and training organisations a

one-stop marketplace for all online / offline learning program material & courses

No licence or subscription fee; delivery on demand.

edcastmarketplace.com


Housekeeping

● Question? Please use the chat functionality and we will get to as many as we can at the end of the session.

● The webinar is being recorded, we will send you the slides and the recording once the webinar is finished.

● Duration of the Webinar is 30-45 minutes, depending on the number of questions we receive.

● Stay tuned until the end to hear about the free content offer.

Meet the Speakers

Pamela Conway

CLO & VP of Operations at Intellezy

Libby Powers

Channel Partnerships at BizLibrary

Anja Deelen

Head of EdCast Marketplace Growth


Agenda

● The unique challenges faced by leaders in the present times

● Leadership skills needed to embrace the uncertainties of this global crisis

● Effective strategies required to lead change and manage people in the new normal

● How L&D can support leaders in enabling businesses to transform and succeed


Meet the Speaker

Pamela Conway

CLO & VP of Operations


Current Changes in Leadership

1. Push for greater digital transformation• Teams, Zoom, Slack, SharePoint

• Cloud Services

• AI, VR, AR



2. Increased need for transparency, trust, and empathy

High-trust companies experience 74% less stress, higher productivity, more energy, fewer sick days and more engagement within employees.



3. Lead from the front• More scheduled and ad hoc meetings

• Clear, transparent, consistent communications

• Don’t compare data/performance against “normal”

• Emphasize lessons learned over mistakes


Future Changes in Leadership

Complete digital transformation

• Supported by full to partial virtual workforce• Leaders model healthy work habits

More governance to: • Empower decision making power• Grow new models for collaboration• Remove traditional hierarchies

Shift mindset for front-line

managers

• More flexibility • Focus on outcomes, not facetime• New metrics and KPIs

Crisis protocol

Review and improve crisis protocols for the future (next pandemic, climate change…)


Actions L&D can take

Increase training options for soft skills

Increase training options for hard skills

Collaboration between L&D, IT, HR, and Executive team

Leaders must create culture of learning

Continuing education no longer a “job perk”

Set priorities for essential learning

Specific to roles

Short in length

Available where work is happening

Managing remote workers

Crisis management

Agile leadership


Meet the Speaker

Libby Powers

Channel Partnerships

5. Collaboration tools- Use discussion forums offered by your LMS, encourage

discussion

6. Skills employees to work remotely - Provide training to keep employees successful

7. Build managers’ capabilities to manage remote team - Make sure leader are skilled

8. Where do employees need to live?

9. Build courses to ensure knowledge transfer- Document and train on company knowledge, processes and

procedures


● Leading through ambiguity

● Ability to pivot products or service to new conditions

● Perceiving possible roadblocks

● Furlough/layoff/pay cuts

● Controlling cost

● Growing revenue

Challenges to Current Leadership


Strategies for the New Normal

Decisive Thinking

What initiatives to put “on hold”

Diverge from Current Roadmap

Recognize unforeseen impacts

Understand the impact of canceling training


How L&D Can Enable Business Transformation

Learning & Development to enable:

● Building a resilient, virtual learning ecosystem quickly.

● Creating a training program specifically if the company

is in crisis mode depending on the level of impact.

● Introduce digital applications to enable agile and

remote learning as the workforce moves to a remote

environment.


How L&D Can Enable Business Transformation

Learning & Development to enable:

● Create a mentoring/coaching program.

● Educating leaders how key principles of change

management can be applied to different situations.

● Creating a crisis communication strategy for leaders to

use in different situations depending on their audience.

● Create motivating and engaging experiences for

remote employees.

5. Collaboration tools- Use discussion forums offered by your LMS, encourage

discussion

6. Skills employees to work remotely - Provide training to keep employees successful

7. Build managers’ capabilities to manage remote team - Make sure leader are skilled

8. Where do employees need to live?

9. Build courses to ensure knowledge transfer- Document and train on company knowledge, processes and

procedures


Special offer

Within 24 hours you receive the recording version of the webinar, the slide deck and a free content offer from our partners!

PRIVATE AND CONFIDENTIAL – EDCAST 2019 ALL RIGHTS RESERVED 18

Q&Awww.edcastmarketplace.com

CONTACT US

[email protected]

http://www.edcastmarketplace.com

Documents

moderated by Anja Deelen Pamela Conway and Libby Powers,