Millenial Schmillenial

Bridging the Generation Gap in Awesome Training for Lawyers

#APP10

Presenter:

Susan Wagner Of Counsel and Director of Professional Development Baker, Donelson, Beaman, Caldwell & Berkowitz, PC

Millennial Score 51

Baby Boomer

Presenter:

Monica L. Sandler, MCT, MCOM National Director of Training Attorney Resource/Dallas, Inc.

Millennial Score 76

Generation X

Presenter:

Michelle Spencer Senior Trainer Bracewell & Giuliani LLP

Millennial Score 82

Generation X

Presenter:

Ashley Hutto-Schultz Associate Morrison & Foerster LLP

Millennial Score 90

Gen Y / Millenial

What is successful training? an unscientific definition

1. Attendance: they come

2. Engagement: they listen and participate

3. Implementation: they try at least some of what they have learned

4. Conversion: they sell others on your training – and even teach others what they have learned

Generations and Their Traits

Traditionalists / Silent 1922-1945

Baby Boomer 1946-1964

Generation X 1965-1980

Gen Y / Millenial 1981-2000

Generation Z / Digital Natives 2001-Present

Do you identify with your generation?

TECH IS SOCIAL

What is different about younger generations?

FOCUS LEARNING

Millenials at Work A Quick Comparison

FRUSTRATED BY: Ages 18-24

Other Age Groups

Wasting time searching for documents

38% 28%

Figuring out who has specific information about a project or task

33% 17%

Trying to find my co-workers’ contact details

24% 10%

http://insights.wired.com/profiles/blogs/the-rise-of-the-millennial-workforce

Millenials at Work A Quick Look

51% Keep work documents on

personal laptops 31% Use

Dropbox to store work documents

42% Store work files on

personal smartphones

11% Keep enterprise documents on personal

tablets

http://insights.wired.com/profiles/blogs/blurred-lines-device-security-and-ownership-in-the-post-pc-era

University of Colorado Law School The Tech Lawyer Accelerator Program

• Four Weeks

• Vetted 2Ls Only

• Goal: Provide students with Tech Skills

• School Designed Curriculum

• Legal Tech Audit – Law School Edition

What They Got

• A video-conference Key Note from D. Casey Flaherty

• A full day of training

• Possible Brain Damage

What They Did

• A Concept Check

• A Skills Demonstration

What is The Purpose?

What is the purpose of the LTA - LSE? The overall purpose is to offer a starting point for law students to organize their considerable personal knowledge of technology and learn to leverage the business features required to be successful in the practice of law.*

*Reprinted with permission from

First Round Results – June 2, 2014 Quite what we expected

1. Attendance

• Too busy

• Client work takes priority

• They think it will be too hard or too easy

• Can’t imagine how it will help them

• No consequences

Are lawyers more challenging to train? What makes lawyer training different?

2. Engagement

• The myth of multitasking

• Smart phones/staying connected with clients

• Not seeing how it will help them

• No consequences

Are lawyers more challenging to train? What makes lawyer training different?

3. Implementation

• Immediately swept up by email, client demands

• Forget what they’ve learned before they get it set up

• Still can’t see how it will help them

Are lawyers more challenging to train? What makes lawyer training different?

What is different about lawyers?

Lawyer Personality Traits

Source: Dr. Larry Richard, LawyerBrain LLC, 1998

50

82

0

10

20

30

40

50

60

70

80

90

General Public

Lawyers

Abstract Reasoning Ability to detect and theorize fact patterns and cause-effect relationships that are not readily apparent

Source: Dr. Larry Richard, LawyerBrain LLC, 1998

50

71

0

10

20

30

40

50

60

70

80

General Public

Lawyers

Urgency Impatience, a need to get things done, a sense of immediacy

Source: Dr. Larry Richard, LawyerBrain LLC, 1998

50

89

0

10

20

30

40

50

60

70

80

90

100

General Public

Lawyers

Autonomy Resist being managed; dislike being told what to do; prize independence

Source: Dr. Larry Richard, LawyerBrain LLC, 1998

50

90

0

10

20

30

40

50

60

70

80

90

100

General Public

Lawyers

Skepticism Pervasive questioning of facts and authority; sometimes cynical, judgmental, argumentative, and self-protecting

Source: Dr. Larry Richard, LawyerBrain LLC, 1998

50

30

0

10

20

30

40

50

60

General Public

Lawyers

Personal Resilience Low resilience = defensive, resist accepting feedback, hypersensitive to criticism

Source: Dr. Larry Richard, LawyerBrain LLC, 1998

50

12

0

10

20

30

40

50

60

General Public

Lawyers

Sociability Desire to connect with people; comfort in initiating new relationships, having emotional conversations with others

Source: Dr. Larry Richard, LawyerBrain LLC, 1998

Attorney Personality Traits

MORE SKEPTICAL

What is different about Attorneys?

URGENCY ABSTRACT

REASONING

Honest Conversation Trainers and Attorneys

• How do you get them there?

• How do you keep them engaged?

• How do you make sure they put it into practice – and tell their friends?

In Conclusion

It’s not what you teach; it’s what they learn.

We’ll now open it up for questions

Questions

Thank You