mktplanasof5410-12743709131611-phpapp02-1

7/28/2019 mktplanasof5410-12743709131611-phpapp02-1

1/56

2013 Ford Edge Hybrid

Jacquelyn Giardina, Chief Marketing Officer Chris Mowbray, VP Product DevelopmentMarjaun Bakhtiari, VP MKT Development

Nicole Solano, Brand Manager Christina Keast, Director of Existing Research

Elle How, Director of New Market ResearchMKT419 Professor Barretti


2/56

Marketing PlanTable of Contents


3/56

Executive Summary Page 1

IntroductionCompany Description

Fords ValuesFord Today

Strategic Focus and Plan Mission

One TeamOne PlanOne Goal

VisionGoals

NonfinancialFinancial

Core Competencies

Page XPage XPage XPage XPage XPage XPage XPage XPage XPage XPage XPage XPage XPage X

Situational AnalysisThe Situational Analysis

Demands and Demand TrendsTechnological TrendsSocial and Cultural FactorsDemographicsEconomic and Business ConditionsLegal EnvironmentMedia Environment

SWOT AnalysisStrengthsWeaknessesOpportunitiesThreats

TOWS AnalysisPorters 5 Forces The Industry Analysis

Current StandardsCurrent Industry RankingsFuture Industry Standards

The Competitor AnalysisCurrent CompetitorsFuture Competitors

The Company AnalysisFord US SalesFord Focus HybridFinancial HelpThe Future

The Customer AnalysisCurrentFuture

Page XPage XPage XPage XPage XPage XPage XPage XPage XPage XPage XPage XPage XPage XPage XPage XPage XPage XPage XPage XPage XPage XPage XPage XPage XPage XPage XPage XPage XPage XPage X

Product-Market FocusProduct Objectives

Features & BenefitsMarketing Objectives

Market 1Market 2Market 3Manufacturing Market

Page XPage XPage XPage XPage XPage XPage XPage X


4/56

Executive Summary

Page 1


5/56

Introduction

Future consumer expectations 2013 Hybrid Edge (name) Features and benefits Safety and efficiency Fords goals for the Edge 2013 3 target markets

Company Description

Fords Values

Ford Motor Company started out with Henry Fords passion of engineering and

mechanics. Fords first leap into the world of automotive mechanics was in 1899 when he

founded the Detroit Automobile Company, in Dearborn Michigan. It was not long after the

Detroit Automobile Company failed that Ford founded the Ford Motor Company on June 16,

1903. What made Fords vision different from the other 87 car companies in the United States at

the time was Fords understanding of the cultural impact automobiles will have on the society.

Ford envisioned cars being an affordable item rather than a luxury in the near future by

transforming the manufacturing process. The success of Ford Motor Company was because its

strategy encompassed a new way of manufacturing called mass production, advancements in

technology, the supply chain and most of all changes in lifestyle. Fords personal motto, Help

the Other Fellow, affected his goals, work environment and the corporate strategy of the Ford

Motor Company.

Ford Today

Todays Ford embraces all of Henry Fords beliefs into its current corporate strategy.

Ford is known for building the everyday mans car focusing on reliability and quality. Ford is

now a leader in innovation in the automobile industry right next to BMW. Energy efficient

efforts, future safety features and technology advancements are all what makes Ford, Ford;

Page 2


6/56

however, the cars are not all that have made Ford into the global enterprise it is today. Its

constant effort into driving community through the Ford Motor Company Fund and Community

Services is only one way Ford displays its involvement and values for a safe and healthy

environment for the community to live in. Because Ford holds these values high in its corporate

strategy, its research and advancement in safety and energy saving features are genuine and

dependable.

Strategic Focus and Plan

As stated on the Ford Motor Company website:

MissionOne Team

People working together as a lean, global enterprise for automotive leadership, as measured by:

Customer, Employee, Dealer, Investor, Supplier, Union/Council, and Community Satisfaction

One Plan

Aggressively restructure to operate profitably at the current demand and changing model

mix Accelerate development of new products our customers want and value Finance our plan and improve our balance sheet Work together effectively as one team

One Goal

An exciting viable Ford delivering profitable growth for all

Vision

Expected Behaviors

F ord Functional and Technical Excellence

Know and have a passion for our business and our customers Demonstrate and build functional and technical excellence Ensure process discipline

Page 3


7/56

Have a continuous improvement philosophy and practice

O wn Working Together

Believe in skilled and motivated people working together Include everyone; respect, listen to, help and appreciate others Build strong relationships; be a team player; develop ourselves and others Communicate clearly, concisely and candidly

R ole Model Ford Values

Show initiative, courage, integrity and good corporate citizenship Improve quality, safety and sustainability Have a can do, find a way attitude and emotional resilience Enjoy the journey and each other; have fun never at others expense

D eliver Results

Deal positively with our business realities; develop compelling and comprehensive plans,while keeping an enterprise view

Set high expectations and inspire others Make sound decisions using facts and data Hold ourselves and others responsible and accountable for delivering results and

satisfying our customers

Goals

For the 2013 Edge Hybrid, Ford strives to achieve the following goals.

Nonfinancial Goals

1. Retain spot as global market leader with over 100 plants and 280,000 employeesworldwide

2. Sustain profitability and rank as Number 1 US auto Company3. Introduce 2013 Hybrid Edge into Chinese, European and US markets4. Enter and increase manufacturing in India to lower plant costs5. Build efficiency through better logistics, distribution and control6. Succeed at all implementation factors7. Build awareness and increase sales of all Ford Hybrid automobiles

Financial Goals

1. Increase market share from 16.7% of the market to 20% by 20132. By 2013 Ford hybrid sales should increase over 100%; in 2009 Ford hybrid sales

increased 73%

Page 4


8/56

3. Sustain 50% increase of new car sales through 2013 (Ford increase new car sales of 40%on April 1, 2010)

4. Push industry hybrid sales to increase 10% annually5. Ford Hybrid Edge & Fusion to see sales of 100,000 vehicles in each market by 2013

Core Competencies

1. Provide high quality automobiles for the average middle class citizen in the global market2. Satisfy each customers need and demands with the right car and safety features3. Continue to invest in safety features and environmental benefits4. Deliver end product to consumers quicker by improving the distribution and

manufacturing systems through implementing RFID and other technologies

Situational Analysis

The Situational Analysis

Demand and Demand Trends

Global climate change bringing pressure to automotive industry to make right decisionsin emission level targets, R&D and manufacturing

Based on high cost, low profit margins Many companies making Hybrid cars; Ford already having the Escape Hybrid Uneven growth: demand for cars is growing in China, India, Eastern Europe Markets in US, Western Europe, Japan are flat/ declining Accelerated volatility: new cars that initially sell well may lose its ground within 2 years Customers have more choices than before; less loyalty In industry today must have higher degree of flexibility and responsiveness so suppliers

can act quickly when volumes are not up to par

Technological Trends

Advances in digital technology, wireless communication, processing technologies, andsoftware have widened the dimensions of product development in the auto industry

Experience with DVD-based rear-seat entertainment, voice-based navigation, andsatellite radio systems.

Power train, fuel combustion, crash protection, and the creation of a comfortable cabin

and nearly wireless environment. Almost 100 sensors covering various car sections fromunder-the-engine hood to the exhaust stream ensure safe, clean, and economical vehicleoperation (sensors account for almost 30 percent of the manufacturing cost of a car)

While the benefits of some electronics are as cost-saving modules for the parts theyreplace, some others such as voice recognition and night vision systems have obviousmarketable advantages.

Pa


9/56

Using multimedia delivery platforms and user-friendly voice- and touch-screen-basedhuman-machine interfaces. Provide entertainment to passengers / improve navigation bysharing data across components in the car

Advanced electronics also control a cars subsystems to improve the driving experienceor make the car more efficient.

Social and Cultural Factors

United States

The US has improved its focus on the environment, particularly in fuel emissions for many cars. The Obama CAFE Standards (Corporate Average Fuel Economy) was passedon May 19, 2009. The new national policy stresses an increase in fuel efficiency andlimitations on greenhouse gas emissions for all light trucks and SUVs starting 2012. Allcar models from 2012-2016 will have to adhere to the policy of a fuel-economy standardaverage of 35.5mpg (39.9 mpg for cars and 30.0 mpg for light trucks and SUVs). By

passing this new policy, it is expected to save the US 1.8 billion barrels of oil from 2012-2016, along with a 900 million metric ton reduction in C02 emissions---the equivalent of taking 177 million cars off the road (West 2).

Consumers are stressing the need for more Car Safety Features. Many Americanconsumers are looking for more added car safety features for new vehicles. As a result,manufacturers are coming out with collision mitigation systems which are technologiesthat help drivers from hitting objects or help to avoid collisions (West 2).

The economy has taken a downturn, beginning in the fall of 2008. As a result, manyAmericans have focused more on staple needs and less on luxury items such as new cars.The unemployment rate is expected to remain high even by 2015 and this could affect car sales (Bradsher 2).

China

In China, there is a rising middle class that can afford to purchase cars and other items.This is due in part of the increase in money and per capita experienced by the Chineseeconomy. A vast majority of individuals in China prefer to purchase SUVs or sport SUVs

because it is a symbol of power and wealth. There was a 50% increase in sales for SUVsfrom the previous year (Stern 2).

The Chinese Government has increased the demand for cars by cutting taxes for newvehicle purchase and offering subsidies in rural areas to help mitigate the recession.


10/56

Demographics

Focus more on China Sold 23,616 units in China Expanded growth in market will mean more prevalence in Chinese market Over 4.1 million passenger cars sold in 2006; 25% growth increase in auto sales Estimated 600 million middle class citizens in Chine by 2015 Over 80% of middle class has 3,000 yuan or $440 USD Annual income between 60,000 yuan 500,000 yuan Focus more on European markets

Economic and Business Conditions

China

In recent years China has become the fastest and largest growing country and economy in

the world after the Unite States. Over the past 30 years Chinas GDP has grown over 10% and

will continue on that rate for many more. There are still discrepancies between the social

classes; finally the middle class is growing rapidly due to the industrial, agricultural and global

growth of the country. Since the 70s the country had put efforts forth to reform the economy

such as foreign investments and permitting trade. With the three markets Ford is targeting for

the Hybrid Sport Edge, China will be the economy whose purchasing power will be the highest.

Europe

Western Europe economy though was hit with the global recession has always been

stable compared to Eastern Europe and many other countries. Countries such as the United

Kingdom, Germany and Italy are currently battling inflation, rising prices for food, and energy

and the unemployment rate is rising. By 2013, the economy should be turning around; however

it is not likely that Europe will be in a much better place. This is all due to the sub-prime

mortgage problem that started in the United States.

United States


11/56

For the past two years, the United States has been fighting the consequences of the

schemes and lies of the subprime mortgage crisis that ended up hurting the global economy.

Finally, the unemployment rate has started to drop, and the economy is slowly starting to turn

around. The state of the automobile industry in 2013 will be at a similar point because the

economy by then still will not have made a huge improvement. The gap between expansion and

contraction in the US is growing even larger, meaning the economy is taking its time.

Legal Environment

Governments such as in the United States have now taken into consideration the

importance of safety regulations and eco-friendly products. We have a social responsibility totake care of the environment and hybrid and electric cars are the answer. There will not be a

significant gain in hybrid auto sales by 2013, however research has proven that within 10 to 20

years, individuals will come to realize the personal and environmental benefits of owning a

hybrid vehicle.

Media Environment

Automotive companies on average spend $50-$100 million onmarketing/advertising

Ford Spends about $80 million Money goes towards Social websites, their website, print, television/commercials, radio,

outdoor campaigns

Specific Media works with a number of Fortune 500 brands including seven of the top 10companies. No other media company gives advertisers the ability to reach their targetaudience online with nearly 100% accuracy.

Specific Media is headquartered in Irvine, California, with offices in New York, SanFrancisco, Los Angles, Chicago, Dallas, Detroit, and Fort Lauderdale.

SWOT Analysis

Strengths

W ide geographic presence

Page 6


12/56

Brand reputation Strong portfolio of quality products

Community Relations

Targets surrounding community (breast cancer awareness campaign was createdwhere celebrities speak about how breast cancer affected them)

Takes strides to protect the environment; development of electric vehicle &efforts to increase fuel efficiency

Since September 11th attacks on America, ford and its employees have madeextensive donations and held fundraisers and events by Ford in response.

Employee Relations

Ford provides incentives for employees; ex: Thumbie award is given toemployees demonstrating high personal commitment to their customers andcommunity

Higher wages; hourly workers have wages between $19-26 an hour, skilled tradeworkers make $21-30 an hour

Company created Family Service and Learning Center program for Ford workers,family members and retirees, offering health classes, after school tutoring andtrips for seniors

Investor Relations

Maintains high level of communication with its investors and potential investors Accurately and honestly reports earnings and losses in ways easily accessible by

the public via company Web site, mailings, and print materials by request

Weaknesses

Product recall Declining operation margin Declining market share in sector

Huge debts

Employee Relations

The company will make buyout or early retirement offers to all 42,000 U.S.hourly workers

50 percent of the payments that Ford is required to make into a union-run trustfund that will take over retiree health care expenses starting next year. Thecompany owes the fund roughly $13.2 billion on a $23.7 billion liability.

Page 7


13/56

Eliminated 2009 bonus 30% pay cut for Mullaly and Ford Jr.

Investors Relations

Results of recessing economy investors worried about slumping sales and profits, possible dividend cut, possibility of credit downgrade

Due to increase expenditures from recalls and severance packages shareholdersnot getting as big of return on investment in the company.

Opportunities

Large potential in the emerging markets Consumers seeking more American products Outlook for hybrid and electronic vehicles Increasing demand for fuel efficient Restructured operations Business abroad

Threats

US economic slowdown discouraging people from buying cars rising manpower costs layoffs due to lower production levels keep raising concerns among employees about

their job security intense competition reorganized Chrysler and GM Ford will have tough time pleasing investors

TOWS Analysis

See Appendix A.

Porters 5 Forces

Supplier Power Medium

Mass production high volume No forward integration High cost compared to total purchase in industry Low/no switching costs

Page 8


14/56

Buyer Power Medium

Consumer has some bargaining leverage Available substitutes Price sensitivity is common for Ford (no price sensitivity for BMW, high end brands) Low volume; cars are investments; people dont usually buy multiples

Barriers to Entry Medium

Difficulty entering into established industry Currently numerous options for automobile customers

Threat of Substitutes High

Plenty of options in the car industry

Dependent on price performance Dependent on customer loyalty

Rivalry High

Brandy identity and equity Differentiation between competitors Hybrid market growing Industry is at maturity

The Industry Analysis

Current Standards

Although cars are becoming more fuel efficient, hybrids make up less than 3% of the

market and consumers have shown little interest in buying them as of 2010. Automakers are

appealing to customers by claiming a desire to reduce oil dependency and help the environment;

however few consumers have take the hybrid plunge because of the upfront costs as well as the

competition of low cost conventional gasoline engines. High gasoline prices influence

consumers to purchase hybrid, for example when gasoline prices rose to over $4 per gallon,

hybrid vehicles were in short supply.

Page


15/56

Several efforts have been made by the Obama administration to implement new standards

and regulations for automakers. Presently fleets achieve 27.5 miles per gallon, however by 2016

they are required to achieve 35.5 miles per gallon in order to preserve resources and increase

efficiency. Automakers must prepare to follow strict regulations regarding the environment and

natural resources.

Ford increased their total sales by 34.4% from January 2009 to January 2010. With

Toyota recalling many of their vehicles, once loyal customers are now open to the idea of change

and are willing to step away from their once trusted brand. By capturing portion of Toyotas lost

sales (-8.7%), Ford now has the opportunity to retain these customers by providing quality products and reliable customer service. Although Ford has been the primary beneficiary of

Toyotas lost share, GM and Hyundai also launched several incentive

programs in order to convince Toyota buyers to switch brands.

Current Industry Rankings

See Appendix B.

January: Ford is the primary beneficiary of Toyotas lost share Ford, GM and Hyundai launched incentives in order to convince Toyota buyers to switch

brands

Future Industry Standards

China

Car sales in China for 2009 averaged to $13.6 million units. This number is comparably

higher to United States car sales for 2009, which was only $10.4 million. Roughly, China soldapproximately 76% more than US in 2009 (Guillame 2). Increase in sales is in relation to the

Chinese Governments cutting of taxes for vehicles while offering subsidies in rural areas to help

mitigate the recession (China on Track to Surpass US Sales). Because of higher sales in 2009,

Page 1


16/56

it is expected that the top incumbents of the car industry will shift focus and continue to diversify

geographically into China.

Despite a higher expected growth rate for future years, there are many potential barriers to

entry that inhibit car industry incumbents from successfully penetrating the market. For instance,

Chinas highways and roads are small and cramped. This could inhibit car sales progressive

growth since crowded highways and gas emissions could deter customers from purchasing cars

(Stern 1).

Furthermore, to increase rivalry and competition within the market, local Chinese Car

manufactures are looking to enter the Car Industry by providing Electric Cars (Bradsher 2). Moreimportantly, the Chinese government is also setting up electric car charging stations in its key

cities such as Beijing, Shanghai and Tianjin, while also providing Government subsidies and tax

credit for consumers who purchasing alternative energy vehicles. Through these changes and

incentives created by the Chinese government, it is apparent that they want to relinquish its

dependency on oil and reduce urban pollution. Increase in new entrants can cause industry

dynamism and stricter competition. Because all participants in the industry are similar in size and

scale with higher fixed cost, this could lead to a potential price war if all industry participants

increase.

Europe

The global financial crisis has impacted Europes mature car market and has led to declining

sales for the entire automobile industry in Europe. Aid from government fleet renewal programs

created in 2009 has led to resurgence in car purchases for countries such as France, UK, Italy,

Spain and Germany. An example of these government incentives is UKs Bangers for cash

program. This program allows customers to donate their old automobiles for scrap page and in


17/56

turn, will be given a 2,000 pounds decrease off of their latest car purchases. In fact, Germany,

one of Europes largest car markets, saw a 29.8% decrease in sales during February 2010

because its government fleet incentive program titled cash for clunkers had expired during

September 2009. Since then, sales have been gradually decreasing. In other countries such as

France, UK, Spain and Italy, these incentive programs have not yet expired, and thus, Italys car

registrations have increase 20.6%, France by 18.2%, UK 26.4% and Spain 47% (European Car

Sales, February 2010: Ouch).

Overall, these government incentives have pacified the demands of three most important

stakeholders: the customer, the car manufacturers (automobile industry) and the government. Bycreating incentives that do not favor one specific car manufacturer; the government is helping all

participants in the automobile industry. In turn, a rise in sales from these incentives may result in

an increase of car manufacturing jobs within its respective countries, thus potentially increasing

employment rate and future revenue generation through vehicle registration costs and

employment tax to help further continue these government incentives in the future. Once these

fleet renewal incentives expire for the upcoming years, consequences may prove to be

detrimental, as represented in Germanys expiration of the cash for clunkers program.

However, continued Government Incentives for the following years, may prove to be helpful for

the automobile industry in the long-run, since European markets are mature and customers are

looking for more incentives to purchase vehicles. If not, car sales and car registrations for the

European market may plummet, resulting in lack of growth for the entire automobile industry for

the future.

The Competitor Analysis

Current Competitors


18/56

General Motors (GM) has taken a different approach to pure electric cars. Their opinion is

that drivers often travel beyond the range of electric cars, so they have developed the Volt. The

Volt is powered by batteries, but also has a small gas tank for customers who want to drive on

battery power for their daily commute, but also have the ability to travel longer distances if they

desire. Although this unique concept would leave many consumers very satisfied, the $40,000

price tag might prevent some from adopting this concept. GM has increased their sales by 12%

from February 2009 to February 2010 and Thomas Stephens, GMs Vice Chairman for Product

Development is anticipating increased demand by 2020. By introducing this product in 2010,

Stephens believes they will be more than adequately prepared for the predicted demand of 2020.Toyota has experienced a dramatic change in their overall sales due to the recent recalls and

loss of trust in their brand. From February 2009 to February 2010, Toyota has already lost 9% of

their sales. James Lentz, president of Toyota Motor Sales has described hybrids as the future

core technology of the entire industry, and as a result Toyota plans to introduce hybrid power

trains across much of its lineup. Although this could be an opportunity for Toyota to regain lost

market share, it is unlikely that consumers will prefer Toyota after so much

trust has been lost.

Honda recently introduced the CR-Z coupe which will arrive at dealerships nationwide in

several months. This sleek model offers consumer a hybrid car that is both fun to drive had has

very good fuel economy, says Honda president, Takanobu Ito. In order to attract consumers,

Honda hopes to make their future hybrid models attractive and advanced when compared to

Toyota. For higher end consumers, Acura will also be developing a new hybrid model within the

year.

General Motors

Page


19/56

US Car and Light Truck Sales

February 2009: 126,170 February 2010: 141,535 12% change

Pure Electric Cars

Best in the US Drivers often travel beyond the range of those cars Developed the Volt Powered by batteries, but also has a small gas tank For customers who want to drive on battery power for their daily commute, but have the

ability to go longer distances $40,000 price could prevent some consumers from buying If were going to have to be ready for the demand in 2020, we have to

be out there by 2010 with the first generation Thomas Stephens,GMs vice chairman for product development

Toyota


February 2009: 109,582 February 2010: 100,027 -9% change

Hybrids

Introduce hybrid power trains across much of its lineup Hybrids will become the core technology of the entire industry James Lentz, president

of Toyota Motor Sales

Honda


February 2009: 71,575 February 2010: 80.671 13% change

Competition with Toyota

Hybrid market

Page


20/56

Introduced CR-Z coupe which will arrive at dealership in several months This vehicle is reflecting our efforts to make a hybrid car that is both fun to drive and

also has a very good fuel economy Takanobu Ito, Honda President Acura to develop hybrid model

Future Competitors

Realizing the surging amount of sales within the Chinese market from 2008 to 2009, many of

Fords top competitors are also looking to expand and diversify into China. GM doubled sales in

2009 and sold nearly 1.29 million vehicles in China (Yan, Fang and Subler 3). Volkswagen has

the highest market share in China, and closely following it is Buick with the second largest

market. BMW is Chinas fourth largest market and Ford is ranked 5 th (China on Track to

Surpass US Sales). Each company is expected to aggressively expand into the Chinese market

within the next few years.

All competitors must be wary and avoid potential market saturation of cars in China. Audi sold

over 130,000 cars during 2009 in China and Audis executive board member in charge of sales

and marketing expects selling 250,000 cars in China by 2012 and 2013. Audi is optimistic about

their future in China because they are preparing to release newer models and increasing local

production and expansion of dealership networks in China (Audi Sees China Sales Surpassing

Germany by 2013). Other competitors Ford must take into consideration is Kia Motors. During

the January-February 2010, Kias global sales have increased by 50.6% from last years sales,

selling 293,659 units. In China, Kia sold 61,339 unitsa 180.9% increase from 2009 January-

February sales (Kia Motors posts 39.5% increase in February Global sales).

The Company Analysis

Current

In 2006, Ford borrowed $24 billion, which gave them enough resources to prevent

bankruptcies similar to GM and Chrysler. Changes in the number of jobs and factories have

Page


21/56

allowed Ford to better align production with demand, which has led to more efficient production

and less wasted energy. Ford reported $1 billion in earnings in the 3 rd quarter of 2009, which

was their first profitable quarter in almost two years. By continuing to implement these changes

and through accurate forecasting, Ford should expect to become consistently profitable by 2012.

Fords focus has shifted emphasis from trucks and SUVs to cars and crossover vehicles.

This conscious change has also caused them to drop luxury brands such as Land Rover, Jaguar

and Aston Martin. These high end brands consumed Fords resources, distracted management

and didnt provide enough incentive to maintain. By understanding the consumer and focusing

their attention on their needs and wants, Ford has successfully reinvented their brand to be quitedesirable among consumers.

Ford understands the importance of innovation and has made conscious efforts to keep ahead

of their competitors. For example, an electronic version of the compact sedan The Focus is set

to be introduced in 2011. Since there presently is not a large demand for electric vehicles, some

companies may be hesitant to take the financial risk that is associated with developing a new

vehicle. William C. Ford Jr., Fords Executive Chairman stated, We dont know what the

market is going to be for electric vehicles.But we will be ready for the demand whatever it is,

whether it becomes 10% or 90% of the market. Ford is anticipating the needs of its customers

and finding ways to provide quality and innovative products and implementing a global strategy

by introducing an electric vehicle.

Finally, Ford has initiated several changes in how they market vehicles. Diversity of

marketing is created by the customers Ford wants to reach, rather than the differences in the

vehicles. This allows for fewer advertising campaigns per product and creates a more tailored

target market. Having a specific group of people to target improves your return on investment


22/56

with advertising and also allows Ford. to make changes in their vehicles that will entice

consumers to stay loyal to the brand.

Ford US Sales


February 2009: 99,050 February 2010: 142,006 (43% + change)

Ford Focus Hybrid

Ford plans to build an electric version of the compact sedan: The Focus in 2011 We dont know what the market is going to be for electric vehicles. A lot will depend

on the ability of people to charge them at home, at work, at the mall. But we will beready for the demand whatever it is, whether it becomes 10% or 90% of the market William C. Ford Jr. Fords executive chairman

The Focus represents the first tangible evidence of a global strategy, for the first time,Ford is executing it and not just talking about it.

Fords focus has shifted emphasis from trucks and SUVs to cars and crossover vehicles Dropped luxury brands such as: Land Rover, Jaguar and Aston Martin Consuming Fords resources and distracting management Initiating changes in how Ford markets vehicles Typically have 20+ advertising campaigns

Ford Focus would have just 4 or 5 advertising strategies around the worldDiversity of the marketing is created by the customers Ford wants to

reach, not by the differences in the vehicles

Financial Help

2006: borrowed $24 billion Gave Ford enough resources to prevent bankruptcies similar to GM and Chrysler Fewer jobs and factories to better align production with demand Changes are starting to show in Fords bottom line

Ford reported $1 billion in earnings in the 3rd

quarter of 2009 First profitable quarter in almost two years

Mulally doesnt expect Ford to become consistently profitable until 2011

The Future

Pag

Pag


23/56

In 2009, Ford Sold 23,616 units in China. A continued growth sales in China makes Ford

more willing to enter into the market more aggressively. In fact, Ford is finishing construction on

a new unit car plant in the Western City of Chongqing, China, scheduled to start operations in

2012 (Yan, Fang, and Subler 2). A new manufacturing plant in China indicates Fords interest in

expansion to this region, as well as a competitive advantage in its ability to supply cars to China

at a faster rate. The speed in which Ford can produce and sell cars can give the company a

competitive advantage. Lastly, Ford has highs of economic growth in lowering costs and attains

higher prices for vehicles. Expected sales for 2010 are 12.5 million (Durbin and Krishner 2).

A rise in sales within the European markets indicates Fords further expansion in theseareas for the years to come. In its European markets, Ford sold 93,200 new vehicles across 19

countries in Europe, gaining a 1.8% increase in sales in comparison from last years sales. In

Italy, Ford increased its market share to 10.1% and sold 22,000 vehicles. Ford is the market

leader in Britain, Turkey, and Hungary. In France Fords sales grew by 17% and in Spain, 53%.

If Ford continues to market its brand name consistently and, as a result, maintains their

respective market share, then the European markets will be a lucrative source of revenue for the

brand in the near future. By 2011, Ford will realize that it has to maintain its competitive

advantage in these markets, specifically in UK and Italy.

The Customer Analysis

Current

Ford has found success by expanding their product lines and targeting as many

consumers as possible. This strategy allows them to appeal to customers in many age ranges,

income ranges, lifestyles and demographics. With so many different models, Ford is able to

target many different lifestyle preferences and capture the entire automotive market. Ford


24/56

targets consumers ages 18-50 with an income of $30-$100K. Typically Ford is most appealing

to the middle class consumer, but again, Ford offers a different model for every potential

customer. Finally, Ford is perceived as an American icon, which influences consumers decision

to buy and support their country.

Mercury is perceived to be more luxurious than Ford, offering smooth driving and a

higher price tag. Mercury targets 35-50 year olds with an income of $60K-$100K. Mercury

pays less attention to satisfying the needs of younger, more stylish consumers and instead targets

consumers looking for a moderately priced vehicle with high end features.

Although Toyota offers similar priced vehicles that attempt to target a large market aswell, their recent loss of brand equity makes them less of a consumer for Ford. Ford could

increase their market share by highlighting the safety of their vehicles and giving past Toyota

customers the opportunity to trust Ford.

Future

Currently, the Chinese per capita is increasing. In turn, this will lead to a decrease in price

and an increase of income for Chinese Citizens. Because of this, a burgeoning middle class in

China is rising with plenty of money to spend leisurely (Emerging-Market Investors Bullish on

Chinas Middle Class). In fact, car ownership in China doubled within the last five years and

first time car buyers make up 4/5ths of the Chinese Market (Bradsher 3). In 2004, only 12% of

the Chinese population owned cars and in 2009, 28% were car owners. It is expected that 50% of

the Chinese Population will be car owners by 2015. Moreover, 35% of households recently

polled in 2009 indicated that they probably will or definitely will buy a new car in the next

few years, thus, increasing the amount of car owners in the future.

Page 19

Page


25/56

The amount the Chinese citizens are willing to spend is also gradually increasing

(Forbes.com Article 7 Will Chinese Consumers keep buying cars?). In 2004, consumers were

only willing to spend 185,000 Yuan (an equivalent of $19,000) for a new car. In 2009, the

average consumer was willing to spend 130,000 Yuan ($27,000) for a new car (Alberts 1). A

gradual increase from 2004 to 2009 can only indicate a higher growth rate in the amount of

money consumers are willing to spend for the next 5 years. Chinese citizens are not accustomed

to cars with greater power and gasoline powered cars, but over the next few years, new gasoline

mileage standard would require an 18% improvement in fuel economy in 2015. This means that

from 2009 to 2015, the Chinese Government is expecting an influx of foreign cars (particularlyfrom the US) to introduce cars with higher gasoline mileages and better fuel economy (Schmitt

2).

Lastly, the US unemployment rate is still expected to be over 6% in 2015 (Chan 1). This in

turn can affect US consumers ability to spend money on new cars. Furthermore, bad credit from

the foreclosures various Americans are facing coupled with high unemployment rates will make

it difficult for future customers to purchase new vehicles.

Product-Market Focus

Product Objectives

Features & Benefits

China: Ford Edge Sport Hybrid

We want to make the driving experience of this car less work and more pleasurable!

Smaller Frame- make the driver feel more in control.o In China the average amount of kids per family is around 2. There is no need to

have such large SUVs like in the United States. Especially since the Chinese arenot as safe conscious as the American people are.

Sporty frame- boost self confidence, increased status satisfaction


26/56

o The Chinese value status a great deal. The majority of the population of China isaround 33-34 years old. Among this population there are more men than women.With this in mind creating a sport version would appeal more to the males, whichis a larger target.

Larger Stock Rims- makes the driver feel accomplished, flashy and alive.

Eye Catching Bright Colors (Red, Yellow, Green) - feeling vibrant, energized, unifiedand luxurious.

o In China Red, Yellow and Green are very important colors. Red stands for goodluck, dignity, and mystery, Yellow/Gold stands for unity and wealth, andGreen (like the color of Jade) stands for heavenly and vitality. The brightcolors will directly reflect the sporty frame of the vehicle.

Larger exhaust tip- feeling sporty, quick.

Power Windows- makes the driver feel they have the power, relaxed and in control.o Equipped with child safety lock. Worry free drivers.

Leather Seats- luxury feature that will make the driver feel accomplished.o 2 toned: tan with black trim for sporty look.

Air Conditioning- feeling cool, refreshed and comfortable.o Dual regulation; front and back, for ultimate comfort.

IPad- makes the driver feel at ease, fun, comfortable, and not lost.o Built in high tech touch screen IPad into the dashboard. Brings fun to navigating

and allows the driver to search using Google maps GPS etc.

Car Phone- feeling productive and accessible.o Makes the driver feel safe while talking on the phone. Provides increased

alertness of the road while driving and talking. Driver is able to keep 2 hands onthe wheel while still talking.

4 doors

AdvanceTrac w/RSC (Roll Stability Control)- safety feature

Side Impact Airbags- feeling safe and secure.o Feeling protected and at ease knowing that your family and friends are protected

also.

Fold-flat passenger and standard 2nd row fold flat seats-


27/56

o Provides the driver with flexibility and availability. Knowing that there is enoughroom for luggage and equipment is a good thing.

Dual Sunroof- feeling funo Bringing light into the car makes you feel stylish and free. Children love it

because it is fun and drivers love it because it eliminates that boxed in feeling.

All features from here on were inspired by this article.http://www.surfersam.com/articles/new-car-features.htm

ABS Breaks- feeling safe and in controlo

ABS prevents the wheels from locking up by applying intermittent brake pressure, giving the driver a feeling of more control.

Center Console charging dock- feeling luxurious and privilegedo Now there is no need to plug in your electronics to charge them, this 6in x 6in

platform provides Bluetooth power, providing you with the comfort of alwaysknowing youre connected and always having the juice in your phone for emergency calls.

Tire Pressure Update- feeling alert and awareo Dashboard light that alerts the driver when the tire pressure is out of the

specified range.

Run-Flat tires- feeling safe and comfortedo Run-Flat tires will keep their shape for up to 50 miles, even when there is no air

in them. You will not have to worry about changing your tires in the pouringrain or on a dangerous highway.

Backup assistance camera- feeling comforted and assistedo The camera projects the image of whats behind the car onto the dashboard

navigation screen.

On Star Assistance- never feeling aloneo Locked your keys out of the car? On-Star will locate where your vehicle is and

provide support. On-Star will provide support for everyday problems thatdrivers may encounter on their journey.

Keyless ignition- feeling secure and at ease
http://www.surfersam.com/articles/new-car-features.htmhttp://www.surfersam.com/articles/new-car-features.htm


28/56

o Easy and fun. As long as your key is located inside the vehicle the car willallow you to push start. Without the key, the push start will not work, providingsecurity for possible theft.

2 USB Ports in dasho Turns the Edge into a very functional and convenient vehicle.

Rain Sensing Wipers- easyo Windshield will sense liquid and send an alert to the wipers to turn on. The

harder it rains the faster the sensor will send the message for the wipers to movefaster. No more struggling to find the wiper button, making the experience of driving the Edge more at ease and fun with innovations.

Lane Departure Warning System- feeling alerted and comfortedo Picture sensing located in the headlights of the Edge, which transfers to the

steering wheel so that when the Edge starts to veer out of the lane the steeringwheel will vibrate, alerting the driver.

Cold & Heated Cup Holders- feeling pamperedo Never have an issue again with your coffee going cold, or your cold drinks

getting warm. With a touch of a red or blue button you can keep your drinks atthe right temperature, keeping you fully satisfied.

Marketing Objectives

Fords marketing intent is to capitalize on safety and efficiency and provide the global

markets with awareness and interest of their new hybrid vehicles to ultimately influence trial and

action. As a result, an increase in global market share and brand equity will provide Ford with

increased revenues and leverage against Toyota and their hybrid campaign. Below is the current

state of Fords growth the past four years and shows where Ford should capitalize its efforts.


29/56

*From Business Monitor International

Market 1: China

Chinas government and economy is in the best shape that it has ever been in. A

reflection upon this economy brings relatively healthy demand. Chinas government also creates

sales cut taxes and subsidies to replace older vehicles. In fact China has outsold the US in Ford

vehicles in the first four months of the 2009 fiscal year totaling 197,212 vehicles. Our macro-

goal is to gain a relatively strong market share against our main competition.

Market 2: Germany, Italy, United Kingdom

Current Top European Markets. We will continue to expand the product line by

introducing new hybrid models to Fords current markets in Europe, more specifically Italy,

United Kingdom, and Europes number one market Germany. In March 2009, Fords sales grew

39.6 percent to 28,300 units, whereas sales in Italy, Europes second largest market, grew 21.7

Page


30/56

percent to 23,800 units. With this brand equity in place we can focus on a strategic marketing

mix for the new hybrid line.

Market 3: United States

The economic crises in 2008 resulted in a major credit crunch causing the United States

economy to fall into a recession. With high unemployment and low average income, this

economy is not ideal to market full fledge with this type of higher priced vehicle. Although a

small amount of the budget will focus on the US consumers who can personally afford it. Ford

has the highest brand equity in the United States and there is potential for a rebound in sales in

the years to come. Promotional strategies and tactics will be creative and focus more towardsdeep discounts and incentive promotions. Most of our focus for the United

States is to Advertise with consumer and retail promotions.

For market share see Appendix C.

Manufacturing Market: India

Although India is one of the largest populated countries in the world, there are political

issues getting in the way of a suppressed economy. Although since the economic liberalization

in 1991 there has been a gradual decrease of restrictions on the industry. This creates an ease

from barriers for exporting and importing vehicles that are manufactured in this country.

Manufacturing in India would also be cheaper and more appropriate since the main market focus

is in Europe and China.

Target Markets

The Primary Target Market in China is 21-50 year old male or female in the burgeoning

middle class with a steady source of income between 60,000 RMB/yuan 500,000 RMB/yuan

and a disposable income of 22,000 RMB/yuan per household. These individuals can either be

Page


31/56

single or already starting a family. The Ford Edge will appeal to these intended customers

because of its rugged exterior, small frame, sleek look and American Brand Name.

Primary Target Market in the UK, Germany and Italy are 21-50 year old male or

female, lower to upper middle class who are single or want to start a family soon. These

individuals want a small SUV that is economically friendly and affordable.

Primary Target Market in the United States is 21-50 year old male or female in the upper

to lower middle class brackets with a steady flow of income between $40,000-$75000+ and are

either single or starting a family. These individuals are college educated who live in urban cities

with an active lifestyle.

Points of Difference

Positioning

Brands

Ford American icon Different model vehicle for every price, style, efficiency, work load, gas mileage or

muscle Typically priced for middle class consumer Target age: 18-50 Target income: $30-$100K

Mercury More luxurious than Ford brand Smooth driving Target Age: 35-50 Target Income: $60-100K

Volvo Geared toward safety conscious consumer Family vehicle Offer solidity and reliability


32/56

Target income: $60-100+K

Lincoln Sophistication and comfort

Marketing Program

Marketing Tactics

Product Strategy

Features/Benefits: This rugged, small framed American brand name SUV is equipped with a

sophisticated safety system while still maintaining the sleek and sporty look. Drivers will feel

safe, stylish and fun. The Ford Edge brings more pleasure to driving than any other vehicle on

the market.

Target:

China- 21-50 M/F, income 60,000 yuan 500,000 yuan

UK/Italy/Germany- 21-50 M/F new family owners

United States- 21-50 M/F $40,000-$75,000

Product Role: Destination purchase

The purchase of this medium to high priced vehicle is a big decision with many pre and

post buying behaviors that come into play. Our job is to satisfy all these behaviors to make sure

the customer is fully satisfied with their destination decision.

Segmentation Analysis:

ID: Transportation vehicle

Segments: SUV, Truck, Car,

Sub-Segment: Ford, GMC, Toyota

Quality Segments: Good, Better, Best

Price Strategy


33/56

Pricing Objectives US, China, Europe

Analyze pricing situation

Select Pricing Strategy

Determine Prices and Policies

Placement Strategy

The primary way to purchase the Ford Edge is through local Ford dealerships. These dealerships

should be placed in areas that are easily accessible and recognizable to interested customers. For

customers that are loyal to Ford but are not aware of the Edge, the car should be strategically

placed and displayed on-top of a stand inside and/or outside with special signs surrounding it inorder to extenuate its presence and draw customers to it.

Promotion Strategy

The Ford Edge is a top quality automobile that offers a variety of features and benefits to its

customer/owner. In order to convey these benefits and to attract the intended target markets in China, UK,

Italy, Germany and US, a common marketing theme displaying the Ford Edge in Edgy Situations will

be implemented. This marketing theme will be prevalent in all markets to provide consistency for the

media strategy. Although Ford will be marketing to different countries with different cultures, the Edgy

Situations conveyed through the media vehicles will be universal situations most individuals can relate

to. The underlying goal for the Edgy Situation Promotion Strategy is to inform customers that the Ford

Edge is the solution to the difficult situation at hand and he/she will be able to complete the task using the

Edge, no matter how hopeless the situation appears to be. The media vehicles used to promote the Edgy

Situation strategy will be TV, radio, print, outdoors, and events.

*We will mainly focus on the Chinese market in terms of media vehicles and messages being used. It is

our largest target market, and should be paid close attention to for Fords entrance into a new market.

TV


34/56

Television is the largest mass media vehicle used today all over the world. It would be in our

best interest to partner with the CCTV (Chinese Central Television) to broadcast our advertisements.

CCTV has 19 channels, 1 billion viewers and is the major television broadcaster in China. CQBS

(Chongqing Broadcasting Group) is another large broadcasting service that is carried out into urban areas

throughout China and available nationwide. In order to reach the people of Hong Kong we would have to

partner with ATV (Asia Television Limited), TVB (Television Broadcasts Limited) and Cable TV Hong

Kong. This would allow us to reach out to roughly 7 million people. The HKBN (Hong Kong

Broadband Network) is said to be the most upcoming network in Hong Kong possible reaching up to 90%

of all households. This network will be closely monitored to make sure it does thrive over the next few

years, if so our presence will be on that network.

To utilize this mass media vehicle, we will broadcast different commercials in different regions

(markets) but the message will remain consistent as mentioned in the promotion strategy. In order to

create awareness within the Chinese market, we will have to use a celebrity icon many Chinese citizens

idolize and have that celebrity stuck in an Edgy Situation. One of the commercials we will use in

China, will involve NBA Basketball player Yao Ming. Yao Ming has gained wide popularity in China

and the Chinese people in China enjoy watching American NBA Basketball. As such, using Yao Ming

will immediately attract Chinese viewers to stay and watch the commercial, as opposed to switching the

channel. To remain consistent with our marketing strategy, our advertisement will have Yao Ming

visiting some friends in a distant Chinese village. Soon, an old man comes through and tells Yao Ming

that he is late for his basketball game. Looking at his watch, Yao Ming digs the keys out of his pockets

and runs to his Ford Edge, conveniently parked in front of the door. He hops into the car and starts to

drive to the stadium. Yao Ming will then be driving in a rugged terrain in order to display the rigidity of

the Ford Edge. While hes driving, a cut scene displaying the basketball stadium appears and the

announcers are beginning to call the names of the players. It will then cut back to Yao Ming stepping on

the peddle and hurrying to the basketball game. A cut scene occurs again where the announcers are

calling Yao Mings name and the fans are yelling to support him, but he has not appeared and the fans


35/56

start to get quiet and wonder where he is. The announcers will then say his name again, and out of the

locker room comes Yao Ming in his Ford Edge driving up to center court with the spotlight on the Ford

Edge while the fans continue to cheer. Yao Ming will then step out of the Ford Edge and wave to his fans

while the tag line appears near the end.

The Edgy Situation displayed in that commercial was Yao Ming being late to his important

game. He needed to get to the game quickly, safely and most importantly, be able to drive fast in Chinas

rugged terrain. The solution to his problem and dilemma was Ford Edge. The Edge allowed him to drive

through China easily and arrive in style.

Print

Although print is a dying industry, we would like to put some of our budget towards it to capture

the most of our target market as possible. Magazines like Forbes, Time and Motor-Trend are the issues of

choice. These titles will bring in the most Gross Rating Points when it comes to reach and frequency.

Our strategy is to make sure that our advertisements are 4 colored full page ads that are found on the back

cover of the magazines, this is the most viewed page besides the cover. We will implement a diverse set

of messages that will directly reflect the lifestyle that our target market personifies in each country. For

example, in China we will create messages that will seem innovative and luxurious whereas in the

European countries we can create messages that further reveal the sporty and green look of Ford. To

remain consistent with our Edgy Situation campaign, a print advertisement showing the Ford Edge

driving on the edge of the cliff will be shown in order to capture the customers attention. The cliffs edge

will vary depending on the market we chose to display that ad. For example, in Ireland (UK market), we

will show the Ford Edge driving on the Edge of the Cliffs of Moher, an iconic cliff for the Irish people,

and certainly most recognizable by many tourists.

Radio

There are over 3,000 radio stations in China that broadcast a total of 200 hours per day. We

believe that a 30 second pre-recorded commercial that is put on a rotator is a viable option for this

specific media vehicle. A more natural flowing advertisement could be from DJ live product shout outs.


36/56

This seems live and more realistic. Radio is slowly dwindling towards satellite and HD radio which is

great for our pre-recordings, which are easily transferable to the desired radio type.

Events

Sponsorship of events is a great way to really get customers to see the real personality of Ford

and what they are all about. These sponsorships will reveal to our target market that we believe in the

same values as them. These events can really solidify the potential customers purchase. A very different

yet interesting idea that we feel will work well is opening our manufacturing doors for all potential buyers

to walk in and see how the vehicles are made and tested to industry and more importantly Fords

standards. Having this option would really make the customer feel warm and confident about how their

vehicle has been made. Sponsorship of certain sporting events such as the NBA finals would provide a

huge return on investment between all the viewers in the United States, and more importantly, China. One

way Ford can encourage interested customers to try the Ford Edge is to provide trial cars. Tourists or

anyone in need of a car can easily go to a local Ford Dealership and rent a Ford Edge for a maximum of

30 days. By allowing rentals of the Edge, customers who rent the car will gain familiarity and comfort

with the Ford Edge. In turn, this familiarity will propel customers to purchase the Ford Edge after

experiencing the various benefits the car has to offer. Finally, the famous key contest is always a great

way to bring customers into the dealership. Ford will start a mini campaign where they mail out cut out

shaped keys to all of our target market potential customers. These customers have the option to come into

the dealership with that key and try to open any of the new Ford Edge models on the floor to see if it

opens. If so, the car is theirs as long as they meet contest requirements.

Outdoors

Billboards and Transit advertisements would be most useful in Hong Kong. China has one of the

best public transportation systems, which the majority of the population rely on. What this means is that

commuters have to ride the trains and subways twice usually from Monday Friday. This gives us 10

opportunities per week per public transportation rider to reach them. This is a very large frequency base


37/56

that we can capture to really generate awareness and interest of the new Ford Edge Hybrid. These print

advertisements will be watered down screenshots of our commercials that explain the edginess of the

Ford Edge Hybrid. The unexpected situations will get the viewer wondering why the car is parked in the

middle of a basketball court. Using modeled screenshots of Yao Ming standing next to the car would be a

viable option. The popularity of Yao Ming alone in China will attract viewers to these ads. Exclusive

billboards can be placed in the middle of Hong Kong, which is larger than Times Square. This action

packed, technology based electronic billboard can show a quick video clip of the commercials made. By

doing this we can change up some of the messages while still keeping the consistent theme.

People Strategy

An essential part of the marketing Ps is the use of the precise staff and community.

Consumers as well as future employers make judgments on service based on their interaction

with the people we have chosen to staff our company with. For this reason we believe that

staffing the office with experts on the culture, rules, regulation, and customs on the countries that

we would like to expand to. This mean staffing the company with people who have major in the

cultural and business aspect of these specific company, people who have had extended

expertises, knowledge and background doing business in that country. Staff should have the

appropriate interpersonal skills, attitude, and service knowledge to provide the service that

consumers are paying for.

Process Strategy

Because the Ford Edge is expensive, it is considered a destination

item. Destination items are products customers spend time thinking and doing research on that

specific product before purchasing it. In order for consumers to even begin thinking of

Page


38/56

purchasing the Ford Edge, he or she must be made aware of its existence and later gain interest

in the benefits the Edge can give. During trial and action stages, the consumer must be able to

test drive the Ford Edge found at a local Ford Dealership in the area. Trying the Ford Edge is a

crucial step for the consumer because he or she will actually get to drive the car and experience

it. As such, trial incentives like the one stated under the media vehicle events must be

implemented in order to make the consumer want to test drive the Edge and keep it. Once the

consumer decides to purchase the product, retention services must be made to ensure that the

consumer is happy with his/her purchase and more importantly, make sure that the consumer

remains loyal to the Ford Brand. Physical Evidence Strategy

The physical evidence includes the tangible aspects of the product and/or service. After

purchasing the Ford Edge, not only will the customer have the actual car itself, but he or she will receive

the proof of purchase (receipt), the car manual, warranty information and most importantly, the car keys.

These tangible items help to make the purchaser feel empowered and provide a confirmation of

ownership.

Financial Data and Projections

Past Sales Revenue

4th Quarter 2009 Revenue

See Appendix D.

Past Income Statements

See Appendix E.

Future Sales Projection

After analyzing the 2010 First Quarter results, Ford has shown a vast improvement of a

25% increase in sales and feels very confident that from here on out the company will be


39/56

profitable and successful. A 25% increase is extremely large, yet Ford has not forgotten that it

will be a slow process and recovery for them and the rest of the auto industry to catch up (WSJ

Market Watch). There still are concerns for high material and manufacturing costs; however this

does not reflect the 2010 first quarter sales of $14.1 billion in North America, compared to last

years 10.0 billion.

Ford of Europe has also seen a definite increase with a profit of $107 million compared to

2009s loss of $585 million. Therefore, the volume forecast for 2010 in Europe is now 15

million units instead of 13.5 million; this is due to the strong first quarter results. Similar to

Europe, Asia currently has a pre-tax operating profit of $23 million unlike the 2009 loss of $97million (Pope 1). In particular, China alone had an outrageous jump of 84% in its sales from last

year (Media.Ford.com).

With the promotion of the Ford Edge Hybrid in our target markets of China, Europe and

the United States, and with the slow improvement of the global economy, Fords projections for

2013 will be profitable, but not dramatic. Based on this analysis, see Appendix F attached for

future projections.

Implementation and Control

Implementation

Get the finished product to the market as soon as possible!

Manufacturing plant in China and India will help tremendously.

Create a program that makes it easier and affordable for customers to take home a ford vehicle.

Can be determined at the dealer level. Although provide overall guidelines as to what thedealer can and cannot do in terms of contracts.

Improve customer service.


40/56

Make sure that the unhappy customers feel warm and comfortable about their purchase.Increase support team in all regions of business.

We will offer manufacturer's rebates as a matter of policy; customer service will beexecuted at the dealer level within corporate guidelines.

Tailor specific features to regional markets.

Manufacturing plants in India and China will have slightly different processes for aslightly different car model.

Regional suppliers

Look for specific government programs supporting car purchases.

China subsidizes fuel costs on a massive scale. This drives the costs down and makes carsaffordable for consumers with less money.

Most European countries have high taxes on petroleum, and havestrong transportation systems. Find a way to get around this.

Press releases and future hype.

Talent and outreach team to increase Word of Mouth about the new and upcoming FordEdge Hybrid.

Tailoring specific marketing campaigns to different regions.

Partnering with local advertising agencies to deliver a relevant message and mediavehicle to the target market of that specific region.

Allocate advertisement budget based on the projected regional sales.

Use Global pricing. One price around the world adjusted for PPP.

Most viable way to obtain the most customers. This will help us learn the elasticity of thedemand in different cultures and target markets, which will ultimately provide us with a

better insight on the level of brand equity in each region.

Page


41/56

Acquire facilitators.

Financial institutions

Insurance companies

Car rebates.

Managed at a dealer level but overlooked by Corporate.

Warranty services and financing.

Managed at a dealer level but overlooked by Corporate.

IMC scheduling, Promotion timing, event planning.

Media scheduling

Control

Sustain great communication with the intermediaries in the supply chain.

Weekly video conferences from major players in the process.

This will provide feedback at a quicker rate, giving Ford the opportunity to capitalizeearly and effectively on resolving the problem.

Low cost means lower price for customers.

Manager in control of lean production, making sure that costs are as low as possible, if not providing insight to new low cost and efficient equipment.

Monitor weekly reports to make sure we are on track to hit our monthly goal of sales and profit.

Stay in line with government regulations .


42/56

Quality control facilities. Crucial testing.

Crash rating

Break testing

Steering testing

Fuel efficiency testing

Secure manufacturing plants

Strategically place manufacturing plants in convenient areas of distribution, cost, andregulations.

Obtain licenses and permits.

Governmental, environmental, economical, business, manufacturing, engineering.

Strict Recruiting & Hiring Process.

Let the applicants know that Ford takes pride in everything they do. Quality

workmanship and loyalty is a must. Provide training at the dealer and corporate level.

Staff motivation .

Create a Ford exclusive club which hosts all Ford employees from the dealer andcorporate level to attend large parties.

Generous benefits and stocks offered to all Ford employees.

Inventory control and organization of firms resources.

Acquire and Enterprise Resource Planning system which enables the company tointegrate all the functions of the business from accounting to distribution. Costlyalthough the system provides a quicker and more efficient business. This system allowsall company information to be revealed in real time.


43/56

RFID (Radio Frequency Identification Tags) will be placed on all sizeable unfinished products. Provides a tracking report that allows us to make sure we know where all our materials are at all times.

Ford dealers can access the ERP system creating requests for parts.

Storage warehouses can be strategically placed and used for organizational purposes andconvenience.

Collaboration with UPS, or FEDEX.

Provide varying lead times depending on demand for the product in that specific region.

Economic Order Quantity Model, Material Requirements planning, scheduling.

PERT Diagram.

Project management team, making sure budget is allocated correctly and timing is par.

Gantt Chart.

Provides the company with an outlook of their best resources and where they need toexpand or improve. Basically a report to help Ford further their innovations and success.

Crisis management plan.

Lengthy document that states what the company is going to do in terms of a crisis.

Internal Crisis

External Crisis

Summary


44/56

References

Alberts, Hana R. Will Chinese Consuers Keep Buying Cars. Forbes 12 Jan. 2010: n. pag. Web.17 Apr. 2010. .

Audi Sees China Sales Surpassing Germany by 2013. AutoSpies 28 Oct. 2009: n. pag. Web. 17Apr. 2010. .

Bradsher, Keith. China Vies to Be Worlds Leader in Electric Cars. New York Times 2 Apr.2009: n. pag. Web. 17 Apr. 2010. .

Chan, Sewell. Obama Advisers Predict Unemployment of 8.2% by 2012. The New York Times 12 Feb. 2010: n. pag. Web. 17 Apr. 2010. .

ChinaLuxCultureBiz. Wordpress . N.p., 21 Oct. 2009. Web. 17 Apr. 2010.

.

China on Track to Surpass U.S. in Sales This Year. Auto Observer . N.p., 13 Oct. 2009. Web.17 Apr. 2010. .

Durbin, Dee-Ann, and Tom Krisher. Popular cars and lower costs help Ford make first Annual profit in 4 years. MSN . The Associated Press, 28 Jan. 2010. Web. 17 Apr. 2010..

Gains in Italy, Spain and France Drive Ford Europe Sales Up In February. Media Ford . Ford ,15 Mar. 2010. Web. 17 Apr. 2010. .

Guillame, Gilles. China car Sales top US. Reuters.com 11 Jan. 2010: 1. Web. 17 Apr. 2010..

Kia Motors posts 39.5% increase in February Global Sales. Press Release :n. pag. Web. 17 Apr. 2010. .

Layton, Jeff. 2010 trends: high-tech toys, safety features, enhanced eco-consciousness. NWAutos . N.p., 17 Jan. 2010. Web. 17 Apr. 2010. .

Madeira, Walt. Government Incentive Programs Kick-Start Demand. CSM Worldwide 2009: n. pag. Web. 17 Apr. 2010. .

Page


45/56

Martinez, Nate. Ford to Ship Canadian-Built Edge to China in 2010; Expects Huge SegmentGrowth. Motor Trend . N.p., 25 Mar. 2010. Web. 17 Apr. 2010..

Schmitt, Bertel. The China Syndrome: 50 Million Cars A Year? The Truth About Cars . N.p., 5Feb. 2010. Web. 17 Apr. 2010. .

European Car Sales, February 2010: Ouch. The Truth About Cars . N.p., 16 Mar. 2010. Web.17 Apr. 2010. .

Stern, Perry. China and Cars. Editorial. MSN Autos Jan. 2010: n. page. Web. 17 Apr. 2010..

West, Larry. The Obama Administrations CAFE Standards . About.com . N.p., n.d. Web. 17

Apr. 2010. .Yan, Fang, and Jason Subler. Ford to outpace China market in 2010; sales strong 09. Reuters

7 Jan. 2010: n. pag. Web. 17 Apr. 2010. .


46/56

Appendices


47/56

Appendix A

TOWS Analysis

External Opportunities

-Large potential in emerging markets

-Consumers seeking more American products

-Outlook for hybrid and electronicvehicles

-Increasing demand for fuel efficient

-Restructured operations

-Business abroad

- Eco-friendly and green movement

External Threats

-Global recession

-Rising manpower costs

-Layoffs due to lower production

-Intense competition

-Reorganized Chrysler and GM

-Tough time pleasing investors

-Continuous changes in fuel prices

-Government regulations abroad

-Variation in currency ratesInternal Strengths

-Wide geographic presence

-Brand reputation & loyalty

-Strong quality products

-2008, produced 5.532 millionautomobiles/ employed213,000 employees

-Alliances with Suzuki/ Isuzu

Strengths/Opportunities (SO)

-Take advantage of Fords strong brandreputation and wide geographic presenceand enter emerging markets

-Continue making energy efficient carssuch as hybrids hoping to lead in theautomotive industry (in US and abroad)

Strengths/Threats (ST)

-Show consumers the benefit of Fords product compared to other competition

-Take advantage of alliances and if Ford has to lay off people maybe have

job lined up for some of them withSuzuki and Isuzu

Internal Weaknesses

-Product recall

-Declining operation margin

-Declining market share insector

- Excess debt

Weaknesses/Opportunities (WO)

-Focus on improving Ford constantlymaking fuel efficient cars/hybrids

-Focus on what consumers want in order to increase market share and avoid debt

Weaknesses/Threats (WT)

-Initiate manufacturing in low costcountries

-No more recalls!

-Adjust pricing accordingly i

- Government regulations

-Increasing gross margin.

Page i


48/56

Appendix B

Industry Rankings

Rankings

Big Seven

Page ii


49/56

Appendix C

United States Market Share

Page iii


50/56

Appendix D

North America Revenue

Europe Revenue

Asia Pacific (India) Revenue

Page iv

Page iv


51/56

Full Year 2009 Revenue

Appendix E


52/56

Past Income Statements (in thousands)

Past Balance Sheets (in thousands)


53/56

Past Cash Flow (in thousands)


54/56

* All numbers are from Yahoo Finance.


55/56

Appendix F

2013 Projections

2013 Income Statement

Period Ending December 31, 2013

Total Revenue 159,312,000Cost of Revenue 134,744,000Gross Profit 24,568,000

Operating ExpensesResearch and DevelopmentSelling General and Administrative 18,370,000Non Recurring 1,100,000Others 800,000Total Operating Expenses 20,270,000

Operating Income 4,298,000

Income from Continuing OperationTotal Other Income/Expenses Net 8,386,000EBIT 12,684,000Interest Expense 8,788,000Income Before Tax 3,896,000Income Tax Expense 76,000Minority Interest -283,000Net Income From Continuing Ops 3,689,000

Non Recurring Events

Discontinued Operations 7,000Extraordinary ItemsEffect of Accounting ChangeOther ItemsNet Income 3,696,000Preferred Stock and Other AdjustmentsNet Income Applicable to CommonShares 3,696,000

2013 Total Company RevenueTotal Company Full Year Revenue 2013 (in millions)North America 68,097

South America 9752Europe 44339 Asia 10278Volvo 10,501Total Ongoing Automotive 142,967Jaguar Land Rover 0Total Automotive 142,967Financial Services 16,345Total Company 159,312


56/56

Documents

mktplanasof5410-12743709131611-phpapp02-1