PowerPoint Presentation

Mobile Implementation Framework: Deploying Apps for Any PopulationRyan SeilhamerAmy SugarCenter for Distributed LearningCenter for Distributed LearningPoll

Ask who is the audience?

Faculty, IDs, administration, Others?1Introduction Ryan Seilhamer, Instructional Designer Amy Sugar, Instructional Designer Center for Distributed Learning University of Central Florida

Center for Distributed LearningRyan Seilhamer 12 years at CDL.. ID @ UCF, also was part of CDLs techranger team and video team. Well rounded!

Sue Bauer 11 year ID at UCF, k-5 technology educator (enjoy playing with new technologies and dropping them into curriculum when applicable

We both enjoy researching emerging technologies and working them into academia!

Center for Distributed Learning Overviewcentral agent for online learning at UCFproviding distance learning strategies and policiesonline course design and development support for instructorstechnical support for instructors and students.

University of Central Florida - OverviewLocation - 13 miles east of downtown OrlandoPopulation - FALL 2011 58,698Fun online factsUCF currently offers five undergraduate degree completion programsdozens of graduate degree certificate programs via online deliveryFall 2011 over 27,000 students enrolled in at least one web or video based courseFall 2011 over 6,200 UCF students took ONLY online classes.

Session OverviewMobile @ UCF LandscapeMobile InitiativeMobile Implementation FrameworkCampus WideClassroomCurriculum App AdoptionWrap-upQ & A

Center for Distributed LearningPoll QuestionWhich Mobile Device Do You Own?

ResultsCenter for Distributed LearningWhich of the following mobile devices do you own? (UCF survey, 2012)Center for Distributed LearningAs of June 7, 2012 329 responses

iPhone tend to be higher than androids in higher ed (from our results and observation) but not in the general marketNone or Other a worthy amount to acknowledge not all students will have devices Our campus does have library rentals (however not really set-up for a true distance learner)

Which of the following tablets do you own? (UCF survey, 2012)Center for Distributed LearningSo the next questions asked how many had tablets and what kind.

iPads are ranked highest

Readers and android tablets are not that high.

Majority do not own a tablet, so us, as IDs need to consider in design and developmentScreen sizeEnhance a course not deliver it.

How would you like UCF to use mobile devices and apps in the future? (UCF survey, 2012)7Center for Distributed LearningHow would you like UCF to use mobile devices and apps in the future?

How would you like UCF to use mobile devices and apps in the future?Answer Count PercentageCoursework (1) 227 51.71%Library Services (Find research articles, check out books) (2) 235 53.53%MyUCF (Add/Drop courses, find available courses, access personal information) (3) 328 74.72%News (4) 153 34.85%Sports (5) 117 26.65%Social services (Facebook, Twitter, Flickr, YouTube) (6) 189 43.05%Events on campus (7) 257 58.54%Maps (8) 205 46.70%Directory Services (Phonebook, Contact information) (9) 208 47.38%Campus Tours (10) 62 14.12%Other Browse 9 2.05%Poll QuestionDo you have a mobile initiative or strategy on your campus?

ResultsCenter for Distributed LearningMobile Initiative TeamCenter for Distributed LearningInstructional DesignersGoalsExpose students and instructors to mobile learning tools Implement new learning strategiesExpand the accessibility of campus informationEnable students to access needed information effectively and efficiently

Center for Distributed LearningMobile Initiative at UCF

In order to accomplish these goals, we formed a mobile initiative team to help streamline the integration of mobile learning at our institution.

The mobile initiative team consists of four instructional designers from UCFs Center for Distributed Learning (CDL).

"Expose students and instructors to mobile learning tools to implement new learning strategies, expand the accessibility of campus information, and enable students to access needed information effectively and efficiently.

Mobile Implementation Framework

Scalable solutionPlan, Test, Pilot, ReleaseEvaluation during each phaseStudent and instructor perspectiveImpact on infrastructureTechnical support across the university

Center for Distributed LearningTo help facilitate to implementation of Mobile Learn, the created a Mobile Implementation Framework

4 phases: Plan, Test, Pilot, and Release.

The first two phases of this framework are internal, while the last two are external involving instructors and students.

on a campus considering the student and instructor perspective, impact on infrastructure, and technical support across the university.

Evaluation occurs during each phase and is a key component to this framework.

Mobile Learn

UCFMobileCenter for Distributed LearningMobile Learn:Blackboard product to access our course management system on a mobile device

UCFMobile:Integrate mobile learn into our centralized marketing application

Phase 1: Plan Identify stakeholders (internal and external) Project goals Identify desired outcomes and goals with stakeholders Available resources Technology/mobile devices, funding, personnel Project timeline Desired outcomes for each phase Length of time needed for each phase Evaluation: informal interviews stakeholders Center for Distributed LearningPlan

StakeholdersInternal: Administration, CMS admins, computer servicesExternal: students and faculty

Project GoalsMeet with stakeholdersselect the mobile technology/application to be implementedidentify the desired outcomes and goals.

Available ResourcesEvaluated existing resources available such astechnology/mobile devicesfundingpersonnel

internal/external funding sources available to acquire them.

Project Timeline After identifying the overall project goals, desired outcomes for each phase of this framework. length of time needed for each phaseestablish a project timeline.

Considerations:some phases would take longer to complete than others depending on the goals and outcomes for each phase. We learned the importance of concurrently planning for the next phase.

Evaluation We collected feedback from informal interviews with the internal stakeholders throughout this phase.

Phase 2: TestCreating a testing planIdentify critical tools and how they will be usedEasy, yet sufficientIdentify Testing GroupTechnical and Educational Level, RolesSensitive informationTest the Application (Evaluation)Identify timeframe and be flexibleTesting ResultsTechnical & UsabilityPrepare for the pilotCenter for Distributed LearningTesting Plan:Purposeidentifies the most critical tools in the application to be used with the testing group determines how these tools will be tested. collect valuable information about the mobile application

Building a planAn easy, yet sufficient, testing plan focused on the critical tools and activities without confusing the user or focusing on less commonly used tools or activities. Some users might not be familiar with the device or mobile OS.

Identify a testing group: Attributes to consider include technology and educational levelrole (student/instructor) andpersonal bias towards the technology/application.

Specific applications may require personalized roles or access to sensitive information may dictate who can participate in the testing.

Testing the ApplicationNeed to identified the time frame for the testing to occur. Be flexible with your testing schedule

Testing ResultsThe results of the testing phase identified the technical issues usability issues of the application before the pilot release.

Preparing for the PilotPrep for the pilot phase occurred during this phase. Developed a communication plan to determine how to communicate with pilot participantsidentified a main point of contact from our mobile initiative team.

Phase 3: PilotSmall scale deploymentReal world usage of the appDevelop and test training materials for instructors and studentsTest support structureTrain support staffDetermine support call volumeFurther optimize the application Survey (Evaluation)Collect feedback from instructors and students

Center for Distributed LearningPILOTRoll out the new mobile technology on a smaller scale ensure the technical support structure was in placedevelop training materials for instructors and studentstrain support staffanticipate possible issues

Our pilot provided several benefitsability to collect feedback from instructors and students regarding the applicationoptimize the application for our universities needsmonitor the application for server load to determine how it fits into our current infrastructuretest support materialsreport call volume.

At the end of the pilotinvited all student and instructor participants to complete a voluntary surveyto provide feedback regarding the application.

Phase 4: ReleaseNotify stakeholdersMarketing planAnnouncement CMS/ERP High traffic sites, Social networks, NewslettersSupport planInstallation, Login, Technical issuesEvaluationPercentage of users after a time periodNumber of support request

Center for Distributed LearningMarketing Planoutlined a campus-wide communication strategy amongst the internal stakeholders and various departments on campus involved in this project.

We leveraged existing tools within our enterprise resource planning (ERP) system and CMS to market the applicationincluding a portal pagelet within our ERP promoting Mobile Learn institutional messaging feature inside our CMS to notify students of the new application once they logged into their course the first time. Blackboard also provided us with the Mobile Learn Adoption Kit to help explain and promote the application through ready-made materials such asfliers, guides, and FAQs.

Identified channels available through our universitys marketing department that could be used to promote Mobile Learnexposure on high traffic websitesprint campaignssocial networking sites. featured in campus newsletterspromoted on official Twitter and Facebook accounts. Support Planidentified how the application will be supported campus-wide and how the user will find support information.

Support PlanUCF Service Desk: app login issuesCDL Online@UCF support: issues once inside the appDevice manufacture: installation issues

Additional support into our existing Teaching and Learning Online websites. To provide role specific information for instructors and students on these sites, for example how to use the application to complete a course versus how to teach a course using the application. Mobile Learn resources in the standard online course template provided to instructors.

EvaluationWe evaluated the release phase by identifying the percentage of total users that accessed the application. Our goal was to have 10 percent usage in the first semester with the number increasing thereafter. We also analyzed the number of support requests related to the application from CDL and the service desk.

Applying the Mobile Framework at the Course Level

Center for Distributed LearningRyan talked about applying the mobile framework at the campus level, now I am going to talk about how it can be applied at the course level.Which categories of apps do you use most frequently for personal use? (UCF survey, 2012)Center for Distributed LearningKnowing what the students currently are using is an important step when thinking about how to integrate apps in the curriculum (course level).Another question we asked in our mobile survey Which category of apps do you use most frequently for personal use?

Results from our survey 686 (752) student responses

This told us what types of apps students are using most Social networking MusicGamesNavigationEntertainment

Educational apps are low at 19%, but this question specifically asked about which apps they use for personal use.

Name a few mobile apps that you use specifically for academic purposes?

Center for Distributed LearningResults from our survey (248 students answered this open ended question)

We also asked an open ended question Name a few mobile apps that you use specifically for academic purposes.

I created a word cloud with the responses. The largest text represents the most frequently used apps.

The most frequently used app students said they used is Safari, or the browser on their smart phone. Second most used app dictionary app

18 Reference AppsBrowserDictionaryWikipediaNews

Center for Distributed LearningBased on our survey results, I categorized the apps that the students are using on their own into four categories.

The first category is Reference Materials to support learning

Browser most commonly used not only to search for information, but to access the LMSdictionary.com dictionary.com and thesaurus.com in an app!Wikipedia app version of popular web siteNews tons of great news appsProductivity/Organizational AppsNotesEvernoteCloud StorageDropbox SkydriveDocument creation appsCalendar

Center for Distributed LearningProductivity/Organizational Apps

Notes apps Evernote - take notes, capture photos, create to-do lists, record voice reminders and access from different devicesDropbox and Skydrive file management and sharingDocument creation apps - Google Drive- file management and sharing (Google Docs), Docs2go, PagesCalendar organize course due dates, sync with LMS/CMS

Study Tools

FlashcardsGoogle TranslateGraphing CalculatorKhan AcademyPublisher or Book Apps

Center for Distributed LearningStudy tools students are finding many of these tools on their own as study tools or to access content in different ways

Flashcards was another app students told us they frequently used. Other apps includeGoogle translate - Translate words and phrases between more than 60 languages using Google Translate for iOS. For most languages, you can speak your phrases and hear the corresponding translations.Graphing calculator - high-resolution function plotter and scientific calculatorKahn Academy to find discipline specific study aidsAccessing publisher or ebooks

Several students reported using discipline specific apps one used a sound level app for their Risk Management class assignment was to go to a movie theater and measure the decibel levels throughout the movie

Poll QuestionWhich of the following would help you integrate mobile apps or devices into coursework?

ResultsCenter for Distributed LearningTime for another poll question!22What would help faculty integrate more mobile apps or devices into coursework? (UCF survey, 2012)Center for Distributed LearningHere are what our faculty said on our survey (very low response rate of 12)(Are the results similar to what attendees reported?)

Using the Mobile Framework to Integrate Apps in the ClassroomPlanIdentify curriculum goals before selecting appsIdentify available resourcesSearch for and evaluate appsCost to studentsAccessibilityAlternative to app (e.g., web version)SustainabilityPrivacyOutline a plan to integrate the app into your curriculumInformal vs. formalTimelineAsk students for inputCenter for Distributed LearningPlan This is the most detailed of all of the phases spend a lot of time in this phaseStay focused on the curriculum goals. Dont let the cool apps distract you. Identify available resources devices, funding, departments, otherTake time to explore apps to find the best fit this is where staying focused on the goals will help.As you review apps, considerCost to students the app may seem expensive (if it isnt free!) but may be a good alternative to expensive softwareAccessibility devices available for multiple devices, this is tricky. How do you know? Different people developing each app. Something to consider. Many devices have accessibility features that assist the user with the app, but this does not guarantee the app is accessible. Determine if there is an alternative to app like a web version or another tool. Sustainability how long will the app be around? Updates not easy to roll back updatesPrivacy - FERPA

You know the goals and why you want to use the app. Next step is to decide how you plan to use it with studentsInformally as a resources or optional assignment orFormally as a required assignment or projectTimeline - semester

Ask students for input informal conversations, quick poll, this may give you helpful information as you continue through the framework

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App search tool - http://www.tbrelearning.org/ Is this tool good?24Integrating Apps in the ClassroomTestUse and test the app yourselfAsk for student volunteers to test and provide feedbackProvide simple testing instructionsPilotInformal or optional use in courseProvide alternatives (e.g., web version) Ask for feedbackRelease Implement the app in curriculumSupport PlanCenter for Distributed LearningTesting phase:You should use the app, test it, become familiar with it. How many times have you downloaded an app, started using it, and realized it isnt as good as you thought it would be (or they claimed it would be!)? You may find that it does not meet your needs and you need to test a similar app to see if it does.Ask for others to test the app and give you feedback students, colleagues, familyProvide simple testing instructions based on how students will use the app. Focus on tools students will use. Possibly provide a draft of the assignment instructions.Was it easy to use? Did you have any technical problems? What device did you use?

Pilot:Several options to pilot in your course use it informally as a resource or optional tie to one assignment in the pilot, low stakes assignmentsIf it is a required assignment, provide alternativesAsk students for feedback survey. The pilot could go very well and you move forward, or it could go not so well and you may need to go back to the planning phase.Dont just ask for feedback about the app, include questions about the assignment, did they benefit from using this app, impact on learning? Maybe they had a great experience using the app but didnt understand how it related to the curriculum. This will make the release phase go much smoother.

ReleaseSince we are talking about classroom level, this phase is the full implementation. Perhaps you made this optional during the pilot but are now making it required. Have a support plan in place where do students go for technical help? Similar to using other third party tools in your course

25Sample DisciplinesHistoryHospitalityJournalismCenter for Distributed LearningWe have a few examples to share with you of how some of our UCF faculty are using apps in their curriculum. A variety of disciplines:

HistoryHospitalityJournalism

Maps of Middle EastThe Civil War Today Virtual History Roma

History: Reference Apps Center for Distributed LearningApps for Student Course WorkUsing apps to enhance course workOptional, not required

History: Maps of Middle East ($4.99) high-resolution historical maps about the middle east The Civil War Today ($2.99) The war as it unfolded, one day at a time, with daily updates that let you live the events in real-time over the course of four years. Virtual History: Roma ($4.00)

American Dreams World History Documents Time Tours: Chichen Itza (Myan Culture) AMERICAN MUSEUM OF NATURAL HISTORY EXPLORER On This Day The History Clock World Fact book

Instructors: Hakan zoluCourse: The Modern Middle EastApp: Maps of the middle EastInstructors: Dan MurphreeCourse: Civil War and ReconstructionApp: The Civil War Today

Instructors: Emily GrahamCourse: Ancient RomeApp: VirtualHistory Roma

History: Professional Work ForceDocuments United States Constitution, Declaration of Independence, Gettysburg AddressToolsDocument Scanner scan documents to PDFEvernote - Take notes, pictures, and voice memosReferenceGeoreader - reads historical landmarks and markers when you pass by themMuseums American Museum of Natural History, Library of Congress, Brooklyn Museum, Museum of LondonCenter for Distributed LearningApps for Professional Development (Work Force) Use apps in workplace, depending on specializationMuseums top hits in iTunes

DocumentsUnited States ConstitutionDeclaration of IndependenceGettysburg AdressToolsDocument Scanner scan documents to PDFEvernote - Take notes, pictures, and voice memosReferenceGeoreader - reads historical landmarks and markers when you pass by themAMERICAN MUSEUM OF NATURAL HISTORY EXPLORERMuseumsAmerican Museum of Natural HistoryLibrary of Congress Brooklyn MuseumMuseum of London: Street Museum HospitalityDiner Dash GamePair It

Center for Distributed LearningApps for Student Course WorkDiner Dash: use app and online demo as an option for students who cannot access appActivity completed online then have an informal online discussion after playing the game This game focuses on one element of running a restaurant front of the house seat people, take orders, place orders, satisfaction of service ratingsGet them thinking about the various components to run a restaurant, discuss their experience regarding the gameWine app: wine pairing apps, track wines with database and make your own notes

Restaurant Management Game DinerDash

Wine Apps: http://mashable.com/2010/11/15/apps-for-wine-enthusiasts/ Pair It

Instructors: Mary Jo RossCourse: Restaurant ManagementApp: Diner Dash

Instructors: Dr. Frank JugeCourse: Exploring WinesApp: PairItProfessional Development (Work Force) Apps

UstayHospitality iCoachZeristaWine AppsVacation/Travel Apps

HospitalityCenter for Distributed LearningApps for Professional Development (Work Force)Use apps and reflect on them what would you include for your hotel app?

Ustay - Mobile Media Applications is a mobile app development and marketing firm focused exclusively on the hospitality industry creates apps for a specific hotelHospitality iCoach American Hotel and Lodging Educational Institute - hospitality mentor in your handZerista Event planning App. Access events, tradeshows, and conferencesWine Apps: http://mashable.com/2010/11/15/apps-for-wine-enthusiasts/ Snooth Wine ProVacation/Travel Apps (hotels.com, travelocity, priceline, orbitz)

-----------Transition and introduce Rick Brunson IDs talking at Faculty Brought a Faculty member in to share real world examples What works/What doesnt Things to think about if youre wanting to use apps for teaching

JournalismFile stories in the fieldCapture pictures and videoRecord interviewsVoice-to-text apps for transcribingCenter for Distributed LearningRyan

Rick Brunson, Journalism Instructor, UCF

Coming Spring 2013Online Journalism becomes Mobile News Production course.Students will produce news stories, photos and video with mobile devices.New $125,000 multimedia newsroom.Collaborative course with Radio-TV capstone course, Knightly News.31Next StepsWork with faculty to help them use the mobile frameworkImplement apps into more classesCollaborate!

Center for Distributed LearningCenter for Distributed LearningPLEASE ADD!Questions?Center for Distributed LearningCenter for Distributed LearningWhere to reach usRyan Seilhamer Email: rseilham@ucf.edu Twitter: @rseilham

Amy Sugar Email: amy.sugar@ucf.edu

Center for Distributed Learning