Mitel Enterprise Division Portfolio Focus - Avaleht - EseCom · • MBG 9.2 used for encrypted recording with MX-ONE • Full SIP trunk side and extension side support for secure

Mitel Enterprise DivisionPortfolio FocusFebruary 2016

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Mitel Today


Mitel’s Industry Leadership & Growth


Global Market PresenceEMEA

38%

Americas40%

APAC22%


Magic Quadrant forCorporate Telephony

A Leader A Leader A Leader A Visionary A Challenger

Magic Quadrant forUnified Communications

Magic Quadrant forUC for Midsize Enterprises


as a Service

Magic Quadrant forContact Center Infrastructure

Only Company in 5 Gartner MQs for Business Communications


Leader in UC, Midsize UC and Corporate Telephony

Magic Quadrant forCorporate Telephony

A Leader A Leader A Leader


Magic Quadrant forUC for Midsize Enterprises


Gartner UC Magic Quadrants 2015

“The Mitel MiVoice and MiCollab solutions provide a mature and comprehensive software suite based on a common software architecture that can be distributed, or centralized in adata center. The solutions run on industry-standard servers and are certified on VMware virtualized environments. The same solutions are also available as cloud offerings.”

“Mitel has expanded its market reach significantly with the Aastra acquisition, and has leveragedthe synergy across the two companies. This has increased the overall competitiveness of Mitelin both EMEA and North America, where, according to Gartner, in 4Q14, the combinedcompany is the No. 1-ranked telephony vendor in Western Europe, No. 4 in North America andNo. 4 worldwide.”

- Magic Quadrant for Unified Communications 2015


Market Drivers

Cloud Public and private

Unified Communications Increased collaboration

MobilitySeamless connectivity

Consumerization of Enterprise IT Leverage consumer devices

Customer Interaction Multi-channel, mobile, social

SecuritySecure communications and collaboration


A Mobile-First Paradigm Shift

Information WorkerContact Center Agents, Healthcare Workers,

Police, Sales, Emergency Personnel

Knowledge WorkerExecs, Finance Engineering, HR

Service WorkerHotel Staff, Delivery Drivers, Field Service Staff,

Trades Staff

45%20% 35%

PKE Consulting 2015


Mitel Strategy – Build growth pillars on a firm foundation

• Rapidly growing market

• Strong new service streams with VoLTE, VoWIFI and SDN

• Converging fixed and mobile tech

• Grow business > 20%

OWNthe enterprise cloud

• Rapidly growing market

• Accelerating market migration

• Public and private capability

• Grow business > 20%

OWN4G LTE mobile

Create the Mobile Enterprise

Leverage vertical applications to pull through the baseDrive contact center attachment across the base

Maximize value in the base – our foundation

Solid revenue Excellent improvement in gross margin Hardware to software transition Large installed base


Enterprise Product Strategy Focus 2016

Target Refresh of Installed Base• Leverage UC Applications, IP Phones to entice to upgrade • Leverage Private Cloud and

Virtualization trends to upgrade from old HW platforms

Drive ARPU on Enterprise Platforms• Increase UCC Bundle Attach • Attach advanced applications and solutions (Attendant

Console, Call Recording, OIG, MBG)

Grow Software Assurance Revenues• SWA quite common in the industry • Fast changing nature in IT / Mobile devices and security

compliance drive UCC buyers into SWA

Contact Center, Verticals, …


Mitel Portfolio Differentiation – Why We Win• Strong capabilities in both public and private mobility provide

opportunities for solution differentiation

• Mobile network leverage with Mitel Mobile Division capabilities

• “Best Path to the Cloud” with recently introduced flexible Cloud selling options designed on direct channel input

• Broadest portfolio in the industry with solutions for all business size segments and verticals

• Common Suite of Applications and Devices across all platforms including comprehensive UCC and Contact Center solutions; desk, conference and DECT phones

• A “Seamless Connectivity” approach provides differentiation opportunities from “Walled Garden” vendors with integration to Microsoft, Google, Salesforce.com and VMware IT frameworks


Portfolio Positioning

Enterprise

Mid Market

MiVoiceMX-ONE

MiVoiceBusiness

UC & Contact Center Applications

Endpoints

Premises Cloud

Single software stream migration path

MiCloud Enterprise

MiCloud Business

Small Business MiVoiceOffice

MiCloudTelepo

* Only major call manager platforms shown


MiCollabUnified Communications and Collaboration Solutions


New MiCollab Release 7.0• “Mobile First” - full UCC capability and common experience on

iOS, Android, BB10, and Windows Phone

• Simplified solution-selling and fulfillment

• Cross platform commonality - replaces BluStar as the UC client for the MiVoice MX-ONE

• Full collaboration capabilities at Standard user level• New licensing entitlements• Automatic entitlement upgrade under Software Assurance• Available for either premise or Cloud subscription

• Simplification:~30% part number reduction

• Improved pricing competitiveness

• Increased scalability: 5,000 users per server

• Integration with Vidyo: Large meeting room solutions

TRAIN

DEMO


MiCollab Release 7.0 - Simply Delivering UC Value• Improved UC bundles

• Enhanced value

• Available on all Mitel Business and Enterprise call control platforms

• Simplification for MiCollab installed base transition to UC bundles

*

Enhanced value for teleworking

UCC POWER USER

CRM plugins and integration

PREMIUM BUNDLE

Innovative Vidyo integration

ENTRY BUNDLE

UCC BID LICENSE

Delivering mobility throughout UC value chain

More flexibility on device handling and number of devices

STANDARD BUNDLE

UCC VALUE LICENSE

Full mobile client availability

Full softphone support for desktop and mobile

Collaboration as key differentiator


MiCollab Video Strategy• Video as a core component of Mitel UC

• Seamless mobile voice, video and collaboration

• Innovative personal and small meeting room solutions

• Highest quality video experience at lowest bandwidth

• Open interoperability with SIP & H.264

Strategic OEM partnership with Vidyo for group video• Complements MiCollab Video with premium Video and

Large Meeting room Solution• Ease of use – click a single button on MiCollab to get into

Vidyo based meeting room• MiCollab user can join video conference and see video from

any end-user end-point – Vidyo meeting Room, MiCollab client, MiVoice Video Unit

Cloud VideoServices

VidyoH2O


MiCollab Release 7.1 – Q1 2016

• All new Mac Client

• All new Web Client – WebRTC enabled

• Scaling Improvements

• Elimination of BluStar Server for MX-ONE

• Feature enhancements on new Mobile Clients –Collaboration, Call Forward, Long tap menu

• Provisioning Improvements including Cloud / Oria Support


MiCollab Release 7.2 – Q2/Q3

• New Web Collaboration (AWV) Clients fully web based with Sharing

• Mobile Collaboration Enhancements with focus on ease of use – e.g. Adhoc Single Click Join

• Enhanced platform support including full support for MiVoice Office 400

• Increased scaling enabling 40K users in single federated system

• MiTeam – Seamless Team Collaboration – persistent chat & real-time collaboration integration (AWV)


Team Collaboration – The Evolution of MiCollab• Collaboration tools for teams, typically knowledge

workers, rather than individual users

• Persistent communications forums that are neither strictly UC nor enterprise social, although containing elements of each, and featuring contextual and searchable message threads

• Typically includes text chat, real-time voice and video capabilities, screen and file sharing, and API’s for integration to 3rd party apps

• Document annotation and storage, project management and task assignment capabilities

• Often called “Workflow Conferencing and Collaboration” by the analysts

• Examples are Cisco Spark, Unify Circuit, Slack, RingCentral Glip, etc.


• Provides a multi layered, highly collaborative workspace for team-based meetings, conversations, and content collaboration

• Natural extension of MiCollab enabling users to access directly from UC their client

• Enables teams to easily form projects, and seamlessly collaborate, share/modify documents from their device of choice

• Provides persistent chat forums enabling access to ongoing conversations/threads as well as multimedia content

• Support for 3rd party applications such DropBox, SFDC, Evernotes and many others provide seamless integration with existing business tools

MiTeam – Team Collaboration for MiCollab


MiVoiceSmall, Mid-Market & Enterprise Solutions


New MiVoice Office 400 4.0 SP1Virtual Appliance for VMWare

• Enables deployment and management of MiVoice Office 400in your virtual data center on-premises or hosted

• Simplify processes, tools, and staff for voice communications

• One datacenter management, resource sharing,business continuity plan for data and voice via

• VMotion, High Availability (HA), Site Recovery etc.

• Comprehensive virtualized application portfolio

• Audio Web Video Conferencing, ContactCenter and other applications

• Only 1 virtual CPU required for call control

• Optimized for 4 to 600 users, virtualization allows MiVoice Office 400 to easily scale with the customer

• Investment protection: existing controllers (Mitel 415/430/470) and hardware can be re-used as TDM gateways or networked with Virtual Appliances


MiVoice Office 400 – 2016 Focus• Support for Mitel 6873 SIP Phone Release February 1st

• Harmonize applications and tools across the Mitel portfolio• MiCollab Client integration – Mitel’s advanced UCC applications suite

for all platforms

• MiContact Center integration – SIP based Multimedia Contact Center, including Email, Chat, Social Media integration

• Mitel Border Gateway

• Tiger TMS integration, Mitel’s powerful hospitality vertical application suite

• Strengthen the position as the strategic SMB platform and enable migration from other platforms

• Investment protection and transition to cloud


MiVoice Business Release 8 – Q2 2016Key Theme is to enhance Go-to-Market solution for the midsized enterprise market

• User feature enhancements:• Enhanced Manager/Secretary capabilities enhances call screening • Support Answer & Release from the headset for MiVoice Business Console operators• Improved call forwarding for logged out users• Local Pickup Caller Notification improves call workflow for users within groups

• System feature enhancements• Extended night service scheduling – allows greater flexibility for groups of users on a single

instance to have different night service treatment• Route lists expanded to 20 for greater flexibility in centralized deployments• Full SIP DECT Integration - Device Type for Mitel SIP DECT devices

CommonField

Request


MiVoice MX-ONE 6.1 - Q1 2016• Platform enhancements

• Security improvements in call server, management interfaces and SIP endpoints• Encryption info in SMDR• Support for VMware 6.0

• Introduction of MiVoice Call Recording• Addressing need for call recording in financial sector• Trunk side (public/private) and Extension side (proprietary and SIP endpoints)

• Feature improvements• Support of new 6873 executive set• Support of Unify OpenScape sets

• Enables Unify customer migrations to MiVoice MX-ONE

• Introduction of Mitel Performance Analytics (MarWatch) phase 1• Traffic monitoring (MSP replacement)

• QoS monitoring for SIP Phones

• CSTA3 based integration with OIG (Google)


MiVoice MX-ONE 2016 Focus• Platform enhancements

• Virtualization enhancements• Enhancements around better Management

• Functional Improvements• Introduction of new 6873 executive set• Integration with OIG 3.x for Google/Salesforce

• Fault & Performance Management Enhancements• Availability of Mitel Performance Analytics• SIP set inventory, E911 /112 location based information

• Introduction of MiVoice Call Recording with encryption• MBG 9.2 used for encrypted recording with MX-ONE• Full SIP trunk side and extension side support for secure

end-to-end call recording (Soft-phones and SIP endpoints)


MiVoice MX-ONE Outlook• Private cloud-based solutions and commercial offers

• Web-services API for Service Provider OSS/BSS integration

• Simplified management interface for MiVoice MX-ONE virtualized SaaS deployments

• Simplified provisioning and management suite refresh• User web portal for self service, configure own buttons etc.

• Broad support for virtualization platforms and containers• Update Linux with native virtualization

• Continued focus on application surround to improve user experience: MiCollab, call center, management etc.


MiVoice Border Gateway

• New MiVoice Border Gateway 9.2• Call recording support for MiVoice MX-ONE• WebRTC Gateway• Enhanced integration with MiVoice MX-ONE

Session Border Controller platform

• Fully integrated with MiVoice MX-ONE and MiVoice Business platforms

• Teleworker Service

• Application Web Proxy Service

• SIP Trunk Proxy Service

• Mitel SIP set support

• Remote Management Service

• Secure Recording Connector

• IPv6 Application Layer Gateway – Provides an application layer gateway between IPv4 and IPv6 networks


Mitel Open Integration Gateway (OIG)Leveraging Industry Frameworks

• Open, standards-based “Web Services” platform for Mitel developers

• Enables application development and integration with all Mitel platforms

• MiVoice platform plug-ins for Google, Office365, Salesforce

Mitel Solutions Alliance (MSA)• Comprehensive third-party developers program

• Leverage the Mitel OIG with development tools, support, test resources, training, certification, and marketing needed to deliver customer solutions

• Relaunching MSA 2.0 program with combined Aastra/Mitel developer partners early 2016

Mitel Solutions Alliance (MSA)• Comprehensive third-party developers program

• Leverage the Mitel OIG with development tools, support, test resources, training, certification, and marketing needed to deliver customer solutions

• Relaunching MSA 2.0 program with combined Aastra/Mitel developer partners early 2016

• New Open Integration Gateway 3.1• MiVoice Integration for Salesforce 2.0• MiVoice Integration for Google 1.1• E.164 and localization framework• Write Data Access to MiVoice Business• Scaling improvements to 1500 concurrent

application sessions


New Mitel Solutions Alliance (MSA) Program & Eco-system• Phase 1: Harmonized global program – Available now

• Merges MSA and A2P2 third-party developer partner programs• One-stop shop portal for developer partners to access

developer resources• Online catalog of members and certified solutions

• Phase 2: Global interop certification program – Q3 2016• Expand certification to all MiVoice and MiContact Center offers• Expand focus on vertical application and cloud offerings

• MSA Program Benefits• Strengthens Mitel solution eco-system (600+ MSA members)• Drives direct and pull-through revenue• Increases customer loyalty


Mitel Performance AnalyticsFault Performance Management Software

• Mitel Performance Analytics (MPA) is the new name for MarWatch and Mitel Enterprise Manager applications• Proactively detect & address performance problems BEFORE they impact the user • Real-time views of network topology and alerts speeds up problem resolution

• Enterprise Manager Next Generation – Q1 2016• Released as Mitel Performance Analytics• MiVoice Business User and Device Analytics Dashboard• MX-ONE User and Device Inventory• MX-ONE Traffic Reporting

• New MarWatch 5.1.2• Mitel IP Set Remote Test Tools• Configurable device support (SNMP, SSH CLI)• Enhanced SNMP MIB Browser• Aggregate licensing


MiVoice Devices Portfolio


Mitel 6800 Series• Complete suite of desktop sets from lobby phone to executive desktop

• Key functionality:• Advanced interoperability with major IP telephony platforms• Remarkable HD wideband audio, an enhanced speakerphone,

and superior audio processing• Highly compact desktop footprint • Extensive array of accessories, including a wall mount kit,

expansion modules, and detachable keyboards• Ability to custom brand • Eco-friendly features

• Supported Platforms• Open Solutions Market (3rd party platforms)• MiVoice MX-ONE, MiVoice Office 400

Open Standards


Mitel 6800 Series SIP Phones

Basic

Features•Monochrome Display

•Wideband Speakerphone

•10/100 Ethernet•Low Power(Class 1 POE)

6863Standard

6869

Features•4.3” Color Display•4x12 Soft-Labeled Buttons

•Enhanced WB Speakerphone

•Gigabit Ethernet•1 USB Headset Port•Analog Headset Support (4-pin)

•EHS/DHSG Headset Support

•Gigabit Ethernet

Features•7” Color Touch Display (Capacitive)

•Cordless Handset Capable with Charging contacts

•Enhanced WB Speakerphone•Embedded BT / Mobile Integration

•1 Powered USB Port with USB Headset support

•Gigabit Ethernet•POE Class 3 (Capable of Class 4 PoE+)

Executive

6873

Features•3.5” Color Display•4x6 Soft-Labeled Buttons


•1 USB Headset Port•Analog Headset Support (4-pin)


•Gigabit Ethernet

6867Entry ColorEntry GigE

6865

Features•Monochrome Display


•Gigabit Ethernet•Analog Headset Support (4-pin)


•Low Power (Class 1 POE)

Open Standards

January 2016


New 6900 Series Outlook – Q1 2017• MiVoice 6900 IP phones will be the primary endpoints optimized for

the portfolio on both heritage Mitel & Aastra Platforms• 3 new models – 6920, 6930, 6940• Support both MiNet & SIP

• Exclusive on MiVoice Business, MiVoice 5000, MiVoice MX-ONE, MiVoice Office 400 and other Mitel platforms

• 5300 MiNet series will continue to be available

• Key differentiators:

• New distinctive Industrial Design

• Mobile Integration

• Widest availability of productivity enhancing accessories

• Superior speakerphone audio quality enhancements

• Tight integration of Mitel desktop endpoints & Mitel applications (UCC, Contact Center etc.)


Widest Range of Accessories – 6900 series

M680Expansion

Module(Paper PKM)

K680MagneticKeyboard

(QWERTY, QWERTZ, AZERTY)

Wall Mount KitM685Expansion

Module (Color LCD PKM)

NoiseCancelling

CordedHandset

DECT Wireless Handset &

Dongle

BluetoothWirelessHandset

WiFiAccessory

USB Analog Line Interface Module

(LIM)

BluetoothUSB

Dongle

USB/BT Speakerphone

Integrated DECT Headset

Accessory

Roadmap Accessories

Optional Accessories (at launch)• Noise Cancelling Corded Handset • Bluetooth Cordless Noise Cancelling Handset• Integrated DECT headset• WiFi adapter• Bluetooth/USB remote Speakerphone• Color LCD Expansion Module PKM• Basic Paper Expansion Module PKM• Detachable Magnetic Keyboard• Wall Mount Kit

Optional Accessories (post launch)• DECT Cordless Handset• USB Hub w/High Power Mobile Charging• USB LIM


Mitel SIP-DECT• Enterprise-grade wireless network solution combining

SIP interoperability with DECT technology

• Provides corporate and campus on-site mobility with seamless handover between base stations

• Multi-cellular technology• SIP interface to Mitel & 3rd party platforms

• Scalable to 10,000 handsets & 4,000 base-stations!

• Ideal for a variety of verticals and industries, including• Healthcare• Hospitality• Logistics warehouses &Retail stores• Industry/manufacturing• Cruise ships

• Wide range of DECT handsets - entry-level, mid-range, industrial, and high-end (wideband, CatIQ)

Mitel 600 DECT Handset Series*

* availability of components may vary by country


Mitel SIP-DECT Outlook• Mitel 632 DECT Phone

• Ruggedized handset for tough environmental protection• IP64 industry certification• Integrated sensor for man-down detection• Alarm hard key and no-movement alarm• Color, Embedded BT, hands-free speakerphone• Over air firmware upgrades

• New Mitel SIP DECT 6.1• Additional redundancy enhancements• MiVoice Business integrated feature enhancements• GPS based DECT frequency switching (Geo-fencing)

• Feature requirement for cruise ships

• Mitel SIP DECT 7.0 – Q3 2016• Additional redundancy enhancements• TDM/IP to SIP-DECT migration features• Enhanced feature integration with BroadSoft

• Focus on Open Solutions market


Services


Mitel Services

• Mitel provides support services to maintain operational excellence of Mitel communications solutions throughout its lifecycle.

Mitel Support Services

Managed Services

Enterprise Support Service

Premium SWA

Software Assurance & Support

Mitel Professional Services

Business/Technical Consulting & Design

Migrations & Integrations

Training

Implementation

• Mitel provides professional services to implement and optimize Mitel communications solutions and maximize the business value for customers.

• For customers and to complement our partner capabilities, Mitel offers services with deep technical expertise to maintain operational excellence and maximize the business value of Mitel communications solutions.


Mitel Services Priorities – 2016 2017Support Services• Enterprise Support Service (expanded regions); Refresh legacy

Maintenance Services• Adoption/Outcome service integration; Managed Service refresh;

Practice Management Tools

Software Assurance & Support• Value enhancements - Premium, customer entitlement; Knowledge

Base/Social Media integration; Cloud SLA• Service Source rolled out for Aastra channel• Integrated global 24x7 support operation/systems; Auto entitlement of

SWA in Support Service tiers; Health checks• Legacy Aastra to Mitel SWA migration program

Professional Services• Subscription based Training; Global offer and part number rationalization• Adoption/Outcome based assessments; Vertical market offers


• Selected Mitel products:• MiVoice Business• MiCollab• 1500 users

• Reasons for selecting Mitel:• Improved employee productivity from leveraging MiCollab unified communications:

• Teachers and staff can access their corporate directory, email and video calls all from their desk or laptops• Presence feature enables teachers and staff to quickly identify if someone is available for a call

• Ability to easily manage system remotely saves time and money from having to travel to sites

• Required a UC solution with “Five Nines” uptime that could be installed during the school year with no interruption of service for the 42 schools.

• Strong partner with excellent service record

Background: Peoria Unified is the third largest school district in Arizona serving more than 37,000 students in 34 elementary schools and eight high schools.

Customer Highlight – Peroria School District


• Selected Mitel products:• MiVoice Business• MiContact Center• MiCollab

• Reasons for selecting Mitel:• MiCollab CTI integration with control center software that

manages position of satellites• Custom MiCollab GUI developed for satellite

controllers• 18 month ROI

• MiContact Center’s ability to control wait times and minimize dropped calls to ensure quality of customer service

• Capacity booking center takes orders from TV stations who need to cover world events

• Flexibility and scalability of Mitel solutions for their growth requirements

Background: Based in Paris, France, Eutelsat is a global company that runs 35 satellites, delivering 5,800 TV channels to millions of people across the world. With over 1,000 employees in 32 different countries maintaining satellites and systems 24 hours a day, Eutelsat has very complex communication needs.

Customer Highlight – Eutelsat


• Selected Mitel products:• MiVoice MX-ONE• MiContact Center Solidus eCare• Mitel Advanced Messaging

• Reasons for selecting Mitel:• Required a solution that could embrace mobile workforce and be

centralized for future initiatives • Improved employee productivity from leveraging mobile unified

communications:• 24,000 employees provided a non-geographic number and

mobile phone fully integrated with the communications solution• Reduced end users cost by 15-20%

• Ability to meet and exceed the country’s environmental policy • 70-80% less energy consumption per year

• “No other vendor on the market could match our requirements which made the choice easy.” - Onat Atayer, Head of Network and Voice Service Management

Background: Based in Sweden, Ericsson a global provider of telecommunications equipment with 24,000 employees, was looking to control costs and reduce energy consumption, enabling them to be in line with Sweden’s environmental policy.

Customer Highlight – Ericsson


• Selected Mitel products:• MiVoice MX-ONE (virtualized deployment), SaaS-based solution

• Reasons for selecting Mitel:• Utilize the scalability of a virtualized MX-ONE deployment to accommodate up to 83,000 ports – PSN / Security Accreditations

• Provided a unique, yet proven technical migration strategy enabling:

• Retain the use of their existing Unify endpoints (due to budgetary constraints)

– Providing a smooth and self-paced migration strategy for the client

• Not only replicated all existing features available on the existing solution but augmented their capabilities

– Minimizing any technical risk and impact to business continuity

• Unique commercial “SaaS” model enabled cost-effective OPEX-based solution

Background: Customer belongs government vertical segment with a high requirement for a unique technical tailor-made offering

Employing +80,000 staff across 430 sites, the client was looking to move away from a recent IPT deployment they were not happy with, retaining existing desktop phones during a very short migration period

Customer Highlight


Resources – MiVoice & MiCollab • MiCollab

• Overview Video• Brochure• Datasheet• Battlecard• Channel Presentation• End-customer Presentation Playbooks - COMING SOON

Mitel Connect / MOL / Products / Applications / Mitel MiCollab

Mitel Connect / MOL / Products / Applications / Mitel MiCollab

Mitel University training updated

Mitel Sales U/ Academy updated

Mitel University training updated

Mitel Sales U/ Academy updated

47

• MiVoice • Brochures• Datasheets• Competitive Battlecards• Channel Presentation• End-customer Presentation Playbooks - COMING SOON

• MiCollab Audio, Web and Video• Brochure• Datasheet• Channel Presentation• End-customer

Presentation


Resources – Battlecards and Playbooks


Why Mitel

• “Mobility First” approach to Unified Communications and Collaboration with a common user experience across the broadest range of mobile and desktop devices and the ability to leverage both public and private mobile networks with Mavenir

• “Best Path to the Cloud” single software stream migration pathwith a Common Suite of Applications and Devices across all platforms including comprehensive UCC and Contact Center solutions; desk, conference and DECT phones

• A “Seamless Connectivity” approach provides differentiation from “Walled Garden” vendors with integration to Microsoft, Google, Salesforce.com and VMware IT frameworks

#Mitel

Documents

Mitel Enterprise Division Portfolio Focus - Avaleht - EseCom · • MBG 9.2 used for encrypted recording with MX-ONE • Full SIP trunk side and extension side support for secure