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Dear Applicant,
Thank you for your interest in this post of receptionist. This is a key role in our organisation as reception is often the first contact a person seeking help and support will meet.
Please find attached application pack. We look forward to reading your application.
Please send your application for the attention of Tracy Marshall to the postal address:
Mind in Mid Herts11 Hatfield RoadST ALBANSHerts AL1 3RR
or email to [email protected]
Closing date for applications is Friday 17th November 2017.
Interviews will take place on Monday 20th November.
Yours faithfully
Tracy Marshall
Chief Operations Officer
Mind in Mid Herts Stevenage Wellbeing Centre
13 Town Square StevenageHertfordshireSG1 1BP
Tel: 01438 369216
web: www.mindinmidherts.org.ukemail: [email protected]
Company limited by guaranteeRegistered in England and WalesReg No 04746078
Reg. Charity Number 1101678
Receptionist
Hours: 13 hours per week – Mondays and Tuesdays 9.30am-4pm
Salary: £16,354 pa pro rata (£5,746 per annum, £8.5 per hour)
The jobholder will be based in St Albans but some travel around the County in connection with other offices (Hertford, Stevenage and Welwyn Garden City) might be required.
We are a leading mental health charity working in Hertfordshire. We have Centre’s in St Albans, Stevenage, Hertford and Welwyn Garden City.
We are working to reduce the stigma of mental health diagnosis. We support people with mental health conditions to create a pathway to recovery. We are innovative in developing and increasing access to services to improve wellbeing and prevent mental health issues developing; through education and support, to improve people's awareness to be proactive looking after their health and wellbeing
We are looking for a caring, enthusiastic individual to welcome service users to our centre in St Albans. In addition, the jobholder will work with other staff to exchange information relating to projects, contracts and funding opportunities and other information, as appropriate. Answering the telephone, taking messages and managing the diary are key to this role.
Experience working in a busy office is essential. Qualifications in administration and or business desirable. Skills and knowledge of mental health services will enhance applications.
Please send applications for the attention of Tracy Marshall or email at
JOB DESCRIPTION - Receptionist
Reporting to: Project OfficerResponsible for: Reception and administrative duties. Duration: Fixed term contract for 1 year, with annual review Hours: 13 hours per week (Monday and Tuesday 9.30am-4pm)Salary: £16,354 pa pro rata (£5,746 per annum, £8.5 per hour)Location / operation: The jobholder will be based in St Albans but some travel
around the County in connection with other offices (Hertford, Stevenage and Welwyn Garden City) might be required.
Mind in Mid Herts (MiMH) is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment and harassment on the grounds of all the ‘protected characteristics’ as identified by the Equality Act 2010.
MiMH's policy regarding access to Flexible Work Policy (FWP) states that eligible employees have the right to request the ability to work in a flexible way. Should you wish to make such a request, you must submit a FWP request in writing with your application. The recruiting manager will consider any requests in line with the policy.
It is MiMH's intention that this job description is a guide to the major areas and duties for which the jobholder is accountable. However, services will change and the jobholder’s obligations might vary and develop, so the job description should be seen as a guide and not as a permanent, definitive and exhaustive statement.
Purpose of Post
To undertake reception and administrative duties. In addition, the jobholder will work with other staff to exchange information relating to projects, contracts and funding opportunities and other information, as appropriate.
Principal Responsibilities
To support the Project Officers. To undertake reception and administrative duties. To attend training as agreed with the line manager To update promotional material and resources. To be aware of the boundaries and policies and procedures of MiMH. To ensure that all duties are carried out to the highest standard and in
accordance with MiMH's quality standards. To carry out all duties with due regard to MMH's policies and procedures,
including the equalities requirements. To undertake other duties as may be reasonably determined by the Line
Manager and CEO.
Person Specification
ReceptionistDesirableCriteria
EssentialCriteria
Qualifications
IT qualification or similar (e.g. Business) *
Experience
Experience working in a mental health environment *
IT literacy (basic Word, use of Internet and email) *
Experience/awareness of mental ill health *
Skills and Abilities
Ability to work flexible hours *
Working as part of a team *
Ability to deal with stressful and difficult situations in a calm manner *
Ability to communicate orally and in writing, presenting information in a sensitive manner in person and on the telephone.
*
Ability to prioritise and manage workload *
Awareness of equal opportunities *
Ability to maintain confidentiality *
Ability to stay calm, patient and non-judgmental *
Ability to work as part of a multi-disciplinary team *
Awareness of issues in mental health service provision *
Ability to involve service users in all aspects of work *
Ability to share information with co-workers within the organisation *
Complete honesty and integrity *
Additional Requirements
Ensuring that all responsibilities carried out in accordance with procedures and the service user/funder requirements.
Adhering to MiMH’s Human Resources policies and procedures as outlined in the Staff Handbook.
Understanding the need for confidentiality when dealing with both internal and external information.
Understanding the importance of conforming to MiMH’s service requirements and service user needs.
Flexibility to work outside and/or in excess of standard hours when necessary to achieve required objectives.
An understanding of MiMH’s services and the impact that poor service has on its service users and reputation.
Commitment to adhering to Health and Safety guidelines for safe working. Adhering to legislative requirements.
Benefits
All full-time employees have an entitlement of 25 days paid holiday per year (April 1st - March 31st). Statutory bank and public holidays are in addition to standard holiday entitlement. Part-time employees' holiday’s entitlement is pro-rata.
There is a contributory pension scheme.
Signed by Manager on behalf of Mind in Mid Herts Dated
Signed by the Employee Dated
Application Form
Please return to Mind in Mid Herts, 11 Hatfield Road, St Albans, Herts, AL1 3RR
Post Title:
Personal Details
Surname:
Forenames(s):
Address:
Postcode:
Telephone (Home):(Mobile):
E-mail address:
Please note any disability or other medical condition which may require special attention at the interview or in the job.
Education
Please give details of your education and all exams passed.
Date School/Institution Exams passed
Relevant Training Courses
Please give details all training courses.
Date College/Institution
Course, Qualifications, etc.
Present (most recent) Employment/Voluntary Work
Employer’s name and address:
Position held:
Dates:
Salary:
Brief description of duties:
Previous Employment
Dates Employer Position Held
Additional Information
Please give any further information you think could assist us in deciding your suitability.
You should give details of all relevant experience, interests, voluntary work, etc. and
specify your reasons for applying for the vacancy. Continue on a separate page if
necessary.Please note that C.V.’S are not considered as part of the selection
process.
RefereesOne of your referees should be your present or most recent employer or, if unemployed, an organisation you have been involved with. References must not be provided by a relative or someone sharing your home.
We will not contact your present employer without your permission.
Name: Name:
Address: Address:
Status: Status:
In the past two years, how many sick leave days have you taken in your present employment?
When can you start?
An enhanced Criminal Records Bureau Disclosure is required for this post.
Have you worked for Mind in Mid Herts in the past in any capacity?
I declare that the information on this form is correct to the best of my knowledge:
Signature
Date
Equal Opportunities Monitoring Form1. Please tell us your Age: 2. Do you consider yourself to have a
disability?
Yes No Rather not say
2b. If yes do you have a:
Physical Impairment Sensory Impairment Learning Disability Mental Health Condition (Long Term) Other Health Condition (Long Term)
3. EthnicityAsian or Asian British
BangladeshiIndianPakistaniAny Other Asian Background
Black or Black BritishAfricanCaribbeanAny Other Black Background
MixedWhite and AsianWhite and Black AfricanWhite and Black CaribbeanAny Other Mixed Background
WhiteWhite BritishWhite Irish Any Other White Background
Other Ethnic GroupChineseAny Other Ethnic Group
Please state: _____________________________ Rather not say
4. Nationality Please state: _______________________________
5. Gender Female Male Rather not say
5b. Gender ReassignmentDo you now, or have you ever considered yourself to be transgender? (tick if yes)
6. Religion or Beliefs Atheism AgnosticismBuddhismChristianity Hinduism HumanismIslam
JainismJudaismSikhismAny Other Religion/Belief
Please state: ____________________________ No Religion or Belief Rather not say
7. Sexual Orientation Bisexual Gay Man Heterosexual
Lesbian/Gay Woman OtherRather not say
8. Are you currently providing support to a partner, child, relative, friend or neighbour who could not manage without your help or/and support?
Yes No Rather not sayWe are asking you to provide us with anonymous information to help reach as many communities as we can. All questions are optional and if you prefer not to it does not in any way effect your access to services. Thank you.
Under 1616-2121-2930-3940-4950-5960-6970-8080+Rather not say
