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Mod 6: Exchange Online Admin. Version 2.0 for Office 365 Wave 15. Chris Oakman | Managing Partner Infrastructure Team | Eastridge Technology Stephen Hall | CEO & SMB Technologist | District Computers. Jump Start Schedule – Target Agenda. Module 6: Exchange Online. - PowerPoint PPT Presentation
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Mod 6: Exchange Online AdminChris Oakman | Managing Partner Infrastructure Team | Eastridge TechnologyStephen Hall | CEO & SMB Technologist | District Computers
Version 2.0 for Office 365 Wave 15
Day 1Administering Office 365
Day 2Administering Office 365
Office 365 Overview & Infrastructure Administering Lync Online
Office 365 User Management Administering SharePoint Online
Office 365 DirSync, Single Sign-On & ADFS Exchange Online Basic Management
MEAL BREAKExchange Online Deployment & MigrationExchange Security & Protection
Exchange Online Archiving & Compliance
Jump Start Schedule – Target Agenda
Module 6: Exchange Online
• Service Overview & New Features• Visibility and Control• Mailboxes, Contacts, Resources & Groups &
Management• Mobile Device Management (Exchange ActiveSync)• Troubleshooting connectivity
For Midsize Businesses and Enterprises
What is Exchange Online? • The world’s leading email server, hosted by
Microsoft• Supported & maintained by the Exchange
engineering team• Years of investment in enterprise email
Trusted, Familiar, and Robust
Nov. 2009
Being ahead of the curve
The cloud on your terms
Antispam protection
Mission-critical, high availability
Voicemail in your inbox
Email ona phone
Email ona browser
May 1997
Nov. 1997
Dec. 2001
Mar. 2004
Dec. 2006
Nov. 2008
Massive, low-cost mailboxes
Exchange —Work Smarter, Anywhere.
Exchange enables you to tailor your solution based on your unique needs and ensures your communications are always available while you remain in control; on your own terms—online, on-premises, or a hybrid of the two.
Exchange helps your users be more productive by helping them manage increasing volumes of communications across multiple devices and work together more effectively as teams.
Exchange keeps your organization safe by enabling you to protect business communications and sensitive information and to meet internal and regulatory compliance requirements.
Do more, on any device
Keep the organization safe
Remain in control, online, and on-premises
Exchange Online – What’s Included• Business email, calendar, and contacts
On your PC, phone, and web browser. On Microsoft globally redundant servers. Protected by anti-malware and anti-spam filters Supported by 24/7, IT-level phone support
• Large mailboxes 25 GB of mailbox storage The ability to send messages up to 25 MB in size.
• Outlook Support & Outlook Web App Support for connecting to Outlook An updated Outlook Web App
Secure and Reliable• Maintain the latest defenses
Stay safe from malware & spam with a service that handles hundreds of millions of messages daily & is updated to address new threats quickly
• Data Loss Prevention (DLP) Prevent users from mistakenly sending sensitive information to
unauthorized people, while informing them of internal compliance policies.
• Safeguarding your data Hosting is done in geographically distributed data centers, with
continuous data backup, premier disaster recovery capabilities & a security experts
• Reliability, availability, and performance Guaranteed by a 99.9% uptime, financially-backed SLA
Stay in control• Manage your organization efficiently
Exchange Administration Center - an easy-to-use, web-based interface.
• In-Place eDiscovery across Exchange, SharePoint, and Lync data from a single interface
through the eDiscovery Center.*• Mobile device policies
Create approved mobile device lists, enforce PIN lock, and remove confidential company data from lost phones.
• IT-level phone support Available to you 24 hours a day, 7 days a week.
Easy to Use and Maintain• Automatic patching
eliminate the time and effort of maintaining and servicing your email system.
• Keep all important data in one place Give users an In-Place Archive with a native, well-integrated user
experience.• Consistent and secure anywhere access
to information on all major browsers and touch-enabled devices• Seamless integration with Outlook
Your users can enjoy a rich, familiar email experience with offline access.
Enterprise-Class Calendaring• Calendar sharing
and publishing• Granular calendar
permissions• Resource mailboxes
(conference rooms)• Out of Office
Hosted Voice Mail
• Integrates with your on-premises phone system
• Removes the need to manage voice mail infrastructure
• Gives users a single inbox for email and voice mail
• Provides the latest features of Exchange Unified Messaging
Exchange Online Plans Comparison
*25 GB of storage apportioned across the user’s primary mailbox and personal archive**25 GB of storage in user’s primary mailbox, plus unlimited storage in user’s personal archive. ***Direct access to Kiosk user mailboxes via Exchange Web Services not permitted. However, LoB applications can use Exchange Web Services impersonation to access Kiosk user mailboxes
Feature Exchange Online Kiosk
Exchange Online Plan 1(Inc. w/ Office 365 Midsize,
E1, Small Business Premium)Exchange Online Plan 2(Inc. w/ Office 365 E3, E4)
Mailbox size 1 gigabyte (GB) **** 25 gigabytes (GB)* Unlimited**Outlook Web App (regular and light versions) Yes Yes YesPOP Yes Yes YesIMAP No Yes YesOutlook Anywhere (MAPI) No Yes YesMicrosoft Exchange ActiveSync Yes**** Yes YesExchange Web Services No*** Yes YesInbox rules No Yes YesDelegate access No Yes YesInstant messaging in OWA No Yes (requires Lync Online or
Microsoft Lync Server)Yes (requires Lync Online or Microsoft Lync Server)
SMS notifications No Yes YesCustom retention policies Yes Yes YesMulti-mailbox search Yes Yes YesPersonal archive No Yes YesVoicemail No No YesLegal hold No No Yes
System Requirements – Web BrowsersWeb Browsers Requirements
Internet Explorer 10 Windows 8 Windows 7
Windows Internet Explorer 9 Windows 7 Windows Vista with SP2
Windows Internet Explorer 8 Windows 7 Windows Vista with SP2 Windows XP with SP3 (32-bit) Windows XP with SP2 (64-bit)
Mozilla Firefox The latest version of Firefox (Firefox system requirements)
Google Chrome The latest version of Chrome (Chrome system requirements)
Safari The latest version of Safari Mac OS X (any version)
System Requirements – Office ClientsOffice Client One of the Following
Office 365 ProPlus Windows 8 Windows 7(See system requirements for Office 2013 and Office 365 ProPlus)
Office 2010 Service Pack 1
Windows 8 Windows 7 Windows Vista with SP2 Windows XP with SP3 (32-bit) Windows XP with SP2 (64-bit)
Office 2007 with Service Pack 3
Windows 8 Windows 7 Windows Vista with SP2 Windows XP with SP3 (32-bit) Windows XP with SP2 (64-bit)
Office for Mac 2011 with Service Pack 3
Mac OS X 10.6 or later
Module 6: Exchange Online
• Service Overview & New Features• Visibility and Control• Mailboxes, Contacts, Resources & Groups &
Management• Mobile Device Management (Exchange ActiveSync)• Troubleshooting connectivity
For Midsize Businesses and Enterprises
Management Tools• Office 365 admin center • Exchange admin center
(EAC)• Remote PowerShell• User Self-service
through Outlook Web App (OWA)
Role-Based Access Control Windows PowerShell
1001101
Office 365 Admin Center• Manage the most simple mailbox features
Modify user login name Office 365 cloud identity user name = the default user email address (by
default) Create a mailbox-enabled user
Assigning an Exchange Online license triggers mailbox creation Delete a mailbox-enabled user Remove Exchange Online license
• Domain management Add, verify or delete email domains
Exchange Admin Center (EAC)• Web management
console Replaced Exchange Control Panel
(ECP) Advanced management of
mailboxes and items related to email, mailboxes and messaging
• Access via Office 365 Admin Center Go to Admin > Exchange
• RBAC-aware user interface
Manage mailboxes, groups and objectsSearch for
propertiesConduct an advanced search
Manage roles and permissions
Create policies
Track message delivery
Remote PowerShell Enables scripting and
automation of routine tasks
Provides administration of advanced scenarios
Offers enhanced performance and scalability with Windows PowerShell 3.0, compatible with 2.0 client
Granular control over policies and settings
User Self-Service (Outlooks Web App)
Edit contact detailsManage groups
Manage voice mail and phone settings • Reduce Help desk calls and
costs by delegating tasks to users
• Allow users to modify contact details
• Enable users to manage distribution groups
• Empower users to track message delivery
• Help users manage their devices
22
Exchange Admin Center (EAC)
Recipient Management in EAC• Regular
Mailboxes Mailbox usage Last logon time Contact Information Email addresses Mailbox features MailTips Mailbox Delegation
• Resource Mailboxes Room or equipment Booking delegates
• Group Mailboxes Name Alias Email addresses Ownership Membership Delivery
Management Message Approval MailTips Group Delegation
• Contacts Mail contact Mail user
• Shared Mailboxes Mailbox delegation Mailbox usage Contact Information Email addresses Mailbox features MailTips
Permissions Management in EAC• Admin Roles
Addition, deletion & modification of role groups• User Roles
Addition, deletion & modification of user role assignment policies
• Outlook Web App policies Addition, deletion & modification of OWA mailbox policies
Enable or disable OWA features: Instant messaging Text messaging
User Experience Themes Premium Content Email signature
Unified messaging Exchange ActiveSync
Contacts Mobile device contact sync
LinkedIn contact sync
All address lists Information Management Journaling & Notes Inbox Rules Recover deleted items
Other Management in EAC• Compliance Management
In-place eDiscovery & hold Auditing Retention policies & tags Journaling rules
• Org Sharing & Apps Organization Sharing Individual Sharing Apps for Outlook or Outlook Web
App
• Exchange Online Protection
• Mail flow Mail rules Delivery reports Accepted domains (view only)
• Mobile Device access & policies
• Public folders• Unified messaging*
Role-Based Access Control Role groups define high-level
job functions
End-user role assignment policies for self-service
Assign task-, action-, or feature-based permissions
Delegate multiple roles
Limit the scope of the role assignment e.g., “Legal Department” or
“Asia Offices”
Who
Where
What
26
Empower Specialist Users with RBAC
Empower users by delegating administrative tasks
Control scope and permissions granularly
Systems administrator All
Compliance officer U.S.
Help deskAsia
Human resources Accounting
27
Module 6: Exchange Online
• Service Overview & New Features• Visibility and Control• Mailboxes, Contacts, Resources & Groups &
Management• Mobile Device Management (Exchange ActiveSync)• Troubleshooting connectivity
For Midsize Businesses and Enterprises
User Mailbox Mgmt
User Mailbox Mgmt – Mailbox Features
Groups – Create A Distribution Group
Groups – Managing a Group
Mail Contacts An external contact or
external user with an external email address
34
Mail User Internal user that does
NOT have an internal Exchange mailbox i.e. a local tenant
SharePoint, Lync, Azure, or Intune user or a on-premise user
35
Resources – Equipment or Room
Shared Mailboxes• Allow multiple users to share a common FREE
mailbox • Cannot exceed 5 GB
At least an Exchange Online (Plan 1) license must be assigned if it is to exceed 5GB• Cannot enable an archive mailbox
At least an Exchange Online (Plan 1) license must be assigned to allow archiving• Cannot be placed on litigation hold
Requires an Exchange Online (Plan 2) license to do so• Don’t require a license
Each user that accesses a shared mailbox must have an Exchange Online license
Exchange Kiosk users cannot access a shared mailboxhttp://help.outlook.com/en-us/140/ee441202.aspx
Shared Mailboxes
DemoExchange Admin Center
Convert a mailbox to a share mailbox
get-mailbox -identity [email protected] | set-mailbox -type "Shared"
• Requires PowerShell• PowerShell cmdlet:
DemoConverting a shared mailbox
Module 6: Exchange Online
• Service Overview & New Features• Visibility and Control• Mailboxes, Contacts, Resources & Groups &
Management• Mobile Device Management (Exchange ActiveSync)• Troubleshooting connectivity
For Midsize Businesses and Enterprises
Mobile Device Management in EAC• Mobile Device Access Rules
Allow Exchange admins to quarantine, allow or block connectivity to devices based on the device family (make) and model
• Mobile Device Mailbox Policies Allow Exchange admins to set criteria for devices to connect to the
Microsoft Exchange servers and to protect Exchange data from devices failing to meet settings Some requirements include:
minimum password length Require a number or special character in the password Designate how long a device can be inactive before requiring the user to re-enter a
password Wipe a device after a specific number of failed password attemptshttp://technet.microsoft.com/en-us/library/jj945882(v=exchg.150).aspx
Mobile Device Access
Mobile Device Mailbox Policies
DemoMobile Device Management
Module 6: Exchange Online
• Service Overview & New Features• Visibility and Control• Mailboxes, Contacts, Resources & Groups &
Management• Mobile Device Management (Exchange ActiveSync)• Troubleshooting connectivity
For Midsize Businesses and Enterprises
Remote Connectivity Analyzer (RCA)• Web-based tool to help troubleshoot
connectivity issues that affect Exchange Server and Office 365 deployments https://www.testexchangeconnectivity.com/
• Tests the following for Office 365:
Reference - http://technet.microsoft.com/library/feba32b0-b7eb-4b1b-ba3d-99e20ba82a8c
What is tested What else is tested What else is tested
Office 365 General Tests Exchange DNS Connectivity Lync DNS
ConnectivityOffice 365 Single Sign-On
Exchange Active Sync Tests Exchange ActiveSync Exchange ActiveSync
AutodiscoverExchange Web Services Tests
Synchronization, Notification, Availability & Auto Replies
Service Account Access (developers)
Outlook Connectivity Tests Outlook Anywhere (RPC over HTTP) Outlook Autodiscover
Internet Email Tests Inbound SMTP email Outbound SMTP email
Free/Busy Test Free/Busy
Microsoft Connectivity Analyzer Tool• Downloadable program runs local on the client pc
https://www.testexchangeconnectivity.com/ClientDownload/Microsoft.Exchange.Connectivity.Analysis.Tool.application
• Companion to the Remote Connectivity Analyzer site
• Identifies connectivity issues between email clients & Office 365 Exchange Online
Reference• Web http://
technet.microsoft.com/library/feba32b0-b7eb-4b1b-ba3d-99e20ba82a8c • Video http://www.youtube.com/watch?v=RaXMWdUDyq8&feature=youtu.be
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