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MICHAEL T. JAHNKE
2481 5 Mile Road Racine, WI 53402(262) 639-3501
[email protected]
CAREER OBJECTIVE
Seeking a IT Delivery Management, Project Management Office or
Business Liaison position within a progressive company which
would value my leadership and governance management experience
and capabilities to deliver appropriate innovation, humanresource
management and operational cost effectiveness (people, process,
technology and quality) in support of clients growth
andexcellence.
QUALIFICATIONS SUMMARY
Results-oriented information systems management professional
with fifteen plus years of experience in management of
informationtechnology, resources, projects, budgets, process
improvements and executive management interface. I have performed
many rolesfor a global IT Services provider and a Fortune 500
organizations IT department. In doing so, I can provide valued
capabilities relatedto:
Service provider IT Engagement Management Governance Large and
Complex IT Infrastructure Transition and Application
ProjectManagement - Data Center and Manufacture Plant network IT
Build Project Management IT Strategic Planning IT Solution
Design leadership CEO/CFO collaboration IT Budget Management
Supplier Contract and Governance Management BidManagement -
Operational Management and Continuous IT Process Improvement Team
Building Creation and Management of
PMO ITIL, Lean Six Sigma disciplines to drive out waste in
business processes and improve process execution efficiencies
andeffectiveness to attain IT and business objectives.
ACADEMIC ITIL V3 IT Service Management Foundations Certified
Lean Six Sigma Black Belt IT Management & Lean Six Sigma -
Certificates of Completion Villanova University
Masters in Project Management granted by Keller Graduate School
of Management Milwaukee Campus; Honors Graduate
CSC and Siemens Full Scope Outsourcing Management Certified
Bachelor of Business Administration Degree in Management granted
by the University of Wisconsin - Whitewater
PROFESSIONAL EXPERIENCE
December, 1998 to Present Siemens IT Solutions and Services,
Inc. (SIS)
Account Executive Data Center Infrastructure and Application
Management Chicago (October, 2007 to Present)Responsible for
managing the Engagement Governance, Business P&L, Service Level
Delivery Quality Assurance, ProjecEngagement Portfolio Management,
Contract writing & negotiation and Client senior management
interface ownership for threeInfrastructure and Application
Management Services type clients Medical Products, and Insurance
industries. These clientcontract values, over a ten year term, are
in excess of $110 million. Services delivered to these clients
include Mainframe, UnixWintel, Desktop, Network, Service Desk,
Deskside, Notes, Exchange/OCS, SharePoint and PBX technologies as
well as anApplication Management Services (AMS) component, for two
of the three accounts. Major accomplishments include:
(Medical Products) Working with the Delivery owners, Client
Executive and Solution Design team, wrote and negotiated a 5
yearcontract extension for Services Desk, PMO and Managed Client
Services support valued at $39 Million. Once sold,
providedTransition management leadership and PMO governance design,
implementation and operational management setup transitionproject
came in on schedule and within 105% of estimated transition budget.
Provide contract change management;
(Medical Products) Executive sponsor support for Lean Six Sigma
Kaizen event that improved invoice processing cycle times by
40%; (Insurance) Working with the Service delivery team,
provided Service ownership activities in writing the solution
design and
preformed the negotiations for an $8 million contract expansion
of Mainframe and application management services;
Earned SIS top performer award for Business Expansion and Client
Management support in 2008 Expansion of AMS andInfrastructure Data
Center Services and new account transition & governance
setup.
MICHAEL T. JAHNKE
Program Director Data Center Infrastructure and Application
Management Chicago (June, 2004 to September, 2007)
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Responsible for managing the Engagement Governance, business
P&L, Service Level Delivery Quality Assurance, ProjecEngagement
Director, contract negotiation and client senior management liaison
for two Infrastructure and Application ManagementServices clients,
within the insurance industry. These clients contracts values, over
a seven year term, are in excess of $75 millionMajor
accomplishments include:
Co-wrote/solutioned and lead negotiator of a $28 million
contract expansion of services for mainframe capacity and
applicationmanagement services;
Designed, deployed and managed the governance process and
project management processes;
Within the first 18-months of the original contract go live
date, co-managed and/or directed the re-engineering of
clientsmainframe, unix, wintel server, network, PBX, help desk and
desktop environment, saving the client over 25 % of their
originalIT operating environment;
Since engaged as Program Director, clients Quality Survey have
graded the PMO governance office as frequently
exceedingexpectations;
ward for Business Expansion in 2005 AMS and Infrastructure Data
Center Services.
Account Executive / Business Development Manager / Marketing
Support (December, 1998 to May, 2004)
Responsible for developing, maintaining, and expanding SIS
Business Services Management Consulting (On shore Off Shore),
SAPConsulting, Infrastructure Consulting and Application Hosting
services within major SIS existing accounts. Activities
includecollaborating with client management on investigation of
needs, solution design, monitoring SIS services delivery and
managingoverall executive level client relationship. Major
accomplishments include:
Provided over $10 million in SIS services sales;
Awarded the Business Development Manager of the Year in 1999,
for the CPG/Retail Industry Group;
Managed six major SAP services sales and SAP application hosting
campaigns within the CPG/Retail/Manufacturing industries;
Certified as an SAP ASAP Project Implementation Methodology;
Lead the development and delivery of internal SIS AMS and SAP Data
Center Outsourcing training (Webinars, Radio Programs),
Intranet and Internet SIS AMS collateral and sales support
material;
Co-developed the SIS CPG/Retail Business Plan in 2000.
June 1993 to December, 1998 Golden Books Publishing Company,
Inc
Director, Infrastructure Support Services (December, 1996 to
December, 1998)
Reported to the CIO, managed a staff of twenty-four technical
support professionals. Management functions included:
EnterpriseNetwork Services, IBM AS/400 & Unisys 2200 mainframe
technical support, computer operations & production control,
help deskand budget management. Responsible for organizing,
controlling, and optimizing the capital and operating budget ($12
million)technology infrastructure usage, support processes and
human resources. Major accomplishments include:
Organized and co-managed an IT outsourcing engagement with CSC
IT outsourcing firm;
Provided project management for the design and deployment of
technology infrastructure within a new manufacturing
plant,administration facility and data center. Management of the
design and construction of a new data center, disaster recovery
plandevelopment, facility wiring, new PBX design &
implementation and physical move of all technologies. Project
managementcharacteristics - $1.5 million budget, nine month
schedule. Project completed on schedule, with a 5% under-budget
variance oncosts;
Achieved a $750k reduction in Data Center operating budget by
evaluating, justifying and implementing technologies changes,
ITsupport process changes, enhancing the skills and tool-sets used
IT professionals network servers, AS/400 systems, mainframesystem,
telephone/data circuit agreements, and data warehouse;
Managed the evaluation and deployment of a client/server based
architecture environment - HP9000 systems and an Oracle.
MICHAEL T. JAHNKE
Manager, Enterprise Network Services (May 1995 to November,
1996)
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Managed an Enterprise Network Architecture valued at $2 million
- ten Novell file/print servers, five-hundred personal
computers
and multitude of data communication LAN & WAN products and
contracted services;
Conducted process re-engineering efforts associated with PC
product evaluation, procurement, implementation, and support;
Managed the development of Enterprise Network Technology
standards for desktop, data com. and server technologies;
Provided strategic information systems planning for enterprise
network technologies;
Constructing project plans for the evaluation and implementation
of desktop, server and network management systems;
Provided project leadership in a Network Integration project
Personal computers and Macintosh;
Managed the design and implementation of a company wide Frame
Relay Network that provided operating cost reductions, in
excess of 22%.
Manager, Data Administration & Technical Services (June,
1993 to May, 1995)
Managed Database Management technologies with organization
AS/400, Unisys, RDMS;
Provide Database Administration and Change Control Management of
custom application written on Unisys, IBM AS/400 anddepartmental
data-marts.
February, 1982 to May, 1993 Unisys Corporation (Sperry
Univac)
Account Executive (December, 1988 to May, 1993)
Account Representative (August, 1985 to November, 1988)
Pre-sales Analyst MRP, 4GL & CASE Tools (December, 1983 to
July, 1985)
Systems Analyst 4GL Development and SupportMadison General
Hospital (February, 1982 to November, 1983)
OTHER PROFESSIONAL TRAINING Lean Six Sigma Black Belt IT
Management
ITIL V3 IT Service Management Foundations
Siemens Outsourcing Engagement Governance Training
Lean Six Sigma Project Charter Development & Executive
Sponsorship
SAP ASAP Training/Certification SAP Implementation Methodology
Siebel Product Training
CPG/Retail Industry Training
Outsourcing Framework Certification Training CSC Catalyst
AS/400 Administration & Control
Data Administration Management
Team Building & Conflict Resolution
Continuous Process Improvement Facilitation Training
Unisys Advance Technical Training (Top National Sales
Training)
Selling & Marketing CASE/DSS/EIS Solutions Unisys MRP
Systems Training Presales
WAN & LAN Concepts & Design Sperry Mapper 4GL Design and
Development and Support Sperry 1100/2200 Systems Engineering
Training
Cambridge Open Systems "SURROUND TECHNOLOGY" Training
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