MLGSCA/NCNMLG Joint Meeting February 25, 2011 11 Hospital
Library Return on Investment Study Judy Kraemer, MLIS, MBA Jill A.
Crussemeyer, PhD, MLIS Katia G. Karadjova, MS, MLIS Debby Quan,
MLIS Elizabeth A. Mason, BA Parks Medical Library Long Beach
Memorial/Miller Childrens Hospital Slide 2 MLGSCA/NCNMLG Joint
Meeting February 25, 2011 Setting Parks Medical Library serves
community based non-profit teaching hospitals Long Beach Memorial
and Miller Childrens Hospital Long Beach in California. Slide 3
MLGSCA/NCNMLG Joint Meeting February 25, 2011 Objective This study
examines a hospital librarys resource and service use over time:
FY06 - FY10. It compares use from pre- automation to
post-automation library period and analyzes the hospitals return on
library investment (ROI). Slide 4 MLGSCA/NCNMLG Joint Meeting
February 25, 2011 44 Goal Analyze ROI of Library Automation 2004
Access Tools: Card Catalog Print Journal Holdings List Desktop
shortcuts to few online resources 2006 Integrated Access
Technologies: LIB*21 Online Catalog Link Resolver Federated Search
Engine Slide 5 MLGSCA/NCNMLG Joint Meeting February 25, 2011 Slide
6 Mixed-Method Study Use Statistics Analysis FY06-FY10 Quantitative
research Services Evaluation and Needs Assessment Surveys
Pre-automation 1) Summer 2004 Stratified purposeful sample -
Nursing Staff 2) Summer 2005 Stratified purposeful sample -
Physicians & Health Service Managers Post-automation 3) Spring
2007 Purposeful sample - In-house library client survey 4) Fall
2010 Entire hospital population Qualitative research Spring 2011 In
depth interviews semi-structured stratified purposeful sample Slide
7 MLGSCA/NCNMLG Joint Meeting February 25, 2011 Results Use
Statistics Analysis FY06-FY10 Services Evaluation and Needs
Assessment Surveys 2011 In-depth Interview Results to follow this
Spring Slide 8 MLGSCA/NCNMLG Joint Meeting February 25, 2011 8
Service Desk Use Analysis Library Automation: Easy Access = Use
& ROI 20% Increase 181% Increase Slide 9 MLGSCA/NCNMLG Joint
Meeting February 25, 2011 Slide 10 10 Journal Use Analysis Library
Automation: Easy Access = Use & ROI FY06-10 Use Post LIB*21 -
Online Catalog, Journals A-Z List, & Federated Search Engine
291% Increase Print Use 293% Increase Online Use Slide 11
MLGSCA/NCNMLG Joint Meeting February 25, 2011 Slide 12 Slide 13
Slide 14 14 Book Use Analysis Library Automation: Easy Access = Use
& ROI FY06-10 Print Book Use Post LIB*21 Online Catalog &
Federated Search Engine 302% Increase FY06-10 Online Book Use Post
LIB*21 Online Catalog, Books A-Z List, & Federated Search
Engine 203% Increase Slide 15 MLGSCA/NCNMLG Joint Meeting February
25, 2011 Survey Results Library Services Used for Research
Determine Diagnosis Assistance in Medical Treatment Decisions
Evidence-Based Nursing Information to Determine Nursing Treatments
Patient Education Slide 16 MLGSCA/NCNMLG Joint Meeting February 25,
2011 Survey Results Information Acquired from the Parks Medical
Library was used to Avoid unnecessary tests or procedures Reduce
the length of hospital stay Avoid hospital admission Improve the
quality of health care provided Slide 17 MLGSCA/NCNMLG Joint
Meeting February 25, 2011 Conclusion Pre and post integrated
library access technology resource use statistics provide evidence
of automation success and ROI. Library clients have simplified
secure access to needed information at the point-of-care, 24/7, on
and off site, through the integrated library system, LIB*21. Slide
18 MLGSCA/NCNMLG Joint Meeting February 25, 2011 Conclusion The
Library is Providing Evidence-Based Knowledge to Save Lives, by
placing knowledge at the fingertips of all physicians and hospital
staff. Slide 19 MLGSCA/NCNMLG Joint Meeting February 25, 2011 19
Questions? Judy Kraemer, MLIS, MBA (562) 933-3851
[email protected]@memorialcare.org
