Who is this seminar for? Cross-cultural communication is one of the most challenging aspects of diversity management and in our constantly diverse fast food industry, the management of cross-cultural sensitivity is important effective diversity

Seminar to be presented on January 18, 2015

BURGER

KONG

SEMINAR : EFFECTIVELY MANAGE CROSS-CULTURAL SENSITIVITY

Cultural intelligence affecting your business? (Fermelis 2014, p. 88)

How is cultural intelligence achieved? (Fermelis 2014, p. 89)

Communication issues with language differences? (Fermelis 2014, p. 93)

Six questions that were used to ask managers on cross-cultural sensitivity

Open-ended Questions

Is there active development of intercultural cooperation? (Fermelis 2014, p. 105)

How would employees increase intercultural knowledge? (Fermelis 2014, p. 107)

Do you rate high performance over low performance? (Fermelis 2014, p.98)

Employees having high cultural intelligence contributed to a more positive workplace experience.

Ryan O’Donnell - Restaurant Manager There is no clear way of achieving cultural intelligence.

Karen Sutcliffe - Cafe Manager

Not much encounter with language differences.Eloise Dobson - Cafe Manager

Findings from Question 1- 3

Main Points

All of the respondents rated high performance over low performance due to the nature of hospitality.

All of the respondents did not actively develop cooperation and innovation between cultures.

How to get employees to be more immersive of other cultures.

Findings from Question 4 - 6

Main Points

Fermelis, J. (2014). Interpersonal Skills. Faculty of Business and Law. D. University, McGraw Hill: pp.1-244..

References