Model Curriculum Broadband Technician

SECTOR: SUB-SECTOR:

OCCUPATION: REF ID:

NSQF LEVEL:

TELECOM PASSIVE INFRASTRUCTURE CUSTOMER SERVICES TEL/Q0102 4

TABLE OF CONTENTS

01

04

1. Curriculum

2. Trainer Prerequisites

3. Annexure: Assessment Criteria 05

Broadband Technician CURRICULUM / SYLLABUS

This program is aimed at training candidates for the job of a “Broadband Technician”, in the “Telecom” Sector/Industry and aims at building the following key competencies amongst the learner

Program Name Broadband Technician

Qualification Pack Name & Reference ID. ID

TEL/Q0102, Version Number 1.0

Version No. 1.0 Version Update Date 28–12 – 2015

Pre-requisites to Training Ability to troubleshoot and solve problems, colour vision, manual dexterity, strong customer service skills and bookkeeping skills, familiarity with workforce management software, ping tools.

Training Outcomes After completing this programme, participants will be able to:

• Aggregate awareness of mining and equipment installation and configuring CPE: arrange and check access to site, tools, and cables accordingto guidelines

• Comprehend and initiate the importance of reporting and recording:ensure all reports, CPE configurations, settings, and faults are documented forfuture reference.

• Establish connection amongst service provider gateway, CPE and userdevice: ensure connectivity, settings and tests are properly executed.

• Identify , locate and execute CPE faults, cable and connector faults:understand different types of cables, correct pairs, software required forinstallation and various tests for troubleshooting

Broadband Technician 1

This course encompasses 4 out of 4 National Occupational Standards (NOS) of “Broadband Technician” Qualification Pack issued by “TSSC: Telecom Sector Skills Council”.

Sr. No. Module Key Learning Outcomes Equipment Required

1 Communication Systems

Theory Duration (hh:mm) 10:00

Practical Duration (hh:mm) 10:00

Corresponding NOS CodeTEL/N0111

• Educating various kinds of communication system• Imparting the working principal of fiber and its

utilization

Server Cat 5 cables, Copper cables, Routers(Wireless Fidelity), Modem, Switch and Hub RF antenna internet discs and suitable cables

2 Installation and hardware equipment

Theory Duration (hh:mm) 40:00

Practical Duration (hh:mm) 55:00

Corresponding NOS CodeTEL/N0111 TEL/N0113

• Imparting basic knowledge of equipment used inCommunication, cable connectors and theirfunctions

• Training on Multi meter/crimping Tools/ CableFaults Locators/ Earth Tester, and their workings

• Explaining the basics wiring diagram• Calculating equipment load vis-a-vis UPS rating• Understanding various type of cable and their uses

like OFC/UTP/STP/ Twisted Pair

Server, different kinds of cables, connectors, Modems, Routers, Switches, Hubs, Bridges, Interfaces and crimping tools

3 Connectivity

Theory Duration (hh:mm) 30:00

Practical Duration (hh:mm) 55:00

Corresponding NOS CodeTEL/N0011, TEL/N0112

• Comprehending the process of lying cables• Explaining the basics of Modem, Router, and

Switch and their functions• Creating CPE network, service provider gateway• Establishing connectivity between CPE and end

user device• Making the student understand of various IP

configuration and basic commands used inbroadband

• Documenting the steps for installation

Desktop, connecting devices , crimping tools and connectors, laptop or other specific portable device to connect CPE and carryout Faults diagnostics & repairs offline and online UPS

4 Power Supply

Theory Duration (hh:mm) 20:00

• Learning the steps of UPS installation, ACmaintenance

• Imparting knowledge of voltage, current checks,carry out earthling checks, etc.

• Routing of power supply

Broadband Technician 2

Sr. No. Module Key Learning Outcomes Equipment

Required

Practical Duration (hh:mm) 30:00

Corresponding NOS CodeTEL/N0114

5 Networking Topology

Theory Duration (hh:mm) 10:00

Practical Duration (hh:mm) 10:00

Corresponding NOS CodeTEL/N0111, TEL/N0112 TEL/N0113, TEL/N0114

• Acquiring basic topologies used in broadbandconnection, cabling types, connectors, TCP/IP, IPaddress, Subnet Mask, Ethernet Address, MACAddress, V4-V6, CPE, EMI/EMC, crimping, UPS

6 Trouble Shooting

Theory Duration (hh:mm) 10:00

Practical Duration (hh:mm) 20:00

Corresponding NOS CodeTEL/N0113

• Identifying, troubleshooting and rectifying cableand connector fault, CPE fault

• Documenting the steps and changes made

Multi meter tester, various kinds of repeaters, Interfaces and Model Desktop

Total Duration

Theory Duration 120:00

Practical Duration 180:00

Unique Equipment Required: NA

Grand Total Course Duration: 300Hours, 0 Minutes

(This syllabus/ curriculum has been approved by TSSC: Telecom Sector Skill Council

Broadband Technician 3

Trainer Prerequisites for Job role: “Broadband Technician” mapped to Qualification Pack: “TEL/Q0102, Version No. 1.0”

Sr. No. Area Details 1 Description To deliver accredited training service, mapping to the curriculum detailed above, in

accordance with the Qualification Pack “TEL/Q0102, Version No. 1.0” 2 Personal

Attributes The individual should have good communication skills with a clear diction; regional language proficiency; strong customer service focus; pleasant personality; should be self-motivated; should be able to apply practical judgment to successfully perform the assigned responsibilities and a team player with ability to work under pressure.

3 Minimum Educational Qualifications

Preferably equivalent to Diploma

4a Domain Certification

Certified for Job Role: “Broadband Technician” mapped to QP: “TEL/Q0102, Version No. 1.0” Minimum accepted score as per respective TSSC guidelines.

4b Platform Certification

Recommended that the Trainer is certified for the Job Role: “Trainer”, mapped to the Qualification Pack: “TEL/Q0102, Version No. 1.0”. Minimum accepted score as per respective TSSC guidelines.

5 Experience • The trainer should be certified by TSSC as ‘Train the Trainer’ and Assessorand• Worked as Broadband Technician for a minimum of 2-3 years

Broadband Technician 4

Annexure: Assessment Criteria

Assessment Criteria for Broadband Technician Job Role Broadband Technician Qualification Pack TEL/Q0102, Version No. 1.0 Sector Skill Council Telecom

Sr. No. Guidelines for Assessment

1 Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. TSSC will also lay down proportion of marks for Theory and Skills Practical for each PC.

2 The assessment for the theory part will be based on knowledge bank of questions created by the TSSC. 3 Individual assessment agencies will create unique question papers for theory part for each candidate at

each examination/training center (as per assessment criteria below) 4 To pass the Qualification Pack, every trainee should score a minimum of 40% in every NOS and 70% pass

percentage overall. 5 In case of successfully passing only certain number of NOS's, the trainee is eligible to take subsequent

assessment on the balance NOS's to pass the Qualification Pack.

Broadband Technician 5

Sr. No. NOS No. NOS Name Total Marks

Marks Allocation:

Skills

Marks Allocation: Knowledge

Marks Allocation: Behaviour

1 TEL/Q0111 Cable/system wiring and equipment installation at customer premises

100 45 55

2 TEL/Q0112 Configuration of equipment and establishing Broadband connectivity

100 60 40

3 TEL/Q0113 Trouble-shoot to localize and rectify faults

100 65 35

4 TEL/Q0114 UPS installation & Domestic Power Supply checks

100 50 50

Total: 400 220 180 Percentage Weightage: 55% 45% Minimum Pass% to qualify: 70% 70% 70%

Broadband Technician 6

Sktll India i!ll,r.r '!Rll • f'r.l 'IRll

GOVERNMENT OF INDIA

MINISTRY OF SKILL DEVELOPMENT

& ENTREPRENEURSHIP

Telecom Sector Skill CouncilTelecom Sector Skill Council, 2nd Floor, Plot No 105, Sector - 44,

Gurgaon - 122003