MindCraft - BOT Approach PDF V1

MindCraft BOT Approach

2

MindCraft - BOT Roadmap

Operate• Tracking, Monitoring

• Program

Management

• Productivity

Improvement &

Innovation

• HR Management

Build• Execute Allocation and

Hire Plans

• Transition Plan &

Execution

• Setup & Commission

Infrastructure

• Pilot Project Execution

Due Diligence and

Planning

• Engagement

Framework

• Transfer/Hire Plans

• Infrastructure Plans

• Commercial Framework

3

Due Diligence and Planning

• Engagement Framework




1

Engagement

Framework

• Identify Management

Teams (Client, MindCraft)

• Identify Roles &

Responsibilities

• Identify Communication

Plans

• Prepare KPIs / Dashboard

for Transition

• High Level Risk and Risk

Mitigation Plan

• Change Management Plan

?

Transfer/Hire

Plans

• Define Recruitment

Process

• Prepare detailed skills

and experience

requirements

• Capacity Planning

• Identify Training Needs

and prepare plans

Infrastructure

Plans• Facility Plan

• Prepare Hardware Needs

• Prepare Software/Tools

Needs

• Setup Security Guidelines

• Connectivity

Requirements and

connectivity plans

Commercial

Framework

• Transfer Price

Framework

• On going service

delivery costs

• Setup costs (spl

Software, tools, travel,

connectivity)

BOT Roadmap – Due Diligence & Planning

Build

• Execute Allocation and

Hire Plans

• Transition


Infrastructure


Operate

• Tracking, Monitoring,

Reviews, Execution

• Program Management

• Productivity & Innovation

• HR Management

4

Execution

Allocation and

Hire Plans

• Process Internal

Allocations

• Conduct Interviews and

offers

• Build On-boarding Kits

• Build Training programs

• Execute On boarding

and Training programs

• Culture Integration

Program

Setup and

Commission

Infrastructure

• Setup Facility

• Acquire Hardware/SW

• Setup Security

• Establish Connectivity

• Aid in better managing

Customers

• Setup Program Portal

(Dashboards, Contacts,..)

• Setup Knowledge

Management Framework &

Content

Pilot Project

Execution

• Assemble Team

• Finalize Project Plan

• Execute Project

• Document Learnings

• Refine Processes and

Plans

• Define SLAs

Transition

• Customize Standard Operating

Process (quality processes)

• Define Project Management Processes and Templates

• Define Standards and Guidelines and Common glossary of terms

• Assemble Core Teams and Deploy Client Team at Offshore

• Carry out Transition as per

plans

• Document and Review Core

Team’s understanding

• Finalize and Signoff on

transition

Build

• Execute Allocation

and Hire Plans

• Transition


Infrastructure

• Pilot Project Execution2

Proposed BOT Roadmap – Build






Operate


Reviews, Execution



• HR Management

5

Tracking,

Monitoring,

Reviews,

Execution

• Carry out Project Reviews

and Health checks as per

plans

• Review and Address

Engagement related issues

and update processes

• Measure Performance

against SLAs

• Identification and Mitigation

of Risks associated with

Project

Productivity &

Innovation

• Identification of improvement

areas

• Review Processes and

Refine required processes

• Assessing Reusability

• Process Improvements

• Resource Optimization

• Update Training Material,

Knowledge Management

Contents

• Evaluation of Tools,

Framework

• Adopt additional Best

Practices

Operate


Reviews, Execution


• Productivity &

Innovation

• HR Management3

HR Management

• Training and employee

development

• Performance Management

• Employee Care

• Organize Employee

Connect and Event

Management

Program

Management

• Review and Refine Plans

• Work Packaging and

shipment for execution

• Capacity Planning

• Resolution of critical

escalations, issues

• Commercial Management

Proposed BOT Roadmap – Operate

Build


Hire Plans

• Transition


Infrastructure







6

The Roadmap: Proposed

Transition Plan

• Setting up legal entity

• Preparation of schedule

• Preparation and Review

of checklists

• Identification of Client

Team for Transition

• Resource Transfer Plan

• Finalization of Acceptance

Plan

Transfer

• Transition Plan

• Finalize Inventory

• Execution of Transfer

• Final Acceptance

Operate


Reviews, Execution



• HR Management

Build


Hire Plans

• Transition


Infrastructure







4

Finalize

Inventory

• List of Assets to be

transferred

• Final list of

documentation

Execution of

Transfer

• Transfer of Charge and

Control

• Transfer of Employees

• Transfer and Acceptance

of Open issues and Items

Final

Acceptance

• Sign Off

7

The Roadmap – Sample Schedule

Due

Diligence

Build

& Pilot

Operate

Transfer

Matu

rity

Timeline

Q1

Q2

Q3

Q4 -

2 years

End of

two years

8

Plan For Due Diligence and Build Phase

M-1 M1 M2 M3 M4 M5 M6

Define Commercial

Framework

Infrastructure Plan

Define Engagement

Framework

Pilot Project

Execution

Operate Phase

M7

Transfer / Hire

Plans

Hiring and

Allocation

Transitioning

Setup and

commission

Infrastructure

M8

BOT Highlights

10

Critical Success Factors

•Key Performance Indicators

• R&D dollars saved

• Time to market

• International revenue growth

• Capacity growth

• Attrition

• Mobilization lead time

• Productivity

• Delivered defect density

• Size estimation variance

For each indicator, the goal, low bound, upper bound and analysis schedule

would be discussed and agreed

•Critical Success Factors

• Planning

• Processes

• Cultural Integration

• HR Management

• Knowledge Management

(Transfer, Retention)

• Continuous Improvement

• Collaboration between on-

site & off-shore teams

11

Relationship Structure

Steering

Execution

Program & Relationship

Management

Client

Client Corporate

Client Dev Management

MindCraft

Executive Management

Steering Committee

BOT Management Team

Solutions Team

BOT Management Team

Solutions & Delivery

Management Team

Project Managers

Project Teams

Delivery Management Team

Project Managers

Project Teams

• Direct Teams

• Address High Level Risks

• Address High Level Escalation

• Ensure Alignment with Strategy

• BOT Planning

• Measure Performance

• Prioritize

• Address Escalations

• Project Management & Execution

• Continuous Improvement

• Training and Competency Building

• HR Management

12

Management aspects

Cultural sensitivity

• Arising out of various nationalities,

ethnic groups religious groups

• Organizational cultures due to:

Greeting styles

Addressing styles (e.g San,

Monsieur)

Organizational discipline

Formal / Informal environment.

Operational styles

Habits during working hours

Speed

Workflows

Adaptability

Sensitivity to cultural nuances

Feedback from onsite co-coordinators,

Rotation of team members between onsite and

offshore

Customer team members visiting offshore

Training to teams visiting onsite regarding:

Etiquettes

Mannerisms

Vocabulary

Diction

Ascent

Challenges

13

Competency Centre

C


Recruitment

Process

Training

Services

Support and

R & D

Services

Innovation

Project

Teams

Project Teams

Leverage on

competency center

for support

Focus on Self

Learning and

Knowledge Sharing

Competency Building TeamDefine and Improve

Process for

competency

building

Recruit the Right

Candidate –

Knowledge, Ability,

Skills

Competency Cenre

R&D

Support to Projects /

Consultants


Training and Capability

Building

Reusability Initiatives

Evaluation Papers

14

Knowledge Documents

Knowledge

Portal

Knowledge Portal Creation

•Secure Portal

•Hosted by MindCraft

•Multi Level Security

SDLC processes Checklists & TemplatesApplication GuideProduct Support

Handbook

Users

•Administrator

•Knowledge Champs

Portal Set up

. . .

Thank You