Mobile integration, simplified

Mobile integration, simplified.

Introduction to Teamstudio

Introduction to Teamstudio

“In the space of just 12 months mobility has increased

dramatically as a priority for Australian CIOs, according to

IDC's latest CIO Forecast for Management Survey.

The analyst firm's Asia Pacific associate vice-president of

mobility research, Tim Dillon, told the CIO Summit in

Sydney that last year “mobility wasn’t there as a priority”.

"It has absolutely climbed this year — theconsumerisation of IT is genuinely driving change”.

– From July 21, 2011 article “CIO Summit: Mobility soars as priority for CIOs”, http://www.cio.com.au/article/394490/cio_summit_mobility_soars_priority_cios/

http://www.cio.com.au/article/394490/cio_summit_mobility_soars_priority_cios/

Mobile integration, simplified.A fresh perspective on managing mobile In the enterpriseJune 2011

Teamstudio® Proprietary and Confidential

Introduction to Teamstudio We come from a background in creating tools for

collaborative computing in large enterprises, primarily for Lotus Notes

Easy-to-use tools for developers and administrators

1000s of active customers; 60+ countries In Australia we have customers in the banking,

agriculture, tech, finance, retail, energy, government, and consulting sectors

Offices in US (Boston area), UK (Cambridge area) and APAC (Tokyo)

Entered mobile space in 2010 with Unplugged – easy mobilization of Notes apps to Blackberry


Mobile Technology Integration The new era of enterprise mobile technology

The mobilization pyramid– Mobile Device Management (MDM)– Off-the-shelf apps– Custom apps

Simplification:– Streamlining device management– Mobile UI– Reliability & Resilience– Reuse of existing technical skills


New Era of Enterprise Mobile

RIM was leader; 5 million subscribers in 2006 15 million by 2008

The first king of the enterprise smartphone business

The Blackberry delivered wireless email



Apple introduced iPhone and the touch screen in 2007

Delivered iPad in 2010

Attracted mobile application developers

Attracted senior managers of leading companies



Google introduces Android with open source operating system

Now more popular than Apple in some markets

Apple and Google now disrupting the mobile industry

Leading to 2nd era of enterprise mobile technology


Worldwide business use of smartphones

180160140120100

80604020

0

HP Palm OSAndroidBlackberryiPhone

Microsoft/NokiaOther

Corporate and individual liable smartphones used for work (m units per year)

2007

2008

2009

2010

2011

2012

2013

2014

77m

166m


New Era of Enterprise Mobile The increased diversity of mobile platforms that

must be supported in the enterprise

IDC study (September 2010): Four major mobile OS’s will share bulk of the market, rather than any single dominant player

Major platforms:– iOS (iPhone and iPad)– Android– Blackberry– Windows

Increasing complexity and diversity of devices that must be supported


Key Business Questions

How can we organize our mobilization initiatives in order to reduce

complexity?

What are the greatest priorities for mobilization?


Maslow’s hierarchy of needs

Creativity, morality, problem-solving

Confidence, achievement,

respect of others

Friendship, family, intimacy

Security of body, of employment, of family, of

health

Breathing, food, water, sleep

Self-actualization

EsteemLove/

belonging

SafetyPhysiologic

al


Challenges of enterprise mobilization

2Off-the-shelf

apps

1Mobile device management

3Custom

apps Level 3

Level 2

Level 1



2Off-the-shelf

apps


Little impact on business process

design, few custom apps

Fewbusiness apps

BES meets most needs

3Custom

apps

Pre-2010 era


Mobile Device Management: Level 1

Pre-2010, mobile device management (MDM) was a lot simpler.

Only one important enterprise OS platform – the Blackberry platform

RIM offered the Blackberry Enterprise Server as the MDM solution:

• Secure• Robust • Easy-to-implement

Much more complicated now


Apple – the 1st disruptorMobile phone makers’ share of industry profits (% of total)

2007 2008 2009 2010

MotorolaSony EricssonHTCRIMSamsungNokiaApple

LG100

80

60

40

20

0

Source: Asymco


Android – the 2nd disruptor

SymbianAndroidiPhoneBlackberryWindows MobileWindows Phone 7WebOS

353025201510

5

Canalys figures for Worldwide smartphone shipments (units m per quarter)

02007 2008 2009 2010



Post-2010 era

2Off-the-shelf apps


3Custom

apps

Big opportunity for process improvement with smartphones & tablet devices

Explosion of apps

Multi-platform MDM needed


Level 1 trends –Device management

Mobile endpoints increasing

Mobile device diversity increasing

Company-liable and Personal-liable

Increasing demand for on-device data storage

Increase in complexity


Level 2 trends –Off-the-shelf apps


Massive increase in availability of mobile apps

Greater security risks in cloud-based mobile apps

Pressure to integrate with enterprise systems


Simplify for the user:the growth of mobile apps

300,000

250,000

200,000

150,000

100,000

50,0000

350,000

June 2009March 2010October 2010March 2011

Apple’s iPhone

Google’s

Android

RIM’s Blackberr

y

Windows Phone 7


Off-the-shelf Apps: Level 2

Deployment of applications that improve business productivity like iWork, Basecamp mobile, and Dropbox

A good way to deploy apps? Via App Store for

iOS, Android Market, or Blackberry App World

Best way to deploy enterprise apps? Create an in-house Enterprise App Store with handpicked business apps that are most relevant to your organization or your different department units


Benefits of enterprise app stores

Benefits:• Wider adoption• Improved security• Fewer calls to IT help desk• Lower costs

Distribute to biz and

partners

Business users3rd party

appsInternal apps

Online marketplac

eEnterprise

Open APIs3rd party

dataData as service

IT DepartmentSOA servicesEnterprise data


Level 3 trends –Custom apps

Smartphone devices enable new, more efficient business processes that enhance ROIOpportunity to concentrate on company-specific processes that give you a competitive advantage


Need for more reliable mobile apps (i.e. a local data store on the device)User expectations of quality ofuser interface are increasing


Level 3 Pressures: Custom business apps

Processes that can be done more efficiently via the mobile

platform with a local data store on the device include:

Expense approvals Acquisition approvals (acquisition request forms) Purchase order approvals Vacation request approvals Travel authorization applications Telephone directories (for emergency situations)


Efficiency gains from mobilization

6543210

7

Existing processWith mobile workflowPurchas

e approval

Helpdesk ticket

Quotation approval

Patient record update

Average time takento close task (mins)


Increased Mobilization

The increasing trend of mobilization, the rapid consumerization of IT, and the considerations of MDM, off-the-shelf apps, and custom apps

Increased complexity for the IT help desk

What can you do?

Doing nothing is increasingly not an option


We’re headed to a new cat’s cradle of complexity…


Simplify


4 Steps to Mobilization Simplification

To avoid increasing time constraints at the help desk, you

need to take 4 critical steps:

1. Streamline device management2. Simplify mobile user interfaces3. Increase reliability and resilience of apps (both

online and offline)4. Re-use technical skills


Streamlining Device Management

How long does it take to configure each device?

How many devices will you have to configure each month?

How many types of devices will you support in the new era?

Quick exercise: – For 2 weeks, ask your help desk staff to how

much time they spend on mobile support.– Ask them to compile and categorize support

tasks.– Forecast the future # of devices you’ll have to

support– Extrapolate the amount of future time to be

spent– Extrapolate the future costs associated with

that time


Streamlining Device Management

Mobile Device Management (MDM) = any tool, process, or system intended to

distribute configuration settings, applications, and associated data to

mobile devices


Keeping it Simple!: Principles of MDM

Automate device configuration Provide a self-service user portal Constrain the number of mobile platforms you’ll

support Ensure mobile usage policies are in place Implement best practices for mobile security


Automated Device Configuration

Key question: What will users want access to?– Email?– Calendars?– Custom apps?

iOS, Android, Blackberry, and Windows have different configuration files

Single default configuration will not meet all user requirements


Automated Device Configuration

Grouping – create different configuration profiles for each different category of user, rather than for each individual user.

By creating different configuration profiles for groups we can streamline the configuration needs of the entire user population.


Configurable groups & profilesNormal users

Cont

ract

ors

VIPs

IT t

eam

Without profiles With profiles


Keeping it simple!: Self-service portal

Give new user a URL of an internal mobile website to connect to (the Mobilization Portal).

Once they enter password information, they’re taken through a simple step-by-step process to connect and configure their device.

Many 3rd-party MDM solutions provide this kind of self-service portal.


Keeping it simple!: Limit the number of platforms you

supportSimplify your life by supporting only 2-4 of the top 9

For example:


Keeping it simple!: Mobile Usage Policies

A comprehensive policy will address:

1. Supported and unsupported devices driven by priorities of your users

2. Establishing and enforcing passwords 3. Encrypting data on the device (to prevent

easy reading of data from a stolen device)4. Remote wipe of device5. Security: Controlling mobile access to the

corporate network6. Mobile application support7. Compliance tracking 8. Cost and reimbursement policies


Keeping it simple!: Security

Recent Dell Study: 77% of large businesses said that securing corporate data on mobile

devices was their most important security objective.

5 main areas of mobile security risk are:1. Email-based phishing2. Mobile malware3. Mobile billing abuse and fraud4. Accidental leakage of corporate info through

use of consumer apps5. Over-restrictive IT mobile security policies


Should my organization consider purchasing an MDM

system? 100 devices: Over or under? Platforms to be supported Security Complexity Ease of implementation (true SaaS, cloud-based

systems are preferred) Ease of use for end users: Can they sign up

easily? Scalability: Can we go from 50 -> 500 -> 5000

devices easily? Costs: How much time and money in

implementation and support will your IT team spend with a do-it-yourself solution vs. a plug-and-play solution?


Airwatch MDM solution

Easy to implement – true SaaS cloud-based solution

Support multiple platforms Multi-tenant (manage by divisional, geographical,

or organizational groupings) Multi-lingual Scalable Robust reporting tools Reasonable cost WLAN management software too Established leader in MDM (constantly update

releases)


Simplify by moving device management to the cloud

MDMcloud service

Mobiledevice

User enrollsdevice

MDM updates allowed devices list for ActiveSync

ActiveSync Domino email service

OK

OK


Simplify for the user withvisual, tactile interfaces


Visual interfaces on phones, too


Simplification: Reliability and Resilience for Custom Apps

Can the app work well irrespective of the quality of wireless signals available?

For business differentiating processes, this is critical.

Can we build business-critical apps that work reliably at all times? Especially out in the field??


49

Simplify how you build custom apps via XPages


Simplify how you build custom apps

Server datastore or

local mobile datastore


Increase resilience & reliability

Simplicity = a system that just works Need for mobile apps that don’t “hang”

at seemingly random times Business-critical mobile apps built for

use in the field should use a sync architecture: – The “occasionally-connected”

model This is exactly how email and

calendaring is implemented on mobile already


Simplify mobile app development through the re-

use of technical skills like XPages

Time

Proficiency

Unplugged Engine + your existing

app dev platform

Proprietary mobile app

dev platforms

4 years4 months

4 weeks


Summary

Consumerization of IT Multiple platforms and applications to support

Need a framework for managing this complexity and prioritizing business needs



In 2011

2Off-the-shelf apps


3Custom

apps

Big opportunity for business process improvement and enhanced returns on IT investment

Explosion of apps; How will you give end users access?

Multi-platform MDM needed to handle security, complexity


Summary: Keeping it Simple!

Simplification by streamlining MDM.

Simplification of mobile user interfaces.

Simplification through increased reliability and resilience of apps.


Summary: Keeping it Simple!

Manage 1000s of devices without the need for a large increase in IT staff and resources.

Re-focus enterprise mobilization and IT efforts around an ROI mind-set.


To Learn More:

http://unplugged.teamstudio.com/

List of “Top Dozen” useful off-the-shelf apps in the white paper including Dropbox, Evernote, iWork

http://unplugged.teamstudio.com/


For further discussion or to see demos, please contact:

Ben Green– Email: [email protected]– Phone: +81-3-6230-0828

Steve Hooper, Dr. Notes– Email: [email protected]– Phone: +61-3-8531-2727

Documents

Mobile integration, simplified