Fennec fox kits

VisionThe Milwaukee County Zoo will be a zoo of renown with a reputationas a leader in animal management, conservation, research and educa-tion within a wholesome recreational environment enjoying the admiration of the citizens of Milwaukee County as well as all zooguests and other zoos of the world.

Mission StatementThe Milwaukee County Zoo will inspire public understanding, support and participation in global conservation of animal species and their environment by creating a unifying bond between our visitors and the living earth and provide an environment for personal renewal and enjoyment for our guests by:

• Contributing to world wide animal management, conservation and research efforts;

• Fostering sound physical, psychological and social development for the animal groups in our care

• Sharing our knowledge with the intent to reinforce the human-animal-earth bond;

• Improving the quality of our professional development, administration and operating environment;

• Striving for the financial self-sufficiency of the organization;

• Continuing the public-private partnership with the Zoological Society of Milwaukee County.

Table of ContentsAddress from the County Executive . . . . . . . . . . . . . . . . . . . . . . . . . 1

Letter from the Director . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Milwaukee County Zoo History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Special Exhibits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Animal Management and Health Division . . . . . . . . . . . . . . . . . . . 10

Administration and Finance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Public Affairs and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Operating Expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

The Milwaukee County Zoo and the Zoological Society . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

County Executive and Board of Supervisors . . . . . . . . . . . . . . . . . 45

DearFriends,There were a variety of high-lights for the Zoo in 2011, fromsignificant animal exhibits andbirths, to the presentation of alive animal special exhibit duringthe summer months. Because of these and other noteworthyevents, our Zoo continues to be regarded as one of the finest in the country.

During the summer, the Zoo displayed a live butterfly exhibit entitledButterflies! In Living Color, sponsored by Sendik’s Food Markets.Running May 28 through September 25, the exhibit featured morethan 500 native North American butterflies, free flying in a tropicalgreenhouse. Not only was the exhibit visually appealing, but it encouraged visitors to learn more about the importance of these insects in our natural world.

The Zoo’s animal collection received recognition with the excitingarrival of three African lion cubs in July. This litter, the first born heresince 1974, demonstrates our commitment to conservation effortsand raises awareness to the plight these animals now face in the wild.

Early in the summer, the Zoo opened a new outdoor Bonobo Exhibit,visible to the public. This huge expanse of elevated passageways wasdesigned to make these animals, a highly endangered species of pri-mate, feel closer to their natural habitat in Africa. New graphics and interactive displays also were added to the existing indoor exhibit.

The future of the Zoo looks promising, as new animals, through births and acquisitions, are continually added to the collection, and new projects and exhibits are slated for the future.

I thank the staff of the Milwaukee County Zoo for their continued dedication and hard work. It is because of your efforts the Zoo is regarded as such a fine zoological institution.

Lastly, the dedication of the the Zoo and the Zoological Society to improving the future of the Zoo holds great promise. This public-private partnership has the potential to strengthen the Zoo’s projects and overall initiatives.

Chris AbeleMilwaukee County Executive (April 2011)

11Butterflies! In Living Color

Letter from the Director

Lion cubs

In 2011, the Zoo was a showcase for significant animal additions, a new outdoor public addition to the Bonobo Exhibit and an intriguing live animal exhibit displayed during the summer.

In June, the Zoo was proud to unveil a new outdoor Bonobo Exhibit, allowing these highly endangered great apes to enjoylofted areas in the forest, re-creating their lives in the wild. This outdoor public area features 500 feet of elevated pas-sageways for the animals. The outdoor exhibit was one ofthree major upgrades to the bonobo area, and was made possible by Milwaukee County and an anonymous grant to the Zoological Society.

In July, we welcomed three African lion cubs, born to motherSanura, and father, Themba. The very active litter made theirpublic debut in October, much to the delight of our visitors. Thebirth was significant in that it marked the first lion cubs bornhere since 1974. We’re grateful for the donation from BMOHarris Bank, as the title sponsor for the cub naming contest.

During the summer, the Zoo displayed a live animal specialexhibit–Butterflies! In Living Color, sponsored by Sendik’sFood Markets. The exhibit featured more than 500 butterflies,fluttering in a tropical greenhouse habitat, and educated patronsabout these dynamic insects.

We partnered with PGAV Destinations for the initial phase of a new master plan for the Zoo. This national company isconsidered a leader in planning and design for a large number of zoos and aquariums across the United States.

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Also in 2011, the Zoowas in the national

spotlight, as ourprimate keepers

were featuredfor their workwith ourorangutansand iPads.Part of the

orangutans’ongoing enrich-

ment at the Zooinvolves interaction

with the latest tech-nologies offered by the

iPad. Many national and international media covered the subject, as we were the first Zoo to initiate such a project.

We recognize a number of employees who retired during 2011, and wish them the best as they start a new chapter intheir lives. With these retirements, we welcomed new faces toour Zoo family, and look toward the future with fresh insights.

We once again extend a thank you to the County Executive, the County Board and the Zoological Society and their partners for their continued support. A number of our initiatives, renovations and special exhibits are possible because of their assistance.

Please read on as each Division shares highlights from the year.

Charles WikenhauserDirector

3

Mon

arch

butterfly

Polar bears; Charles Wikenhauser

3

The Milwaukee County Zoo

Home to more than 2,500 mammals, birds, fish, amphibians and rep-tiles, we are proud our zoological park continues to be recognized asone of the finest in the country.

Our history at a glance:

1892 The Milwaukee County Zoo (MCZ) started as a miniature mammal and bird display in Milwaukee’s downtown Washington Park

Mid-1890s The Zoological Society was founded, lending financial support to the Zoo; Society helps to promote MCZby capital fundraising campaigns for building renovations and other new exhibits

The mission of the Society is to support the Zoo, educate visitors on the importance of wildlife and the environment and to conserve endangered species

1902 MCZ expanded to 23 acres; now home to 800 animals

1934 MCZ became an entity of the Milwaukee County Park Commission, which helped provide resources to expand the Zoo

1958 MCZ moved to its present location on 200 acres of park land

Late 1960s Completion of: the Primate Building, Monkey Island, Winter Quarters, Polar and Brown Bear Dens and the Feline, Pachyderm, Giraffe, Bird, Small Mammal,Aquarium & Reptile and Australian Buildings

1970s MCZ added the Children’s Zoo, Train Shed and Zoo Hospital

The Dall Sheep Exhibit, the Gift Shop and Zoo Pride also were established

1980s Initiated MCZ Master Plan

Completion of: Wolf Woods, underwater viewing in the Polar Bear and Sea Lion Exhibits, Oceans of Fun,the Dairy Complex, Humboldt Penguins and thePeck Welcome Center

Early 1990s An extensive renovation of the Aviary and the construction of the new Apes of Africa and the renovation of the Primates of the World

1995 Renovation of the Aquarium & Reptile Center; renamed the Aquatic & Reptile Center

1998 Remodeling of the Small Mammals Building

1999 Initiated a $28 million capital improvement plan

Represents a significant partnership venture between the Zoo, Milwaukee County and the Zoological Society

2002 Renovation and modernization of Lakeview Place restaurant

Redesign of the Ice Cream Palace and Karibu Gift Shop

Groundbreaking for the new Animal Health Center

Major renovation (both indoor and outdoor quarters) to our landmark exhibit, Monkey Island; re-namedMacaque Island

2003 Completion of Animal Health Center

Initiated design phase of renovation to the Feline Building; animals relocated

Began initial renovations to the Stackner Heritage Farm and construction of the Karen Peck Katz Conservation Education Center

2004 Completion of the Karen Peck Katz Conservation Education Center

Began demolition and finalized designs for Northwestern Mutual Family Farm

Continued construction of the new $7.2 million Florence Mila Borchert Big Cat Country

2005 Completion of the Florence Mila Borchert Big Cat Country

Completion of the Northwestern Mutual Family Farm

Completion of the redesign and renovtion of the Safari Train Station

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Began initial design and renovation phase of the Giraffe Exhibit; groundbreaking occurred in summer of 2005

2006 Completion of the MillerCoors Giraffe Experience

Began initial design phase of new U.S. Bank Gathering Place; scheduled to open in 2008

Began design of a new Flamingo Exhibit

2007 Began construction for the new U.S. Bank Gathering Place; opening in 2008

Broke ground and began construction of the Idabel Wilmot Borchert Flamingo Exhibit and Overlook;opening in 2008

2008 Completion of the U.S. Bank Gathering Place

Completion of the Idabel Wilmot Borchert Flamingo Exhibit and Overlook

Began conceptual design for new Hippo Exhibit and service areas

Received accreditation by the AZA’s independent Accreditation Commission; hosted the 2008 Annual Conference

2009 Completion of the Dohmen Family Foundation Hippo Home

Completion of the planning for the Underwater Hippo Viewing Exhibit

Completed renovation of the Taylor Family Humboldt Penguin Exhibit

Began upgrades for storm water management program

Hosted the 8th Annual Great Lakes Bat Festival

2010 Began construction of outdoor Bonobo Exhibit

Installed solar panels at admission gates

Installed permanent exhibit, “The Language of Conservation” throughout Zoo

2011 Completion of the new outdoor Bonobo Exhibit

Installed new interpretive graphics and interactive displays to the indoor Bonobo Exhibit

Presented new permanent visitor activities with Sky Trail® Wisconsin Adventure Zone

Added Kohl’s Wild Theater programming to offerings at Zoo’s Family Farm, made possible by donation tothe Zoological Society

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Sky Trail® Wisconsin Adventure Zone; Bonobo Exhibit

The major highlights of 2011 included: the opening of a new permanent outdoor Bonobo Exhibit; the addition of new interpretive components to the indoor BonoboExhibit; the installation of three new visitor “adventures”through Sky Trail® Wisconsin Adventure Zone; and thebirth of three new African lion cubs, a “first” for the Zoo since 1974. In addition, our Zoo, along with PolarBears International, hosted the “Paw of Approval Award” presentation to one of our longtime community partners.

Listed here are some of these highlights and accomplishments in greater detail:

Outdoor Bonobo ExhibitIn June, the Zoo was proud to unveil a new outdoorBonobo Exhibit, thanks to an anonymous grant to the Zoological Society. This extensive configuration of ele-vated mesh passageways was carefully constructed within a forest of large trees and forest undergrowth. The exhibitprovides a natural setting for the display of our highly endangered bonobo troop.

The 500 feet of elevated passages allows the public to view the bonobos at eye level, with the visitors standing on a large observation deck at the edge of the forest. Now, bonobos can play in lofts and towers constructedhigh up into the trees, both in and out of the public view.This simulates how these animals would appear to us intheir natural habitat in Africa.

Interactive graphics and kiosks also were installed adjacentto the indoor Bonobo Exhibit, including a museum-style diorama exhibit featuring the work of Dr. Gay E. Reinartz,Zoological Conservation Coordinator.

2011 Highlights

6Sky Trail® Wisconsin Adventure Zone

She has spent the past 13 years studying bonobos and their habitat, helping people who share this land, in the Democratic Republic of Congo.

In addition, the bonobos’ indoor exhibit was renovated withnew climbing trees and “vines,” which will give the animalsmore climbing space. Behind-the-scenes access areas for the zookeepers and researchers also were upgraded.

Sky Trail® Wisconsin Adventure ZoneIn August, the Zoo presented three new “adventures” to visitors in the popular forms of 500 feet of zipping line, a three level, 24-element ropes course measuring 25 feet by 50 feet and a 32-foot climbing wall. (The first two elements opened in the summer, and the climbing wallopened afterward.)

The construction of this course at the Zoo offered anotheroption for families to enjoy during their visit, in addition tothe other rides, attractions and permanent animal collection.Similar attractions are becoming more popular with family-oriented venues. SkyTrail® has installed its products inamusement parks, family fun centers, cruise ships, malls, zoos and campgrounds. Some of these venues include: John Ball Zoo in Michigan, Louisville Zoo in Kentucky and Edinburgh Zoo in Scotland.

The zip line ropes course and climbing wall are all connected in one structure, but the courses have different entrances.The zip line launches guests along a 250-foot, round trip excursion (500 feet total) beginning at the Humboldt Penguin Exhibit. Zip Line participants wear a seat and chest harness that attaches to the course.

The adventures proved to be extremely popular with visitorsas Sky Trail® set a national record at our Zoo when it openedfor the busiest zip line and ropes course.

Polar Bears International/Paw of Approval AwardIn May, the Zoo embraced the cold by hosting a “Be Cool”event in cooperation with Polar Bears International (PBI), a nonprofit organization dedicated to polar bear conserva-tion. As part of the celebration, PBI’s President, RobertBuchanan, gave a staff and public presentation on polarbears in a warming world in the Zoo’s Peck Welcome Center.He also presented the Zoo with PBI’s inaugural “Championof Polar Bear Award” in recognition of the Zoo’s excellencein climate awareness programs and polar bear initiatives.

Also during his visit, Buchanan launched PBI’s signature“Paw of Approval Award” program, which allowed our Zooto honor a local business for extraordinary accomplishmentsin carbon dioxide reductions. The Zoo presented the awardto We Energies, a conservation steward and proud partnerof ours for many years. We Energies’ projects on behalf ofthe Zoo focus on the installation of alternative sources of

Polar Bears International President, Robert Buchanan

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energy which are proven technologies and actions that show an overall reduction in carbon dioxide emissions.

For Robert Buchanan’s visit, the Zoo’s Public Relations Section pitched various media outlets for interviews to raise awareness and bring about change to the global warming issue and ultimately the plight of polar bears. The two-day media tour included interviews with Milwaukee Public Radio, Wisconsin Public Radio, WTMJ Radio, and television stations FOX-6, WISN-TV/ABC and WTMJ-TV/NBC, all Milwaukee affiliates.

Zoo Master PlanningIn 2011, the Zoo contracted with Peckham GuytonAlbers & Viets, Inc. (PGAV) for the initial analysis phase of a new comprehensive master plan for the Zoo.

This initial phase included analysis of the Zoo’s existing condition, market, audience and brand to establish keygrowth strategies. Business and operational considerationsalso were integrated into the development of the Zoo’s master plan through a review and analysis of our currentbusiness strategies and structures.

These initial findings and observations by PGAV were then submitted to Zoo personnel for review and critique. The next phase of the master plan is slated for early 2012.

Lunchtime LecturesAs in years past, staff and outside guests presented a series of lectures as part of our continuing education efforts. Thesefree “Lunchtime Lectures” offered varied topics of interestand served as professional enrichment for staff. The Milwau-kee Chapter of the American Association of Zookeepers(AAZK) also coordinated and presented several of the lectures. Here are some of the topics presented during the year:

2010 Otter Species Survival Program (SSP) WorkshopBonobo Conservation in the Democratic Republic of Congo,

in conjunction with the Zoological Society of MilwaukeePiping Plover ProjectHorticulture Practices at the Milwaukee County Zoo2011 International Rhino Keeper WorkshopAmerican Association of Zoos & Aquariums (AZA) Animal

Training Applications in Zoo and Aquarium Settings

Other HighlightsThe Zoo continued to host temporary exhibits and specialevents throughout 2011. The year’s events included oursummer exhibit, Butterflies! In Living Color, sponsored bySendik’s Food Markets, and the opening of our new perma-nent outdoor Bonobo Exhibit, and indoor renovations to the habitat and supplemental exhibit components.

The attraction and special event lineup included: MillerCoor’sOceans of Fun Seal and Sea Lion Show, Penzeys Spices’Carousel, PNC’s Zoomobile, a 25-minute guided motor vehicle tour, Behind the Scenes Weekend, sponsored byTri City National Bank, Egg Day sponsored by Welch’s andPick ’n Save and Senior Celebration sponsored by WheatonFranciscan Health.

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Lunchtime Lectures

2011 Special Exhibit

Butterflies! In Living ColorSponsored by Sendik’s Food Markets

At the end of May, a colorful cast of Tawny Emperors, Tiger Swallowtails and Mourning Cloaks, among a large number ofother species, took up residence in a tropical indoor greenhouse as we hosted Butterflies! In Living Color, sponsored by Sendik’sFood Markets.

Visitors encountered more than 500 butterflies from North America and the Caribbean as they made their way through the tropical indoor habitat complete with lush foliage and winding pathways. Many of the brightly colored species were native to the Caribbean, including the islands of Grand Cayman, Jamaica and Grenada, where Zoo staff have been doing research on frogs, snakes and iguanas. Some of the species also were native to Wisconsin. Visitors learned more about this researchthrough signage and text near the entryway to the exhibit.

The centerpiece of the display featured the intriguing metamor-phosis of these insects, as they transformed from tiny pupae intobright, beautiful butterflies! Guests saw firsthand how these creatures begin as one kind of animal and turn into another.

A special Butterfly Exhibit Guide allowed visitors to identify the different species within the exhibit, and added to the educa-tional components of the display. The importance of preservingbutterfly habitats that are threatened was a central message of the exhibition as well.

Butterflies! In Living Color was displayed from May 28 throughSeptember 25 in the Zoo’s Otto Borchert Family Special ExhibitsBuilding, and was $2 per person after regular admission.

9Butterflies! In Living Color

2011 Animal Management and Health Division

OverviewThe year 2011 included changes and additions to our existing animal collection, the continuation and expansion of our conserva-tion and research initiatives and major renovations and upgrades of animal facilities.

Animal Division CollectionsOur Zoo is an accredited member of the Association of Zoos andAquariums (AZA), the premiere association of zoological institutions in North America with unequaled standards for animal care and management. Many of the transfers and the breeding of animals described below are in accordance with AZA programs includingSpecies Survival Plans® (SSPs) and Taxon Advisory Groups (TAGs).

The Animal Division Collections serve to enhance visitors’ knowledgeand appreciation of animals, and to contribute to animal species con-servation. Our front-line animal care staff devotes more than 100,000hours each year toward the care of our animals.

On December 31, 2011, the Milwaukee County Zoo animal collectionon Zoo grounds included 2,583 animals representing 336 species, as listed below:

The animal collection owned by our Zoo and out on loan to other zoological institutions included 61 animals representing 30 species, as listed below:

With such a large and diverse animal collection, there are a signifi-cant number of births, transfers and deaths every year. In general,due to the level of husbandry and veterinary care, the life expectancy of animals at our Zoo may greatly exceed the life expectancy of ani-mals in the wild. These life expectancies vary dramatically with thespecies–small rodents and the giant Pacific octopus are old in twoyears, while swans can live for decades. Female lions are ancient when 20 years of age, but our giant Amazon river turtle may be 100 years old. Animals are subject to the same types of health conditions as humans, which may result in earlier deaths.

The animal staff devotes much thought and time toward enriching the lives of the Zoo animals. They provide mental and physical stimulation to the animals by varying their social structure, mixingcompatible species together, varying their habitats, offering interest-ing scents, providing manipulation devices, engaging them in positivereinforcement training, offering food treats for foraging opportunitiesand supplying toys and problem-solving reward devices.

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On Zoo Grounds Species Specimens

Mammals 82 413

Birds 77 320

Reptiles 47 129

Amphibians 10 29

Fish 92 1011

Invertebrates 28 690

TOTAL 336 2583

Out on Loan Species Specimens

Mammals 16 36

Birds 7 13

Reptiles 7 12

Amphibians – –

Fish – –

Invertebrates – –

TOTAL 30 61

Aquatic and Reptile CenterLong-term conservation programs for rock iguana, Butler’s gartersnake, Lake Victoria cichlid and Wisconsin’s endangered starheadtopminnow and ornate box turtle continued this year.

There were multiple changes in the animal collection this year, withlizards, snakes, turtles, fish and invertebrates coming in and out of the Center.

Viral hemorrhagic septicemia, a disease of freshwater fish, has arrivedin Wisconsin. In order to prevent its transmission to our fishes in ourexhibit, extraordinary procedures must be followed to acquire andquarantine fishes destined for the Lake Wisconsin Exhibit. This exhibitis one of our most popular, as it houses trophy-sized game fishesthat stir the imaginations of sport fishermen.

AviaryThe Aviary acquired seven new species in 2011, including white-crested laughing thrush, hooded pitta, pale-mandibled aracari, blueground dove, scarlet ibis, Mandarin duck and the common moorhen.Grey winged trumpeters returned to the collection, hopefully for future breeding.

We also continued to participate in AZA breeding programs with offspring from our white-cheeked bulbuls, Gentoo penguins, Abdim’sstorks, Waldrapp ibis and blacksmith lapwings. Offspring that left the

Zoo for new homes in the AZA community included speckled mousebirds, Waldrapp ibis, Micronesian kingfishers, pheasant pigeon and red-billed hornbills.

The Aviary continued to support in situ conservation efforts again in 2011 by sending a zookeeper to Michigan to aid in the GreatLakes Piping Plover Recovery Program. The Zoo has participated in this program since 1996.

Large MammalsThe Large Mammal Sections of the Zoo include: Big Cat Country,North America/Australia, Pachyderms/Giraffe, Africa/South America Hoofstock and Bactrian Camel.

In all of these areas, staff continues to manage an extensive animal collection with a progressive training program using positive reinforcement. Training the animals to cooperate willingly for health exams, sample collections and husbandry procedures allow for an enriching and stress-free environment. Samples collected under these conditions are used to determine normal biological parameters in exotic species, and also to monitor the overall health and reproductive status of our animals.

North America/AustraliaNew acquisitions in North America in 2011 included the arrival oftwo new female elk, three male black-tailed prairie dogs and a malepolar bear, Wilhelm. Wilhelm, or “Willie,” is staying with us for twoyears while his exhibit is being renovated at the North Carolina Zoo.He and our female bear Snow Lilly are spending time together onpublic exhibit.

In Australia, we had three new red kangaroo joeys born, all of whichwere out of the pouch by year’s end. We also had a Matschie’s tree kangaroo joey born late in the year; and scheduled to make an appearance in spring 2012.

Dispositions included our older tree kangaroo joey, which went to the San Diego Zoo according to Species Survival Plan breeding recommendations. Three young red kangaroos also moved, two

to the St. Louis Zoo and one to Rolling Hills Wildlife Adventure in Salina, Kansas.

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“Willie”

Unfortunately, we did have animal losses during the year as well. Trotsie, our oldest mule deer at almost 17 years old, was humanely euthanized due to age-related health complications; the sandhill crane that shared the Elk Exhibit and one of the female elk that arrived in 2010 died of natural causes; and we lost our two oldest red kangaroos, female Meninde and our adult breeding male, Banjo.

Big Cat CountryThe big news in Big Cats this year was the birth of three African lion cubs in July. These cubs are the first offspring for eight-year-oldparents, sire, Themba, and dam, Sanura. More than 100 lion cubs havebeen born at our Zoo in its 129-year history, but this is the first litter atthe Zoo since 1974. Sanura has proven to be an excellent mother, andThemba was reunited with the family when the cubs were aboutthree months old. An online naming contest for two of the cubs wassponsored by BMO Harris Bank. The winning name for the female wasNjeri, meaning “warrior’s daughter,” and one of the males was namedKiume, which means “strong.” The second male cub is named Hubertafter BMO Harris Bank’s lion mascot.

Our jaguar pair, Pat and Stella, continued to gain breeding experiencethis year and will hopefully be the next successful parents in Big CatCountry next year.

Boris, our 18-year old snow leopard, was humanely euthanized. At the time of his death, he was the second oldest snow leopard in the AZA population, a testament to the efforts of animal keeperand veterinary staff toward caring for the animals here at the Zoo.

Our only other disposition in the area involved sending Grungie, the spotted hyena, back to his birthplace at the Buffalo Zoo to breed with its new group of unrelated females.

Pachyderms/GiraffeThe newest additions to the Pachyderm area are two young femalebongo from the Jacksonville Zoo. These antelope completed quaran-tine late in the year and will make their exhibit debut in spring 2012.Our resident bongo, Meru, at 21 years old, is the oldest bongo onrecord for the Milwaukee County Zoo.

Our black rhinos, Brewster and Mimi, continued to breed this year,but endocrinology results do not indicate Mimi is pregnant.

On the research front, staff started collecting data for a researchproject titled Using Science to Understand Zoo Elephant Welfare. This is a comprehensive, nationwide study to determine the environ-mental and husbandry factors that are most important to elephantwelfare, and is sponsored by a grant from the Institute of Museum and Library Services. We also continue to perform in-house endocrinology research on the effectiveness of contraceptives in our two female hippos.

The second annual Elephant Awareness Day was a great success, providing visitors with activities and information about elephants,and also raising funds for wild elephant conservation.

African & South American Hoofstock/CamelsMid-summer started positively as a female alpaca, Marcella, was

born the first week of July and had a uniform brown coat justlike her mother, Eleanor. Keepers kept a close watch on her

nursing behavior and weight gain for the first couple ofweeks, and once it was determined she was doing

well, she was successfully released back into the herd. Marcella’s older brother, Enrique,

departed the Zoo for a new home just days before she was born.

Sanura and cub

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Also in the summer, Kai Li, a female red panda, arrived here from Calgary and proved to be a lively addition to the Panda Exhibit. Unfortunately, her condition started to deteriorate after a fewmonths and she passed away in September. We are still waiting for test results to determine the cause of her decline.

Another addition to the area was a male ground hornbill, Niles, who eventually will be paired with the resident female, Hornrietta, in the Savannah Exhibit. The only other disposition was the loss of our oldest impala, Cinnamon, due to age-related health issues.

Training projects continued–and new ones were initiated–with a number of animals in the area including alpacas, camels, red panda and Baird’s tapirs. Research work with our female tapir Eve isongoing. Staff continues to take blood pressure readings to providebase-line information on tapirs, as well as to monitor Eve’s health.

Apes of Africa and Primates of the WorldIn January, amid heavy snows, the installation of the new bonobo outdoor chute system began in earnest. Wanting to preserve our wonderful wooded area, we planned and developed a system of chutes, approximately 500 feet in total length,winding through the trees. Despite the additional pre-cautions that had to be taken to protect the woods,construction progressed at a steady rate. Finally, toward the end of May, the bonobos were given access to their new area. Despite some initial apprehension, the troop rapidly explored and accepted their new enclosure. Incorporatingtwo towers, which rise to nearly 30 feet abovethe ground, the new exhibit allows the bono-bos to run, climb, exercise and view theirsurroundings. They also can watch or chase our train as it passes nearby. Mostimportantly, it allows our guests to seebonobos at various levels in the forest.

In conjunction with the new outdoor exhibit, new interactive graphics were installed near the indoor exhibit. These graphics inform our visitors of the latest news regarding bonobos

both in the wilds of the Democratic Republic of Congo and here atour Zoo. Both the outdoor exhibit and the new graphics were madepossible by the generosity of an anonymous donor, to whom we areextremely grateful.

During 2011, we had two significant increases in our Apes of Africapopulation. The first was in June with the arrival of an 11-year-old female gorilla named Naku, who is the granddaughter of Linda gorilla.Linda passed away in 2010. Our population of bonobos also increasedby one, as we received Elikia bonobo, an 11-year-old female, fromthe Fort Worth Zoo and on loan to us from the San Diego Zoo.

Primates of the World also had a birth of a female Goeldi’s monkey.These small monkeys are listed as vulnerable in the wild and there areonly about 400 of them in zoos worldwide. We have two successfulbreeding groups, one in Primates of the World and the other in theSmall Mammal Building.

With gains come losses, and we were saddened to lose one of our female macaques on Macaque Island. Her name was Kate, and she was 22 years old. Her passing reduces our macaque population to 11, four males and seven females. Another loss, but on a happier note,

was the transfer of our five year old siamang, Lucu. He went to theDickerson Park Zoo in Springfield, Missouri to be paired with

a female for breeding.

Also during the year, Primates of the World went digital as our apes started to use and enjoy iPads. We were

fortunate to have four iPads donated to us fromseveral individuals, and we’re grateful for their

generosity. The orangutans have shown the most interest, and look forward to their iPad sessions, whether it is finger painting or watch-ing video or pictures of themselves and otherspecies. Media outlets from around the worldhave called and requested more information,

along with interviews. The purpose of the iPads,like all enrichment tools, is to enhance the quality

of the animals’ lives.

13Naku

Photo by Richard Brodzeller

Our animal care staff members have spent years diligently workingwith the great apes (bonobos, gorillas and orangutans) at our Zoousing positive reinforcement training techniques. As a result, we’vebecome a premier facility for the study of the physiology and behav-ior of these endangered animals. The apes willingly participate in cognitive behavioral studies, ultrasound studies of the heart and fetal development and medical care procedures. These proceduresand studies occur with a safety mesh barrier between the staff and the apes. The apes’ participation is completely voluntary and withoutrestraint. They readily participate, and they can end the training andbehavioral study sessions or examinations at any time.

Small MammalsThe Small Mammal Building saw some significant changes in its collection in 2011. In February, our fennec fox pair had a litter of kits, the first for both parents. Unfortunately, only one of three kitssurvived and he had to be hand-reared due to physical abnormalities.

In July, our cotton-top tamarin pair had a set of twins. This smallmonkey is listed as critically endangered in the wild. Also, just like the pair in Primates of the World, the Goeldi’s monkey pair here had a female offspring in August. Our vampire bat collection grewthis year due to seven births in the colony.

For the first time in more than 20 years, we have pottos in our collec-tion. The male arrived in January and the female arrived in April. We are currently only one of four zoos in North America to hold thisspecies. The pairing was successful, and in December we had our firstever birth of a potto. The mother did not accept the infant, so he isbeing hand-reared by Zoo animal care staff. We hope to reintroducethe young potto with his mother. This is a very notable birth in thatthere are only about 15 pottos in captivity worldwide.

Other arrivals included a female three-banded armadillo in Januaryand a female black-footed cat, Josie, in October. The armadillo is herefor breeding purposes and the black-footed cat, which is a solitaryspecies in the wild, is here for exhibit and educational purposes. Josiereplaces our former black-footed cat, Kalahari, who died due to kidney and heart disease.

Finally, our young male fennec fox born in February was sent to the St. Louis Zoo for future breeding with a female. Having beenhand-reared, he endeared himself and was a favorite with many of

the staff. He will be missed, but it is reassuring that he will receive very good care in his new home.

Northwestern Mutual Family FarmThe year 2011 brought us the return of the World BirdSanctuary’s Bird of Prey show, in addition to a new show in the area, the Kohl’s Wild Theater. In between these

engaging and educational presentations, we continue tooffer “interactive” opportunities for our guests using

our domestic animals that call the Family Farm theirhome. There’s always something happening “down

on the Farm.”

During the year, four calves were born: in April, our brownSwiss, Molly, gave birth to a bull calf; in June, Fiona,

our red and white Holstein, gave birth to heifer

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Our cotton-top tamarin with one of the twins.

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Ellie; in October, Katie, our Ayrshire, gave birth to heifer Pearl; and in November, our black and white Holstein gave birth to a bull calf.We don’t keep our bull calves at the Farm, as we run a dairy opera-tion, so they live with local farmers when they are old enough toleave the Zoo.

We returned the cow and elephant climbing statues to the public area, as they are big hits with the guests. They are now placed where they’re safely enjoyed by ever yone.

Family Farm upgrades during the year included: a new MunchkinFarm, donated by Northwestern Mutual Foundation, designed for pre-schoolers, installed in our Octagon Barn; and replacement fencingfor the beef cattle, horses and pigs, giving the animals more space toroam while sprucing up the Farm’s appearance. Planning also beganfor additional changes slated to occur in 2012.

Animal Health ProgramsThe veterinary staff at the Animal Health Center is responsible for the preventive animal health and nutrition programs, and themedical care of the entire collection.

The staff includes two full-time staff veterinarians, three veterinarytechnicians, a hospital supervisor and a medical records secretary.Some of the procedures performed in 2011 included: 407 anestheticprocedures, 502 blood samples collected for a variety of analyses,1,198 parasite exams run on 610 samples, 2,063 written prescrip-tions, 266 radiographic procedures including 12 CT scans on variousanimals, two MRI examinations, and 3,187 medical record entries for 597 individual animals representing 207 species.

During 2011, an average of 11 animals per night were housed at thehospital throughout the year, for a total of 3,842 patient-days. Manyof these were new animals kept in quarantine before releasing them

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Munchkin Dairy Farm, donated by Northwestern Mutual Foundation

to the main zoological collection, including two rhea (a large flightless bird species that has not been in the Zoo collection fornearly a decade) and two young bongo.

Other hospital residents were being treated for a variety of illnesses.One memorable clinical case treated in 2011 was Damara the chee-tah. Damara spent approximately five months at the hospital forchronic inflammatory bowel disease (IBD) and side effects associatedwith necessary medications. After we successfully treated the side effects, and obtained good control of the IBD, he was returned to Big Cat Country and was back on exhibit.

The Animal Health Center also is a renowned teachinghospital for zoo veterinarymedicine. Both the Zoopathology fellow program and the clinical medicine residency continued in collab-oration with the University of Wisconsin-Madison School of Veterinary Medicine. Theclinical residency program is a three-year program thatprovides specialty training in

zoo and exotic animal medi-cine. We currently have

two residents, one justcompleting his thirdyear, and the other in

her first year. The clini-cal residents alternate

their time at the Zoo, eachspending approximately four

months during the year at the Zoo.

The pathology program offers specialized training to pathologists

interested specifically in zoo and exotic animal pathology, and provides

us with information crucial to managing our collection. Our fifthpathology fellow (since the program’s inception in 1997) began in August 2010, and joined our team after having finished a two-yearresidency in general pathology at the University of Connecticut. The previous resident successfully completed her residency and went on to Washington State University as a Ph.D. candidate.

In addition to the three post-graduate veterinary programs, the veterinary staff also conducts a zoo-animal medicine preceptor program for veterinary students. The students spend between four and eight weeks at the Zoo.

Our staff veterinarians continued to perform their duties as veter-inary advisors to the Humboldt penguin, bonobo, and ring-tailedlemur Species Survival Plans and as adjunct instructors at the UW-Madison School of Veterinary Medicine.

A large number of veterinary procedures took place in 2011.

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Bongo

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Animal RecordsSince the Milwaukee County Zoo opened in 1892, records have beenkept for the almost 20,000 individual animals that have been managedin the Zoo’s collection. Today, AZA-accredited zoos keep very detailedup-to-date records for each animal, telling its life story from birth todeath. In addition, our Zoo archives contain ephemeral material includ-ing animal inventories, old log books, Zoo annual reports, publishedarticles, prints, slides, 16mm films and general correspondence. Wealso maintain unique documents and artifacts from 19th and 20thcentury zoological institutions from six continents. All of this storedinformation is available to support research.

We maintain up-to-date records on every animal that arrives at the Zoo. Individual animals are each assigned a unique accessionnumber. The animal care staff uses this number to track an individualanimal’s records so that significant events or changes in its care canbe documented. All of the information that the animal care staffobserves is reported daily to the registrar, who records the informa-tion electronically in a database called the Animal Records KeepingSystem (ARKS).

The ARKS information includes primary data such as common and taxonomic name, parents (whether at our Zoo or at another facility), date and place of birth, gender and the circumstances of acquisition such as birth, loan, purchase, or donation. Similar facts are recorded when the animal leaves the Zoo, such as the name of the recipient zoo, the date of transfer and terms of the contract or the circumstances of death.

Identifying characteristics or marks, all background information,measurements, behavior, breeding management, enclosure informa-tion, behavioral enrichment, training, diet/feeding, development and medical notes and procedures all are data recorded in the animal’s record.

Animal medical information also is vital to the care of the animal collection. The Medical Animal Records Keeping System, known asMedARKS, is a database that utilizes information stored in ARKS,creating a detailed medical record for each animal containing clinicalnotes, prescriptions, treatments, cryopreservation records andnecropsy details.

About once a month, the information in the ARKS database is sent to ISIS (International Species Information System), which links theanimals’ records as they move between institutions throughout theworldwide zoological community. The merging of these data fromeach zoo enables ISIS members to share information for managementof genetic and demographic programs (such as studbooks or cooper-ative Species Survival Plans) and their own animal collections. TheISIS central database, located in Minnesota, contains information on 2.3 million animals–almost 15,000 taxa/10,000 species–held inmore than 840 institutions in 76 countries, as well as some animals in the wild that are participants in release and relocation projects.

Regulatory AgenciesThe Milwaukee County Zoo partners with the U.S. Fish and WildlifeService, the U.S. Department of Agriculture, the Wisconsin Depart-ment of Natural Resources, the Milwaukee Area Domestic AnimalControl and other agencies. We provide these agencies with expertiseand assistance toward the conservation and protection of animals inthe wild and in captivity.

International treaties and national and state laws regarding animalconservation, management, and health and safety result in regulationsand permit requirements. Examples of permits received by the Zoo in2011 include:

International: Convention on Trade in Endangered Species import permit

National:U.S. Fish and Wildlife Service

Captive Bred Wildlife permitMigratory Bird Special Purpose permitDepredation permitNative Endangered Species Recovery permit

U.S. Department of Agriculture Exhibitor PermitPlant Pests, Noxious Weed, Soil Movement permit

U.S. Department of InteriorMarine Mammal Protection Act permit

State of WisconsinDNR Depredation permitDATCP Johne’s Disease-Free Herd classificationDATCP Chronic Wasting Disease-Free Herd classification

Library and ArchiveThe Milwaukee County Zoo Library and Archive, located in the Administration Annex in the Northwestern Mutual Family Farm, is a research library that provides information resources to staff of the Milwaukee County Zoo, the Zoological Society of Milwaukee,Zoo Pride volunteers and the public.

The Milwaukee County Zoo Library collection includes books and academic/science periodicals in the following subject areas: zoological science; animal husbandry; management of animals in captivity; animal behavior; animal nutrition; veterinary medicine;wildlife conservation; birds; fishes; invertebrates; mammals; reptilesand amphibians; aquarium management; aquatic life; horticulture;zoological gardens; history of zoological science; zoo administration;and zoo, aquarium and museum exhibits.

The Zoo Library maintains the largest collection of zoo ephemera in the United States. Ephemeral materials are obtained from zoos and aquariums around the world. The Library also has a number ofanimal-themed art works, including prints, sculptures, and paintings.

The Archive preserves materials that are crucial to the 120-year his-tory of the Milwaukee County Zoo. This collection includes photos,slides, DVDs, VHS cassettes, 16mm films, historic postcards, veteri-nary records, and Milwaukee County Zoo historical records on paperand microfiche. These materials are housed in a climate-controlledenvironment for preservation purposes.

The staff of the Library includes one part-time paid professional Librarian who provides reference services, assists in research, maintains the catalog and manages both the Library and Archives collections. The Librarian also works for the Zoological Society as the Information Specialist, managing the Society’s photo databaseand researching information for exhibit signage and publications. In addition, 10 Zoo Pride volunteers assist with Library and Archive projects and staff this area.

The Milwaukee County Zoo Library

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Conservation and Research ProgramsIn 2011, the Zoo managed an ambitious and diverse conservation and research program at local, regional, national and internationallevels. The Senior Animal Staff, including specialty Curators, staffVeterinarians and the Deputy Zoo Director, develop, implement andmanage these programs. Front-line animal care staff actively partici-pates in many of these programs. Collaborative efforts with otherconservation-oriented institutions and agencies are essential to the effectiveness of these efforts.

In addition to the commitment of Zoo resources and the resources of collaborating institutions, significant funding came from Zoo trustfunds and the Zoological Society of Milwaukee. Public and privategrants also contributed to the support.

Conservation and Research Program Collaborative SupportThe Zoo provides funding and/or staff support to selected conservation initiatives and research projects. Highlights for support in 2011 include:

IUCN Conservation Breeding Specialist Group (global)

Zoological Information Management System Development (global)

Turtle Survival Program (global)

Polar Bears International (pan-Arctic)

International Elephant Foundation (Africa and Asia)

International Rhino Foundation (Africa and Asia)

Phoenix Fund Amur Tiger Project (Russia)

International Snow Leopard Trust (Nepal)

Tree Kangaroo Conservation Program (Papua New Guinea)

Orangutan Outreach (Sumatra)

Thailand Hornbill Project (Thailand)

GRASP–Gorilla Conservation Project (Africa)

Fennec Fox Conservation Project (North Africa)

Bonobo and Congo Biodiversity Initiative (Democratic Republic of Congo)

Lola Ya Bonobo–bonobo sanctuary (Democratic Republic of Congo)

Tarangire Elephant Project (Tanzania)

Kibale Community Firewood Project (Uganda)

Berggorilla and Regenwald Direkthilfe Gorilla Project (Rwanda)

Adopt an Ostrich Program/Sahara Conservation Fund (Niger)

Madagascar Fauna Group (Madagascar)

Humboldt Penguin Artificial Burrow Project (Chile)

Humboldt Penguin Education Program (Chile)

Humboldt Penguin Guano Harvest Monitoring (Peru)

Grenada Frog Study (Grenada)

Grenada Bank Treeboa Study (Grenada)

Grenada Reef Monitoring (Grenada)

Rock Iguana Conservation (Jamaica)

Rock Iguana Conservation (Grand Cayman)

Whooping Crane Recovery Project (U.S.A.)

Great Ape Cardiopathology Research (national)

AZA Elephant Welfare Project (national)

Piping Plover Recovery Project (Great Lakes)

Ornate Box Turtle Headstart Program (Wisconsin)

Butler’s Garter Snake Ecology (Wisconsin)

Migratory and Resident Avifauna Study (Zoo)

Hippopotamus Reproductive Hormone Study (Zoo)

Starhead Minnow Spawning Research (Zoo)

Migratory and Resident Avifauna Study (Zoo)

Elephant Reproductive Hormone Study (Zoo)

Ape Cognition Study (Zoo)

Great Ape Cardiovascular Health Study (Zoo)

Great Ape Ultrasound Studies (Zoo)

Bonobo Semen Freezing Project (Zoo)

Bonobo Cardiac Database (Zoo)

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The Zoo also provided funding for many collaborative conservation and research initiatives including:

Avian Scientific Advisory GroupPenguin Taxon Advisory GroupGreat Apes Taxon Advisory GroupInternational Species Inventory SystemPuerto Rican Crested Toad Species Survival PlanAZA Wildlife Contraception CenterWisconsin Bureau of Endangered Species Herp Fund

Species Survival PlansOur Zoo cooperates with all major zoos and aquariums in North America to enhance the survival of endangered species in our collections and in the wild. This is done through Species Survival Plans® of the Association of Zoos and Aquariums. Groups of zoo scientists and collaborating experts develop breeding plans to help protect the genetic variations of each of these species. Collaborative programs also are developed with range countriesto assist in conservation of these animals and their habitats in the wild.

The Zoo’s scientific staff also are members of specialist groups devoted to the conservation and management of groups of species. These are calledTaxon Advisory Groups (TAGs).

The Milwaukee County Zoo participates in all Species Survival Plans and Taxon Advisory Groups that exist for the species in our collection, including:

Amphibian TAGAquatic Invertebrate TAGChelonian TAGCrocodilian TAGFreshwater Fishes TAGLizard TAGMarine Fishes TAGSnake TAGAlligator, Chinese SSPPiceata (LV Cichlid) SSPIguana, Rock SSPRattlesnake, Aruba Island SSPRattlesnake, Eastern Massasauga SSPToad, Puerto Rican Crested SSPLip, Two Stripe White (LV Cichlid) SSPIshmaeli (LV Cichlid) SSPMelanopterus (LV Cichlid) SSPDegeni (LV Cichlid) SSPPerrieri (LV Cichlid) SSPArgens (LV Cichlid) SSPApe TAGBat TAGMarsupial and Monotreme TAGNew World Primate TAGOld World Monkey TAGPangolin, Aardvark, Xenarthra TAGProsimian TAGRodent, Insectivore, Lagomorph TAGSmall Carnivore TAGMandrill SSPBear, Polar SSPBonobo SSPCat, Black-Footed SSPColobus, Angolan SSPLemur, Mongoose SSPFox, Fennec SSPSiamang SSP

Gorilla, Western SSPMonkey, DeBrazza’s SSPLemur, Ring-Tailed SSPLemur, Red Ruffed SSPMacaque, Lion-Tailed SSPCallimico SSPSpider Monkey, Robust Black SSPOrangutan, Sumatran SSPTamarin, Cotton-Top SSPTamarin, Golden Lion SSPTamarin, Golden-Headed Lion SSPTree Kangaroo, Matschie’s SSPGibbon, Lar (White-Handed) SSPGibbon, White-Cheeked SSPOrangutan, Bornean SSPSpider Monkey, Central American SSPLemur, Black and White Ruffed SSPColobus, Guereza SSPMonkey, Patas SSPMacaque, Japanese SSPPenguin, Humboldt SSPCharadriiformes TAGCiconiiformes/ Phoenicopteriformes TAGColumbiformes TAGCoraciiformes TAGGalliformes TAGPACCT TAG (Passerines)Parrot TAGPiciformes TAGRaptor TAGRatite and Tinamiformes TAGTuraco and Cuckoo TAGVulture, King SSPVulture, King SSPHornbill, Rhinoceros SSPKingfisher, Micronesian SSPMynah, Bali SSP

Rail, Guam SSPAntelope and Giraffe TAGBear TAGBison, Buffalo, Cattle TAGCanid and Hyaenid TAGCaprinae TAGDeer (Cervid/Tragulid) TAGElephant TAGEquid TAGFelid TAGMarine Mammal TAGMarsupial and Monotreme TAGRhinoceros TAGTapir TAGWild Pig, Peccary and Hippo TAGEland, Common and Cape SSPGiraffe, Reticulated and Rothschild SSPHyena, Spotted SSPKangaroo, Red SSPKudu, Greater SSPSea Lion, California SSPSeal, Harbor SSPWarthog SSPZebra, Plains SSPBear, Polar SSPBongo, Eastern SSPCheetah SSPElephant SSPHippopotamus SSPJaguar SSPLeopard, Snow SSPLion SSPPanda, Red SSPRhinoceros, Eastern Black SSPTiger, Amur SSPTree Kangaroo, Matschie’s SSP

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21Siamang

Individual conservation and Research Projects

Piping PloverThe Milwaukee County Zoo continues to support the efforts of the United States Fish and Wildlife Service (USFWS) biologists inMichigan, sending staff to help with the monitoring of nests, collect-ing of abandoned or threatened eggs and the incubation and rearing of chicks. Eggs and chicks are brought to the University of MichiganBiological Field Station and are hatched and raised for re-release intothe wild. These activities support the long-term commitment by ourZoo concerning the conservation of the piping plover.

The Great Lakes population of the piping plover was listed as endan-gered in 1986 with only 17 nesting pairs. Its decline is attributed tohabitat loss and degradation due to the encroachment of humans on its nesting environment, which includes beaches, inland lakes, andrivers. Nest disturbance and predation, largely due to the presence

of humans, alsohas contributed

to the population’ssteady decline.

Zoo staff has participated in the development of captive husbandry

protocols and designated research projectsdesigned to benefit wild populations of piping

plovers. In 2011, there were 55 nesting pairs ofplovers that produced 71 fledging chicks, andan additional 16 chicks were captive-rearedand released.

Humboldt PenguinThe Milwaukee County Zoo has a long andstoried history with the conservation ofHumboldt penguins in their native range,which is restricted to the coasts of Peruand Chile. In 1994, the Zoo initiated along-term research program to study abreeding colony of Humboldt penguins in Algarrobo, Chile.

Part of this study continues today with the installation of artificialburrows to provide more sturdy nests that can better resist floodingand destruction than the natural dirt burrows. In 2009 and 2010, 35artificial burrows were placed on the island. The artificial burrowswere placed in areas where the natural burrows have disappeared,and were monitored to see if the penguins would use them. In 2010,the first breeding pair with eggs was observed, and in 2011, the firstsuccessful hatching and fledging of chicks was observed. This is avery significant and encouraging event.

Also in 2011, the Zoo contributed funding to support the upcomingGuano Harvest Monitoring Project taking place in Punta San Juan(PSJ), Peru in 2012. Volunteers from our Zoo and around the worldare heading to PSJ to monitor and mitigate the amount of distur-bance created by the miners who harvest the seabird guano for use as commercial fertilizer. Through the efforts of the volunteers, the impact of harvesting is minimized. The program also includes an educational program for the miners and local population about sustainable practices regarding the use and harvesting of the guano,helping to ensure successfully nesting penguins in the future.

Whooping Crane RecoveryThe Zoo assists the International Crane Foundation (ICF) and theU.S. Fish and Wildlife Service with whooping crane recovery by actingas a medical care location for injured whooping cranes that were partof the release program. In 2006, a juvenile whooping crane, Torch,was received with a broken wing. This injury prevented the bird fromever being released into the wild. In 2008, we received a female, Tiki,who will hopefully serve as a mate for Torch, once they establish thebond necessary for reproductive success.

The Whooping Crane Recovery Program is responsible for bringingback the number of wild cranes from a low of 16 individuals in the1940s to more than 430 individuals currently in the wild. The International Crane Foundation uses donated funds to aid in the cap-tive-rearing, release and management of wild cranes and to developnew release techniques to bolster the existing population. In addition,the organization provides outreach programs to educate the public about the plight of the cranes.

Whooping crane

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Migratory and Resident Avifauna Study/Collision Abatement

Zoo staff and volunteers are mist-netting and banding wild birds on Zoo grounds to determine the numbers and species that use ourgrounds as a stopover site during migration. Since its inception in2001, this project has identified 172 species of native migratory birds.

Of these identified species, 27 are listed as rare, threatened, or of special concern in Wisconsin, and 42 have been identified as nesting on Zoo grounds. Because of these remarkable findings, the WisconsinDepartment of Natural Resources has designated the MilwaukeeCounty Zoo as a recognized migratory bird stopover habitat. In addi-tion, bird-banding demonstrations are conducted each year duringthe Zoo’s special Earth Day event, Party for the Planet. Visitors havethe opportunity to observe the banding process and release birds.

Our Zoo staff and volunteers also are involved with minimizing the amount of injury and mortality associated with bird and windowcollisions by actively modifying existing structures to mitigate strikes.By applying stencils, striping, silhouettes and decals, as well as usingnetting and better planting practices, we are reducing the amount ofbird-related mortality as a result of window collisions.

The Milwaukee County Zoo also is committed to educating the community about migratory birds by placing several different types of feeders throughout the Zoo, planting native species of plants thatprovide cover and food for migratory birds and providing viewing atour Birds Without Borders boardwalk.

Ornate Box TurtleThis year, the Zoo raised 24 endangered ornate box turtles to be released into a wild prairie remnant in south central Wisconsin. In 1996 and 1997, the Zoo developed raise-and-release procedures for this highly successful program of the Wisconsin Department ofNatural Resources. During a single winter at the Zoo, these turtlesmay grow from a one-third ounce hatchling to as much as fiveounces. In the wild, it may take as long as seven years to reach this size, at which time they are practically predator-proof.

The Racine Zoo also participates in this program, and the NatureConservancy has adopted its protocols to help increase ornate box turtle populations in its Wisconsin reserves. As of June 2011, morethan 1,000 turtles were released. Of these, our Zoo raised 312 turtles.

Grenada FrogThe Grenada frog was once widespread on the island nation ofGrenada. During the late 1880s, a related frog species, Johnstone’sfrog, was introduced. Since that time, Johnstone’s frog has spreadthroughout the island and the Grenada frog has retreated to small isolated pockets (seven square miles) in the mountain rainforests. In 2004, our Zoo, the Milwaukee Public Museum, and the GrenadaForestry and National Parks Department initiated a field-study todetermine if these two species can successfully coexist. In 2009, theRacine Zoo joined our efforts. In February of 2009, we noted thenumbers of frogs observed had dropped for a third consecutive year. As a result, frogs were sampled to determine if they were carryingthe deadly frog-killing fungus called chytrid. Unfortunately, the fun-gus was found at all of the sampling sites. Chytrid could lead to theextinction of the Grenada frog. The Milwaukee County Zoo and our collaborators began to develop a Conservation Action Plan for the frog in 2010. In 2011, it appeared that the frog populations inGrenada had stabilized. Continued monitoring will be necessary toverify this observation.

Ornate box turtle

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Grenada Bank TreeboaThe Grenada Bank treeboa is only found on the islands in theGrenada Bank. Although widespread, populations seem to be decreasing on the island of Grenada. Our Zoo and the Racine Zoo have been cooperating with the Milwaukee Public Museum to conduct research on this treeboa. The Zoo is collaborating with Dr. Marie Rush of St. George’s University (Grenada) in a study to determine the snake’s normal blood parameters and identify theblood parasites of this species.

Coral Reef Monitoring in GrenadaIn 2009, our research efforts in the Caribbean expanded to the surrounding ocean, as we joined the Wisconsin Lutheran College’sreef monitoring program in Grenada. In 2010, the Racine Zoo joinedour efforts. The purpose of this project is to compare the long-termhealth of the coral reefs found in Grenada’s marine protected areaswith other areas that receive no protection. We hope to demonstratethe economic benefits of protected areas to the tourist industry andfishing communities of Grenada. In May of 2011, data from the first three years of this project were presented at the meeting of the Association of Marine Laboratories of the Caribbean. The response from the audience was enthusiastic, as there are very few data-intensive, long-term studies of Caribbean reefs.

Rock IguanasOur Zoo has been a longtime supporter of rock iguana conservationin the genus Cyclura. Since 2003, this support has increased with theaddition of fieldwork studies of the Grand Cayman blue iguana andJamaican iguana. Blue iguanas are one of the most endangered lizardspecies in the world.

A 2003 census indicated there might have been as few as 12 GrandCayman blue iguanas in the wild. Because of the efforts of severalzoos, including ours, the population is now estimated to numbermore than 200. The Jamaican iguana was once thought to be extinct in the wild, and is still very much in peril.

Our Zoo has participated in the fieldwork for these collabora-tive efforts, resulting in successful releases of captive-hatched,raised-and-released iguanas back into the wilds of Grand Cayman

and Jamaica. Also, through observations and radio tracking, data hasbeen collected for the first time on the habits of these rare species fromboth raised-and-released iguanas and free-ranging wild individuals.

In 2011, the Zoo sent a zookeeper to Grand Cayman to cut trails and position artificial iguana burrows in a recently acquired naturalarea (Colliers Reserve) in order to prepare the reserve for the releaseof 92 head-started Grand Cayman blue iguanas. Additionally, a veterinary technician was sent to assist in the health screening of the iguanas intended for the release. More fieldwork is scheduled, and our Zoo will be sending additional staff to assist fieldworkers with protection of nest sites, nest monitoring, health screenings, and radio tracking. They also assist with the maintenance of iguanaraise-and-release facilities.

Butler’s Garter SnakesThe Butler’s garter snake is an endangered species restricted to south-eastern Wisconsin. In 2007, the Wisconsin Department of NaturalResources brought together developers, land owners, our Zoo andother conservation organizations to develop a management plan forthis species. This plan identified numerous gaps in our knowledgethat were crucial to the development of a successful plan. As a result,the Zoo joined hands with the Urban Ecology Center at RiversidePark to seek answers to several questions. What is the dispersal distance of the snakes? What is the population density of the snakes in Riverside Park? How fast do they grow?

These studies involve radio tracking, finding and capturing snakes andmarking them for individual identification. Hundreds of hours werespent on this research during the year, and several additional seasonsof work will be needed to adequately address these issues.

Starhead TopminnowsStarhead topminnows are an endangered fish species in Wisconsin.Although there have been a few cases of successful captive reproduc-tion in the private sector, there are no reports of breeding in zoos or aquariums. Several pairs were collected in July 2007 with the intent of developing spawning techniques that could be used by the Wisconsin DNR should a captive breeding program become a necessity. One or two pairs have been collected each year since, in

order to maintain the genetic diversity of the captive population held at the Zoo. Fishes from this program have been sent to theUrban Ecology Centers in Milwaukee and other aquariums or nature centers for display purposes.

Great Ape Ultrasound StudiesFor more than 15 years, Zoo staff and volunteer medical professionalshave performed ultrasound studies on our great apes. As a result ofextensive positive reinforcement training by our staff, the great apes voluntarily participate in these painless studies–without restraints,sedation or anesthesia. The animals look forward to these proceduresand willingly cooperate. The ultrasound studies include heart studiesof bonobos, gorillas and orangutans and fetal development studies of bonobos. Our Zoo has been the first in the world to do these typesof studies with the great apes.

Great Ape Cardiovascular Health ResearchIn 2011, our Zoo continued the comprehensive study of great apecardiovascular health, initiated by a national workshop our Zoo hosted in 2009. The Great Ape Heart Project was funded by a start-up grant from the Institute of Museum and Library Sciences. The workshop launched a concerted effort to identify the causes,and to enhance our ability to prevent and treat these diseases. Zoostaff, in conjunction with medical consultants and a graduate conser-vation student, has developed the Bonobo Cardiovascular Database,archiving and analyzing ultrasound studies performed on bonobos at zoos throughout North America.

Other Studies and ResearchThe Zoo staff participates in many other scientific studies and collabo-rative research projects. A few examples from 2011 that have been or are intended to be published include: treatment of epilepsy in greatapes; reproductive hormones in elephants, rhinoceros and hippopota-mus; fecal markers for nutritional studies; identification of a diseaseagent in a brown bear; fetal development in bonobos; blood grouptypes in bonobos; hypertension in bonobos; cognitive studies ofbonobos; corticosteroids in rhinoceros; and obstructive jaundice in macaques.

Program ManagementZoo staff members hold management positions in national and inter-national programs through the Association of Zoos and Aquariumsand other conservation entities. These management positions include:

• Veterinary Advisor: Bonobo SSP, Ring-tailed Lemur SSP, Humboldt Penguin SSP, Ape TAG

• Chairperson: Humboldt Penguin SSP

• Vice-chair: Humboldt Penguin SSP

• AZA Delegate: Convention on International Trade of Endangered Species

• AZA Accreditation Team Members

• Steering Committee: Ape TAG, Sphenisciformes TAG, Humboldt Penguin SSP, Institutional Data Management Advisory Group,Veterinary Advisor Group, Eastern Massasauga Rattlesnake SSP,Great Ape Heart Project

• SSP Manager/Studbook Keeper: Yellow-backed Duiker, Red Kangaroo, Rockhopper Penguin

• Management Group: Bonobo SSP, Rhinoceros Hornbill SSP, Humboldt Penguin SSP

• American Association of Zoo Veterinarians: Treasurer

• Academy of Veterinary Zoological Medicine Technicians: President

• Scientific Advisor–Urban Ecology Center

Presentations/PublicationsThe Animal Division staff delivers more than 1,000 formal presenta-tions and innumerable informal presentations to the visiting publicevery year. In addition, Zoo staff develop programs, publish articlesand research papers and deliver presentations locally, regionally andinternationally to contribute to conservation efforts.

Facilities and ImprovementsIn addition to the exhibit improvements described previously, a considerable number of infrastructure projects were planned orcompleted in 2011. Most of these are not noticed by the public, but are critical for the continued operation of the Zoo. The projects included: animal life support systems, heating, ventilating, electricaland plumbing upgrades, roof replacements and other renovations.

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Administration and Finance

Background and 2011 ReviewThis Section oversees the following: Cash Management, Financial and Capital Project Planning, Accounts Payable and Receivable, Personnel and Payroll, General Office Services (including coordination of security, emergency medical support, reception and switchboard,radio dispatch and clerical support), Information Technology, Employee Safety and Training and oversight of the Zoo’s Green Com-mittee. The Section also completed and submitted the 2011 year-endfinancials. The Zoo ended the year with a tax levy deficit of $1,924,622and had an increase of $163,011 in the Zoo trust funds.

Cash ManagementThis area’s responsibilities include reconciliation of cash receipts toour point-of-sale system, preparation of the bank deposits, prepara-tion of cash register starting banks and daily support of the cashiersfor change and deposits of funds, processing of contract ride revenuesand improved monitoring of cashier discrepancies. At the end of 2011,the Cash Room’s currency counter and cash counting software werereplaced since the former equipment and software could no longer be supported.

Financial and Capital Project Planning and ControlThis Section involves coordination of the budget process. Balancingthe budget is challenging when support is reduced, while service, as well as entertainment values are expected to be maintained, andnew revenue sources are explored and priorities re-evaluated. Newride venue contracts were negotiated during the year. Financial reporting and analysis continued to be performed on a daily, monthlyand annual basis, with comparisons to the budget as well as to the previous year. Revenue sharing contracts were improved to enhancevendor accountability.

Accounting (Accounts Payable and Receivable)During 2011, Accounts Payable and Receivable processed contracts,purchasing requisitions and receipts, monitored the credit card system,reviewed sales documentation, prepared invoices, tracked accounts

receivable and entered financial transactions into the general ledger.During the year, significant effort was put toward utilizing the auto-mated purchasing function in the point-of-sale system. The item master was streamlined, and vendor contract information was entered to facilitate ordering of the necessary concessions and catering items. Effective coordination of travel requests and expenditures continues to help the Zoo minimize these costs.

Information TechnologyInformation Technology functions were provided by Zoo staff, Milwaukee County’s Department of Administration–InformationManagement Services (IMSD) and outside consultants. At the end of2011, a new position was filled through IMSD to directly support theZoo. The Zoo has continued to partner with a variety of IMSD techni-cal staff resources to assist primarily with the point-of-sale, inventoryand event management systems. The IMSD staff helped control theZoo’s expenses by troubleshooting most register issues for the systemon site, rather than contacting an outside vendor for support.

The Zoo continued improving its monitoring of financial informationthrough point-of-sale and Milwaukee County financial systems. Usageof the Internet Supply Store was enhanced for the Commissary, andinventory modifications began for the Stockroom and resale items.

Staff attended the point-of-sale conference during the spring, allowing for a greater understanding of the system and networking opportunities.

Green CommitteeThe Milwaukee County Zoo has implemented recycling programs and conservation-minded projects for many years. Recycling effortsinclude cell phones, printer cartridges, aluminum cans, light bulbs,food and motor oils, scrap metals, restaurant cups, plastic bottles and paper and coffee grinds. The Zoo’s energy savings program of upgraded electrical, natural gas, water and sewer infrastructurecontinues to produce savings in utilities. The Zoo also has used green-friendly practices in building construction and other projects.

Human ResourcesThe Human Resources Section consists of the Human Resources Coordinator, Administrative Specialist and a seasonal Payroll Assis-tant. Responsibilities include coordinating and performing a variety of technical and professional personnel-related tasks. General duties performed entail managing the payroll and human resources functionto include grievance handling, recruitment, promotion, training, disciplinary actions, transfers, employee benefits and departmental diversity issues.

Also, the Human Resources Coordinator represents the Zoo as part of committees; appeal boards, meetings and hearings related to various personnel issues.

Highlights from 2011 include:

• Took part in job fairs in Milwaukee County to ensure a diverse work force

• Worked together with the Milwaukee County Department of Human Resources to process applications and hire Zoo Workers and Family Farm Attendants

• Worked together with the Milwaukee County Department of Human Resources to enable the Zoo to advertise current “hot jobs” on the County Web site

• Accomplished most of the 2011 Diversity Committee goals and identified tasks for 2012

• Assisted in the hiring of five individuals for full-time employment with the Zoo

Solar panels at Zoo admission booths

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• Worked in cooperation with the Milwaukee County Department of Human Resources to inform, train and provide guidance to Zoo employees regarding Milwaukee County’s time and attendance, payroll, benefits and recruitment system

Safety and TrainingThe Safety and Training Section is comprised of the Safety and Training Specialist and a seasonal Training Assistant. This Section is responsible for instructing Zoo employees in regulatory compliance,customer service, security and emergency response programming and training. The Section also is responsible for maintaining first aidkits, fire extinguishers and emergency chemical exposure stations. Inaddition, assessing workplace hazards, developing safe work practicesand assigning proper personal protective equipment are tasks assignedto this Section.

This Section also coordinates and provides identification badges and distributes employee uniforms, and conducts annual seasonal orientations, informing Zoo seasonal staff of workplace policies and

procedures. The Section performs routine hazardous waste removaland storage and identification audits to ensure compliance with stateand federal regulations. Material Safety Data Sheets (MSDS) manage-ment, pesticide usage reports and annual Tier II reports are processedand completed by this Section. The Safety and Training Specialist andthe assistant are responsible for accident investigation and on-site security system maintenance along with Zoo Access Control and surveillance programming.

State and federal compliance regulations mandate the annual safetytraining programming conducted by this Section. In addition to required programming, the Safety Section continues to promote the annual Employee Safety and Health Fair, which, this year, included the Parks Department. The following topics were presented at the2011 Fair: Personal Protective Equipment (PPE) Training, PesticideExam Review, Forestry American National Standards Institute (ANSI)Review, Safe Food Handling & Preparation, Personal Safety, Live FireExtinguisher Training, Cardiopulmonary Resuscitation (CPR) Trainingand Automated External Defibrillator (AED) Training.

The Diversity Committee is a group formed within the parame-ters of the Human Resources Section with a primary functionof providing opportunities for better understanding of civilrights by Zoo personnel.

The Diversity Committee consists of seven representativesfrom various Divisions who annually make recommendationsconcerning equal opportunities for all employees regardless of race, color, sex, sexual orientation, religion, national origin,age, handicap and other non-merit factors.

The committee acts as a resource for all Zoo staff by providinginformation and addressing particular concerns or complaints.Members attend quarterly training sessions that emphasize diversity-related issues in the workplace. Committee membersalso provide outreach through activities that promote diversityin the workplace.

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African elephant,Brittany

Public Affairs and Services

2011 HighlightsThe Public Affairs and Services Division consists of four Sections:Group Sales, Public Relations, Special Events and Special Programs. In addition to these areas, the Division is responsible for the overallmarketing, promotion and advertising of the Zoo. The staff includes: a Division Director, four Coordinators, four full-time staff and approximately 50 seasonal Zoo Workers.

Group SalesDuring every season of the year, the Zoo is host to hundreds of corporate, non-profit and private events held throughout the Zoo grounds. The Zoo’s Group Sales Section is responsible for contracting and managing these events.

In 2011, our most popular rental facilities were renovated, the PeckWelcome Center and the Zoofari Conference Center. Renovations to the Peck Center included new terrazzo flooring and mechanical updates, while the Zoofari Conference Center received a complete update with carpet, paint and new outdoor canopy.

A hosted event may include a building rental such as the Peck Wel-come Center or Zoofari Conference Center, ideal for the after-hourscorporate party or wedding reception. A picnic area can host groupsof 50 to 5,000, or an entire Zoo grounds rental is also available, inwhich an organization has exclusive rights to the park.

The Zoo’s Group Sales Section also is responsible for the Children’sBirthday Parties, Group Tours and Advanced and Consignment TicketSales that are sold and distributed throughout Wisconsin.

As in past years, Group Sales events and ticket sales continue to have a positive financial impact on the Zoo’s fiscal revenue and attendance budget.

Special EventsEach year, the Public Affairs and Services Division coordinates more than 16 special events held on Zoo grounds, drawing more than 167,000 visitors.

Here are a few highlights from the year:

Samson Stomp & RompJanuary 16Sponsored by Gatorade and Pick ’n Save

The year 2011 marked the 31st running of this traditional winterrun/walk held throughout the Zoo grounds. Despite a race tempera-ture of 10 degrees, more than 1,800 participants and 20 teams joined in the festivities, which included a new race course and an opportunity to recycle cell phones.Attendance: 1,843

Egg DayApril 23Sponsored by Welch’s and Pick ’n Save

The day before Easter was “hopping” with activity as our traditionalholiday event attracted more than 8,300 visitors. Activities for thekids included an egg hunt along the train tracks, bunny ear making,an Easter parade, basket making and a “bubblologist.” Our popular“Hop-to-it Bunny Scavenger Hunt” drew 4,000 children and the following animals were a part of the day’s events as they receivedpaper mache’ eggs for enrichment: tigers, elephants, and wolves.Attendance: 8,343

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Family Farm WeekendSeptember 10 and 11Sponsored by Wisconsin Milk Marketing Board

The Zoo’s Northwestern Mutual Family Farm is the highlight of thisautumn event. Activities included a farmer’s market (with vegetables,fruit, maple syrup, pumpkins and honey), a mini-tractor pull for chil-dren and cooking demonstrations (ice cream making, popcorn off thecob, lemonade and peanut butter). Milking demonstrations with ourdairy cows, an appearance by Alice in Dairyland and a bluegrass bandrounded out the day’s events.Attendance: 15,557

Boo at the ZooOctober 21 and 22

This Halloween-themed event focused on bat conservation, includingthe important role bats play in our natural world and the importanceof bat houses. In a special bat outreach area, visitors learned aboutwhite nose syndrome and what they can do to help stop the spread

of this disease threatening bats. Other activities included a haystackmaze, bat origami and at train ride turned “Raven’s Rail” that featuredpumpkins carved into the shape of Zoo critters.Attendance: 12,990

Special ProgramsThe Special Programs Section of the Milwaukee County Zoo is responsible for overseeing these areas: MillerCoors Oceans of Fun Seal and Sea Lion Show, our temporary summer special exhibits, audiovisual services, outreach activities and the Peck Welcome Center. In addition, this Section works directly with the Zoological Society, serving as a liaison for all Zoological Society events takingplace at the Zoo.

Following are the 2011 highlights:

• The MillerCoors Oceans of Fun Seal and Sea Lion Show is a20-minute presentation sponsored by MillerCoors, which enter-tains and educates visitors about seals and sea lions through a live animal show. The shows generated more than $120,000 inrevenue for the year.

• Also during the summer, the Zoo presented a live butterfly exhibitwith the exhibition “Butterflies! In Living Color, sponsored bySendik’s Food Markets. The tropical exhibit was displayed May 28through September 25, and attracted 149,520 visitors. The SpecialPrograms Section coordinated and supervised staff for the exhibit.

• The Special Programs Section continued its partnership with theZoological Society, serving as a liaison to facilitate all of the Soci-ety’s events that took place on Zoo grounds. This partnershipserves to strengthen the overall relationship between the Zoo and the Zoological Society.

• Finally, Zoo operations were enhanced by the efforts of the Audiovisual Section. Areas served included: the Animal Division,Public Relations, Group Sales and Special Events. Photos, videosand visual presentations were used for newspaper and magazinearticles, animal identification, Zoo Web site, marketing and pro-motional campaigns, collateral pieces and the audiovisual needs for Group Sales clients.

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The MillerCoors Oceans of Fun Seal and Sea Lion Show

Media RelationsIn 2011, the Zoo received positive media coverage from broadcast,print and electronic media outlets.

Following are a few media highlights from the year:

• Our new permanent Bonobo Exhibit received positive media coverage, both in print and electronic media. The opening was featured in the Journal Sentinel, as well as on WTMJ Radio. Milwaukee Public Radio also featured the new exhibit on theirpublic affairs program, “Lake Effect.” Our community newspaper,WauwatosaNOW, also wrote a feature on the new exhibit andwhat it represents to our endangered bonobo troop.

• As previously mentioned, our work with orangutans and iPads as enrichment was covered internationally by a large number ofmedia outlets. The coverage focused on the fact our Zoo was thefirst zoological institution to use these devices as enrichment forthe animals. Stories appeared in the following electronic and printoutlets, among others:

ScienceMacleans“BBC News”“Good Morning America”The Japan TimesThe London Times

The Zoo was regularly featured on many of the morning news pro-grams, including “Real Milwaukee” on FOX-6 and “Channel 12 NewsThis Morning.” Topics included the MillerCoors Oceans of Fun Seal and Sea Lion Show, a behind-the-scenes look at the Zoo’s WinterQuarters area and a preview of our largest annual special event, The Milwaukee Journal Sentinel a la Carte.

Milwaukee Public Radio’s “Lake Effect,” also highlighted a number ofhappenings at the Zoo on a regular basis throughout the year. Topicsranged from the current plight of wild polar bears through interviewswith Polar Bears International President, Robert Buchanan, to bonoboresearch taking place at our Zoo with well-known primatologist Dr. Sally Boysen and Associate Professor of Psychology at AgnesScott College, Dr. William Hopkins.

The opening of our new Sky Trail® Wisconsin Adventure Zone garnered its own media attention. This popular new attraction wasfeatured in the Wauwatosa community newspaper, WauwatosaNOW,the Milwaukee Journal Sentinel, and local television stations, WTMJ,WISN, WDJT and FOX-6. Many of these stories featured actual reporters testing their skills on these new Zoo adventures!

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A sampling of 2011 media clips

Operations

2011 HighlightsThe Milwaukee County Zoo’s Operations Department consists of the following Divisions: Visitor Services, Concessions and Catering,Grounds and Horticulture, Maintenance and Trades, Custodial, Merchandising and Warehouse and Time and Material/Major Maintenance/Capital Project Construction Management.

Following are the 2011 highlights from the Operations Division:

Visitor ServicesThis Section greets guests entering the Zoo providing them with essential information for their visit. In 2011, the Visitor Services staff admitted more than 1.2 million visitors to the Zoo. This Section’s responsibilities include: collecting fees for admission, parking, operating the miniature train, carousel and zoomobilerides and assisting individuals with lost family members or misplacedvehicles. Groups with special needs also are accommodated throughvarious discounted rates for admission, rides and attractions. This Section also operates stroller rentals, dog kennels, camel and ponyrides and the mold-a-rama machines. The Visitor Services Divisionis comprised of two full-time Managers, two full-time Train Engineersand as many as 60 seasonal employees.

2011 Highlights:

• Generated more than 45% of the Milwaukee County Zoo’s total revenue for the year

• Worked with Creative Employment Opportunities, Inc., which is designed to assist individuals with special needs to enter the workplace and increase their level of self-esteem and independence

• Provided staff support for all events that occurred during regularZoo hours or after-hours events in conjunction with the GroupSales, Public Affairs, Education and Zoological Society Divisions

MerchandisingThe Merchandise Section at the Zoo employs one full-time Managerand approximately 45 seasonal Zoo Workers. The Section is responsi-ble for all aspects of the merchandise operation. This includes purchasing, pricing, displaying and selling of all merchandise. Currently, we have nine seasonal locations and two year-round gift shops on Zoo grounds.

The economy of 2011 created new challenges for Merchandising, as visitors were looking for more value for their money. We saw ashift in sales from plush and toys to books and T-shirts. Due to the integrity and responsibility of seasonal Zoo Workers, we were able to generate just under $1.6 million in sales which made our profit just under $1 million. Although this was not our biggest sales year,it was our most profitable by percentage of costs to sales.

In August, the Zoo saw the addition of the Skytrail® Wisconsin Ad-venture Zone, which consists of a ropes course, zip line and climbingwall. When it opened, Skytrail® set a national record at our venue as the busiest zip line and ropes course. Additional revenue sourcesalso set record profits in face painting, temporary tattoos, entrancephotos, and medallion machines.

Supervisors in our Group Sales Section also helped generate recordgift sales selling to picnics, birthday parties, and other group events.Next summer, we look forward to generating additional revenue withthe addition of a photo booth, non-food vending machines, updatedmedallion machines, and our Dinosaur Exhibit. A new garden giftshop and a larger store at the Dinosaur Exhibit with a fossil miningarea also will help to generate revenue.

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Zoomobile

We have also continued to work with area schools and partners tohire transitional employees who have a range of cognitive disabilities.The program has been two-fold by giving the employees work experi-ence, and the staff also gives encouragement to their co-workers by their kindness and ambition to work. This program is slated to continue into the future.

Grounds and HorticultureThe Horticultural Section is part of the Buildings and Grounds Sec-tion. Comprised of two full-time staff employees and nine seasonalemployees, they help to make the Zoo grounds colorful and attractivefor our visitors. Our pleasing grounds were accomplished in manyways, but the overall goal is to maintain our 200 acres of landscape.

2011 Horticultural Highlights

• Transplanted 100 trees and shrubs, 150 perennials, 35,000 annualplants, from spring pansies to summer annuals and fall mums

• Created a large expanse of new turf space from areas once infestedwith buckthorn or eroded due to lack of vegetation

• Identified and helped distribute browse to supplement animal diets

• Watered, fertilized and maintained six topiaries, 40 flower beds, 55 perennial areas, 60 shrub areas, 280 containers, 5,000 square feet of greenhouse space and nearly 10 acres of turf space

• Decorated 15 Christmas trees for the holiday season and redesigneddecorative themes to suit upgraded interior design of Peck WelcomeCenter and Zoofari Conference Center rental spaces

• Helped in the preparation of Halloween special event displays and helped carve 300 pumpkins

• Performed annual trimming work in the Aviary and Primate Building in order to maintain tropical plants at sustainable indoor growing conditions

• Helped create the temporary Butterfly Exhibit involving construc-tion of wall paneling, stone block planting spaces and upkeep of a combination of 1,500 artificial plants, live tropical foliage plantsand pesticide-free greenhouse-grown nectar plants

• Assisted in the selection of plants to incorporate into storm-waterrecapture/filtration planning beds at drive-in gate, Aviary pond and Wolf Woods Exhibit

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Every year, the Horticultural sectionplants tens of thousands of plantsand flowers.

Every year, the Horticultural sectionplants tens of thousands of plantsand flowers.

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• Planted sample plots of a new type of forage grass with enhancednutritional qualities for outdoor Moose and Reindeer Yards

• Nurtured spare bare-root saplings remaining from our Party for the Planet special event for future use in native area restoration

MaintenanceA considerable amount of infrastructure work is completed each year. Most projects are not noticed by the public, but are critical in the day-to-day operations of the Zoo. Maintaining the buildings,grounds, exhibits and public areas are vital to daily operations.

Behind-the-scenes electrical, plumbing and general maintenance include operation of HVAC and Metasys interface computer boards,repairing animal exhibits, hanging event banners for special eventsand maintaining lighting, which includes eco-friendly lamps to help reduce the impact on the environment and reduce utility costs. Also,this Section handles emergency calls on a 24-hour, 7-day-a-weekschedule, sets up general events and handles landscaping and construction project management.

2011 Construction Project Highlights:

• Replacement of fencing in Family Farm

• Installation of rain gardens

• Electrical upgrade at the Animal Health Center

• Zoofari Conference Center interior remodel

• Construction of Butterfly Exhibit featuring a customized indoor greenhouse at Special Exhibits Building

• Numerous compressor replacements

• Repainted exterior at the Animal Health Center

• Manhole repair/replacements throughout the park

• Roof replacement work at Family Farm Annex Building

• Hot water heater, pumps and motor replacements

• Installation of concrete permeable pavers throughout park

• Zoo Terrace renovation

• Peck Welcome Center floor replacement

• Peck Welcome Center rooftop HVAC equipment replacement

• Primate Building roof replacement

Stockroom OperationsThe year 2011was a transitional one for the Stockroom; this camewith the hiring of a new supervisor. The operation consists of one full-time Supervisor and eight seasonal employees. The Stockroom’smain responsibility is to support all of the revenue-generating areas.The nine employees from the warehouse are pivotal in generating the $19 million in revenue. Their functions include: ordering, rotating,delivering, tracking and controlling millions of dollars in inventory forthe restaurants, catering services and Group Sales events at the Zoo.For the Merchandising Section, the Stockroom controls hundreds ofthousands of dollars in inventory. The staff is responsible for all of the receiving, pricing, slotting and delivery of the merchandise.

The employees work closely with all departments within the Zoo, in-cluding the Zoological Society. All FedEx, UPS or semi-truck packagesare received here and delivered throughout the Zoo. The Stockroomalso bags and delivers ice for all restaurants and events in the Zoo.Being a food distribution facility, the staff also ensures that all healthcodes are followed and maintains a clean safe work environment.

CustodialThe Custodial Section is responsible for keeping buildings clean for both our visitors and staff. Custodians also work with vendors and event managers, from small companies to large corporations,along with the Group Sales Section. The Section works to ensure that the event plans and preparation requests are met for each client’s function.

Concessions and CateringThe Concessions and Catering Section provides our guests with service, snacks, and food and beverages while visiting the Zoo. The staff consists of 175 diverse, seasonal employees and two full time Food Service Professionals.

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Operating Expenses (Financials)

2011 Adjusted Budget 2011 Actual Year-to-Date Variance ( ) = Deficit

REVENUESTotal Admissions $6,484,357 $4,366,237 ($2,118,120)Less Group Sales $1,580,207 $940,074 ($640,133)Net Operational Admissions $4,904,150 $3,426,164 ($1,477,986)

Concessions $4,256,353 $3,772,454 ($483,899)Catering $150,648 $137,163 ($13,485)Novelties $1,903,675 $1,534,937 ($368,738)Parking $2,878,447 $2,604,884 ($273,563)Special Exhibit Admissions $350,704 $216,709 ($133,996)Sea Lion Show $195,819 $125,335 ($70,485)Vending Machine Commissions $313,400 $226,599 ($86,801)Strollers $130,000 $97,959 ($32,041)Animal Rides $60,000 $41,443 ($18,557)Total Group Sales $2,474,811 $1,668,955 ($805,856)Carousel $221,252 $177,333 ($43,920)SkyRide $251,722 $139,578 ($112,144)Society Memberships $238,771 $449,038 $210,267Donations $206,000 $195,728 ($10,272)Other Private Funding $716,115 $716,115 $0Sponsorships $274,500 $265,279 ($9,221)Miscellaneous Revenue $681,689 $425,582 ($256,107)Performance Contract Escrow $0 $0 $0Sales Tax ($525,000) ($403,345) $121,655

TOTAL REVENUES $19,683,056 $15,817,908 ($3,865,148)

EXPENDITURESPersonnel Services $8,223,093 $7,679,296 $543,797Fringe Benefits $5,358,750 $5,326,882 $31,868Contractural Services $5,411,500 $4,944,248 $467,252Internal Service Charges $1,598,700 $1,502,761 $95,939Commodities $3,519,803 $2,846,152 $673,651Depreciation $0 $0 $0Capital Outlay $598,792 $463,855 $134,937Other Expenditures $0 $0 $0TOTAL EXPENDITURES $24,710,638 $22,763,195 $1,947,443

TAX LEVY $5,027,582 $6,945,287 ($1,917,705)

ATTENDANCE 1,350,000 1,233,219 (116,781)

Zoological Department (Unaudited)

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2011 Adjusted Budget 2011 Actual Year-to-Date Variance ( ) = Deficit

REVENUESZoomobile Revenue $129,501 $62,516 ($66,986)

Miniature Train Revenue $660,000 $589,047 ($70,953)

Earnings on Investments $21,000 $1,375 ($19,625)

Donations and Reserve Contribution $74,590 $704 ($73,886)

Other Revenue $93,911 $190,161 $96,250

Sales Tax ($42,278) ($28,267) $14,011

TOTAL REVENUES $936,724 $815,535 ($121,189)

EXPENDITURESPersonnel Services $361,358 $304,145 $57,213

Fringe Benefits $82,240 $82,240 $0

Contractual Services $272,328 $162,086 $110,242

Internal Service Charges $3,379 $0 $3,379

Commodities $34,941 $38,389 ($3,448)

Conservation Projects $15,000 $0 $15,000

Capital Outlay $170,343 $81,756 $88,587

TOTAL EXPENDITURES $939,589 $668,617 $270,972

NET INCOME (LOSS) ($2,865) $146,919 $149,783

Fund Balance January 1, 2011 $523,621

Net Income $146,919

Fund Balance December 31, 2011 $670,540

Operating Expenses

Zoo Trust Fund (Unaudited)–Railroad Trust

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Operating Expenses

Zoo Trust Fund (Unaudited)–Specimen Trust Fund

2011 Adjusted Budget 2011 Actual Year-to-Date Variance ( ) = Deficit

REVENUESEarnings on Investments $4,249 $583 ($3,666)

Animal Sales/Milk Sales $16,200 $19,227 $3,027

Giraffe Experience $26,376 $21,940 ($4,437)

Gifts & Donations $1,500 $709 ($791)

Other Miscellaneous Revenue $0 $0 $0

Reserve Contribution $0 $0 $0

TOTAL REVENUE $48,325 $42,459 ($5,866)

EXPENDITURESContractual Services $36,230 $24,978 $11,253

Commodities $12,211 $1,389 $10,822

Internal Service Charges $0 $0 $0

TOTAL EXPENDITURES $48,441 $26,367 $22,074

NET INCOME (LOSS) ($116) $16,092 $16,208

Fund Balance January 1, 2011 $186,613

Net Income $16,092

Fund Balance December 31, 2011 $202,705

ZOO TRUST FUNDSTotal Trust Revenue 2011 $857,994

Less Total Trust Expenditures 2011 ($694,983)

2011 NET INCOME (LOSS) $163,011

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Lion cubs

Photo by Richard Brodzeller 39

THe milwaukee county zoo and the Zoological Society of milwaukee

A Public-Private PartnershipThe mission of the Zoological Society of Milwaukee is to participate in conserving endangered species, to educate people about the impor-tance of wildlife and the environment, and to support the MilwaukeeCounty Zoo.

Zoological Society Support of the Milwaukee County ZooPlay was a big theme last year at the Zoo. Whether it was bonobosplaying, kids playing or performers presenting live plays–the ZoologicalSociety of Milwaukee (ZSM) helped bring significant additions to theZoo between Oct. 1, 2010, and Sept. 30, 2011 (the ZSM’s fiscal year).These included:

• Kohl’s Wild Theater, presented by the ZSM in partnership with Kohl’s Cares. The ZSM produced seven original, 15-minuteplays that were interactive, humorous and fun! And each one had a conservation message. Several of the professional plays wereperformed five to seven times a day every day at the Zoo for more

than three months. Overall, more than 62,000 visitors partici-pated in Kohl’s Wild Theater through mainstage shows, pathwayplays or mini-performances during the summer 2011 season. The ZSM also created an outreach program to bring Kohl’s WildTheater into schools, festivals and community events in the Milwaukee area throughout the year. Said James Mills, director of the ZSM’s Conservation Education Department, “The use of theater is a new way for our department to communicate important messages about wildlife conservation issues, includingelements of the important work done by the Zoo on behalf of endangered species.”

• Bonobo exhibits: For the first time the Zoo’s group of endan-gered bonobos could play in a tree-level exhibit outdoors, runningthrough mesh chutes and climbing towers. The new exhibit wasone of three upgrades to the bonobo areas, all thanks to a gener-ous gift from an anonymous donor. An upgrade to the indoorBonobo Exhibit added more tree trunks and climbing ropes to simulate the vines and trees of their Congo forests. The third upgrade provided dramatic new graphics, videos and interactivedisplays in the public areas around the indoor Bonobo Exhibit.

• Munchkin Dairy Farm: This was yet another play area at the Zoothat was enhanced in 2011 thanks to a grant to the ZSM fromNorthwestern Mutual Foundation. The ZSM provided $28,800 to completely renovate the Munchkin Dairy Farm in the octagonDairy Barn. It now includes a hands-on playground with whimsicaldesigns, a child-size barn and truck, and a silo filled with corncobs.“It’s doing a great job of teaching kids about dairy farms,” saysMarcia Sinner, the ZSM’s creative director. The Farm has invitingstructures for children ages 2 to 6 to climb over, under and in between. Child-friendly signs teach about farm animals and whata farmer does. Nearby, kids can watch live cows being milked.

Besides these three major additions to the Zoo, the Zoological Societyhas helped animals and the Zoo through many ongoing programssuch as its Sponsor an Animal program and Annual Appeal. In May

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2011, the ZSM and the Zoo jointly created the Center for BonoboConservation and Research. This center at the Zoo ties together the bonobo-training efforts and bonobo research at the Zoo with the Bonobo Species Survival Plan and the ZSM’s bonobo research-conservation-education program in Africa. The ZSM’s total Zoo support in 2010-2011 was about $6.4 million (including direct project costs). For a financial summary, see the last page. Here are summaries of various ways the ZSM supported the Zoo.

• Conservation and research: The ZSM spent $659,375, includingsupport of the ZSM’s international bonobo-conservation project in Africa, which helps the Zoo to meet its commitment to conser-vation. As part of the Zoo’s mission and also for accreditationwith the Association of Zoos and Aquariums, the MilwaukeeCounty Zoo supports conservation efforts in the field to help endangered species. The ZSM supports the Bonobo Species Survival Plan, headed by the ZSM’s conservation coordinator, Dr. Gay Reinartz; that program helps manage the health andbreeding success of bonobos in zoos. The ZSM also provided$27,584 to conservation projects proposed by the Zoo, many involving Zoo staff.

• Exhibits and buildings: The ZSM gave $859,359 in direct cashsupport to Zoo exhibits, including $50,000 for the 2011 specialsummer exhibit: Butterflies!, sponsored by Sendik’s Food Markets.The ZSM helped provide a new outdoor Bonobo Exhibit andmajor new graphics to the indoor Bonobo Exhibit ($552,702). The ZSM’s annual appeal raised $136,838 to give Belle the DairyCow, a fiberglass Holstein cow in the Zoo’s Dairy Barn, a faceliftand technical makeover; plus, we created three movies to add to the Dairy Barn theater. Also, the ZSM donated payments for maintenance contracts on various Zoo buildings and some equipment ($136,482).

• Publications: The ZSM produced publications (Alive magazine,Wild Things, and Platy Press) and other materials that promotedZoo events, exhibits and conservation programs.

• Signs, videos, interactive displays, Zoo printed materials, special projects: The ZSM’s Creative Department of five artistsand a researcher provides graphics and design support to the Zoo as well as to the ZSM.

• Sponsors & grantors: The ZSM acquires sponsors for most of its own events and for most of the Zoo’s major events and attrac-tions. In 2010-2011 the ZSM’s direct cash sponsorship support tothe Zoo was $343,500. Grants to ZSM education programs andconservation projects brought in $593,333.

• Veterinary help: The ZSM provided aid to the Zoo’s veterinarystaff by paying $39,579 for two veterinary residents from the Uni-versity of Wisconsin-Madison and $53,055 for a pathology fellow.

• Volunteer help: Zoo Pride, the ZSM’s volunteer auxiliary, helpedwith events, provided Zoo guides, supported conservation and did much more to help the Zoo. Of 587 Zoo Pride volunteers, 423 active members donated 43,590 hours in 2010-2011.

• Web sites and social media: The ZSM’s Web site, which averaged19,782 visits per month in 2010-2011, provided information aboutthe Zoo, its animals and its staff. The ZSM’s Facebook page and itsYouTube channel helped promote the Zoo. The ZSM also assistedwith maintenance of the Zoo’s Web site.

• Additional cash support: The ZSM provided $119,681 to Zooprojects and $575,153 additional cash support to the Zoo.

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Besides its Annual Appeal, sponsors and grantors, funding for the ZSM’s mission came from a variety of sources in fiscal year2010-2011, including:

• Membership: The ZSM brought in about $4.8 million in Zoo Pass memberships.

• Platypus Society: The ZSM’s annual-giving group donated more than $716,547 in cash or in-kind services to help the Zoo.

• Fundraisers run by the ZSM Associate Board: The 28th annual Zoo Ball, sponsored by American Airlines, raised morethan $390,000. The 22nd annual MillerCoors Birdies and EaglesGolf Tournament raised $103,452. All other fundraising events run by the Associate Board–ranging from a Zoo campout to a family bike ride–raised $170,069.

• The ZSM’s animal sponsorship program raised $157,475 to support the Zoo’s animals.

The Zoological Society’s Education Programs at the ZooBy offering extensive education programs nearly year-round, the ZSMhelps the Zoo maintain national accreditation by the Association ofZoos and Aquariums (AZA). In 2010-2011, the ZSM’s ConservationEducation Department created a new live theater program–Kohl’sWild Theater–in partnership with Kohl’s Cares. This professionaltheater company produced seven original plays with conservationmessages (see page 40) to perform at the Zoo and for community outreach programs. Other ongoing Zoological Society education programs included:

Summer Camps: The Zoological Society’s summer camps program is among the three largest zoo- or aquarium-based camp programs inthe nation. Our 2011 summer camps drew nearly 11,000 participants:8,440 children and 2,560 parents in 529 camp sessions. Our summercollege-student intern program provided 20 students (including threecollege-student teaching interns) hands-on job training, thanks, inpart, to generous support from the Alice Kadish Foundation, the Antonia Foundation, the Jerome and Dorothy Holz Family Foundation,and the Brady Corporation.

September-May Programs: From September through May, the ZSMoffers classes for individuals ages 2-14 as well as programs for school

groups that help students with science requirements set by the Wis-consin Department of Public Instruction. We also offer curricula andself-guided tours for all school classes visiting the Zoo. In fiscal year2010-2011, the ZSM served nearly 12,000 people in individual childor parent-child classes; 24,967 schoolchildren through ZSM-run pro-grams at the Zoo or presented at schools; and an additional 91,020schoolchildren who used the Zoo as a science laboratory on field tripsand had ZSM curriculum available to them during self-directed tours.Programs for schoolchildren were funded in part by gifts from theLadish Company Foundation; U.S. Bank; Judith Grimes Family Foun-dation; A.O. Smith Foundation, Inc.; Orth Charitable Lead Trust; and the Posner Foundation. Boy Scouts & Girl Scouts: The ZSMexpanded its programs to help children earn badges or patches andserved 343 Girl Scouts and Boy Scouts.

Programming for Disadvantaged Youth:

1) The Animal Ambassador program teaches schoolchildren aboutwildlife conservation during a semester, and then they graduate to become ambassadors for animals. Thanks to corporate, foundation or civic-group sponsors for each school, ZSM Animal Ambassadorand Continuum programs, which serve schools in economically disad-vantaged neighborhoods, reached 712 second-grade students and 542 third-grade students at 12 schools, and 1,325 fourth-grade students at 19 schools. Another 462 students in five schools withsmaller classes experienced a modified program.

2) Summer Camps special programs allowed 305 children from fiveneighborhood and community centers to attend ZSM 2011 camps,thanks to renewed support from U.S. Cellular®, the Evinrude Founda-tion, the Peters Foundation and the Milwaukee Urban League’s SafeAlternatives for Youth fund.

3) Big Brothers Big Sisters: The Zoological Society began a collabo-ration with Big Brothers Big Sisters of Metro Milwaukee through itsProject Reach program, thanks to funding from U.S. Bank. Twentychildren and their paired adults were offered behind-the-scenes Zootours, and some also attended a ZSM summer camp on rain forests.

In total, ZSM conservation-education programs served more than225,930 people in fiscal year 2010-’11.

Financial SummaryZoological Society of Milwaukee County (ZSM)–Year ending September 30, 2011

SUPPORT & REVENUE

MEMBERSHIP DUESfrom all Zoological Society and Platypus Society members .................................................................................... $5,445,380

CONTRIBUTIONStoward capital projects and specific programs................................................. $1,157,369

SPECIAL EVENTS PROGRAMS/SPONSORSHIPSincluding animal sponsorship, Zoo Ball, education, ZSM and Zoo special events, and sponsorships ........................................... $2,229,182

INTEREST INCOMEfrom contributions toward capital projects and specific programs.................................................................................................................. $54,549

GRANTS .......................................................................................................................................... $593,333

TOTAL SUPPORT & REVENUE................................................................ $9,479,813

COST OF SUPPORT AND REVENUE(Support Services)

MEMBERSHIP DUESExpense of providing benefits to all Zoological Society and Platypus Society members ..................................... $1,637,899

SPECIAL EVENTS/PROGRAMSExpense of providing and promoting ZSM special events/programs............................................................................................ $400,895

TOTAL COST OF SUPPORT & REVENUE(Support Services) .................................................................................................................. $2,038,794

EXPENSES

DIRECT PROJECT COSTSExpenses relative to capital projectsand specific programs................................................................................................................ $605,277

ZOO SUPPORTExpense of providing, promoting and supporting education, graphics, and conservation programs, special exhibit projects, and ZSM and Zoo special events; payments to the Zoo for all ZSM events; parking for Zoo Pass Plus; and coupons .............................. $5,791,486

RESEARCH/CONSERVATIONExpenses relating to state, national and international programs supporting speciespreservation ...................................................................................................................................... $659,375

GENERAL AND ADMINISTRATIVEExpenses relating to daily ZSM operations ............................................................. $369,827

TOTAL EXPENSES .......................................................................................................... $7,425,965

TOTAL COST OF SUPPORT AND EXPENSES .............................................................................................................. $9,464,759

57%24%

13%

6%

MEMBERSHIP DUES: 57%

SPECIAL EVENTS/PROGRAMS: 24%

CONTRIBUTIONS: 13%

GRANTS: 6%

ZOO SUPPORT, CAPITAL & DIRECT PROJECT COSTS: 67%

SUPPORT SERVICES: 22%

RESEARCH/CONSERVATION: 7%

GENERAL & ADMINISTRATIVE: 4%

67%22%

7%

4%

RECEIPTS

EXPENSES

43

2010-2011 ZSM Cash-Flow SummaryCash at start of the year: ............... $1,162,465

Cash at end of the year: .............. $1,213,419

Net increase in cash: .................... $50,954

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Butterflies! In Living Color

Milwaukee County ExecutiveChris Abele

Milwaukee County Board Chairman Lee Holloway . . . . . . . . . . . . . . . . . . . . . . . . 5th District

Vice Chair Michael Mayo, Sr. . . . . . . . . . . . . . . . . . . . . 7th District

Board of SupervisorsEyon Biddle . . . . . . . . . . . . . . . . . . . . . . . . 10th DistrictMark A. Borkowski . . . . . . . . . . . . . . . . . . 11th DistrictGerry Broderick . . . . . . . . . . . . . . . . . . . . . . 3rd DistrictPaul Cesarz . . . . . . . . . . . . . . . . . . . . . . . . . . 9th DistrictLynne De Bruin . . . . . . . . . . . . . . . . . . . . . 15th DistrictMarina Dimitrijevic . . . . . . . . . . . . . . . . . . . 4th DistrictJohn Haas . . . . . . . . . . . . . . . . . . . . . . . . . . 14th DistrictNikiya Harris . . . . . . . . . . . . . . . . . . . . . . . . 2nd DistrictWillie Johnson, Jr. . . . . . . . . . . . . . . . . . . . 13th DistrictPatricia Jursik . . . . . . . . . . . . . . . . . . . . . . . . 8th DistrictTheo Lipscomb . . . . . . . . . . . . . . . . . . . . . . . 1st DistrictJoseph A. Rice . . . . . . . . . . . . . . . . . . . . . . . 6th DistrictJoe Sanfelippo . . . . . . . . . . . . . . . . . . . . . . 17th DistrictJim Schmitt . . . . . . . . . . . . . . . . . . . . . . . . . 19th DistrictJohnny Thomas . . . . . . . . . . . . . . . . . . . . . 18th DistrictJohn F. Weishan, Jr. . . . . . . . . . . . . . . . . . . 16th DistrictPeggy Romo West . . . . . . . . . . . . . . . . . . . 12th District

The Milwaukee County Zoo offers equal opportunities for employees and visitors alike.

10001 W. Bluemound RoadMilwaukee, WI 53226414.771.3040www.milwaukeezoo.org

Editor: Jennifer Diliberti-SheaDesigner: Kevin de WanePhotographer: Michael Nepper

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