Mobile i-PhoneNet User Guide Android - Singtel · · 2018-05-04Mobile i-PhoneNet User Guide – Android ... Choose the call method when prompted

Mobile i-PhoneNet User Guide – Android

Singapore Telecommunications Limited Page 1

Chapter 1 : Getting Started 1. Client Download and Installation

Step 1: Go to Google Play on your PC or your android device and search for < Mobile iPN >.

Step 2: Download and install Mobile iPN.

Note : Minimum Requirements : Google Android OS 2.2



2. First time Login and Registration

Step 1: Tap on i-PhoneNet icon to launch the client from your android device. Step 2: Enter the user ID and password and click <Submit> button.

Tip: User ID is defined by the user during service subscription. Tip: It is the first letter of your email and first letter of your domain name, followed by the i-PhoneNet number. Example : Email : [email protected] Domain : singtel.com i-PhoneNet Number : 68382422 Default password will be <as68382422>

Step 3: The system will authenticate the user. If authentication is successful, an icon will be shown on the top left of the toolbar.

mailto:[email protected]



3. How to make calls ? Step 1: Go to your android device key pad and input the number you want to dial.

Note:

The keypad on the left is from Android version 4.04 device. Your device may be different. Please check with your manufacture’s manual.

Step 2: Choose the call method <Call via Mobile i-PN> when prompted.



Chapter 2 : Call Control 1. Controls during a call

The different call control options are illustrated in the table below.

Allows user to put the

caller on hold

Allows user to put caller

on speaker

Allows user to do blind

transfer to

another

number

Allows user to end call

Answers incoming calls



Chapter 3 : Client Features

1. Main Application Menu The Mobile i-PN has the following components and description:

App Mode Determines the client behavior in dialing outgoing calls Company Directory Allows users to access the company directory Chat Supports Google Chat PBX Settings Configure different PBX call control settings from the mobile device. VoIP Settings Configures the VoIP settings.



2. App Mode

The App Mode status determines the client behavior in dialing outgoing calls.

The two “ON” options refers to two different dialing rules from the dialing configuration:

On – Automatic. Automatic call routing according to dial plan configuration and user call parameters (location, destination number, etc). The client chooses the preferred routing method automatically. Typically it uses WIFI when available, and when not it uses Call Out in the home country and Call Back when roaming out of home country.

On – International Calls. Automatic call routing of international calls only. The client chooses the preferred routing method (Call Back/Call Out) automatically.

Ask me on every call (Call by Call). Users are prompted with a choice to route each call via the PBX or directly. Users have two options: Call using Mobile iPN or Call directly using their cellular provider.

Off – Calls are never routed automatically via the PBX in Call Out or Call-back modes and are connected directly using the cellular provider network or via VoIP according to VoIP settings.



3. Company Directory

The company directory allows users to access the company directory.

Predictive text allows users to find contacts easier.

Presence will allow users to see if other users are busy or are free to accept calls.



4. PBX settings and Remote Office (RO) Users can configure different PBX call control settings from the mobile device. These actions are Client-server actions and require data Sync between the client and the PBX.

Remote office Users can assign any active phone to serve as their office number and make and receive calls from it. The client allows users to enable/disable RO, choose an RO number, store favorite numbers and trigger outgoing calls. The automatic RO control features include shut down with timer and status alerts.

Status On / Off – Enables / disables the RO on the PBX side. Once the user changes the RO status and presses back, the client syncs with the PBX and sets the new status. Once the PBX is updated with the new status, the user receives a notification on the client.

RO number – Selects the current RO number from a bank of numbers stored locally in the client. Users can edit the list of favorite numbers, add from phone address book and choose between active RO numbers. Only one RO number must be selected every time RO is enabled.

RO impacts on dialing configuration – When Remote Office is set to ON and there is no WIFI connection, the client dialing behavior changes to the following way: irrespective of the App Mode settings or the user location and destination number dialed, every outgoing call (except emergency numbers) is automatically routed by the client to the PBX in Call Back mode. When RO is changed to OFF, the dialing configuration returns to the previous App Mode settings. In addition, if the user changes the dialing method manually when RO is ON (“connect by”), it will disable RO



automatically and inform the user of the change.

Do Not Disturb (DND) Enabling DND sends incoming calls to the office number voicemail. Call Forward Always (CFA) Users can configure a forwarding number. When Call Fwd Always is enabled, incoming calls to the universal number are forwarded to the configured number. Simultaneous Ring Users can add phone numbers that will ring for every incoming call to their office number. Users can pick up any of these phones to answer the incoming call.



5. VoIP Settings

Users are able to configure the application “App Mode,” “Use VOIP” and “Connect by” controls.

The default settings are:

App Mode : Ask me on every call

Use VoIP : When Possible

Connect By : Decide Automatically (as displayed in the screenshot on the left)

When Possible –whenever the WIFI is available the application automatically connects to WIFI and allows VoIP over WIFI calls.

Above 30% battery – same as above with the exception of low battery to optimize battery level.

Never – prevents the application from connecting to VoIP. When VoIP is set to “Never,” calls may still be routed via Call out or Callback, according to “App Mode” and “Connect By” settings.



Appendix A : Frequently Asked Questions (FAQ) How do I know the call was routed using Mobile iPN ?

Once a number is dialed and the client intercepts the call, the user receives the visual feedback with “Mobile iPN” logo.

How Do I make a VoIP Call? First, ensure you have a valid internet connection over WIFI. If you still don’t see “VOIP WIFI” indication, restart the “use voip” option to “never” and back to “always”. Try to restart the application.

Why does the application close after I make a call using it? When making calls using Mobile iPN that are NOT WIFI calls, the application will default

back to the iPhone’s native dialer. In order to make another call using Mobile iPN, you will need to press the center button to close the native dialer and re-launch Mobile iPN .

How Do I Uninstall Mobile iPN ? Press and hold Mobile iPN icon until you see a small X badge on it. Click on it and the

application will be removed from your iPhone. What are the data charges for Mobile iPN?

You are Overseas: Charges ($)

Singapore Data Charge

Roaming Data Charges

IDD Singapore Local Fixed Line

Charge

Incoming call from Singapore

No Yes

No, using Wi-Fi

No No

Outgoing to Singapore

No Yes No Yes (No, for calls to your

office(s) in Singapore)

Incoming call from Overseas (other than Singapore)

No Yes No No

Outgoing call to Overseas (other than Singapore)

No Yes Yes No



How will the calls be routed?

When connected to WIFI: All outgoing calls, including national, international, and non-geographic numbers, will be routed through VoIP via the Mobile iPN VoIP network with the exception of operator short codes and emergency numbers., irrespective of the user’s location.

When in the home country and outside WIFI coverage: Only international calls will be routed via Mobile iPN using “Call out” (2-stage dialing).

When travelling outside the home country and outside of WIFI coverage: All outgoing calls will be routed via Mobile iPN using “Callback” with the exception of operator short codes and emergency numbers.

When the “Remote Office” feature is turned ON and the user is outside of WIFI coverage: All outgoing calls will be routed via Mobile iPN with the exception of operator short codes, irrespective of the user’s location.

Documents

Mobile i-PhoneNet User Guide Android - Singtel · · 2018-05-04Mobile i-PhoneNet User Guide – Android ... Choose the call method when prompted