mobile-age.eu · 3.1 Overview of WP5 activities in Y3 in numbers and comparison with Y2 and Y3 ........ 15 3.2 Detailed description of the online and offline activities in Y3

This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 693319. Disclaimer: This document reflects the views of the authors only and the Research Executive Agency (REA) is not responsible for any use that may be

D5.6 Final Communication and Dissemination Report

Project acronym: Mobile Age

Project full title: Delivering open and personalised mobile access to public services for senior citizens

Grant agreement no.: 693319

Responsible: Vassiliki Zalavra (Gov2u)

Contributors: All WP5 partners Document Reference: D5.6

Dissemination Level: <PU>

Version: Final

Date: 19/02/2019

Website: www.mobile-age.eu Disclaimer: The views expressed in this document do not necessarily reflect the views of

the European Commission

D5.6 Final Dissemination and Communication Report

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© Copyright 2016-2019 Gov2u and members of Mobile Age consortium

History

Version Date Modification reason Modified by

0.1 29.01.2018 First version Vassiliki Zalavra (Gov2u)

0.2 19.02.2019 Final version Vassiliki Zalavra (Gov2u)

0.3 21.02.2019 Inputs and review Ilenia Gheno (AGE)

0.4 Quality check Michael Meaney (ULANC)

1.0 Submission of the final version Michael Meaney (ULANC)


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Table of contents

History ............................................................................................................................. 2

Table of contents ............................................................................................................. 3

List of figures ................................................................................................................... 5

List of tables .................................................................................................................... 7

List of abbreviations ......................................................................................................... 8

Executive summary .......................................................................................................... 9

1 Introduction ........................................................................................................... 10

1.1 WP5 Communication, Dissemination and Exploitation............................................. 10

1.2 The deliverable: D5.6 Final Communication and Dissemination Report ................... 10

1.2.1 Scope of the deliverable .................................................................................... 10

1.2.2 Methodology of the deliverable ........................................................................ 10

1.2.3 Structure of the deliverable .............................................................................. 10

1.2.4 Intended audience of the deliverable ............................................................... 11

1.3 Relation with other WP5 deliverables ....................................................................... 11

1.4 Quality of the deliverable .......................................................................................... 12

2 Communication and Dissemination Objectives in Y3 ................................................ 13

3 Communication and Dissemination Activities in Y3: online and offline ..................... 14

3.1 Overview of WP5 activities in Y3 in numbers and comparison with Y2 and Y3 ........ 15

3.2 Detailed description of the online and offline activities in Y3 .................................. 17

3.2.1 Mobile Age Website .......................................................................................... 17

3.2.2 Mailing Lists ....................................................................................................... 21

3.2.3 Mobile Age Social Media ................................................................................... 21

3.2.3.1 Facebook Page Insights & Twitter Page Analytics ......................................... 22

3.2.4 Mobile Age on Scribd, Issuu, Slideshare and Vimeo platforms ......................... 22

3.2.5 Newsletter Issues .............................................................................................. 26

3.2.6 Press Releases.................................................................................................... 27

3.2.7 Promotional Materials ....................................................................................... 27

3.2.8 Organization of events (co-creation events, engagement workshops, etc.) .... 32

3.2.9 Participation in third party events (conferences, workshops, meetings, etc.) . 36

3.2.10 Direct contact with stakeholders (face-to-face meetings) ................................ 42

3.2.11 Communication with stakeholders (via email, social media, phone, contact form of the website, etc.) .................................................................................................. 50

3.2.12 Scientific Publications ........................................................................................ 52

3.2.13 Media coverage ................................................................................................. 54


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3.2.14 Collaboration with other projects, networks & initiatives ................................ 54

3.2.14.1 Joinup......................................................................................................... 56

4 Conclusions ............................................................................................................ 58

APPENDIX I – Website Data retrieved from Google Analytics ........................................... 59

APPENDIX II – Facebook Page Insights ............................................................................ 61

APPENDIX III – Twitter Page Analytics ............................................................................. 65

APPENDIX IV – Newsletter Issues .................................................................................... 66

APPENDIX V – 2nd Press Release ...................................................................................... 76

APPENDIX VI – Promotional materials of Y3 .................................................................... 78

APPENDIX VII - Media Coverage in Y3 ............................................................................. 88

Appendix VIII – Posts on Joinup .................................................................................... 103


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List of figures

Figure 1 : Mobile Age Guidebook (banner in website) ........................................................ 18 Figure 2 : Mobile Age Final Conference (banner in website) ............................................... 18 Figure 3 : Mobile Age presented at the European Parliament Joint Intergroup Meeting (banner in website) .......................................................................................................... 19 Figure 4 : Mobile Age application available on App store and Google Play ......................... 20 Figure 5 : Mobile Age on Scribd platform .......................................................................... 23 Figure 6 : Mobile Age on Slideshare platform .................................................................... 24 Figure 7 : Mobile Age on Issuu platform ............................................................................ 25 Figure 8 : Mobile Age in Vimeo platform ........................................................................... 26 Figure 9 : Audience Overview (Feb.2018 – Jan.2019) ......................................................... 59 Figure 10 : Location Overview (Feb.2018– Jan.2019) ......................................................... 60 Figure 11 : Total Page Likes (1) ......................................................................................... 61 Figure 12 : Total Page Likes (2) ......................................................................................... 61 Figure 13 : Post reach ....................................................................................................... 62 Figure 14 : Total reach ...................................................................................................... 62 Figure 15 : Post Types (Feb.2018-Jan.2019) ....................................................................... 63 Figure 16 : Followers (the people who follow your Page) ................................................... 63 Figure 17 : People reached ............................................................................................... 64 Figure 18 : Twitter Impressions (Feb.2017 – Jan.2018) ....................................................... 65 Figure 19 : Followers Growth ............................................................................................ 65 Figure 20 : Newsletter Issue No.7 – July 2018 (Interview section) ....................................... 66 Figure 21 : Newsletter Issue No.7 – July 2018 (Project news section) .................................. 67 Figure 22 : Newsletter Issue No.7 – July 2018 (Press section) ............................................. 68 Figure 23 : Newsletter Issue No.7 – July 2018 (Videos section) ........................................... 69 Figure 24 : Newsletter Issue No.7 – July 2018 (Events section) ........................................... 70 Figure 25 : Newsletter Issue No.7 – July 2018 (Other news section) .................................... 71 Figure 26 : Newsletter Issue No.8 – January 2019 (Top Stories section) .............................. 72 Figure 27 : Newsletter Issue No.8 – January 2019 (Project News section) ........................... 73 Figure 28 : Newsletter Issue No.8 – January 2019 (Videos section) ..................................... 74 Figure 29 : Newsletter Issue No.8 – January 2019 (Events section) ..................................... 75 Figure 30 : 2nd Press Release Press Release No.2 – Unleashing the Potential of Open Data for Age-Friendly Cities (page 1) .............................................................................................. 76 Figure 31 : 2nd Press Release Press Release No.2 – Unleashing the Potential of Open Data for Age-Friendly Cities (page 2) .............................................................................................. 77 Figure 32 : Policy Brief “Pathways to Meaningful Access: Accessible digital services for older adults” ............................................................................................................................. 78 Figure 33 : Policy Brief “Can the GDPR help SMEs innovate for older adults in Europe?” ..... 79 Figure 34 : Policy Brief “Digital strategies to address loneliness and social isolation amongst older adults in rural districts ............................................................................................. 80 Figure 35 : Policy Brief “Privacy implications of technologies to address social isolation amongst older adults” ...................................................................................................... 81 Figure 36 : Policy Brief “Co-creation as a way to facilitate user-centricity and take-up of eGovernment services. The case of digital public services for older adults” ........................ 82 Figure 37 : Policy Brief “Responsive e-inclusion of Europe’s older adults as a pre-condition for the take-up of digital public services” .......................................................................... 83 Figure 38: Short version of policy brief about co-creation .................................................. 84 Figure 39 : Short version of policy brief about GDPR .......................................................... 84


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Figure 40 : Poster for the Final Conference ........................................................................ 85 Figure 41: Feedback card for the Final Conference ............................................................. 86 Figure 42: Commercial Factsheet ...................................................................................... 87 Figure 43: Posts on Joinup (1) ......................................................................................... 103 Figure 44 : Posts on Joinup (2) ........................................................................................ 104 Figure 45 : Posts on Joinup (3) ........................................................................................ 105 Figure 46 : Posts on Joinup (4) ........................................................................................ 106 Figure 47 : Posts on Joinup (5) ........................................................................................ 107 Figure 48 : Posts on Joinup (6) ........................................................................................ 108 Figure 49 : Posts on Joinup (7) ........................................................................................ 109 Figure 50 : Posts on Joinup (8) ........................................................................................ 110 Figure 51 : Posts on Joinup (9) ........................................................................................ 111 Figure 52 : Posts on Joinup (10)....................................................................................... 112


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List of tables

Table 1 : Intended audience of the deliverable .................................................................. 11 Table 2 : Dissemination and Communication Channels, Tools and Actions in Y3 ................. 16 Table 3 : Dissemination and Communication Channels, Tools and Actions in Y2 and Y1 ...... 17 Table 4 : Website data Y3 ................................................................................................. 20 Table 5 : Website data from Google Analytics (Feb.2018 – 30 Jan. 2019) ............................ 21 Table 6 : Mobile Age page on Facebook ............................................................................ 21 Table 7 : Mobile Age profile on Twitter ............................................................................. 22 Table 8 : Mobile Age profile on LinkedIn ........................................................................... 22 Table 9 : Newsletter Issues ............................................................................................... 27 Table 10 : Dissemination materials (online and offline) ..................................................... 32 Table 11 : Organization of events ..................................................................................... 35 Table 12 : Participation in third party events (conferences, workshops, meetings, etc.) ...... 41 Table 13 : Direct contact with stakeholders ....................................................................... 50 Table 14 : Communication with stakeholders .................................................................... 52 Table 15 : Scientific publications ....................................................................................... 54 Table 16 : Collaboration with similar projects ................................................................... 56 Table 18 : Media coverage (external) .............................................................................. 100 Table 19 : Media coverage (internal) .............................................................................. 102


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List of abbreviations

AGE AGE Platform Europe AISBL

AUTH Aristotelio Panepistimio Thessalonikis

DoW Description of Work

EC European Commission

EP European Parliament

EU European Union

Gov2u Government To You

FTB Evangelische Stiftung Volmarstein

H2020 Horizon 2020 Programme

ifib Institut Fur Informationsmanagement Bremen GMBH

ICT Information and Communication Technologies

M1 Month 1

OSCPEP Open Senior Citizen Public Service Engagement Platform

RCM Region of Central Macedonia

TT Tingtun AS

ULANC Lancaster University

UPM Universidad Politecnica De Madrid

ZGZ Ayuntamiento De Zaragoza

WP Work Package


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Executive summary

This is the final dissemination and communication report about the Mobile Age project which started in February 2016 and now completes three years of successful implementation. As it has been already said in all reports, Mobile Age project’s mission was to develop and test innovative processes of co-creation with older adults in order to help them get more involved in the design and use of open government data and electronic access to government services. As Europe’s senior citizens are steadily increasing relatively to the rest of the society, it is crucial to ensure that no one is left behind.

These co-creation activities and work took place in four field sites as foreseen in the Description of Work (DoW): Germany (Bremen), United Kingdom (South Lakeland), Spain (Zaragoza) and Greece (Region of Central Macedonia) with special focus mainly put on four use case scenarios for older adults across Europe: social inclusion, independent living, a safe and accessible city for older people and access to health information, in collaboration with public authorities in these areas. Thanks to the preparatory work that took place in the previous years of the project, this final year we managed to get and proudly present the outcomes of these efforts, the four videos that were produced and show the work done.

The main objective of this period was to raise awareness about our work and project results, as well as to set the main steps towards exploitation of the results. In this context the current deliverable presents the efforts of all WP5 partners towards this goal. A number of events that were organised by our partners and major events that were attended by them raised the visibility of the results. Moreover, the meetings with stakeholders, the media coverage in our partners’ countries and social media visibility prove that the project’s outcomes had an important impact.

Thus D5.6 Final Dissemination and Communication Report presents the last update of the WP5 objectives for Year 3 and the online and offline activities of the same period that were undertaken by WP5 partners to better disseminate the project and its outputs at European and local level ensuring its sustainability and future take-up.

In detail, the current deliverable includes the following chapters:

• Introduction – short presentation of the deliverable, its scope, methodology, structure, audience, relation with other WP5 deliverables;

• Communication and Dissemination objectives in Y3 – objectives that were set for Year 3

• Communication and Dissemination activities of Y2 –detailed presentation of these activities that were performed by partners during the second year (M25-M36) of the project’s implementation. This is the most interesting and lengthy part of the current deliverable as it clearly shows the efforts made and the work done within the reporting year regarding the online and offline activities for the dissemination and communication of the project findings and developments;

• Conclusions – this is the last part of the deliverable.

Ilenia Gheno

Y3?

Ilenia Gheno

Third?


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1 Introduction This section of the deliverable shortly introduces the main information about the WP5, the deliverable, its structure, its audience and its relation with relevant, previous WP5 deliverables so as to make it easier for the reader to view the progress made during Y3 of the project, covering the period from M25 (February 2018) to M36 (January 2019).

1.1 WP5 Communication, Dissemination and Exploitation

WP5 is a subset of the Mobile Age project, led by Government to You (Gov2u) and in which all the partners (ULANC, TT, AGE, FTB, ifib, AUTH, UPM, ZGZ and RCM) participate. WP5 is responsible for the dissemination and exploitation of the project results through an effective internal and external communications strategy.

The implementation of WP5 is directly related to the following tasks:

• Task 5.1 – Planning and Coordination of Communication and Dissemination Activities (Leader: Gov2u, duration: M1-M36)

• Task 5.2 – Implementation of Communication and Dissemination Activities (Leader: Gov2u, duration: M1-M36)

• Task 5.3 – Transferability, Sustainability and Business Plan (Leader: ifib, duration: M17-M34)

• Task 5.4 – Uptake of Mobile Solutions and Demonstrator Application by City Information Providers and Public Authorities (Leader: UPM, duration: M33-M36)

Apart from being responsible for the dissemination and communication strategy, WP5 contributed towards the establishment of a wide network with various stakeholders and audiences that had a vested interest in the project, while it was also responsible for the internal communication of the WP5 with the rest of project WPs.

1.2 The deliverable: D5.6 Final Communication and Dissemination Report

1.2.1 Scope of the deliverable

The scope of this last deliverable is to report the online and offline dissemination and communication activities undertaken by WP5 partners during Y3 of the project. Thus the report shows that the objectives set for Y3 has been achieved and it successfully concludes the project’s tasks regarding dissemination and communication.

1.2.2 Methodology of the deliverable

The current report feeds into the Task 5.1 Planning and Coordination of Communication and Dissemination Activities (M1-M36) and Task 5.2 Implementation of Communication and Dissemination Activities (M1-M36). Not repeating the initial dissemination and communication planning, D5.6 just focuses on the objectives and activities of the final phase of the project. As in previous deliverables, it goes without saying that Gov2u as a Dissemination Leader would not be able to provide a coherent and complete report without the fruitful collaboration with and effective contribution of all WP5 partners. Thus, in this final report on dissemination and communication Gov2u reports the feedback received by WP5 partners and its final version has been submitted to the project officer for final approval.

1.2.3 Structure of the deliverable

Following the scope of the deliverable, the present document is structured as follows:


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• Introduction • Communication and Dissemination Objectives for Y3 • Communication and Dissemination Activities of Y3: online and offline • Conclusions • Appendices

1.2.4 Intended audience of the deliverable

The following table defines the intended audience of the current deliverable:

Intended audience Reasons for interest in reading

Mobile Age Consortium partners

To be informed about the updated communication and dissemination objectives and activities for Y3 ((Feb.2018 – Jan.2019) as well as the progress made the reporting period

European Commission To review and assess this deliverable as the final required report for Dissemination and Communication based on the DoW of Mobile Age

Identified stakeholders

To be informed about the communication and dissemination activities performed within the reporting period, raise awareness about the project, announce project objectives as well as to find out how they could benefit from the services offered by Mobile Age

Partners participating in similar projects

To share knowledge, information, best practices and activities that could be utilized in their projects as well as to find common ground on which they could establish a potential collaboration with Mobile Age partners

Table 1 : Intended audience of the deliverable

1.3 Relation with other WP5 deliverables

The present deliverable relates to the following deliverables:

• D5.1 Communication and Dissemination Plan (M2): this is the communication and dissemination strategy and actions to be implemented throughout the project’s lifetime in order to achieve the project’s widest promotion, greatest visibility and awareness to the external audience. Moreover, this deliverable states clearly the methods and tools of internal communication within the work package.

• D5.2 First Communication and Dissemination Report (M24): this is the first report on communication and dissemination activities that were implemented during the first year of the project and will be following the initial action plan of activities as described in D5.1 deliverable.

• D5.4 Update of the Communication and Dissemination Plan (M24): this is the updated version of the communication and dissemination plan based on the developments of the project and the remaining tasks and time till the end of the project. Moreover, the report outlines a yearly report related to the dissemination and communication activities performed and tools used by project partners during Y2 (M13-M24) of the project to achieve the objectives of the reporting period.


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1.4 Quality of the deliverable

The structure and the way of reporting are similar to the previous reports related to communication and dissemination. The draft of the deliverable and the final version was prepared by Gov2u. The content of the Y3 reporting on activities was provided by consortium partners. The deliverable was reviewed by ULANC and then submitted to EC by the project coordinator for final review and approval. The deliverable is written in English, is included in the correct template of the project and a language quality control has been performed.


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2 Communication and Dissemination Objectives in Y3 During 2018, the major priority of the project was to continue the project’s promotion to the wider audience, to maximize the impact of the project findings and conclusions, as well as to intensify the networking by organizing project events and participate in other major, third party events. As a result of this strategy we expect that exploitation planning and further take up of solutions can be supported.

In detail, we focused on and managed to achieve the following objectives:

• To participate in various events at local and European level to raise visibility of Mobile Age project and developments so far as well as to increase our audience and their interest in Mobile Age;

• To create new marketing materials (field sites videos, policy briefs, poster, e-invitation, etc.) for the communication online and offline of the project;

• To organize, raise visibility about and accomplish the Final Conference of the project where the project’s applications and policy briefings will be presented;

• To organize a meeting with MEPs at the European Parliament to present the project solutions and policy briefings;

• To organize a workshop at the European Economic and Social Committee presenting the co-creation approach for coping with the digital divide;

• To design and launch the web version of the Co-creation Guidebook, one of the project’s main output;

• To promote the project via the website, media and social media as well as the online community of Joinup;

• To establish a wide network of audiences that have a strong interest in the project and thus raise more visibility of the project, its co-creation method and achievements so far;

• To create synergies with other projects and mainly focus on Common Dissemination Booster provided by EC for intensification of dissemination of EU projects’ results;

• To support all WP5 partners as far as their communication activities are concerned;

• To plan, coordinate and report on communication and dissemination activities that have been performed by WP5 as foreseen in the DoW for Y3;

• To produce the dissemination deliverables and any other project report including WP5 efforts on dissemination and communication as foreseen in the DoW for Y3;

• To maintain and enhance positive reputation of the project, as well as gain trust and acceptance of the key outputs and exploitable results of the project by further networking with similar projects and target customers.

Ilenia Gheno

I believe EC projects are not authorized to set up copyrights on its outcomes and deliverables; to be checked!


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3 Communication and Dissemination Activities in Y3: online and offline

During the reporting period (from February 2018 to January 2019), WP5 focused its efforts on developing and implementing the strategy and activities that had designed since the beginning of the project and will result in the best and most effective promotion of the project at local, European and international level.

In this context, WP5 partners organized 19 events in order to promote the project and participated in 37 third party events, while they continued their communication and contact with various stakeholders with vested interest in the project. They gave interviews to press and generally managed to promote the project through media. Lots of articles have been published about Mobile Age on newspapers and websites.

Special emphasis was put on the organization and implementation of the Mobile Age Final Conference which took place on October 10th in Brussels. The event was organised by AGE and supported by Gov2u. An e-invitation was designed by Gov2u and sent to various stakeholders to invite them, while a poster, goodie bags and a feedback evaluation card were created for this event. From more than 70 registered participants, around 50 professionals were present in the Final Conference, mainly coming from the academia (18 people), civil servants at EU and local level (11 people) and from the non-governmental sector (10 people). Kieran McCarthy, Member from the European Committee of the Regions and Cork City Council (Ireland) and Gary Copitch from the CoSIE project were among the invited speakers. After the completion of the conference, AGE issued a press release to announce about the conference’s main outcomes. This is the second Mobile Age press release and it is available at: https://www.mobile-age.eu/images/press_release/pdf/Press_Release_MobileAge_Final-conference.pdf .

Another important event of the reporting period that has to be mentioned is the Mobile Age presentation and discussion at the European Parliament Joint Intergroup Meeting “The future of Europe is co-created. Digital public services for age-friendly cities and communities”. This event was held on January 29th, 2019 at the European Parliament. Organised by AGE and hosted by the Intergroup on Active Ageing, Intergenerational Solidarity and Family issues, and the Urban Intergroup, this event was the opportunity for Mobile Age to reach out to European decision-makers and to bridge the gap between European policies and local practices. The report about the event and the presentations are available on the project’s homepage.

At European level, it is also worth mentioning the participation of Mobile-Age at the ICT2018 Conference in Vienna (December 2018). Organised by the European Commission, this is a major European event for professionals in the ICT sector. Within this framework, AGE organised a networking session, which was successfully attended by more than 30 participants. Attendees were particularly interested in CIDER – the co-creation guidebook, and in discussing with AGE, ifib, TingTung and Aristotle University about ideas for fostering co-creation especially in the public sector.

Furthermore, again at European level, AGE organized the workshop on ‘Empowerment to Bridge the Digital Divide’ on 24 May 2018 at the EESC – the European Economic and Social Committee in Brussels. The event looked at how to increase digital skills for older persons, how to connect rural territories, how to make internet accessible for persons with disabilities. It was the occasion for showcasing practices from the UK, Belgium, Greece and Germany, from the Mobile-Age project, fostering an inclusive and participatory approach to the topic.

Moreover, another highlight of this reporting period is the fact that AGE, Gov2u and Tingtun AS participated in the Common Dissemination Booster (CDB) that encourages projects to come together to identify a common portfolio of results and shows them how best to disseminate to

https://www.mobile-age.eu/images/press_release/pdf/Press_Release_MobileAge_Final-conference.pdf



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end-users, with an eye on exploitation opportunities. It is a brand-new service from the European Commission which is free of charge. The aforementioned partners participated in conference calls with the rest of interested projects, CoSIE and SoCaTel. We focused on Service 2 of the CDB, Stakeholder/End user mapping. The service basically acknowledged the good structure of the dissemination opportunities foreseen by AGE at the beginning of Y3 and then implemented, and welcome the fact that Mobile-Age had conceived several settings for cross-fertilisation with CoSIE and SoCaTeL.

It is also important to mention that great effort of WP5 partners has been put on the preparation of the policy briefs that is a main output of the project and were presented during the Final Conference in Brussels. ULANC, ifib and Tingtun AS, in collaboration with AGE, wrote six interesting policy briefs focusing on crucial topics related to Mobile Age such as the accessibility of older adults to digital services, e-inclusion, co-creation method, etc. The full list of the policy briefs is available on the project website at: https://www.mobile-age.eu/project-outcomes/policy-briefs.html .

During the reporting period, a significant number of co-creation meetings have been organised in the four field sites, namely Bremen, Region of Central Macedonia, South Lakeland and Zaragoza. A number of older adults participated in this co-creation process of Mobile Age project and contributed to the development of the app/services. So, as soon as these meetings were completed and recorded by each pilot partner, Gov2u produced four video testimonials in which older adults from Bremen, Region of Central Macedonia, South Lakeland and Zaragoza narrate how they contributed, how satisfied they are with the outcome in their city, how they experienced the co-creation process and what they have learnt. The four video testimonials are available on project website at: https://www.mobile-age.eu/project-outcomes/videos/field-sites-videos.html

Last but not least, for better communication of the project and dissemination of the so far results, Gov2U used the Joinup platform to promote various news about the project concerning newsletter issues, events, press release, Final Conference, policy brief, etc. to the general audience.

3.1 Overview of WP5 activities in Y3 in numbers and comparison with Y2 and Y3

In a nutshell, WP5 activities for Year 3 are summarized in the table below:

Type of activity Numbers in Y3

Number of Page views on Mobile Age website (retrieved 21 Jan.2019) 15.735

Number of visits (sessions) on Mobile Age website (retrieved 21 Jan.2019)

5.232

Organization of events (co-creation events, engagement workshops, etc.) 19

Participation in conferences, workshops and events 37

Communication with stakeholders (via email, social media, phone, contact

64

https://www.mobile-age.eu/project-outcomes/policy-briefs.html

https://www.mobile-age.eu/project-outcomes/policy-briefs.html

https://www.mobile-age.eu/project-outcomes/videos/field-sites-videos.html

https://www.mobile-age.eu/project-outcomes/videos/field-sites-videos.html

Ilenia Gheno

Could this be review at 31.01 instead? The event at the EP was practically not included in the counting….. not sure it will change much, but it would be more complete to set up the last day of the project for counting total views


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form of the website, etc. or even face-to-face meetings)

Scientific publications 6

Press and Media Coverage (radio, TV, newspapers, magazines, informational websites) – external

76

Internal media coverage through partners’ channels (social media, magazines, newsletters, blog posts, websites)

20

Total Press & Media coverage (internal and external references to Mobile Age project)

96

Online and offline marketing tools 22

Social media (total number of likes in FB, followers in Twitter, connections in LinkedIn)

Y3: 130 likes in Facebook

Y3: 382 followers, 499 tweets

Y3: 50 members in LinkedIn

Videos created (available on Vimeo) 30

Newsletter Issues 2

Liaison with other similar projects 4

Table 2 : Dissemination and Communication Channels, Tools and Actions in Y3

It is interesting to have a look at the same data as measured in Y2 and Y1:

Type of activity Numbers in Y2 Numbers in Y1

Number of Page views on Mobile Age website 11.643 8.620

Number of visits (sessions) on Mobile Age website 3.428 3.036

Organization of events (co-creation events, engagement workshops, etc.) 42 32

Participation in conferences, workshops and events 21 21

Communication with stakeholders (via email, social media, phone, contact form of

24 13


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the website, etc. or even face-to-face meetings)

Scientific publications 5 -

Press and Media Coverage (radio, TV, newspapers, magazines, informational websites) – external

32 141

Internal media coverage through partners’ channels (social media, magazines, newsletters, blog posts, websites)

51 52

Total Press & Media coverage (internal and external references to Mobile Age project) 83 193

Social media (total number of likes in FB, followers in Twitter, connections in LinkedIn)

93 likes on Facebook

248 followers

36 members in LinkedIn

62 likes on Facebook

165 followers, 204 tweets

35 members in LinkedIn

Videos created (available on Vimeo) 20 -

Newsletter Issues 3 3

Liaison with other similar projects 5 12

Table 3 : Dissemination and Communication Channels, Tools and Actions in Y2 and Y1

3.2 Detailed description of the online and offline activities in Y3

3.2.1 Mobile Age Website

During Y3 (from February 2018 to January 2019), WP5 regularly updated the Mobile Age website. As indicated by the numbers below, the project website remains the most informative and resourceful dissemination tool. It is a major channel of information and communication for visitors and, for this reason, is harmonized and interrelated with the main goals of WP5 to disseminate the project findings as well as to engage key stakeholders with a view to knowledge sharing. Furthermore, given its importance, the website will be hosted by Gov2u for 2 more years after the project ends.

The website is a means to convey all information pertained to the project for a range of audiences. Since its launch, the website is regularly updated to maintain a sustained interest in project activities. Updates made during the reporting period highlight project news, project in the press, events, relevant articles, press releases, newsletter issues, synergies and other activities dedicated to dissemination.

In Y3 we communicated the most important developments and events of the project through the website. The website’s homepage hosts the banner that links the visitor of the website to


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the guidebook to co-creating digital public services. The link is: https://co-creation.mobile-age.eu/en/ .

Figure 1 : Mobile Age Guidebook (banner in website)

Co-creation is an approach adopted on the assumption that a participatory process will lead to services becoming more relevant and usable. This guidebook offers good practice examples, materials and tools to practitioners in local and regional government, as well as NGOS, who provide services to citizens and who intend to collaborate with them to co-create digital solutions that improve their service delivery. While our own experiences and lessons learned are based on six co-creation projects with older adults, the guidebook also provides useful recommendations for co-creation projects with other target audiences.

More banners have been added on the homepage to highlight important events that have been organised by Mobile Age partners. The Mobile Age Conference “Co-creating open digital services for age-friendly cities and communities” that was held on October 10th, 2018 in Brussels was posted on the website to attract more attendees that were able to click on “Registration” and book their place in the Conference. After the Conference, the presentations have been posted and are available on the website:

• Presentations: https://www.mobile-age.eu/presentations

Moreover, the videos presented are available on the website under the Project Outcomes.

Figure 2 : Mobile Age Final Conference (banner in website)

The most recent banner is related to the event “The future of Europe is co-created. Digital public services for age-friendly cities and communities” that took place at the European Parliament. AGE partner scheduled this meeting at the European Parliament for the 29th of January 2019.

https://co-creation.mobile-age.eu/en/

https://co-creation.mobile-age.eu/en/

https://www.mobile-age.eu/presentations


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People can view the agenda and register online. After the event, the final report with the highlights of the day (including PPT, pictures and key resources of the project) was posted.

Figure 3 : Mobile Age presented at the European Parliament Joint Intergroup Meeting (banner in

website)

Besides the various events that are announced in the form of banners on the homepage to attract attention of the visitors, the homepage has been updated also with the links to the App Store and Google Play where Lancaster University has uploaded the Mobile Age app. According to the description in both online stores, “The Mobile Age app aims to provide information on services, volunteering opportunities and events aimed at older adults living the South Lakeland area in the UK. These events and services are combined with information for transport and travel, facilities on route, such as public toilets and benches and weather. Users can specify their preferences in a user profile to tailor searches to their specific needs. Clear and trustworthy information is provided through one portal that links up open data from various trusted sources, avoiding the need for multiple searches, thus reducing barriers to social participation.”

• Mobile Age on App Store: https://itunes.apple.com/gb/app/mobile-age/id1389074427

• Mobile Age on Google Play: https://play.google.com/store/apps/details?id=uk.ac.lancs.mobileage

These applications can be downloaded for free.

https://itunes.apple.com/gb/app/mobile-age/id1389074427

https://itunes.apple.com/gb/app/mobile-age/id1389074427

https://play.google.com/store/apps/details?id=uk.ac.lancs.mobileage


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Figure 4 : Mobile Age application available on App store and Google Play

With regard to the data retrieved from the back end of the Mobile Age website on the 30th of January 2019, the numbers are presented in the table below:

Field Data retrieved Y3

Newsletter subscribers1 28

Number of items on News 56

Number of items on Events 6

Table 4 : Website data Y3

Data retrieved on 30th of January 2019 from Google Analytics about Mobile Age website are presented in the following table:

Field Data retrieved Y3

Users (unique visitors) 3.630

Number of Sessions (visits) 5.437

Number of Page views 16.691

Average Session Duration 00:02:49

Number of New Visits 3.590

Number of Returning Visits 520

1 We need to note that the number of Newsletter subscribers is decreased due to the implementation of the General Data Protection Regulation (GDPR) in May 2018. Gov2u created a campaign to inform all newsletter subscribers about the new policy but we didn’t receive confirmation from all previous subscribers that they would like to keep receiving news from the project. Therefore the list has fewer recipients now, only those that confirmed and we can still use their emails for sendouts.


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New visits vs Returning visits (percentage)

87.3% New Visitors vs 12.7% Returning Visitors

Table 5 : Website data from Google Analytics (Feb.2018 – 30 Jan. 2019)

Figures indicating the aforementioned data retrieved are available in Appendix I.

3.2.2 Mailing Lists

A data base of contacts including stakeholders and interested parties from local regional, national and European level has been created by WP5 leader, Gov2u, and project partners continue to contribute to this activity.

This data base has been used to make announcements related to the project about specific achievements, developments, event participation, etc. The aim of using these lists is to raise awareness about Mobile Age, and to inform and engage stakeholders.

These lists were updated in Y3 and the number of recipients decreased after the implementation of General Data Protection Regulation (GDPR) in May 2018. Gov2u created a campaign to inform all mailing lists recipients about the new policy and the compliance of the website with the GDPR. However we didn’t receive confirmation from all previous subscribers and recipients that they would like to keep receiving news from the project.

3.2.3 Mobile Age Social Media

Social media accounts for Mobile Age were created in order to reinforce the direct communication with its audience. Since the beginning of the project regular posts are made by Gov2u and AGE partners. All project news, events, new promotional materials, presentations at third party events and other news from other EU funded projects where cross dissemination synergies had been established with them, were posted and shared on Mobile Age social media accounts.

The following tables present how the number of “likes”, “followers” and “members” evolved during the years of project implementation. The numbers for Y1 were presented at D5.2 First Communication and Dissemination Report and those for Y2 were presented at D5.4 Update of the Communication and Dissemination Plan respectively.

Field Details

Social Network Facebook

URL https://www.facebook.com/mobileageeu

Progress made during project’s lifetime

Y3: 130 likes

Y2: 93 likes

Y1: 62 likes

Table 6 : Mobile Age page on Facebook

Field Details

Social Network Twitter

https://www.facebook.com/mobileageeu

Ilenia Gheno

This is redundant with the foot note, I would suggest to keep either one text or the other.


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URL https://twitter.com/mobileageeu?lang=el





Table 7 : Mobile Age profile on Twitter

Field Details

Social Network LinkedIn

URL https://www.linkedin.com/feed/?trk=nav_back_to_linkedin


Y3: 50 members

Y2: 36 members

Y1: 35 members

Table 8 : Mobile Age profile on LinkedIn

The abovementioned LinkedIn account is the project’s profile page which was created in April 2017 for better dissemination and visibility of the project. However, the group page is also available at: https://www.linkedin.com/groups/8475752/profile.

3.2.3.1 Facebook Page Insights & Twitter Page Analytics

As already explained in previous reports, the “Facebook Page Insights” is a free service for all Facebook Pages and Facebook Platform application and websites. Facebook Insights provides Facebook Page owners and Facebook Platform developers with metrics about their content. By understanding and analyzing trends within user growth and demographics, consumption of content, and creation of content, Page owners and Platform developers are better equipped to improve their business with Facebook. Only Page administrators, application owners, and domain administrators can view Insights data for the properties they own or administer. The metrics data is aggregated on a daily basis and is made available within 24 hours after a full day is complete.

The figures presented in Appendix II show overall data from Facebook Page Insights for the Mobile Age page within the reporting period. Data on “Total page likes”, “Post reach”, “Followers”, “People reached”, etc. are presented.

Finally, some analytics about Mobile Age Twitter page are presented in Appendix III.

3.2.4 Mobile Age on Scribd, Issuu, Slideshare and Vimeo platforms

Mobile Age profiles on digital publishing platforms (Issu, Slideshare and Scribd) were updated during Year 3 of the project as these platforms serve for communicating further the project’s developments and outcomes, mainly publications, newsletters and public deliverables. The project’s profiles and the uploaded documents can be found at the following links:

• Mobile Age Scribd profile: https://www.scribd.com/user/319716540/Mobile-Age-EU-project (21 uploaded documents)

https://twitter.com/mobileageeu?lang=el

https://www.linkedin.com/feed/?trk=nav_back_to_linkedin

https://www.linkedin.com/groups/8475752/profile

https://www.scribd.com/user/319716540/Mobile-Age-EU-project

https://www.scribd.com/user/319716540/Mobile-Age-EU-project


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• Mobile Age Mobile Age Issuu profile: https://issuu.com/mobileageeuproject (24 uploaded documents)

• Mobile Age Slideshare profile : https://www.slideshare.net/mobileage (25 uploaded documents)

Figure 5 : Mobile Age on Scribd platform

https://issuu.com/mobileageeuproject

https://www.slideshare.net/mobileage


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Figure 6 : Mobile Age on Slideshare platform


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Figure 7 : Mobile Age on Issuu platform

Regarding the Mobile Age Vimeo account (https://vimeo.com/mobileage) and videos from project’s activities in pilot sites as well as video testimonials of the field sites (Bremen, South Lakeland, Region of Central Macedonia and Zaragoza) were uploaded and promoted through this channel. Now, 30 videos are uploaded on this account.

Some examples of such videos are listed below:

• Mobile Age Bremen: https://vimeo.com/294158156 • Mobile Age Zaragoza: https://vimeo.com/294157124 • Mobile Age South Lakeland: https://vimeo.com/294156038 • Mobile Age Region of South Lakeland: https://vimeo.com/294154667

https://vimeo.com/mobileage

https://vimeo.com/294158156





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• Butenunbinnen über den Digitalen Stadtteilführer für Osterholz: https://vimeo.com/279642459

• Hemelingen Evangelische Kirche (mit Audiokommentar): https://vimeo.com/277432438

• Kick-off Event Bremen Hemelingen: https://vimeo.com/273860418 • Spaziergang Schlengpark (mit Audiokommentar): https://vimeo.com/277432258 • Hemelingen Bürgerhaus (mit Audiokommentar): https://vimeo.com/270354224

Figure 8 : Mobile Age in Vimeo platform

3.2.5 Newsletter Issues

Two newsletters were created during the last year of the project and sent online to all subscribers, announcing news and developments in an interesting and easy to understand way. As always, these newsletter issues were created, designed and distributed via email to the mailing list and the subscribers for disseminating the project’s developments and communicating to the general public the consortium’s performed work. All issues are also available in electronic version at project’s website. They are accessible via the Mobile Age website under the section “Project Outcomes”, subsection “Newsletter Issues”. Website visitors can easily subscribe to the newsletter distribution list and follow the project’s progress.

The table below presents the links of the last issues that have been released, while their images are available in Appendix IV.

Issue Date of release Available in URL

Newsletter Issue No.7 July 2018

https://www.mobile-age.eu/newsletters-issues/newsletter-issue-no-7-july-2018.html

Newsletter Issue No.8 January 2019

https://www.mobile-age.eu/newsletters-issues/newsletter-issue-no-8-january-2019.html













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Table 9 : Newsletter Issues

Besides the website and as mentioned above, the Newsletters issues can be found on Issuu, Slideshare and Scribd (URLs provided in previous section), as well as Joinup.

3.2.6 Press Releases

During the third year of the project another press release has been published and circulated via the project’s mailing lists. The 2nd press release is focused on the Mobile Age Final Conference which took place on October 10th, 2018 in Brussels. The press release presents the highlights of the Final Conference and some important quotes by key speakers. The press release was disseminated as usual and posted on social media, etc. to gain more visibility.

Although in previous reports we estimated that three press releases would be published in Year 3 (focused on field site reports OR field sites and results of co-creation events, about the Final Conference and about the project’s completion), at the end we thought that these issues would be better covered in Newsletter issues, news articles on the website and social media posts that are more direct to the lay audience. Therefore only one press release has been published. The press release is posted and available on the:

• Project website at: https://www.mobile-age.eu/images/press_release/pdf/Press_Release_MobileAge_Final-conference.pdf

• Joinup website: https://joinup.ec.europa.eu/news/2nd-mobile-age-press-release • Issuu Digital publishing platform:

https://issuu.com/mobileageeuproject/docs/press_release_mobileage_final-confe • Scribd: https://www.scribd.com/document/399638108/2nd-Press-Release-Mobile-

Age-project • Slideshare: https://www.slideshare.net/mobileage/2nd-press-release-mobile-age-

project • Find the full text of the 2nd press release at Appendix V.

3.2.7 Promotional Materials

Gov2u has designed a series of dissemination materials (online and offline) in order to create and maintain the common identity of the project, raise its visibility and support project partners to their promotional activities in workshops, face to face meetings, etc.

The offline dissemination of the project through workshops and other related events was supported with the creation of the promotional materials addressed to senior citizens. These materials supported partners’ activities and co-creation workshops at field sites in Lancaster, Thessaloniki, Bremen, and Zaragoza. Moreover, WP5 leader, Gov2u, provided the design of the “Interim Co-creation Good Practice Guide Book” (D1.3) in order to achieve the optimum graphic outcome for it.

A full list of materials designed by Gov2u and provided to partners can be found below and figures of some materials were listed in Appendix VI.

The layout of all promotional materials consists of the Mobile Age logo, the project’s grant agreement number and the EU emblem.

Partner’s Name

Name of the material

Date of creation

Description of the material, why it was created and to whom it is addressed



https://joinup.ec.europa.eu/news/2nd-mobile-age-press-release

https://issuu.com/mobileageeuproject/docs/press_release_mobileage_final-confe

https://www.scribd.com/document/399638108/2nd-Press-Release-Mobile-Age-project

https://www.scribd.com/document/399638108/2nd-Press-Release-Mobile-Age-project

https://www.slideshare.net/mobileage/2nd-press-release-mobile-age-project

https://www.slideshare.net/mobileage/2nd-press-release-mobile-age-project


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Gov2u, ifib District Guide for Bremen Osterholz

February 2018

It is a map-based district guide with information on 17 beautiful places and paths as well as more than 70 institutions from the fields of culture, sports, meeting and counselling. This district guide accessible to people without access to the internet, a printed brochure of the 17 beautiful squares and paths was written by ifib and designed by Gov2u and is also available online at: https://www.mobile-age.eu/images/project_outcomes/pdf/Digital-district-guide-for-Bremen-Osterholz.pdf

Gov2u, ULANC, AGE

Policy Brief : Pathways to Meaningful Access: Accessible digital services for older adults

October 2018

Issues of access to digital services require a situated understanding of the pathways of access for everyone, based on older adult’s everyday practices. Further, pathways to access are not static, the conditions of access and the mode of access will change for individual older adults (e.g. declining health or different financial position) and potentially for districts (e.g. new infrastructure / agencies). Policy thus needs to attend to these changes. The brief was written by ULANC and designed by Gov2u.

Gov2u, Tingtun AS,AGE

Policy Brief: Can the GDPR help SMEs innovate for older adults in Europe?

October 2018

The General Data Protection Regulation (GDPR) has caught the attention of consumers, producers and media. This brief focuses on the GDPR and the market for service providers, especially European SMEs, to deliver innovations to older adults. This brief was written by Tingtun and designed by Gov2u.

Gov2u, ULANC, AGE

Policy Brief: Digital strategies to address loneliness and social isolation amongst older adults in rural districts

July 2018

There is a risk that service delivery to older adults through ICT interventions, in the pursuit of efficiency savings, can increase social isolation and loneliness. However, ICT can also be used to facilitate and enhance opportunities for social connectedness. This brief was written by ULANC and designed by Gov2u.

https://www.mobile-age.eu/images/project_outcomes/pdf/Digital-district-guide-for-Bremen-Osterholz.pdf





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Gov2u, ULANC, AGE

Policy Brief : Privacy implications of technologies to address social isolation amongst older adults

October 2018

Currently we are observing a demographic shift towards older populations and increasing use of digital technologies by these citizens. Older adults have different privacy vulnerabilities than the general public. Current data protection regulations such as the GDPR do not address the privacy issues of older adults as they focus on the general cases – extensions or revisions may be necessary. This brief recommends that special attention should be paid to the implementation of data protection requirements for ICT aimed at older adults. It was written by ULANC and designed by Gov2u.

Gov2u, ifib, AGE

Policy Brief: Co-creation as a way to facilitate user-centricity and take-up of eGovernment services. The case of digital public services for older adults.

October 2018

Co-creation requires more resources than ordinary service design; it only pays off when government units meet the proposals of citizens with sufficient scope for action. This is more likely for local or regional information services than for nationwide transaction services. In order to identify services that justify the effort of co-creation, we recommend to plan four steps. This brief was written by ifib and designed by Gov2u.

Gov2u, ifib, AGE

Policy Brief : Responsive e-inclusion of Europe’s older adults as a pre-condition for the take-up of digital public services

October 2018

To overcome the Age Gap for Third Agers there is sufficient knowledge to roll out broad programmes at the local level in particular around senior centres and similar public institutions. In an ageing society with an average life expectancy of up to 85 years we should not neglect the digital exclusion of older adults beyond 74 years because telephone interviews are not feasible and personal interviews a home are more expensive. Older citizens may benefit in many ways from digital public services and compensate for physical limitations, if we improve our knowledge about the different living circumstances and resources and


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explore appropriate responsive ways to overcome various barriers beyond physical access. This brief was written by ifib and designed by Gov2u.

Gov2u, all partners

Newsletter Issue, No.7 July 2018

It is the 7th Newsletter issue of the project covering the news updates and progress made during a 6-month period of the project. It was decided to have a longer period between the previous issue and the next one so we could have more news to report. The issue is available online at: https://www.mobile-age.eu/project-outcomes/newsletter-issues.html

AGE, Gov2u

Press Release No.2 – Unleashing the Potential of Open Data for Age-Friendly Cities

October 2018

This press release was created and published after the Mobile Age Final Conference on October 10th, 2018 in Brussels. It comments on what has been presented and it is available on the project’s website at: https://www.mobile-age.eu/images/press_release/pdf/Press_Release_MobileAge_Final-conference.pdf .

RCM, Gov2u Regional Central Macedonia – Field-site video

October 2018

This video was created by RCM and edited by Gov2u. It is meant to present testimonies of the older adults that participated in the co-creation method and they share how was their experience and which were the lessons learnt. The video is available at: https://vimeo.com/294154667 .

ZGZ, Gov2u Zaragoza – Field-site video

October 2018

This video was created by ZGZ and edited by Gov2u. It is meant to present testimonies of the older adults that participated in the co-creation method and they share how was their experience and which were the lessons learnt. The video is available at: https://vimeo.com/294157124 .

ULANC, Gov2u

South Lakeland – Field-site video

October 2018

This video was created by ULANC and edited by Gov2u. It is meant to present testimonies of the older adults that participated in the co-creation method and they share how was their experience and which were the

https://www.mobile-age.eu/project-outcomes/newsletter-issues.html

https://www.mobile-age.eu/project-outcomes/newsletter-issues.html








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lessons learnt. The video is available at: https://vimeo.com/294156038 .

ifib, Gov2u Bremen – Field-site video

October 2018

This video was created by ifib and edited by Gov2u. It is meant to present testimonies of the older adults that participated in the co-creation method and they share how was their experience and which were the lessons learnt. The video is available at: https://vimeo.com/294158156 .

AGE, Gov2u e-invitation for the Final Conference July 2018

This is the electronic invitation that had been sent to various stakeholders in order to announce the upcoming conference and its agenda, the registration available online as well as to invite them to attend. The e-invitation has been designed and sent by Gov2u in July, September and October 2018.

AGE, Gov2u Short versions of 2 policy briefs

November 2018

One-page policy briefs (GDPR brief and Co-creation brief) for the ICT2018 conference. These materials were designed by Gov2u and available at: https://www.mobile-age.eu/images/project_outcomes/pdf/Co-creation-eGovernment-services-v2-web.pdf and https://www.mobile-age.eu/images/project_outcomes/pdf/GDPR-help-SMEs-v2-web.pdf .

AGE Printed cotton bags

October 2018

Printed cotton bags as goodies to hand to the attendees of the final conference

AGE Umbrellas January 2018

Umbrellas as goodies to hand to the attendees of the EP event

AGE CANVA leaflet January 2018

Leaflet to invite over to the ICT2018 networking session of Mobile Age

Gov2u Newsletter Issue, No.8

January 2019

It is the 8th and last issue of the project. It is available at: http://mobile-age.eu/newsletter/2019/01/

Gov2u Poster for the Final Conference

October 2018

https://www.mobile-age.eu/images/project_outcomes/FinalConference-poster.jpg



https://www.mobile-age.eu/images/project_outcomes/pdf/Co-creation-eGovernment-services-v2-web.pdf




https://www.mobile-age.eu/images/project_outcomes/pdf/GDPR-help-SMEs-v2-web.pdf



http://mobile-age.eu/newsletter/2019/01/

http://mobile-age.eu/newsletter/2019/01/





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Gov2u Feedback card for the Final Conference

https://www.mobile-age.eu/images/project_outcomes/pdf/Final-Conference-Feedback-Card.pdf

Tingtun AS, Gov2u

Commercial Factsheet

February 2019

https://www.mobile-age.eu/images/project_outcomes/pdf/Commercial-Factsheet.pdf

Table 10 : Dissemination materials (online and offline)

3.2.8 Organization of events (co-creation events, engagement workshops, etc.)2

Partner’s Name

Name of the event

Date of the event

Location of the event (city, country)

Description of the event (type, aim, size of the audience, type of the audience)

ULANC Co-creation workshop 21

16/02/2018 Kendal, UK Co-creation workshop The aim was to improve the app’s interface by co-creating icons for the different categories of events. The group generated ideas (drawing and concepts) for all the icons that were being used in the app.

Attended by the core older adult co-creation group


09/03/2018 Kendal, UK Co-creation and evaluation workshop. The first half of the workshop was centered on the participants returning the cultural probes. We had an open discussion about what it was like to use the app for two weeks. In the second part of the workshop, participants answered an evaluation survey. Attended by the core older adult co-creation group

2 Photos from these events can be seen in Appendix VI.








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13/04/2018 Kendal, UK Attended by the core older adult co-creation group






25/05/2018 Kendal, UK Attended by the core older adult co-creation group plus an intermediary and a service provider

ULANC User testing U3A 13/06/2018 Lancaster, UK

ULANC User testing Kendal

18/06/2018 Kendal, UK

ULANC Video interviews 05/07/2018 Kendal, UK

AGE Empowerment to Bridge the Digital Divide

24/05/2018 Brussels, BE

Workshop hosted by the Civil Society Days 2018, 60 participants, especially civil organisations and their representatives

AGE Mobile Age Final conference 10/10/2018 Brussels, BE

Final Conference, 50 participants, all kind of stakeholders

AGE

ICT2018 Conference and Networking Session

5/12/2018 Vienna, AT

Networking event hosted at the EC ICT2018 Conference, attended by 30 external participants, especially researchers, academics, business

AGE

European Parliament Intergroup Meeting “The future of Europe is co-created. Digital public services for age-


Joint Intergroup meeting (Intergroup on Active Ageing and Urban Intergroup), presenting the project to EU policy makers.


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friendly cities and communities

ifib Kick-off Event Bremen Osterholz

09/02/2018 Local district administration

We officially launched the co-created for Osterholz integrated in the official online city portal. Around 40 citizens and press representatives had come.

ifib Kick-off Event Bremen Hemelingen

23/05/2018

Bürgerhaus Hemelingen (community centre)

We officially launched the co-created for Hemelingen integrated in the official online city portal. Around 20 citizens and press representatives had come.

RCM Co-creation event 02/03/2018

12th Open Care Centre of the Municipality of Thessaloniki, Greece

The aim of the one-hour-and-a-half workshop was to remind and present the basic services of the application and the questionnaires results of the services evaluation; to demonstrate various options for the interface/functionality of the application; to co-create the provided services; to demonstrate the current interface and functionality of the developed mobile application through mockups, and to discuss about the preferred/favorite pharmacies of the seniors.

RCM Co-creation event 24/04/2018


The aim of the two-hour event was to demonstrate the results from adjusting the mobile application interface according to the technical decisions that were taken from the last KAPI co-creation event.


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Moreover, seniors had the opportunity to take some tablets and test the application with various themes and styles (e.g. different colors, different layout etc). Seniors were asked to proceed with various tasks related to the application, like finding the closest hospital, or calling to a doctor in order to evaluate the accessibility and the user experience of the application's various user scenarios.

RCM Video co-creation meeting 29/06/2018


Five interviewees attended the meeting. Two staff from RCM, one from AUTH and the operator, along with two OCC intermediaries created five interviews for the project.

RCM Publicity event 23/11/2018


This big event was organized for all the participants and also for these members of the OCC that would be interested in the application. The Governor of the Region and the president of the OCC attended the event. Videos from all field site were shown, a discussion on the role of the elderly people in the digital world was made and the tablets were held to the lucky participants. Local TV channels covered the event.

Table 11 : Organization of events


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3.2.9 Participation in third party events (conferences, workshops, meetings, etc.)

Partner’s Name

Name of the event

Date of the event

Location of the event (city, country)

Description of the event (type, aim, size of the audience, type of the audience)

ULANC Campus in the City - Lancaster University event

03/03/2018

St. Nicholas Arcade, Lancaster UK

A full day event at Lancaster City Centre to showcase to the local community the research being carried out at Lancaster University.

The project held a stall in the events demonstrating the Mobile Age Social Connectedness App to the local population. Around 25-30 people spent time at the stall interacting with the tablets and some of those answered a feedback survey.

ULANC World Health Innovation Summit

15-16/03/2018

Blackpool, UK

A two-day immersive health & well-being summit, of interest to anyone who wants to improve their own health & well-being or supports others to do so. Health Professionals, Users, Business, Academia.

ULANC Presentation to the Continuing Learning Group at Lancaster University

09/05/2018

Lancaster University, UK

A presentation and demonstration of the Mobile Age Social Connectedness App to the Continuing Learning Group. This is a group of around 20 older adults that meets every week during term time for lectures and discussions.

AGE

EIP AHA Conference of Partners side event on smart and age-friendly cities

26/02/2018

Brussels, BE

Major EIP AHA event’s side event, 40 participants, all kinds of audience

AGE Patient Engagement Workshop - EIP AHA

01/03/2018

Brussels, BE

Major EIP AHA event’s side event, 15 participants, all kinds of audience


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Conference of Partners' Side Event

AGE AGE Council of administration meeting

10-11/04/2018

Brussels, BE 30 participants, leaflets

AGE Co-creating a citizen centric city label

12/04/2018 Brussels,

BE 40 participants, all kinds of audience

AGE

TRAME, Séminaire européen, stimuler l'innovation, comment répondre aux enjeux de la ruralité

17-18/04/2018

Tourinnes- la-Grosse, BE

20 participants, all kinds of audience

AGE

Civil Society Days (Workshop on Empowerment to overcome the digital divide)

25/05/2018

Brussels, BE 70 participants, civil society

https://www.eesc.europa.eu/en/agenda/our-events/events/civil-society-days-2018

AGE

Digital transition meets participatory governance

25/05/2018

Brussels, BE

Policy makers

AGE Mobility Scouts final conference

5/05/2018

Brussels, BE 35 participants, all kinds of audience

AGE AGE Annual Conference

6/06/2018

Brussels, BE 120 participants, civil society

AGE AGE General Assembly

7-8/06/2018

Brussels, BE 80 participants, Civil society


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AGE NewHoRRIzon Social Lab Health

26-27/06/2018


AGE/ZGZ

EIP SCC General Assembly and Action Cluster meeting

27-28/06/2018

Sofia, BG Leaflets, and presentation of ZGZ experience (request to add ZGZ on the agenda made by AGE)

AGE

Trustworthy Artificial Intelligence: building a framework with standardization

18/09/2018


AGE AAL Forum 2018

25-26/09/2018

Bilbao, ES 120 participants, all kinds of audiences

AGE AGE Council of administration meeting

24-25/10/2018

Brussels, BE

30 participants, leaflets and oral presentation of Mobile Age outcomes

AGE

Citizens Involvement in EU Research and Innovation Agenda Setting

13/11/2018

Brussels, BE

50 participants, leaflets and oral presentation of Mobile Age outcomes

AGE

A human-centric Digital Manifesto for Europe

9/11/2018

Brussels, BE

50 participants, leaflets only

AGE AgeingFit2019 30/01/2019 Lille, FR 200 participants, international fair on

ageing issues; leaflets only.

ifib Annual Meeting of the “European

20/06/2018

Dr. Juliane Jarke from ifib had the opportunity to share knowledge and experience acquired through her work


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Liaison Office of the German Research Organisations”

within Mobile Age project with about 300 people attending the Annual Meeting of the “European Liaison Office of the German Research Organisations”. Dr. Jarke participated in the 2nd panel "Public should be at hear of 21st-century science".

ifib

International Workshop "Unsettling Technogenarians: Interferences And Synergies At The Crossroads Of Gerontology And Science And Technology Studies"

21-22/06/2018

Barcelona, Spain

The aims of the meeting were to bring together scholars working in this and related areas, discuss recent developments in the field, and further build the network. Dr. Juliane Jarke from ifib represented Mobile Age at the international workshop exploring the intersection of Science and Technology Studies and Age Studies, which was held in the Internet Interdisciplinary Institute (IN3/UOC) in Castelldefels (Barcelona). Her presentation took place on Thursday 21st of June and, along with Andreas Bischof (University of Technology Chemnitz), they focused on "Configuring the Older Adult: Instances of Shaping Age and Ageing through Digital Technology Design". They presented 3 papers (15 minutes each) and 15 minutes were dedicated to questions.

ifib

Conference „Mensch und Computer“ (MuC)

02/09/2018

Dresden, Germany

Workshop on "Participative & socially responsible technology development". Around 10 social researchers, designers and computer scientists working and researching in the field of participative software design met to share and reflect on their practical experiences in participation projects. We presented our experiences with the involvement of older people in the Mobile Age project.

ifib Congress “Regacare”

28/09/2018

Düsseldorf, Germany

The REHACARE Congress is an interdisciplinary information and exchange platform for local authorities, the housing industry, social service providers and civic activists. The main topic of this year's


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congress on 28 September will be "Designing life digitally in the neighbourhood". We presented Mobile Age Outcome on a stand.

ifib

European Week of Regions and Cities

09/10/2018

Brussels, Belgium

Mobile Age was part of a session organized by the EU on co-production and co-creation of digital services. Together with two other EU projects, we discussed the challenges and opportunities of co-creation approaches with around 80 participants.

Ifib, AGE, AUTH, Tingtun, RCM

Networking session on “Moving co-creation forward”, ICT 2018, Vienna, 5th December 2018

05/12/2018

Vienna, Austria Organisation of a 45 minutes

networking session on co-creation good practice. Around 30 participants from public administration, research, business and NGOs

ifib

European Parliament Joint Intergroup Meeting

29/01/2018

Brussels, Belgium Organisation of 2 hours meeting

Around xx local and European policy maker

Gov2u

DigiNet Training Week, “Digitalization and Social Media for Adult Employment

28/08 – 01/09/2018

Athens, Greece

Gov2u communication team of Mobile Age, Vassiliki Zalavra and Pantelis Kanellopoulos were invited by Electronic Compass as guest speakers to the training and they presented to the audience how to build and implement a successful social media strategy. Within this context, Vassiliki and Pantelis primarily presented the Mobile Age project and later on the strategy that they follow in order to promote the project and its results. In particular, they talked about creating effective messages and the social media networks that they deploy as well as the lesson learnt through their experience on the topic.

The audience of the training consisted of youth and potential entrepreneurs


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who wish to create their own e-enterprise and come from Spain, Malta, Greece, Bulgaria and UK. There were around 60 attendees.

ZGZ

Digital Assembly 2018 - Citizen Focus Action Cluster Meeting

25-26/06/2018

Sofia, Bulgaria

https://www.mobile-age.eu/news/199-zaragoza-presents-its-open-government-policies-in-the-framework-of-the-digital-assembly-2018,-25-26-june-2018,-sofia,-bulgaria.html

FTB

16th International Conference, ICCHP 2018

11–13/06/2018

Linz, Austria Conference

FTB

Final conference “Co-creating open digital services for age-friendly cities and communities”

10/10/2018

Royal Library of Belgium, Brussels

Conference

Tingtun AS ICCHP2018

11-13/07/2018

Linz Conference about inclusion, accessibility and technology, https://icchp.org/

Tingtun AS

Zero Project Conference

21-23/02/2018

Vienna

Tingtun AS

Luxembourg meeting

13-15/03/2018

Luxembourg Meetings with EC and Eurostat

Tingtun AS MITT 13/06/20

18 Stockholm 60 participants from Swedish national government

Tingtun AS ETSI workshop 17/10/20

18 Stockholm

6 international, participants, https://www.mobile-age.eu/news/216-ict-terminology-workshop-on-october-17,-2018-kista,-stockholm.html

Table 12 : Participation in third party events (conferences, workshops, meetings, etc.)

https://ec.europa.eu/digital-single-market/en/events/digital-assembly-2018-sofia



https://eu-smartcities.eu/clusters/3/description










https://icchp.org/

https://www.mobile-age.eu/news/216-ict-terminology-workshop-on-october-17,-2018-kista,-stockholm.html





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3.2.10 Direct contact with stakeholders (face-to-face meetings)

Partner’s Name

Name and type of the contact

Date of the meeting

Venue / Location of the meeting

Activity description (short description of the outcome of the meeting, what we gained from it)

ULANC DEFRA, UK Govt.

7/2/2018 DEFRA, Cabinet Office, London

Niall Hayes, Professor in Lancaster University and Mobile Age Project Coordinator, distributed the policy brief on loneliness and social isolation in rural districts at a workshop hosted by the Department for Environment, Food and Rural Affairs

ULANC John Popham blog and YouTube interview channel

27/3/2018 World Health Innovation Summit, Blackpool, UK

Interview with John Popham leading to blog and YouTube video content post World Health Innovation Summit.

https://johnpopham.wordpress.com/category/rural/

ULANC SLDC and Age UK meeting

13/04/2018

Conference Room, South Lakeland House, Kendal UK

Introducing the data analytics potential of the Mobile Age Social Connectedness App. Discussion of what type of data analytics would be relevant for SLDC and AGE UK. There was also discussion of appropriate collection of data, opting out for users and issues of data protection and GDPR compliance.

ULANC B4rn Silverdale Meeting

04/05/2018

Silverdale Hotel, Silverdale, UK

Meeting with a group of older adults and volunteers working with The B4rn project in Silverdale. Exploring the possibility of implementing the Mobile Age Social Connectedness App in Silverdale in the future.

ULANC Exploitation and dissemination meeting with Age UK and SLDC

03/07/2018

Age UK South Lakeland offices,

Finkle Street, Kendal, UK

Meeting to discuss the implementation of the Mobile Age Social Connectedness App in South Lakeland. Both organisations showed interest in seeing the app implemented Locally and can foresee the App being used and/or integrated in their own services. Issues were raised about which organisation would host the service and the requirements for maintaining the software up-to-date and curate the data generated through the app (I.e. contribute




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a poster). Age UK requested the app to be developed to work in all platforms (android, amazon Fire tablets and iOS). Issues of intellectual property and exploitation to be clarified by Lancaster university so negotiation about implementation can be continued.

ULANC Digital Innovations to Tackle Loneliness meeting at Cabinet Office

23/7/2018 Cabinet Office, London

Cabinet Office – Lead policy Advisor and another advisor n Loneliness. Hour long meeting feeding into the development of the UK governments Digital innovations and tools to tackle loneliness They are formulating a strategy and have contacted Professor Hayes to discuss and feed in.

ULANC Meeting with Alertacall

06/07/2018

Lancaster University

Meeting to discuss the possibilities of exploitation of the app in collaboration with Alertacall.

ULANC Webec conference call with Klaatch (USA)

28/09/18 Webex Conference call to discuss potential exploitation of Mobile-Age app with Klaatch, a US based organisation working with loneliness and social isolation.

ULANC Meeting with Alertacall

22/10/2018


Further meeting to discuss exploitation of Mobile-Age app in collaboration with Alertacall

ULANC NHS – Healthier Lancashire and South Cumbria

15/11/2018

Preston Business Centre, Preston

Meeting to discuss exploitation of Mobile-Age app.

ULANC Meeting with SLDC

09/08/2018

South Lakeland House

SLDC is working on the provision of their digital services. I met with a new team that is working in the Customer Connect project and they reiterated their interested in using the Mobile Age Social Connectedness App in this new service. They will investigate if they have the skills and personnel resources to maintain and update the app. We are still waiting for a position from Lancaster University in relation to the issue of IP and licensing of the app.


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ULANC Tim Farron MP 16/11/2018

Constituency Office, South Cumbria

Meeting to discuss Mobile-Age research and how the app might help address issues of loneliness and social isolation in South Cumbria.

ULANC Eamonn Hennessey

(Town and SLDC Councillor)

16/11/2018

Constituency Office, South Cumbria

Meeting to discuss Mobile-Age research and how the app might help address issues of loneliness and social isolation in South Cumbria.

ULANC Kieran McCarthy

27/11/2018

SEDEC offices, Cumbria

Presentation on Mobile-Age to the Committee of the Regions at the Commission for Social Policy, Education, Employment, Research and Culture (SEDEC)


(Town and SLDC Councillor)

3/12/2018 SLDC Offices, Kendal

Meeting to discuss the app

ULANC Jonathan Brook

(Deputy Leader of SLDC)



ULANC Giles Archibald

(Leader of SLDC)



ULANC Presentation to Kendal Town Council

3/12/2018 Kendal Town Hall Council Chamber

Formal presentation during the meeting. Led to the commitment to implement the app

ULANC Meeting with Susan Davidson

4/12/2018 Lancaster University

Participation in Age research Meeting with AGE UK National Research Manager -

ULANC Presentation to The Digital Health Exchange


Presentation and then poster discussion to many representations from health and social care organisations


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ULANC Meeting with Andy Todman\

Chief Executive

Age UK West Cumbria


Attended the presentation and is keen for the app and data to be made available in west Cumbria, followed up to arrange a visit to West Cumbria and also to meet with the Director for Public Health in Cumbria

ULANC Carl Ritchie 12/12/2018


Entrepreneur [email protected]. Working for a social enterprise in London on youth loneliness

ULANC Meeting with SLDC Customer Connect Team

12/12/2018

South Lakeland Offices

SLDC – meeting to discuss how to move forward app and to align it with the Customer Connect Transformation Project. Ben Wight (IT Director), Richard Machin (Customer Connect Manager)


12/12/2018

South Lakeland offices

Meeting to discuss implementation in Kendal

ULANC Meeting with Jennie Dennet

17/12/2018

phone BBC Radio Cumbria would like to know how to share their What’s on Information via the social connectedness app and to get an update on the app

ULANC Mike Conefrey 7/1/2019 Lancaster University

Public Health Locality Manager – South Lakeland

Corporate, Customer and Community Services

Cumbria County Council. Meeting to discuss presentation to the council and how to get the various relevant stakeholders to adopt the app. Meeting followed request from Cumbria County Councillors who heard Niall’s presentation to Kendal Town Council

ULANC NHS – Healthier Lancashire and South Cumbria

9/1/2019 Preston Business Centre, Preston

Meeting to discuss exploitation of Mobile-Age app, co-creation and access (ibility). With the Digital Leads, Declan Hadley and Amanda Thornton

ULANC Morecambe Bay Clinical

14/1/2019 Telephone Meeting with John Glover, Chief Information Officer, to discuss possible

mailto:[email protected]


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Commissioning Group

funding and transfer of the app, and then a broader discussion about co-creation

ULANC Presentation – Cumbria County Council Meeting

29/1/2019 Cumbria County Council, Carlisle

ULANC Presentation – Cumbria County Council Meeting

29/1/2019 Cumbria County Council, Carlisle

ULANC Two Presentations at final Mobile Age Event

29/1/2019 European parliament, Brussels

Mobile-Age: Joint Intergroup Meeting - European Parliament – ‘Co-creating digital public services’ - Prof Niall Hayes and ‘Use of the app in South Cumbria’ - Councillor Jonathon Brooks (Deputy Leader SLDC)

ULANC Meeting with Colin Cox and Andy Todman

30/1/2019 Carlisle, County Council

Meeting with the Director of Public Health for Cumbria and with the Chief Executive of Age UK West Cumbria to discuss the open data that the app draws upon, its sustainability and deployment

ULANC Presentation to Cumbria Neurological Alliance and meetings

14/3/2019 Gillan Way, Penrith, CA11 9GQ

Presentation to the group and then meeting with Glenys Marriot, Chair of Headway South Cumbria https://www.headwaysouthcumbria.co.uk/

ULANC Radio

Interview

23/1/19 BBC Radio Lancashire

Niall Hayes interviewed on local radio breakfast show talking about the Mobile-Age App

https://www.bbc.co.uk/sounds/play/p06xl6pn

ULANC Conference poster/ demo

19/1/19 Demo: Helping to Tackle Social Isolation and Loneliness of Older Adults Using Mobile Applications

Pete Shaw, Nigel Davies, Mateus Mikusz, Chris Bull, Mike Harding, Niall Hayes

https://www.headwaysouthcumbria.co.uk/



https://pure.lancs.ac.uk/workspace.xhtml?openEditorId=753b92ff-f8c5-4b11-bbe9-962591062003&family=researchoutput




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AGE

Meeting with Tine Buffel – MICRA, University of Manchester


Presentation of the project and its co-creation methodology, for possible connections with the MICRA work at the University of Manchester, especially connecting research centers and exchanges on the methodologies of co-creation.

AGE

Meeting with Caroline Grégoire – Réseau wallon du développement rural


Presentation of the project and its co-creation methodology at an audience of local decision-makers in Wallonie (Belgium). Keen interest in the co-creation methodology and the involvement of older people in the process and with technology.

AGE

Meeting with Samuele Verrucchi, Abitare Sociale NGOs

18/10/2018

Brussels, Belgium

Presentation of the project and its outcomes to Abitare Sociale, an Italian NGO, interested into the involvement of older people and the development of new technologies; discussion on the challenges and benefits of user involvement. The outcome of this exchange has been disseminated in the website and social network of Abitare Sociale, as well as in their blog.

AGE

Meeting with MEP – Intergroup Ageing Chair

October/November/December 2018

Brussels, Belgium

Reinforced exchanges and meeting with the Chair of the Intergroup on Active Ageing, Intergenerational Solidarity and Family policies, in order to organized a joint event, liaising also with the Urban Intergroup, taking stock of the lessons learnt from Mobile Age.

Ifib

Presenting and introducing the digital district guide for Bremen Hemelingen to older adults

07/02/2018

Bürgerhaus Hemelingen (community centre)

We presented the demonstrator in a tablet group for older adults and the participants could try it out. The feedback was positive; in particular the participants liked the videos

Ifib Interview with intermediary

09/02/2018

Family Centre Hemelingen

We interviewed the head of the local Association for social work (MoBiLe) on her assessment of the digital district guide. She is part of the project group group. We got positive feedback on the outcome as well


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as proposals to optimize the engagement activities

Ifib

Presentation of the co-created service for Hemelingen

20/06/2018

Protestant church Bremen Hemelingen

We presented the digital district guide Hemelingen in a tablet group for older adults. The feedback was positive.

Ifib

Presentation of the co-created service for Hemelingen

09/08/2018

Retirement home Bremen Hemelingen

We presented the digital district guide Hemelingen in a tablet group for residents in a retirement home. The feedback was predominantly positive.

Ifib

Presentation of the co-creation process of a digital district guide

20/08/2018

Caritas Bremen Neustadt

We presented the process of co-creating a digital district guide to a work group for older adults in another district in Bremen. The participants (around 15 people working with older adults in the district) were very positive about the outcome and want to develop a district guide for older adults in their own district.

Ifib Meeting with Bremen.Online

22/08/2018

Bremen Online

We discussed the maintenance of the service. Bremen.Online committed themselves to maintain the data for a period of two years.

Ifib

Meeting with the town councillor of Bremerhaven and representatives of city administrations the IT department and social department

30/10/2018

City administration Bremerhaven

We were invited to present the process of co-creating a digital district guide. The administration in Bremerhaven is very positive about the process and is interested in developing a digital district guide for older adults in Bremerhaven.

Ifib Seniors´ representation Bremerhaven

13/12/2018

Seniors Meeting Place, Bremerhaven

Presentation of the plan for a co-creation project “Getting older in Bremerhaben. digital and interactive”.


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Ifib

Constituent session of the Steering Committee of the Co-Creation project “Getting older in Bremerhaben. digital and interactive"

16/01/2019

Seniors meeting Place “Kogge”, Bremerhaven

Outcome of previous contacts: A co-creation project has been started and a steering committee has been establishes including the city government, department of elderly care and It-department, www.bremerhaven.de and the official seniors representation.

ifib

Feasibility of a co-creation project „Getting older in Bremen, - digital and interactive“

11/12/2018

Kellner Publishing Company, Bfr

Representatives from the Ministry of Finance (E-Government) Social affairs (Elderly Carew), publisher of the printed annual brochure, Representative of the official seniors representation to discuss the feasibility of a co-creation Project putting the present brochure online.

ifib

Constituent session of the Steering Committee of the Co-Creation Project

14/01/2019 ifib

Start of the project with a steering committee consisting of representatives from the Ministry of Finance (E-Government) and Social affairs (Elderly Care), publisher of the printed annual brochure, and a representative of the official seniors representation as well as ifib

ifib

Meeting with the manager of an elderly care home

22/11/2018 ifib

We discussed the possibilities of the manager to support the data maintenance. Unfortunately, she refused to take over responsibility of the data. Instead, we sounded some common interests and future cooperation (e.g. student project in the elderly care home).

FTB

App presentation for the Mayor City of Wetter, Representative for the Disabled of City of Hagen, ESV (FTB’s mother foundation)

21/03/2018 FTB

Expression of interest to offer the apps also for the city of Wetter and the facilities of the foundation

http://www.bremerhaven.de/


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Table 13 : Direct contact with stakeholders

3.2.11 Communication with stakeholders (via email, social media, phone, contact form of the website, etc.)

Partner’s Name

Name and type of the contact

Date of communication

Reason of communication

Activity description (short description of the outcome of the communication, what we gained from it)

AGE Twitter - Tweets

Ongoing along the reporting period

Awareness raising, event sharing and invitation

Tweets series, average of 20 tweets/month

Gov2u Facebook posts February – October 2018

Awareness raising, event

Facebook posts

Board of Directors

Tingtun AS

Meeting wih Kemeny (EC)

20-23/02/2018

Vienna About WAD and accessible DVs

Tingtun AS

Meeting with Statistics Norway

28/02/2018 Oslo User testing session

Tingtun AS

June Lowery-Kingston, Head of Unit G3 : Multilingualism, Safer Internet for Children, & Web Accessibility

06/12/2018

ICT2018 event in Vienna

To communicate Mobile Age results

AGE, AUTH, ifib, RCM, Tingtun AS

Networking session

05/12/2018

ICT2018 event in Vienna

To present and evolve co-creation method


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sharing and invitation

AGE Common Dissemination Booster

February – June 2018

Enhancing communication and dissemination

Stakeholder mapping, joint activities with SoCaTeL and CoSIE project

AGE

Email to AGE Task force on age-friendly environments

11 October 2018

Awareness raising and dissemination

Presentation of the project policy briefs and preliminary findings

Gov2u Common Dissemination Booster


The Common Dissemination Booster (CDB) is a brand-new service from the European Commission which is free of charge and available to all, ongoing or closed, European, National, Regional funded Research & Innovation (R&I) projects (H2020, FP7 or other). The booster encourages projects to come together to identify a common portfolio of results and shows them how best to disseminate to end-users, with an eye on

We participated on concalls with the rest of interested projects, CoSIE and SoCaTel. We focused on Service 2 of the CDB, Stakeholder/End user mapping.


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exploitation opportunities.

It offers professional support to disseminate results from your R&I Project Groups

It’s free of charge

Trust-IT Services provides all Common Dissemination Booster services on behalf of the European Commission.

ifib Telephone Interviews

December 2018 – January 2019

Conducting a survey on the use of the developed app by intermediaries

10 Interview calls

RCM National Organization of Health

Nov-Dec 2018 Collaboration on the use of data

Decision of the Organization to provide the requested data for the availability of the doctors’ appointments.

RCM Open Care Centers Nov-Dec 2018

Feedback from the senior citizens

Review form the workshops

Table 14 : Communication with stakeholders

3.2.12 Scientific Publications

Title of publication

(in case of joint publication with other partner please mention- {joint})

Date of publication

Name of Author(s)

Journal, Publishing house

Status (accepted/submitted/presented to the conference


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(please provide URL if available)

proceedings and scientific journals)

Using Probes for Sharing (Tacit) Knowing in Participatory Design: Facilitating Perspective Making and Perspective Taking

2018

Juliane Jarke, Ulrike Gerhard

Icom, https://www.degruyter.com/view/j/icom

published

Mit älteren Menschen einen digitalen Stadtführer entwickeln. Mit Methoden der partizipativen Softwareentwicklung altersfreundliche Städte gestalten (Develop a digital city guide with older people. Designing age-friendly cities with methods of participative software development.)

2018

Juliane Jarke, Ulrike Gerhard

Informationen zur Raumentwicklung

www.bbsr.bund.de

published

Co-creation of a Mobile City District Guide with and for Older Adults

July 2018

Frank Berker, Frank Reins, and Helmut Heck

Computers Helping People with Special Needs, Lecture Notes in Computer Science, Springer International Publishing AG (www.springer.com/de/book/9783319942735)

published

ULANC Journal article

The Wisdom of Older Technology (Non) Users

Communications of the ACM

https://cacm.acm.org/magazines/2018/3/225474-the-wisdom-of-older-technology-nonusers/fulltext

ULANC Journal article

Older Adults' Deployme

ACM Transactions on Computer-Human Interaction (TOCHI)

http://www.research.lancs.ac.uk/portal/en/publications/-(b065a2ce-9385-

https://www.bbsr.bund.de/BBSR/DE/Veroeffentlichungen/IzR/2017/6/Inhalt/inhalt.html;jsessionid=1A7C4D1A4E1E5DE35083902EB277A4ED.live11294?nn=422250

https://www.bbsr.bund.de/BBSR/DE/Veroeffentlichungen/IzR/2017/6/Inhalt/inhalt.html;jsessionid=1A7C4D1A4E1E5DE35083902EB277A4ED.live11294?nn=422250







http://www.research.lancs.ac.uk/portal/en/publications/-(b065a2ce-9385-428b-a80a-9827d48e23a3).html





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nt of 'Distrust'

428b-a80a-9827d48e23a3).html

Ensembles of Practice: Older Adults, Technology, and Loneliness & Social Isolation in Rural Settings

8-11 January 2019

Maui Hawaii International Conference on System Sciences (HICSS)

Published

http://www.research.lancs.ac.uk/portal/en/publications/ensembles-of-practice(24f561a3-26e7-4830-91c7-e17b2b617e61).html

Table 15 : Scientific publications

3.2.13 Media coverage

Media coverage of Mobile Age has high importance as target groups can be reached at local and pan-European level. This practice also helps to increase project impact and informs stakeholders about the project’s developments and achievements.

In this section we mention press releases, articles, interviews, website links, references on webpages, reference in news items, etc. These references can be external (meaning third party references around Mobile Age in newspapers, magazines, websites and other media e.g. social media) as well as internal (references around Mobile Age in partners’ websites, partners’ press releases, partners’ newsletters and other media e.g. partners’ social media pages). A detailed table of these activities can be found in Appendix VII.

3.2.14 Collaboration with other projects, networks & initiatives

Communication with other EU funded projects were continued and within this year AGE, Gov2u and Tingtun AS participated in the Common Dissemination Booster(CDB) provided by EC for intensification of dissemination of EU projects’ results. The aforementioned partners participated in conference calls with the rest of interested projects, CoSIE and SoCaTel. We focused on Service 2 of the CDB, Stakeholder/End user mapping. Moreover, AGE partner that organized the Mobile Age Conference, invited these stakeholders to the event to attend and inform them about the latest developments of the project.

The following table presents the projects and the collaboration activities we had.

Partner’s Name

Name of the project you collaborated with

Contact person or organization

Date Description of the collaboration activity

AGE SoCaTeL Blanca Deusdad Ayala

February – October 2018

- Get to know at the CoSIE project kick-off meeting












https://www.trust-itservices.com/common-dissemination-booster


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Project Coordinator

- Joint activities for the Common Dissemination Booster

- Invitation to the Mobile Age final conference

- Invitation to the consortium meeting prior to the conference

- Focus on sharing our lessons learnt to them

- Focus on exploitation challenges faced by this kind of projects

AGE CoSIE

[email protected]

Project coordinator

[email protected]

CoSIE dissemination leader

February – October 2018

- Get to know at the CoSIE project kick-off meeting

- Joint activities for the Common Dissemination Booster

- Invitation to the Mobile Age final conference

- Focus on sharing our lessons learnt to them

- Focus on exploitation challenges faced by this kind of projects

- Offered dissemination chance at the Mobile Age final conference

AGE City4Age

Franco Mercalli, Paolo Paolini

Project dissemination partner, and


- Explored synergies across project

- Explored possible






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project Coordinator

involvement or joint actions

FTB InformierBar NRW

Wolfgang Schmitz, project coordinator; Agentur Barrierefrei NRW

October 2018

- Application of the Accessibility enhanced maps in the projects information portal

Table 16 : Collaboration with similar projects

3.2.14.1 Joinup

As already mentioned in all previous dissemination and communication deliverables, Gov2u used Joinup3 during the project lifetime to upload newsletters that were published and promotional materials that were created as well as to announce press releases and upcoming project events. Some posts on Joinup are available in Appendix VIII.

Some links to posts made on Joinup platform can be seen below:

• “Mobile Age project published its 8th Newsletter Issue!” : https://joinup.ec.europa.eu/news/8th-mobile-age-newsletter

• “Policy Brief on loneliness and social isolation amongst older adults”: https://joinup.ec.europa.eu/document/policy-brief-loneliness-and-social-isolation-amongst-older-adults

• “Policy Brief on the GDPR and the market for service providers, especially European SMEs, to deliver innovations to older adults”: https://joinup.ec.europa.eu/document/policy-brief-gdpr-and-market-service-providers-especially-european-smes-deliver-innovations-older

• “Policy Brief on privacy implications of technologies to address older adults' social isolation”: https://joinup.ec.europa.eu/document/policy-brief-privacy-implications-technologies-address-older-adults-social-isolation

• “Policy Brief on e-inclusion of Europe’s older adults”: https://joinup.ec.europa.eu/document/policy-brief-e-inclusion-europes-older-adults

• “Policy Brief on co-creation method for eGovernment services”: https://joinup.ec.europa.eu/document/policy-brief-co-creation-method-egovernment-services

• “Video Testimonials On Co-Creation Process Of Mobile Age Are Released”: https://joinup.ec.europa.eu/news/mobile-age-co-creation-videos

• “Unleashing the Potential of Open Data for Age-Friendly Cities”: https://joinup.ec.europa.eu/news/2nd-mobile-age-press-release

• “Mobile Age Final Conference “Co-creating open digital services for age-friendly cities and communities”, 9 October 2018”: https://joinup.ec.europa.eu/event/mobile-age-final-conference-co-creating-open-digital-services-age-friendly-cities-and-communities-9

3 Joinup is a collaborative platform created by the European Commission and funded by the European Union via the Interoperability Solutions for Public Administrations (ISA) Programme. It offers several services that aim to help e-Government professionals share their experience with each other and supports them to find, choose, re-use, develop and implement interoperability solutions.

https://joinup.ec.europa.eu/news/8th-mobile-age-newsletter

https://joinup.ec.europa.eu/document/policy-brief-loneliness-and-social-isolation-amongst-older-adults


https://joinup.ec.europa.eu/document/policy-brief-gdpr-and-market-service-providers-especially-european-smes-deliver-innovations-older


https://joinup.ec.europa.eu/document/policy-brief-privacy-implications-technologies-address-older-adults-social-isolation


https://joinup.ec.europa.eu/document/policy-brief-e-inclusion-europes-older-adults

https://joinup.ec.europa.eu/document/policy-brief-co-creation-method-egovernment-services


https://joinup.ec.europa.eu/news/mobile-age-co-creation-videos


https://joinup.ec.europa.eu/event/mobile-age-final-conference-co-creating-open-digital-services-age-friendly-cities-and-communities-9




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4 Conclusions This is the final report on Communication and Dissemination activities of WP5. The number of online and offline activities undertaken during the last year of the project prove that the efforts of all WP5 were successful in promoting the project and its outcomes at European and local level ensuring its sustainability and future take-up. At last, the detailed presentation of the activities in tables is the most important part of this deliverable and the tangible evidence of the work done by all WP5 partners.


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APPENDIX I – Website Data retrieved from Google Analytics

The data are reported in detail in section 3.2.1 of the current deliverable.

Figure 9 : Audience Overview (Feb.2018 – Jan.2019)


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Figure 10 : Location Overview (Feb.2018– Jan.2019)


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APPENDIX II – Facebook Page Insights

The figures below present the data retrieved from Mobile Age Facebook Page Insights on January 31st, 2019.

Figure 11 : Total Page Likes (1)

Figure 12 : Total Page Likes (2)

Post Reach is the number of people who had any posts from your Page enter their screen. These numbers are depicted in the figure below and it is an estimate.


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Figure 13 : Post reach

Total Reach is the number of people who were served any activity from your Page including your posts to your Page by other people, Page likes ads, mentions and checkins.

Figure 14 : Total reach


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Figure 15 : Post Types (Feb.2018-Jan.2019)

Figure 16 : Followers (the people who follow your Page)

People reached: the number of people who had any content from your Page or about your Page enter their screen, grouped by age and gender.


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Figure 17 : People reached


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APPENDIX III – Twitter Page Analytics

The graphic below indicates the impressions that Mobile Age posted tweets earned within the reporting period Feb.2018 – Jan.2019.

Figure 18 : Twitter Impressions (Feb.2018 – Jan.2019)

Figure 19 : Followers Growth

5567

4444

0

6900

3567

8388

3836

1293

6

2463

9

8480

7426

1997

TWITTER IMPRESSIONS YEAR 3

165

248

391

Y1 Y2 Y3

Followers per year


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APPENDIX IV – Newsletter Issues

Figure 20 : Newsletter Issue No.7 – July 2018 (Interview section)


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Figure 21 : Newsletter Issue No.7 – July 2018 (Project news section)


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Figure 22 : Newsletter Issue No.7 – July 2018 (Press section)


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Figure 23 : Newsletter Issue No.7 – July 2018 (Videos section)


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Figure 24 : Newsletter Issue No.7 – July 2018 (Events section)


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Figure 25 : Newsletter Issue No.7 – July 2018 (Other news section)


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Figure 26 : Newsletter Issue No.8 – January 2019 (Top Stories section)


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Figure 27 : Newsletter Issue No.8 – January 2019 (Project News section)


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Figure 28 : Newsletter Issue No.8 – January 2019 (Videos section)


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Figure 29 : Newsletter Issue No.8 – January 2019 (Events section)


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APPENDIX V – 2nd Press Release

Figure 30 : 2nd Press Release Press Release No.2 – Unleashing the Potential of Open Data for Age-

Friendly Cities (page 1)


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Figure 31 : 2nd Press Release Press Release No.2 – Unleashing the Potential of Open Data for Age-

Friendly Cities (page 2)


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APPENDIX VI – Promotional materials of Y3

Figure 32 : Policy Brief “Pathways to Meaningful Access: Accessible digital services for older adults”


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Figure 33 : Policy Brief “Can the GDPR help SMEs innovate for older adults in Europe?”


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Figure 34 : Policy Brief “Digital strategies to address loneliness and social isolation amongst older

adults in rural districts


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Figure 35 : Policy Brief “Privacy implications of technologies to address social isolation amongst older

adults”


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Figure 36 : Policy Brief “Co-creation as a way to facilitate user-centricity and take-up of eGovernment

services. The case of digital public services for older adults”


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Figure 37 : Policy Brief “Responsive e-inclusion of Europe’s older adults as a pre-condition for the

take-up of digital public services”


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Figure 38: Short version of policy brief about co-creation

Figure 39 : Short version of policy brief about GDPR


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Figure 40 : Poster for the Final Conference


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Figure 41: Feedback card for the Final Conference


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Figure 42: Commercial Factsheet


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APPENDIX VII - Media Coverage in Y3

In this section we mention press releases, articles, interviews, website links, references on webpages, reference in news items, etc.

1. External (Third party references around Mobile Age in newspapers, magazines, websites and other media e.g. social media)

Partner’s Name

Type of press item (press release, interview, etc.)

Title of the press item

Media where it was published

URL (if available)

ULANC Press article The Wisdom of Older Technology (Non) Users

Communications of the ACM


ULANC Television report

Apps against loneliness

ITV Border (UK)

https://www.mobile-age.eu/news/152-mobile-age-uk-partner,-lancaster-uni,-develops-new-app-against-loneliness-of-elderly-people.html

ULANC Press article Facebook cancels Project Aquila, but what happened?

Verdict.co.uk

https://www.verdict.co.uk/facebook-abandons-project-aquila/

ULANC Press article Addressing loneliness and social isolation through technology

WHIS Magazine

https://issuu.com/whisinspire/docs/whis_inspire_-_volume_1/50

ULANC Article Lancaster University Develops App To Tackle Loneliness

The University Network (TUN)

https://www.tun.com/blog/lancaster-university-develops-app-to-tackle-loneliness/

ULANC Article Technology Overcoming

John Popham’s website

https://johnpopham.wordpress.com/2018/03/27/technology-overcoming-rural-social-isolation/





















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Rural Social Isolation

ULANC Article

How an app can help fight loneliness in old people at Christmas

The conversation

International new outlet

https://theconversation.com/how-an-app-can-help-fight-loneliness-in-old-people-at-christmas-108443

ULANC Article

CAN AN APP HELP FIGHT LONELINESS IN ELDERLY PEOPLE AT CHRISTMAS?

The Independent

(approx. 2 million daily readers)

https://www.independent.co.uk/life-style/health-and-families/features/loneliness-elderly-old-people-apps-technology-internet-access-a8686621.html

ULANC Opinion piece

Giles Archibald: Loneliness is heart-wrenching but there's good news coming

The Cumbrian Mail

https://www.nwemail.co.uk/opinion/17302913.giles-archibald-loneliness-is-heart-wrenching-but-theres-good-news-coming/

ULANC Video

The South Lakeland Mobile Age Project Video

You Tube and Mobile Age Website

https://www.youtube.com/watch?time_continue=2&v=KxEgzKhAfx8

ULANC article

How an app can help fight loneliness in old people at Christmas

The Metro Newspaper (London)

https://www.metro.news/how-an-app-can-help-fight-loneliness-in-old-people-at-christmas/1357381/

ULANC Conference

Designing Mobile Applications for Older Adults

HotMobile: 19th International Workshop on Mobile Computing

http://www.research.lancs.ac.uk/portal/en/publications/-(60a99ecc-ff1f-4a74-a6d7-01adba389b89).html






























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Systems and Applications - Arizona, Tempe, United States

ULANC Conference

HCI and Aging: Beyond Accessibility

ACM CHI Conference on Human Factors in Computing Systems: Weaving the Threads of CHI

http://www.research.lancs.ac.uk/portal/en/publications/-(442063f8-73b3-41cb-a6f4-e7c97274c2cb).html

ULANC Conference poster/ demo

19/1/19

Demo: Helping to Tackle Social Isolation and Loneliness of Older Adults Using Mobile Applications

Pete Shaw, Nigel Davies, Mateus Mikusz, Chris Bull, Mike Harding, Niall Hayes

ULANC

Cumbria Crack (online news) website

22/1/19 Interview

https://www.cumbriacrack.com/2019/01/21/council-helps-launch-free-app-for-older-people-in-south-lakeland/

ULANC BBC Radio Cumbria 22/1/19 Local Radio

interview

Live interview on BBC Radio Cumbria. Minute 55 via the link: https://www.bbc.co.uk/sounds/play/p06w84kz


















https://www.bbc.co.uk/sounds/play/p06w84kz

https://www.bbc.co.uk/sounds/play/p06w84kz


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ULANC Local MPs website article

21/1/19 News article

Local MPs website article https://timfarron.co.uk/en/article/2019/1290775/council-helps-launch-free-app-for-older-people-in-south-lakeland

ULANC

Town Council Partnerships Initiative

22/1/19 News article

http://www.kendaltowncouncil.gov.uk/partnership-initiatives/mobile-age-new-app-for-kendal-residents/

ULANC BBC Radio

Interview 23/1/19 BBC Radio

Lancashire

Niall Hayes interviewed on local radio breakfast show talking about the Mobile-Age App


AGE Article

Policy recommendations for provision of mobile-based public services focused on senior citizens

PROGRESSIVE newsletter

https://progressivestandards.org/policy-recommendations-for-provision-of-mobile-based-public-services-focused-on-senior-citizens/

AGE Article

Mobile Age releases policy recommendations on co-creation for inclusive digital services

Website Covenant on Demographic Change

https://www.agefriendlyeurope.org/news/mobileage-releases-policy-recommendations-co-creation-inclusive-digital-services

AGE Article

Mobile Age releases policy recommendations on co-creation for inclusive digital services

Newsletter Covenant on Demographic Change

https://mailchi.mp/0306a68ad330/covenant-on-demographic-changes-newsletter-16?e=7aeebaaa2c

AGE Article

“Let’s give the chance to everyone to speak out”: an experience of co-creation

Article on Ageing Equal Blog

http://ageing-equal.org/every-life-is-important/

https://timfarron.co.uk/en/article/2019/1290775/council-helps-launch-free-app-for-older-people-in-south-lakeland


























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AGE Article

Exclusion numérique des ainés : éclairage de Gérard Perrier de Générations Mouvement

Article on SeniorActu Magazine online

https://www.senioractu.com/Exclusion-numerique-des-aines-eclairage-de-Gerard-Perrier-de-Generations-Mouvement_a21258.html

AGE Side event

European Week of Regions and Cities

Official Programme

https://europa.eu/regions-and-cities/programme_en

AGE Event calendar

FUTURIUM Platform

Event invitation

AGE Event description

FUTURIUM Platform

Event invitation


EIP AHA newsletter

Event invitation


EU Health Policy Platform

Event invitation

AGE Article Abitare Sociale Newsletter Web article

https://abitaresociale.net/2018/10/15/invecchiamento-come-opportunita-il-lavoro-di-age-platform-intervista-a-ilenia-gheno/

AGE Social media posts

Invitation to the EP event „Digital public services for age-friendly cities and communities“

Social media Twitter and facebook accounts of Mobile-Age and AGE Platform Europe






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AGE Press release

PROGRESSIVE newsletter: Digital public services for age-friendly cities and communities.

Webarticle https://progressivestandards.org/

AGE Social media post

European Parliament event: Digital public services for age-friendly cities and communities.

Socialmedia post

On the twitter and facebook accounts of the project and of AGE Platform Europe

AGE Newsletter

URBAN Intergroup newsletter: Digital public services for age-friendly cities and communities.

Article European Parliament’s URBAN intergroup press database

ifib Article

Prototyp für Osterholz ist fertig. Senioren und Forscher entwickeln digitalen Stadtteilführer (Prototype for Osterholz is finished. Seniors and researchers develop digital district guide)

Weser Kurier

https://www.weser-kurier.de/bremen/bremen-stadt_artikel,-senioren-und-forscher-entwickeln-digitalen-stadtteilfuehrer-_arid,1699555.html

ifib Article

„Mobil im Alter“

Stadtteilführer für ältere Menschen in Osterholz jetzt online ("Mobil im Alter" district guide for older

Weser Report








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people in Osterholz now online)

ifib Article

Digitaler Stadtteilführer

Projekt „Mobil im Alter“: Startschuss für Hemelingen fällt Mittwoch (Digital district guide

Project "Mobile in old age": Starting signal for Hemelingen on Wednesday)

Weser Report

Ifib Article

Digitaler Stadtteilführer – mit allem, was ältere Menschen brauchen!

FOCUS online

https://www.focus.de/regional/bremen/universitaet-bremen-digitaler-stadtteilfuehrer-mit-allem-was-aeltere-menschen-brauchen_id_8454137.html

Ifib Article

Digital durch Hemelingen

Uni-Institut hat mit Senioren einen Stadtteilführer entwickelt (Digital through Hemelingen

Uni-Institut has developed a district guide for senior citizens)

Weser Kurier

ifib Article

Gegen die digitale Kluft. Parkbänke statt Partytipps – wie ein Bremer Projekt mehr Senioren

Weser Kurier

https://www.weser-kurier.de/bremen/bremen-wirtschaft_artikel,-gegen-die-digitale-kluft-_arid,1737416.html











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für die Nutzung des Internets gewinnen will (Against the digital divide. Park benches instead of party tips - how a Bremen project wants to attract more senior citizens to use the Internet)

Ifib Article

Osterholzer Senioren entwickeln digitalen Stadtteilführer

buten un binnen

https://www.butenunbinnen.de/nachrichten/gesellschaft/senioren-in-osterholz-entwickeln-stadtteilfuehrer100.html

Ifib Article

Wissenschaftler und Senioren entwickeln gemeinsam digitalen Stadtteilführer

Kreiszeitung https://www.kreiszeitung.de/lokales/bremen/aktiv-alter-9621820.html

Gov2u Article

Mobile Age prepares software solutions to meet the needs of older adults

Clarity project website

https://clarity-csa.eu/blog/mobile-age-prepares-software-solutions-meet-needs-older-adults

Gov2u News Article

Mobile Age: making digital public services accessible to older people

EU Newsletter eHealth, Wellbeing and Ageing Newsletter Issue, September 2018

https://ec.europa.eu/digital-single-market/en/news/mobile-age-making-digital-public-services-accessible-older-people

Gov2u News Article

Mobile Age final conference: “Co-Creating Open Digital Services for

EU Digital Single Market Weekly Newsletter,S

http://ec.europa.eu/newsroom/dae/redirection.cfm?item_id=634061&newsletter=1&lang=default





https://www.kreiszeitung.de/lokales/bremen/aktiv-alter-9621820.html














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Age-Friendly Cities and Communities”

eptember 2018

Gov2u News Article

2nd Press Release “Unleashing the Potential of Open Data for Age-Friendly Cities”

Joinup https://joinup.ec.europa.eu/news/2nd-mobile-age-press-release

Gov2u News Article

Mobile Age Newsletter Issue No.6 - January 2018

Joinup https://joinup.ec.europa.eu/news/new-newsletter-issue-released

Gov2u Event

Mobile Age Final Conference “Co-creating open digital services for age-friendly cities and communities”

Joinup


Gov2u News Article

Video Testimonials On Co-Creation Process Of Mobile Age Are Released

Joinup https://joinup.ec.europa.eu/news/mobile-age-co-creation-videos

Gov2u Publication

2nd Press Release: Unleashing the Potential of Open Data for Age-Friendly Cities

Issuu Digital Platform


Gov2u Publication

Policy Brief on digital strategies to address loneliness and social isolation amongst older adults


https://issuu.com/mobileageeuproject/docs/policy-brief-july-2018



https://joinup.ec.europa.eu/news/new-newsletter-issue-released

https://joinup.ec.europa.eu/news/new-newsletter-issue-released













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Gov2u Publication Policy Brief on GDPR and SMEs


https://issuu.com/mobileageeuproject/docs/policy-brief-gdpr-smes-2018

Gov2u Publication

Policy Brief on privacy implications of technologies to address older adults' social isolation


https://issuu.com/mobileageeuproject/docs/policy-brief-gdpr-sept2018

Gov2u Publication

Policy Brief on e-inclusion of Europe’s older adults


https://issuu.com/mobileageeuproject/docs/policy-brief-einclusion-ifib-sept.2

Gov2u Publication

Policy Brief on co-creation method for eGovernment services


https://issuu.com/mobileageeuproject/docs/policy-brief-co-creation-2018

Gov2u Publication

Policy Brief: Pathways to Meaningful Access: Accessible digital services for older adults


https://issuu.com/mobileageeuproject/docs/accessibility-policy-brief-july-201

Gov2u Publication

D1 2 interim study on co creation practices


https://issuu.com/mobileageeuproject/docs/d1_2_interim_study_on_co-creation_p

Gov2u Publication

D5 2 First communication and Dissemination Report


https://issuu.com/mobileageeuproject/docs/d5_2_first_communication_and_dissem

Gov2u Publication Digital district guide for Bremen


https://issuu.com/mobileageeuproject/docs/digital-district-guide-for-bremen-o

Gov2u Publication Mobile Age Newsletter Issue No.6


https://issuu.com/mobileageeuproject/docs/mobile_age_newsletter_issue_no.6





























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Gov2u Publication Mobile Age Newsletter Issue No.7


https://issuu.com/mobileageeuproject/docs/newsletter_no.7

Gov2u Document

Policy Brief: Pathways to Meaningful Access: Accessible digital services for older adults

Joinup

https://joinup.ec.europa.eu/document/policy-brief-pathways-meaningful-access-accessible-digital-services-older-adults

Gov2u Document

Policy Brief on co-creation method for eGovernment services

Joinup https://joinup.ec.europa.eu/document/policy-brief-co-creation-method-egovernment-services

Gov2u Document

Policy Brief on e-inclusion of Europe’s older adults

Joinup https://joinup.ec.europa.eu/document/policy-brief-e-inclusion-europes-older-adults

Gov2u Document

Policy Brief on privacy implications of technologies to address older adults' social isolation

Joinup


Gov2u Document

Policy Brief on the GDPR and the market for service providers, especially European SMEs, to deliver innovations to older adults

Joinup


Gov2u Document

Policy Brief on loneliness and social isolation amongst older adults

Joinup




























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ZGZ Interview – video release

Zaragoza makes available to the elderly a website with all the services of their interest

Aragon digital https://youtu.be/-MmhJ8uRudU

ZGZ Press release

Zaragoza City Council launches a new web portal aimed at the elderly

Periodico de Aragón enlace

ZGZ Press release

Older people get involved to make Zaragoza a 'friendly' city

Heraldo de Aragón enlace

ZGZ Press release

Zaragoza presents its open government policies at the European Digital Assembly

eldiario.es enlace

Tingtun AS Web article

“New IATE term lookup service on termcoord.eu”

Published on March 5th, 2018 11:31 am

Website http://termcoord.eu/2018/03/new-iate-term-lookup-service-on-termcoord-eu/

RCM Web article Mobile Age Publicity event website

http://www.thestival.gr/policy/self-government/item/419831-tablet-se-ilikiomenous-ton-kapi-moirase-o-apostolos-tzitzikostas-foto-video


https://www.makthes.gr/protoporiaki-efarmogi-gia-amesi-prosvasi-ilikiomenon-se-dimosies-ypiresies-175306

https://youtu.be/-MmhJ8uRudU

https://www.elperiodicodearagon.com/noticias/aragon/ayuntamiento-zaragoza-estrena-nuevo-portal-web-dirigido-personas-mayores_1278728.html

https://www.heraldo.es/noticias/aragon/zaragoza-provincia/zaragoza/2018/04/26/los-mayores-implican-para-hacer-zaragoza-una-ciudad-amigable-1237024-301.html

https://www.eldiario.es/aragon/politica/Zaragoza-politicas-Asamblea-Digital-Europea_0_787071545.html

http://termcoord.eu/2018/03/new-iate-term-lookup-service-on-termcoord-eu/













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https://www.znews.gr/latest-news/epikairotita/tzitzikostas-mirase-tablet-se-ilikiomenous/


https://www.fm100.gr/media/single/tamplet-se-meli-kapi-paredose-o-perifereiarhis-tzitzikostas-kentriko-deltio-eidiseon

Table 17 : Media coverage (external)

2. Internal (references around Mobile Age in partners’ websites, partners’ press releases, partners’ newsletters and other media e.g. partners’ social media pages)

Partner’s Name

Type of press item (press release, interview, etc.)

Title of the press item Media where it was published

URL (if available)

ULANC Policy briefing

Policy Brief on Loneliness and social isolation in rural district (Professor Niall Hayes)

Mobile-Age News (26/2/2018)

https://www.mobile-age.eu/news/164-policy-brief-on-loneliness-and-social-isolation-in-rural-districts-presented-by-lancaster-university.html

ULANC Seminar Mobile-Age project and policy brief on loneliness and social isolation in rural districts (Professor Lucas Introna)

Lancaster University seminar

AGE Press Release

Unleashing the potential of open data for age-friendly environments

AGE website and newsletter

https://www.age-platform.eu/policy-work/news/mobileage-project-releases-policy-recommendations-co-creation-inclusive-digital

AGE Web Article

Invitation to the final conference


https://www.age-platform.eu/policy-work/news/co-creating-open-digital-services-age-friendly-cities-and-






















https://www.age-platform.eu/policy-work/news/co-creating-open-digital-services-age-friendly-cities-and-communities-join-mobile






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communities-join-mobile

AGE Web articles/newsletter

Addressing key issues for inclusive digital services - MobileAge project policy briefings


https://www.age-platform.eu/publications/addressing-key-issues-inclusive-digital-services-mobileage-project-policy-briefings


Mobile Age video testimonies AGE website

https://www.age-platform.eu/publication-type/age-publications


Event invitation AGE website

https://mailchi.mp/f5329b29b179/age-newsletter-coverage-october-1477917?e=4768fd8111

AGE Press Release European event Web article

https://www.mobile-age.eu/ and www.age-platform.eu

AGE Videos Mobile-Age videos with testimonials in various languages

Webarticle https://www.age-platform.eu/project/mobile-age

AGE Press release

European Parliament Intergroup Meeting and Mobile-Age

Newsletter https://www.age-platform.eu/project/mobile-age

AGE Press release

European Parliament Intergroup Meeting and Mobile-Age

Webarticle

www.age-platform.eu : home page

www.mobile-age.eu: home page

FTB News, 19/06/2018

Mobil im Alter – Senioren testen Projekt-Ergebnis

FTB’s website http://ftb-esv.de/mobileagenutzertest.html

FTB

News (conference report), 18.07.2018

FTB stellt Erfahrungen zur gemeinsamen App-Entwicklung mit älteren Menschen auf Konferenz vor

FTB’s website http://ftb-esv.de/icchp2018.html

















https://www.mobile-age.eu/

https://www.mobile-age.eu/

http://www.age-platform.eu/


https://www.age-platform.eu/project/mobile-age







http://www.mobile-age.eu/

http://ftb-esv.de/mobileagenutzertest.html




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FTB

News (conference announcement), 20.09.2018

Einladung zur Abschlusskonferenz des Projekts MobileAge in Brüssel

FTB’s website http://ftb-esv.de/mobileageabschlusskonferenz.html

FTB

News (conference report), 22.10.2018

Abschlusskonferenz des Forschungsprojekts Mobile Age

FTB’s website http://ftb-esv.de/abschlusskonferenzmobileage.html

ZGZ Press release

Zaragoza launches a new portal for senior citizens on the web developed in collaboration with the older adults

Municipal Website enlace

ZGZ Press release

Zaragoza presents its Open Government policies in the framework of the 2018 Digital Assembly in Sofia (Bulgaria)

Municipal Website enlace

ZGZ Press release

Zaragoza shows in the final conference of the European project Mobile Age the work done with more than 70 elderly people in the city

Municipal website enlace

Tingtun AS

News article

Terminology Search service

https://glossary.tingtun.no/v/#/search/?apikey=Mobileage

Tingtun website

Tingtun AS

News article

“Ongoing projects: Mobile Age, 2016-2019

Tingtun website http://tingtun.no/

Table 18 : Media coverage (internal)

https://www.zaragoza.es/ciudad/noticias/detalle_Noticia?id=227094



http://tingtun.no/


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Appendix VIII – Posts on Joinup

Figure 43: Posts on Joinup (1)


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Figure 44 : Posts on Joinup (2)


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Documents

mobile-age.eu · 3.1 Overview of WP5 activities in Y3 in numbers and comparison with Y2 and Y3 ........ 15 3.2 Detailed description of the online and offline activities in Y3