MOHAMED IBRAHIM KHEDR

TANTA.ALGARBIYHA GOVERNORATE

01009079071

khedr15000@gmail.com

PERSONAL INFORMATION Nationality: Egyptian Date of birth: 24.October, 1983 Marital Status: Married with a son

OBJECTIVE

I am looking for a long term career opportunity where I can utilize my sales, operation and customer service skills and be a valuable member of a dynamic organization.

EDUCATION

Bachelor degree of arts. Graduated – June 2006

University of Tanta, Egypt

Studies focused in human relations within communities.

PROFESSIONAL EXPERIENCES

WHITE BIRD Textile and Manufacturing –CAIRO;.

Operation coordinator: - June 2015till now. Arrange a matter to import department and accounts chart. Handel all issues between operation team and account department Analyze the textiles length to prepare it for elaboration department

PERSONAL SKILLS Positive Driven Enthusiastic Fast learner Attentive Survive in Under- pressure Adaptable Accountable Responsible Flexible honest Excellent in- Communication- skills

Emaratech- Dubai Internet City – Dubai, U.A.E (NOQODI PAYMENT GATE WAY FOR GOVERNMENTAPPLICATIONS)

Operation support specialist -March 2012till June2015 Giving all support to the immigration office and Dubai land authority Handel emails and calls from EJARI customers TO transfer amount to

Ejari wallet Giving all support to the applicants who is using the Noqodi system Summarizing all the transactions on CRM. Resolve the technical issues received from the typing centers.

Emaratech- Dubai Internet City – Dubai, U.A.E (EMIRATES IDENTITY AUTHORITY )

Application Support Executive –- Jan 2011 TO March 2012 Rescheduling appointments and estimates application status receiving

through individual customers email. Summarizing all the calls on CRM. Receiving emails to all EIDA offices , the same time updating both of the

mobile numbers, service type codes, doing reactivation, submit the application after making the corrections on Eform system, forward it, ready to be process and same goes with the unsolved issues at our concerning departments.

Liaise professionally and effectively with departments in ensuring that a rapport building is used to maintain the relationship.

Support customers with all the information about EIDA projects, applications status, rescheduling appointments and service point's locations.

Reviewing customers complaints and other cases submitted by the agents on CRM to resolve the source of conflicts in addition to save the data which reflects on the main CRM system.

Resolve the technical issues received from the typing centers. Escalate any potential problems and feedback from customers to the

management team using appropriate methods.

AMERICANA KUWAIT FOOD COMPANY

Customer Service Representative at Americana Kuwait Food Co.

2007 – 2011

Deliver world class customer service and build customer satisfaction and loyalty. ▪ Provide effective and timely resolution of a range of customer inquiries. ▪ Strive for one-call resolution of customer issues. ▪ Complete ongoing training to stay abreast of product, service and policy changes. ▪ Strike a positive and cooperative tone with both customers and coworkers. ▪ Increase the customer experience by giving all support.

TRAINING COURSES: AMERICANA TRAINING CENTER. Dubai U.A.E

Customer Mania Product Mania Cost Management High Impact Coaching How to be a leader Suggest of selling Training in powerful telephone skills & great customer service

Attitude

EMARATECH CALL CENTER EXCELLENCE TRAINING -2012 Training Institute: Dale Carnegie Building Customer Relationships Telephone Skills- Inbound Resolving Customer Conflicts Achieving Customer Service Excellence

Emaratech Advanced Agent Skills Inbound – May 2013 (Insights Training Institute)

INTEREST

Football, reading current updates (NEWS) or other useful books and watching movies

References’ Available upon request.