MLSC Grantee FY16 Final Report€¦ · MLSC Grantee Final Report FY16 Page 11 C. Direct Civil Representation of Low-Income People (continued) Definitions of MLSC Statistical Report

MLSC Grantee FY16 Final Report

(July 1, 2015 - June 30, 2016)

For Further Information, Please Contact:

Deb Seltzer, Grants Manager Maryland Legal Services Corporation

Charles Towers 15 Charles Plaza, Suite 102 Baltimore, Maryland 21201

Phone: (410) 576-9494 x1009 Toll-Free: (800) 492-1340 E-mail: [email protected]

MLSC Grantee FY16 Final Report Contents

Overview ............................................................................................................................................... 3

Grantee Data ........................................................................................................................................ 4

Report Sections .................................................................................................................................... 5

A. Executive Summary of Achievements ........................................................................................................ 5

B. MLSC Grant Purposes, Accomplishments and Obstacles ......................................................................... 7

C. Direct Civil Legal Representation of Low-Income People .......................................................................... 9

D. Impact Cases .......................................................................................................................................... 24

E. Hotlines and Other Telephone-Based Legal Services .............................................................................. 25

F. Other Legal Services Provided to Individuals ........................................................................................... 27

G. Resources For Other Legal Services Providers ....................................................................................... 28

H. Legal Services In-House Staffing ............................................................................................................ 29

I. Volunteer/Pro Bono Statistics ................................................................................................................... 30

J. Outreach .................................................................................................................................................. 31

K. Training Provided for Program Personnel ................................................................................................ 32

L. Innovations .............................................................................................................................................. 33

M. News Clippings ....................................................................................................................................... 33

N. Total Cash Expenditures ......................................................................................................................... 34

O. Expenditures on Civil Legal Services For The Poor ................................................................................. 35

P. One-Time Grant (If Any) – Status and Budget ......................................................................................... 45

Q. Pro Bono Litigation Fund (Pro Bono Resource Center Only) ................................................................... 46

R. Other Comments ..................................................................................................................................... 47

MLSC Grantee Final Report FY16 Page 3

Overview This report covers your program's achievements in Maryland during the report period indicated on the cover page in the following areas: Direct legal services for low-income people, provided by lawyers, paralegals and other

trained persons (including volunteers)

Other services related to addressing legal needs of low income people, such as community legal education

Activities that directly support such services, including outreach, intake, case assignment, legal work supervision, staff training and administrative support

In completing this report Describe your TOTAL civil legal services program serving low-income Marylanders, not just

the MLSC-funded portion, except where directed otherwise.

Read instructions for each question carefully and use only the space provided. Only attach additional sheets for those questions that direct you to do so.

Complete all sections. Enter none or not applicable in spaces that do not apply to your organization.

For your convenience Further details are provided in the Supplemental Instructions that accompany these forms.

These forms are available at www.mlsc.org/grant-final-report.

http://www.mlsc.org/grant-final-report


Maryland Legal Services Corporation Grantee Final FY16 Report

(July 1, 2015 through June 30, 2016)

Grantee Data

General Program Information Organization Name: _________________________________________________________________________________

Address: __________________________________________________________________________________________

City: ___________________________________________________ State: ______________ ZIP: __________________

Executive Director: __________________________________________________________________________________

Profile of Project For Which MLSC Grant Was Awarded Project or Program Name: ____________________________________________________________________________

Project Director's Name: _____________________________________________________________________________

Address: __________________________________________________________________________________________

City: ___________________________________________________ State: ______________ ZIP: __________________

Phone: __________________________________________________ Fax: _____________________________________

Email: ____________________________________________________________________________________________

Board Chair: _______________________________________________________________________________________

Board Chair Phone: _________________________________________________________________________________

Project Funding Summary

MLSC Funds Received FY16

Subtotal MLSC

Total MLSC

Judicare ProjectLitigation Fund (PBRC only)

TOTAL FY16 Funding for Civil Legal Services for the Poor

Operating GrantChallenge Grant

Non-MLSC Project Funds

One-time Grant

MLSC-funded MPILP/UBSPI stipends

Signatures By checking below and typing your name, you certify that the information provided is true and that you are authorized toprovide this information on behalf of the above-listed organization. I Agree Name and Title Date


Report Sections A. Executive Summary of Achievements In the space below, provide an overview of your legal services program's most significant achievements during the report period. You might wish to address the following (as appropriate to your program):

- Accomplishments and services that benefited low income people in Maryland - Numbers of people who benefited from your services - Dollar or other benefits realized by low-income people in Maryland as a direct result of your efforts - Changes in the nature or amount of services you provided compared with prior years - Significant developments that affected your program's capacity to deliver legal services, e.g., updating your

computer system - The particular role, if any, that MLSC funding played in accomplishing these things - How the selected achievements relate to your program’s priorities


A. Executive Summary of Achievements (continued)


B. MLSC Grant Purposes, Accomplishments and Obstacles 1. Purposes of the Grant Briefly list the purposes for which your MLSC grant was awarded. Refer to your most recent grant application, and highlight the client and community needs identified by your proposal. 2. Accomplishments Summarize the progress that your program made toward achieving each of the purposes listed above. Highlight any significant cooperative efforts with other organizations (e.g. bar associations). If your grant was for general support, highlight the impacts of the grant in expanding or improving services.


B. MLSC Grant Purposes, Accomplishments and Obstacles (continued) 3. Obstacles Highlight any significant obstacles, problems or issues you encountered that affected your program’s achieving the purposes of the grant, and indicate how you addressed those problems.


C. Direct Civil Legal Representation of Low-Income People See Definitions of MLSC statistical report terms on page 11 prior to completing this section. If your program did not provide direct civil legal representation, leave this item blank and go on to section “D”.

NOTE for all Statistical Reporting: Consider past year’s statistics and any other relevant factors. If the total or categorical increase or decrease is greater than 10%, please explain in an attachment. For the statistical sections that follow, DO NOT include in this report cases handled and reported separately with funding for the Judicare, bank settlement foreclosure/ community redevelopment or 1B4J projects administered by some MLSC grantees. 1. Number of Cases Opened

a. How many legal cases were opened by your organization in Maryland during the period?

MLSC Operating Funds*

Non-MLSC Funds

All Funds

Handled In-House (Staff and Contractual)

Referred to Pro Bono

Referred to Reduced Fee

Total Cases Opened

Number of Cases OPENED

*Cases opened under Operating Funds include Operating Grant and Challenge Grant (if any). b. In addition to cases reported in “a”, above, how many other calls did your program handle during the

reporting period that are not reported as opened cases (e.g. callers that are over-income, need assistance in a criminal matter or a matter not within your program’s priorities or service area, a simple referral to an appropriate agency, etc.)

# of additional calls: ______________________

If known, attach a breakdown or summary of geographic region and problem type of these calls.

NOTE: Questions 2 through 6 represent closed cases. 2. Demographics of Clients Served, Cases Closed Please complete the breakdowns below. Note that a client may have more than one case – e.g. a family case and a consumer case. In such instances, you should report the number of cases. a. Breakdown by Age


Non-MLSC Funds

All Funds

0 - 17

18 - 59

60 and Over

Organization Clients

Information Not Availiable

Total Cases Closed

Number of Cases CLOSED

*Cases closed under Operating Funds include Operating Grant and Challenge Grant (if any).


b. Breakdown by Sex


Non-MLSC Funds All Funds

MaleFemaleOrganization ClientsInformation Not AvailiableTotal Cases Closed


*Cases closed under Operating Funds include Operating Grant and Challenge Grant (if any). c. Breakdown by Race/Ethnicity


Non-MLSC Funds All Funds

American Indian or AlaskanAsian or Pacific IslanderBlack, not of Hispanic OriginHispanicWhite, not of Hispanic OriginOtherOrganization ClientsInformation Not AvailiableTotal Cases Closed


*Cases closed under Operating Funds include Operating Grant and Challenge Grant (if any).


C. Direct Civil Representation of Low-Income People (continued) Definitions of MLSC Statistical Report Terms

Statistical Report Definitions

Client A person who is eligible for service and is accepted by the program to receive civil legal services (including advice or other brief services). One client may generate one or more cases.

Organizational Client

MLSC funding may be used to provide legal services to organizations composed primarily of individuals who are themselves eligible to receive MLSC-funded legal assistance. Eligible groups may receive legal representation, such as nonprofit incorporation, by-laws, and community issues such as nuisance abatement. One organizational client may generate one or more cases.

Intake The process of getting information from a caller or walk-in applicant to determine financial and case acceptance eligibility for civil legal services by staff, pro bono or reduced-fee attorneys.

Case

A distinct civil legal problem or a set of closely related legal problems of a client, and the legal activities or processes used in resolving those problems. A case includes brief services, such as advice, information and/or referral, as well as other types of legal representation. A client with two or more closely related legal problems will be considered as presenting a single case if all of the problems will be resolved through a single legal process or forum. For example, a domestic matter involving the issues of divorce, child custody, support, and visitation is considered one case; if the client also has a landlord/tenant problem it would be counted as a separate case.

Open Case A case is “opened” when the provider has determined the client’s income eligibility and obtained demographics of age, gender, race and geographic location and affidavit of eligibility. Brief services by telephone may be counted as a case without an affidavit of eligibility.

Closed Case A case in which there is a resolution of the client's problem(s) and the case is closed, or those instances in which the client's problem is not resolved but it is determined that no further action will be taken on the case.

Impact Case

A civil legal case that (1) affects significant segments of the eligible population, and (2) achieves or is expected to achieve relatively permanent improvement in the legal rights or basic living conditions of those affected. An example of an impact case is an action on behalf of a client or clients resulting in a judicial decision to eliminate a widespread practice of violating rights of low-income tenants. Another example is an action resulting in an administrative decision that effects a change in eligibility criteria for a public benefits program. An impact case is not defined solely by complexity or high level of effort – for example, a case should not be deemed “impact” solely because it took 100 hours to resolve.

Additional Calls In addition to cases defined above, the number of calls your program handled during the reporting period that are not reported as opened cases (e.g. callers that are over-income, need assistance with a criminal matter or non-legal matter).

Rejected Applicants

Applicants that have a civil legal problem and are financially eligible but are turned away because of lack of program resources, conflict of interest, not in program’s priorities or other reason.

Handled In-House

Although most cases involve some work by in-house staff or contractual attorney (i.e., intake, factual work-up, etc.), cases reported as "handled in-house" should reflect only those cases opened which will be resolved by project staff or contractual attorney without referral to a pro bono or reduced-fee panel attorney.

Referred to Pro Bono

Cases reported in this category are cases that have been opened by the project and referred to a volunteer attorney affiliated with the project who has offered to represent the client without charging a fee, with case closure information expected to be reported back to the project.

Referred to Reduced Fee

Cases reported in this category are cases that have been opened by the project and referred to an attorney affiliated with the project who has agreed to represent the client at a significantly reduced hourly rate or flat fee, with case closure information expected to be reported back to the project.

Closed by Staff Cases in this category have been handled by in-house staff or contractual attorney and have been closed during the reporting period upon resolution by in-house staff or contractual attorney.

Closed by Private Attorneys – Pro Bono

Cases in this category should reflect only those that have been opened and referred to pro bono attorneys for handling, and have been closed during the reporting period upon resolution of the case by the pro bono attorney with case closure information reported back to the project.


Closed by Private Attorneys – Reduced Fee

Cases in this category should reflect only those that have been opened and referred to attorneys handling the case for a reduced fee, and have been closed during the reporting period upon resolution of the case by the reduced fee attorney with case closure information reported back to the project.

Pro Se Assistance

The assistance provided to clients through court-based or other pro se clinics should be reported as either brief services or counseling, depending upon the service provided. NOTE: Please include a footnote indicating the number of pro se clients that are included in these general categories.

Level of Service (closed cases): Only include the highest level of service performed as the basis for closure. Brief Advice, Information and Referral

Action taken at or soon after intake on behalf of a client that resolved a case requiring a minimal amount of staff time and resources (i.e. approximately 30 minutes or less).

Counseling Preparing and providing advice to the client (e.g. reviewing relevant information and counseling the client on action that might be taken to resolve the issue or dispute).

Negotiations Cases are to be reported closed through negotiations when an agreement has been reached between the parties and the issues have been resolved without the filing of a law suit.

Administrative Remedies

This category should reflect cases that were closed during the period which were resolved after suit was filed in an administrative tribunal, regardless of whether the case was resolved upon a decision by the administrative tribunal or settlement between the parties.

Judicial Litigation

This category applies to cases that have been closed during the period which were resolved after suit was filed in a state or federal court, regardless of whether the case was resolved upon a decision by the court or settlement between the parties.

Other Appropriate Remedies

This category should be used when other service categories are inappropriate. For example, the resolution of a case through document preparation, such as the drafting of a contract, will or power of attorney should be included here. NOTE: A breakdown of the remedies reported in this category must be provided if the number of cases reported here exceed 10 percent of the total cases closed. When the service involves COURT ACCOMPANIMENT BY A NON-ATTORNEY, include the cases in ‘Other Appropriate Remedies’ and indicate in a footnote the number of such cases that are included in that category.


C. Direct Civil Legal Representation of Low-Income People (continued) 3. Number of Legal Cases Closed NOTE for all Statistical Reporting: Consider past year’s statistics and any other relevant factors. If the total or categorical increase or decrease is greater than 10%, please explain in an attachment. How many legal cases were closed by your organization in Maryland during the period?

- Please complete the breakdowns below - Check only the HIGHEST level of service performed as the basis of closure - If your program did not provide direct civil legal representation, leave this item blank

a. Breakdown by Funding Source and Level of Service Provided

Brief Advice, Information and Referral CounselingNegotiationsRepresentation in Administrative ProceedingsRepresentation in Judicial LitigationOther Appropriate Remedies**Total Cases Closed

Number of Cases CLOSEDMLSC Operating

Funds* All FundsNon-MLSC Funds

*Cases closed under Operating Funds include Operating Grant and Challenge Grant (if any). **If "Other Appropriate Remedies" exceeds 5% of the total, please include a breakdown here: NOTE: When the service involves court accompaniment by a non-attorney, include the cases in Other Appropriate Remedies indicate the number of such cases that are included in that category here:


b. Breakdown by Level of Service and Service Provider

Closed In-House (Staff/Contractual)

Closed Pro Bono Closed Reduced Fee

Brief Advice, Information and Referral CounselingNegotiationsRepresentation in Administrative Proceedings

Representation in Judicial Litigation

Other Appropriate RemediesTotal Cases Closed


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C. Direct Civil Representation of Low-Income People (continued) 4. Breakdown of Total by Legal Problem NOTE for all Statistical Reporting: Consider past year’s statistics and any other relevant factors. If the total or categorical increase or decrease is greater than 10%, please explain in an attachment. Please complete the breakdown below. The total here should be the same as the “Total Cases Closed” figure in items 3.a and 3.b on page 13-14. See list on the following page for legal problems within each category.

Legal Problem Category Cases Closed (All Funds)CINA (Child in Need of Assistance)Consumer/FinanceEducationEmployment*FamilyJuvenile (other than CINA)HealthHousingImmigrationIncome MaintenanceIndividual Rights (other than Immigration)Wills/Powers of Attorney/TrustsMiscellaneous**Total Cases Closed

*Indicate how many cases in the Employment category are expungements of criminal records: _________

**If Miscellaneous exceeds 5% of the total, please include a breakdown here:


C. Direct Civil Representation of Low-Income People (continued) Categories of Legal Problems CINA Children in Need of Assistance Consumer/Finance Bankruptcy/Debtor Relief Collection/Repossession/Deficiency/

Garnishment Contracts/Warranties Credit Access Energy (Other than Public Utilities) Loans/Installment Purchase (Other

than Collection) Education Suspension/Expulsion Special Education School Records Other Education Employment Expungement of Criminal Record Job Discrimination Wage Claims Other Employment Family Adoption Custody/Visitation Divorce/Separation/Annulment Domestic Violence Guardianship/Conservatorship Name Change Paternal Rights Termination Paternity Support Other Family Juvenile (other than CINA) Delinquent Other Juvenile

Health Medicaid Medicare Other Health Housing Federally Subsidized Housing Rights Home Ownership/Real Property Landlord/Tenant Public Housing Other Housing Immigration/Naturalization Immigration Status (employment, family and other

legal problems should go in other appropriate category)

Income Maintenance General Support/Other Welfare Black Lung Food Stamps/Commodities Social Security/SSI Unemployment Compensation Veterans’ Benefits Workers’ Compensation Other Income Maintenance Individual Rights Mental Health Prisoners’ Rights Physically Disabled Rights/ADA Issues Other Individual Rights Wills/Powers of Attorney/Trusts Miscellaneous Incorporation/Dissolution Indian/Tribal Law License (Auto & Others) Torts


C. Direct Civil Representation of Low-Income People (continued) 5. Breakdown by County of Client Residence NOTE for all Statistical Reporting: Consider past year’s statistics and any other relevant factors. If the total or categorical increase or decrease is greater than 10%, please explain in an attachment. Please complete the breakdown below. The total here should be the same as the total in Question 4, page 15.

By Staff Attorneys (Include Contractual Attorneys) or

Paralegals

By Pro Bono Attorneys

By Reduced-Fee Attorneys Total

Allegany CountyAnne Arundel CountyBaltimore CityBaltimore CountyCalvert CountyCaroline CountyCarroll CountyCecil CountyCharles CountyDorchester CountyFrederick CountyGarrett CountyHarford CountyHoward CountyKent CountyMontgomery CountyPrince George’s CountyQueen Anne’s CountySt. Mary’s CountySomerset CountyTalbot CountyWashington CountyWicomico CountyWorcester CountyNon-MarylandUnknownTotal Cases Closed

Number of Cases ClosedCounty of Client Residence


C. Direct Civil Representation of Low-Income People (continued) 6. Breakdown by Service Provider Location NOTE for all Statistical Reporting: Consider past year’s statistics and any other relevant factors. If the total or categorical increase or decrease is greater than 10%, please explain in an attachment. Please complete the breakdown below. The total here should be the same as the total on pages 15 and 17.

By Staff Attorneys (Include Contractual

Attorneys) or Paralegals

By Pro Bono Attorneys

By Reduced-Fee Attorneys Total

Allegany CountyAnne Arundel CountyBaltimore CityBaltimore CountyCalvert CountyCaroline CountyCarroll CountyCecil CountyCharles CountyDorchester CountyFrederick CountyGarrett CountyHarford CountyHoward CountyKent CountyMontgomery CountyPrince George’s CountyQueen Anne’s CountySt. Mary’s CountySomerset CountyTalbot CountyWashington CountyWicomico CountyWorcester CountyNon-MarylandUnknownTotal Cases Closed

Service Provider's Office Location or Principal Place of Business

Number of Cases Closed


C. Direct Civil Representation of Low-Income People (continued) 7. Examples of Typical Cases Using only the space provided on this page and the next, please provide at least FIVE vignettes (brief narrative examples or snapshots) of typical cases that your program closed in the reporting period.

- Choose examples that cover as wide a range as possible of the types of cases you handle. - If you do not cover all the types of matters listed, then use the “other” spaces to describe the types of cases you

do handle. - Use actual examples (not hypotheticals) that illustrate the human impact of the case statistics provided elsewhere

in this report. Please indicate the client’s county of residence but do not provide client names or other information that would violate client confidentiality.

- Write for a lay audience; avoid legalese or technical language. - Include news clippings or other interesting descriptive materials, if available, related to the examples you have

provided here.

Example a: Consumer Matter or Other: Example b: Family Matter or Other: Example c: Health Matter or Other


C. Direct Civil Representation of Low-Income People (continued) 7. Examples of Typical Cases (continued) Example d: Housing Matter or Other: Example e: Income Maintenance Matter or Other: 8. Size of Eligible Population Considering your target population, how many people in your service area were eligible for your services in the reporting period? Refer to studies of your client population if available. a. Number of persons: _______________

b. Please briefly describe below your procedure or basis for estimating this number:


C. Direct Civil Representation of Low-Income People (continued) 9. Rejected Applicants Please indicate below the number of requests for civil legal assistance that were rejected during the reporting period for reasons other than financial ineligibility. a. Reason for Rejection (Other Than Financial Ineligibility) – Attach additional sheets if necessary

Number of Rejected

Applicants1. Insufficient Resources a. To provide any legal assistance b. To provide appropriate level of service needed c. Subtotal turned away for insufficient resources2. Conflict of Interest3. Not in Program's Priorities4. Other - Specify:

Subtotal OtherTotal Rejected Applicants

b. When requests for assistance are rejected, where do you refer the applicant? Please summarize below.

10. Client Satisfaction with Services Please describe below the results of your efforts to measure client satisfaction with your services. a. Did you have a method in place for measuring client satisfaction during this reporting period?

Yes

No


10. Client Satisfaction with Services (continued) b. If “yes” please briefly describe below the method you used, including the approximate percentage of clients whose

opinions were sought:

c. Please summarize briefly below the highlights of clients’ assessment. Include a description of any action you have taken as a result of this information. Attach an extra sheet if needed.


C. Direct Civil Representation of Low-Income People (continued) 11. Promptness of Service Please address the questions below concerning how quickly clients are served after contacting your program. a. Describe briefly below your program’s policy regarding promptness of service:

b. How quickly does your program reply to a client’s initial inquiry about services?

Typical: ____ days

Maximum: ____ days c. What is the average length of time between initial client contact and onset of services?

Staff cases: ____ days

Pro bono cases: ____ days


D. Impact Cases Fill out this section ONLY if during the reporting period your program had activity on one or more "Impact Cases" – i.e., efforts that meet the following definition:

A civil legal case that (1) affects significant segments of the eligible population and (2) achieves or is expected to

achieve relatively permanent improvement in the legal rights or basic living conditions of those affected. An example of an impact case is an action on behalf of a client or clients resulting in a judicial decision to eliminate a widespread practice of violating rights of low-income tenants. Another example is an action resulting in an administrative decision that effects a change in eligibility criteria for a public benefits program. An impact case is not defined solely by complexity or high level of effort – for example, a case should not be deemed “impact” solely because it took 100 hours to resolve.

1. Number of Impact Cases Please indicate below the number of impact cases that were active during the reporting period. a. Number of Impact Cases That Were Active: _______

b. Total number of staff hours spent during reporting period: ______ 2. Example Provide a brief narrative below summarizing one of the impact cases counted above. a. Milestones Achieved (e.g. "milestones" might include a decision by a court, a settlement negotiated with an

opposing party, a change in behavior by a major employer of low-income people, etc.):

b. Estimated Impacts (e.g. "impacts" might include "25 families enabled to avoid possible homelessness," "75

individuals enabled to gain access to job training," etc.):

3. Number of Individuals Benefiting from ALL Impact Cases Number of individuals benefiting from all impact cases (Estimated): ____________


E. Hotlines and Other Telephone-Based Legal Services Use this section ONLY if your program operates a phone hotline or other 800 telephone service offering legal advice, information, referral and/or other legal services to low income people over the phone. 1. Service Provided Provide below a brief overview of the services provided. a. Description of the service:

b. Target audience (e.g. “Residents of counties X and Y,” “People with disabilities in Z city,” etc.):

2. Relationship to Overall Program Please describe briefly how this service is integrated with other components or services of your program. a. Internally (e.g. relationship to overall intake system):

b. Externally (e.g. referrals to other programs for more comprehensive services):


3. Service Statistics How many people received these services during the reporting period? a. Number of people served: _____ b. Is this number included in the “Total Cases Closed” figure you provided in section C?

Yes

No, this number is IN ADDITION TO the number reported in section C.


F. Other Legal Services Provided to Individuals This section provides an opportunity for your program to describe any legal services it provides to low-income people using alternative strategies (e.g. pro se clinics, community legal education, etc.) other than the “case” services covered in section C, impact work covered in section E and hotlines covered in section F. If not applicable, enter “none” below and go on to section G. Provide below not more than TWO brief examples illustrating the most significant legal services provided by your program OTHER than services described in sections C, E and F. Highlight the following:

- Who was the target audience of the services? - What needs of that audience were addressed? - What strategy did you use? What did you do? - What results were achieved?


G. Resources For Other Legal Services Providers This section provides an opportunity for your program to describe any support or backup services that your organization provided to other programs or agencies, and/or any inter-agency cooperative efforts (e.g. task forces) in which it was a significant participant, during the reporting period. If not applicable, enter “none” below and go on to section H. Provide below brief examples illustrating the significant backup services and/or inter-agency cooperative efforts in which your organization was involved (e.g. statewide training for legal services advocates, recruitment of pro bono lawyers to serve other agencies, participation in a statewide task force on domestic violence, People’s Law Library, etc.). Do not include services not related to legal services for the poor, such as medical or shelter services. Note: The People’s Law Library (PLL) serves as Maryland’s statewide website to provide the public with plain-language legal information and referral assistance. PLL focuses primarily on the legal issues that self-represented litigants most frequently face in Maryland courts and strives to ensure that its content is relevant and up-to-date. To the extent applicable, please describe any activities in which your organization has assisted PLL, e.g. developing, editing and updating material for the site; translating material into other languages; facilitating pro bono involvement in PLL; etc. How could PLL facilitate your involvement? Highlight the following:

- Who was the target audience of the effort? - What needs of that audience were addressed? - What results were achieved?


H. Legal Services In-House Staffing 1. Number of Staff Using the form below, please indicate the total number of Full-Time Equivalent (FTE) paid and volunteer staff persons who were directly involved in the program or project.

- Include both MLSC and non-MLSC funded staff persons. - "Volunteers" – include volunteers who work in your program as staff. Do not include pro bono attorneys. - Do not include staff not related to legal services – for example, medical counseling. - A Full-Time Equivalent (FTE) is one or more persons whose hours equal a full-time position. For example, two

persons, each working half-time, amount to 1.0 FTE. Express FTE in decimals - for example, 1.5 lawyers.

Attorneys Paralegals Others Total Paid Staff

1. Legal Case Work (other than group or impact cases)2. Impact Cases or Projects3. Group Cases (not impact cases)4. Other Client Services*5. Supervision of Legal Case Work6. Secretarial - Clerical Work7. Management and Administration8. Other: Specify

TOTAL Staffing**

Number Supported by MLSC Funds***

Types of Work Performed

Paid Staff - Full-Time Equivalents - See Instructions

Volunteers (Number of Persons)

*Other Client Services: Legal education, pro se training and other non-case services provided to low-income persons. **Total Staffing: These numbers should match the ones reported on page 35, Column c. ***Number Supported by MLSC Funds: These numbers should match the ones reported on page 35, Column a.


I. Volunteer/Pro Bono Statistics 1. Number of Volunteers Using the form below please indicate the total number of volunteers who participated in the delivery of legal services during the reporting period.

Attorneys Paralegals Others Total

Volunteers (Number of Persons)

a. Served on Panel(s)b. Provided case services during reporting periodc. Provided other services during reporting period

Definitions: a. Served on Panel(s): Volunteers who currently are signed up to participate in your program; may or may not have

been requested to provide services during reporting period. b. Provided case services: Actually accepted or closed one or more “cases” (see definition on page 10) during the

reporting period. c. Other services: Includes client services such as pro se training, legal education, etc., as well as in-house services

such as intake, answering phones, clerical support, accounting, etc. 2. Hours of Service Please provide the breakdown below. Use reported figures or estimate, using your best professional judgment.

Attorneys Others

Total

Hours of Volunteer/Pro Bono ServiceParalegals

a. On case servicesb. On other services

3. Dollar Value Please indicate below your best professional estimate of the value of the services enumerated in item 2. a. Estimated total dollar value:

Attorneys Paralegals OthersTotal HoursDollars Per HourEstimated Total Dollar Value

Hours of Volunteer/Pro Bono Service

b. Please describe briefly the basis of your estimate (e.g., hourly rate assumptions):


I. Volunteer/Pro Bono Statistics (continued) 4. Activities for Encouraging Volunteer/Pro Bono Involvement Briefly describe the most effective method you used for stimulating greater volunteer/pro bono involvement during the period. J. Outreach 1. Activities Describe below the most significant outreach activities performed during the reporting period. Especially highlight the following:

- Special outreach efforts made during the period. - Outreach to hard-to-serve groups – for example, patients at a mental health facility. - Discernable results – for example, “The public service announcement produced 500 telephone requests for

information about legal rights of the elderly.”


K. Training Provided for Program Personnel 1. Personnel Trained Please check all boxes below that indicate categories of people involved in your program for whom training was provided to enhance your program's capacity for providing effective, high-quality services. Check All That Apply: None - Go on to “L” on next page

Paid staff

Board members

Pro bono attorneys

Other volunteers

Clients

Others – Specify: 2. Training for Program Staff Briefly describe below three or four examples of staff training provided or attended that were most significant or effective.


L. Innovations If your program developed any innovations that might be utilized by other programs in Maryland, briefly describe them here. Select NOT MORE THAN THREE of the best examples and use only the space provided. M. News Clippings If your program’s activities or client services were reported in the legal or general press during this period, please attach clippings, preferably as a single PDF.


N. Total Cash Expenditures 1. Organization's Total Expenditures This question breaks down your organization’s total CASH expenditures for the reporting period into two components: (a) civil legal services for the low-income population and (b) other services (such as health services, non-legal counseling, shelters, etc.). If your organization is exclusively a legal services program that serves the low-income population, line (b) will be zero.

Type of Service Total Expenditures(a) Civil Legal Services for the Poor*(b) Other ServicesTotal

NOTE: This report should cover July 1, 2015 to June 30, 2016. DEFINITIONS: a. Civil Legal Services for the Poor include such activities as:

Direct legal services provided by lawyers, paralegals and other trained persons (including volunteers)

Community legal education, administrative and/or legislative advocacy Activities that directly support such services, including outreach, intake, case assignment, legal work

supervision, staff training and administrative support.

b. Other Services are all others, such as health services, non-legal counseling, housing for the homeless, etc. c. Total includes funds from all sources including non-MLSC as well as MLSC funds.


O. Expenditures on Civil Legal Services For The Poor 1. Budget-to-Actual Report – MLSC Funds Only See page 36 for definitions of MLSC line item categories prior to completing expenditure reports in this section.

Please complete the breakdown below, reporting actual MLSC expenditures only.

MLSC Operating Funds Budgeted (Column a) should reflect any revisions to the original budget that were submitted to and approved by MLSC during the grant period.

-- MLSC Operating Funds include Operating Grant and Challenge Grant (if any). -- A Full-Time Equivalent (FTE) is one or more persons whose hours equal a full-time position. For example, two persons, each working half-time, amount to 1.0 FTE. Express FTE in decimals – for example, 1.5 lawyers.

c. Operating Funds

Remaining ("a" minus "b")

d. % Variance

$# Staff

(FTE)$

# Staff

(FTE)$ %

B. Non Personnel Costs:

Cost Categorya. MLSC Operating Funds Budgeted (July 1 - June 30)

b. MLSC Operating Funds Expended (July 1 - June 30)

A. Personnel Costs:

1. Attorneys

2. Paralegal

3. Others

4. Salary Subtotal

5. Employee Benefits

6. Total Personnel Costs

12. Audit

1. Occupancy

2. Equipment Rental

3. Supplies

4. Printing & Copying

5. Postage

6. Telephone

7. Travel

8. Training / Continuing Education

9. Insurance

10. Library & Dues

11. Litigation

13. Capital Additions

14. Contract Services

15. Other*

16. Total Non-Personnel Costs

C. Total Expenditures

*Other – attach a breakdown on an additional sheet if line 15 exceeds 10% of the grand total, line “C”.


O. Expenditures on Civil Legal Services For The Poor (continued) Financial Forms - Explanation of Categories Attorneys: This category should include all salaries and wages paid to program attorneys, whether employed directly or supervised by the program, and whether part-time, full-time, or temporary. Paralegals: This category should include salaries and wages paid to program paralegals, whether employed directly or supervised by the program, and whether part-time, full-time, or temporary. Paralegals are persons whose duties consist primarily of such activities as intake interviewing, case investigations, checking court records, legal research, client representation at administrative hearings, and outreach and community work. Other Staff: This category should include salaries and wages paid to all other program staff, whether employed directly or supervised by the program, whether administrative/clerical staff, students, or others, and whether full-time, part-time or temporary. Employee Benefits: This category should include all those commonly accepted fringe benefits paid on behalf of employees, such as retirement, FICA, health and life insurance, worker's compensation, unemployment insurance, and other payroll-related costs approved by the program's board of directors. Occupancy: This category includes estimated rent, utility payments, and maintenance or janitorial expenses for each office. Equipment Rental/Maintenance: This category includes lease or rental expenses for office furniture, fixtures and equipment (except telephone). It also includes an estimate of maintenance costs for that equipment whether pursuant to a service contract or an estimate of individual repair bills. Supplies: This category includes all basic office accessories and supplies. All equipment purchases under $500 may be placed under this line item. Printing & Copying: All materials used in copiers and costs associated with reproducing materials and program literature should be placed in this category. Postage: All postage expenses should be placed under this line-item. Telephone: This category includes estimates for the rent of telephone equipment and long distance calls. Similar and related expenses such as email/internet services or other telecommunications should be included as well. Program Travel: Travel expenses directly related to specific client matters, administration of the program, etc.

Continued on next page


O. Expenditures on Civil legal Services For The Poor (continued) Financial Forms - Explanation of Categories, Continued Training: All non-personnel costs to be paid for with regular program funds, associated with the training or continuing education of staff members or volunteers would be included here. Examples would be travel to/from training events, per diem, conference registration fees or tuition, purchase of training materials, rent for facilities used in a training event, etc. Equipment purchased for training with a value in excess of $500 should be reported under "Capital Additions." No program personnel costs should be included here. Insurance: This category includes professional liability insurance, bonding, property insurance (fire and theft), and liability insurance for property and automobiles. Library: This category includes expenses for the maintenance and normal expansion of office libraries, including subscriptions to Westlaw/Lexis, periodicals, books, reference materials, and multiple volume sets of law books. Capital additions to the library holdings over $500 should be included under "Capital Additions." Litigation: This category includes court costs, witness fees, expert witness expenses, sheriff fees, courthouse copying fees, and other expenses incurred but not recovered in litigation on behalf of eligible clients. Audit: This category includes expenses for auditors. Capital Additions: This category includes equipment and library purchases over $500 per item and other major expenses that occur infrequently. Items included should be certain expenditures (e.g., report "office equipment" rather than "typewriters, dictating equipment, adding machines," etc.). However, please provide a separate footnote for any capital purchase in excess of $1,000. Contract Services: This category includes payments to private attorneys who provided legal services to clients and service to the program, such as legal counsel for program operations, consultant fees exclusive of those paid for training, use of a computer service bureau, bookkeeping or other accounting services, etc. If the total in this category is over $2,000, please itemize those individual costs in excess of $500 in a brief footnote. Other: This category includes all program expenses not included above.


O. Expenditures on Civil Legal Services For The Poor (continued) 2. Budget Narrative Describe below any significant variations between planned and actual MLSC grant expenditures. Note - Budget Variations: If prior approval was not obtained for any budget revision of more than 10% between planned and actual MLSC grant expenditures which exceeds $1,000 in any line-item, please indicate. MLSC policy requires such expenditures to be reviewed by the MLSC Board of Directors if approval was not requested prior to the end of the fiscal year in which the grant funds were appropriated. Grantee will be notified should the board disapprove any such expenditure, and MLSC will recapture funds subject to disallowance by deducting the amount of disallowed funds from the next MLSC grant payment. Note - Unspent Funds: Any unspent MLSC funds, as reflected in the MLSC budget to actual report, shall revert to MLSC. To effectuate recapture of these funds, MLSC will deduct the amount of unspent funds reported herein from the next MLSC grant payment. (Not applicable for FY10 through FY16, unless otherwise notified. See Carryover Funds Report forms.)


O. Expenditures on Civil Legal Services For The Poor (continued) 3. Cash Expenditure Breakdown for Civil Legal Services Please complete a breakdown of the amount shown on page 34, line (a). See page 36 for definitions of MLSC line item categories prior to completing expenditure reports in this section. This page covers your organization’s TOTAL cash expenditure on civil legal services for the poor during the grant year. Please report in-kind resources on page 43.

- MLSC Operating Funds include Operating Grant and Challenge Grant (if any). - Examples of "Non-MLSC funding" include other grants, bar association funds, etc. - If you have unspent funds for carryover to the next fiscal year, complete the separate Carryover Funds Report.

NOTE - Section D: Use current FY total award amount for any applicable item in this section, NOT the expenditures, which will be reported elsewhere.

$ # Staff (FTE) $ # Staff

(FTE) $ # Staff (FTE)

Judicare ProjectLitigation Fund (PBRC only)

E. TOTAL Cash Budget

MLSC-funded MPILP/UBSPI intern stipends

D. MLSC Other Funds Awarded (If Applicable)One-Time Grant

c. TotalCost Category a. MLSC Operating Funds

A. Personnel Costs:

b. Non-MLSC Funds

1. Attorneys2. Paralegal3. Others4. Salary Subtotal5. Employee Benefits6. Total Personnel CostsB. Non Personnel Costs:1. Occupancy2. Equipment Rental3. Supplies4. Printing & Copying5. Postage6. Telephone7. Travel8. Training / Continuing Education9. Insurance10. Library & Dues

C. Sub-Total Expenditures

11. Litigation12. Audit13. Capital Additions14. Contract Services15. Other *16. Total Non-Personnel Costs

*Other - attach a breakdown on an additional sheet if line 15 exceeds 10 percent of the sub-total, line “C”. If your MLSC grant supports more than one office, please download and complete the Branch Office Budget Form,found at www.mlsc.org/grant-final-report.

www.mlsc.org/grant-final-report


O. Expenditures on Civil legal Services For The Poor (continued) 5. Breakdown of Cash Expenditures by County a. Breakdown by County

Please complete the breakdown below. The total here should be the same as the “Sub-Total Cash Expenditures” on page 39. -- MLSC Operating Funds include Operating Grant and Challenge Grant (if any).

County of Client Residence

MLSC Fund Expenditures

Non-MLSC Fund Expenditures

Total Expenditures

Allegany CountyAnne Arundel CountyBaltimore CityBaltimore CountyCalvert CountyCaroline CountyCarroll CountyCecil CountyCharles CountyDorchester CountyFrederick CountyGarrett CountyHarford CountyHoward CountyKent CountyMontgomery CountyPrince George’s CountyQueen Anne’s CountySt. Mary’s CountySomerset CountyTalbot CountyWashington CountyWicomico CountyWorcester CountyNon-MarylandUnknownTotal

b. Please briefly describe below your procedure or basis for reporting the above geographic funding allocations:


O. Expenditures on Civil Legal Services For The Poor (continued) 6. Sources of Funding for Legal Services Activities Please provide a breakdown, by funding source, of your program's civil legal servicers program’s actual cash revenue

received during the reporting period.

a3. MLSC Judicare Projecta4. Litigation Fund (PBRC only)

Source Amounta1. MLSC Operating Funds & Challenge Grant (if any) a2. MLSC One-time Grant

b. Foundations - Provide breakdown on next pagec. United Wayd. Legal Services Corporation (LSC)e. City and County Funding - Provide breakdown on next pagef. State Funding - Provide breakdown on next pageg. Religious Organization Funding h. Title III - Administration on Agingi. Other Federal Programs - Provide breakdown on next pagej. Income from client fees or co-payments

q. Income from donations, contributions, annual campaign, etc.

k. Law Schoolsl. Attorney Feesm. Bar Associationsn. Contributions from private attorneyso. Income from publications, trainings, videotapes & other productsp. Income from special fundraising events

r. Interest incomes1. Cy Pres

w. Sub-Total: Fund Balance

s2. Other*

x. Total Cash Funding Sources

t. Sub-Total: Above Sourcesu. MLSC-approved operating fund balance from prior yearv. Non-MLSC fund balance from prior year

*Other (line s2): Include any agency allocation, general funds, MPILP stipends, etc. and provide a breakdown on the next page.


O. Expenditure on Civil Legal Services For The Poor (continued) 7. Breakdown of Categories b, e, f, i and s:

NOTE: Totals should correspond to related line items in section O.6. on page 41. Spell out names of agencies; do not use abbreviations. If your breakdown does not fit in the space provided, please attach additional sheets.

b. Foundations - List names and amounts: e. City and County Funding - List names and amounts: f. State Funding - List state agency, program and amounts [Administrative Office of the Courts funding here]:


i. Federal programs other than d and h - List federal agency, program and amounts: s2. Other - Provide a breakdown of any agency allocation, general funds, MPILP stipends, etc. 8. In-Kind Resources Please provide below a breakdown of in-kind resources you received during the reporting period for your legal service program - for example, office space, donated equipment, etc. Do not include pro bono private attorney services here. Description Source Estimated Value

Total Estimated Value:


O. Expenditures on Civil Legal Services For The Poor (continued) 9. Changes in Non-MLSC Funding Did your program lose or gain significant amounts of non-MLSC funding during the report period compared with the prior year? Indicate below any funding sources whose support for your program changed by 5% or more from the prior year to this reporting period. Attach additional sheets if necessary.

Funding Sources Prior Year's Funding

This Reporting Period's Funding

Total 10. Steps Taken to Address Funding Loss If your program lost significant amounts of funding (as reported above), describe below any steps taken as a result.


P. One-Time Grant (If Any) – Status and Budget 1. Amount of Grant

Note: Report on progress with projects using one-time funds from prior years. $____________________ Fiscal Year:_____________________ 2. Brief Narrative of Project Status Describe the purpose of the one-time grant and summarize the progress that your program made during the reporting period.

3. MLSC One-Time Grant Budget Status Please provide expenditures below. Attach additional sheets if necessary.

Description

a. MLSC One-Time Funds Budgeted (July 1 - June 30)

b. MLSC One-Time Funds Expended (July 1 - June 30)

c. One-Time Funds Remaining ("a" minus "b")

Total

4. Budget Narrative Please explain any funds remaining. If you have unspent funds for the next fiscal year, please explain how and when the expenditures will be completed.


Q. Pro Bono Litigation Fund (Pro Bono Resource Center Only) 1. Amount of Grant $__________________ 2. Breakdown of Expenditures Description should include the name of each organization, use of funds and whether the cases were Pro Bono (PB) or Judicare (J). Attach additional sheets if necessary.

Organization Use of Funds Pro Bono (PB) or Judicare (J)

Litigation Funds Expended

Total

3. Comments


4. Budget Narrative Please explain any funds remaining. If you have unspent funds for the next fiscal year, please explain how and when the expenditures will be completed. R. Other Comments Use the space below to provide any additional information that you feel would assist us in reviewing this report.

Documents

MLSC Grantee FY16 Final Report€¦ · MLSC Grantee Final Report FY16 Page 11 C. Direct Civil Representation of Low-Income People (continued) Definitions of MLSC Statistical Report