9639 Crows Nest Lane Litchfield, OH 44253 330-416-2326 Cell

Michael A. FergusonObjective

Qualifications

To obtain a management / leadership position that would leverage my experience in Continuous Improvement and leadership to help a company achieve optimum utilization of its resources and maximize its profits

7 years Continuous Improvement Leadership utilizing Lean and Six Sigma methodologies 13 years of Grainger management experience as a proven leader that drives and achieves results 32 years MRO experience Able to communicate effectively with all internal and external partners at all management levels Team builder with the ability to coach and lead leaders and staff to produce desired results Able to manage multiple projects concurrently and achieve desired company goals Sets high work standards and holds others accountable for results Inspires others to reach personal and professional goals Proven ability to manage large groups Project Management and Leadership to ensure teams meet commitment associated with projects Able to challenge others to think clearly and develop sound programs and processes Customer focused with an emphasis on improving the customer experience

Experience Sr Manager Continuous Improvement Operational Excellence

March 2014 – Present Grainger Corporate/US BusinessProvide leadership and support to various business units as the organization continues to implement Continuous Improvement and operational excellence initiative. Led Kaisen events, develop new processes, improve communication, improve efficiencies that help the organization save time and money. Trained/Coached Sr. leaders and team members in the use and implementation of continuous improvement initiatives/principles. Directed process team efforts to develop and execute process improvements.

Sr Manager Continuous Improvement

October 2009 – March 2014 Grainger Customer Service USSupported Region VP and leadership team to help foster a continuous improvement culture. Help leadership identify opportunities for improvement and remove waste from the business. Teach/coach lean and six sigma methods and methodologies. Develop training, development tools and standards associated with CI/lean to help the organization learn and continue to grow their CI knowledge.

Regional Continuous Improvement Manager

October 2007 – October 2009 Grainger Great Lakes RegionResponsible for Teaching and Coaching Regional Leadership on the tools and concepts of Lean and Continuous Improvement. Help guide leadership through problem solving and objective development for business issues. Work with National CI team on company objectives and processes and role standard work out to the field. Develop training and educational material around A3 Problem Solving and 5s and supported the development of other training programs. Led and co-led national CI/Lean projects.

Branch Manager III

October 2005 – October 2007 Grainger Cleveland, OHProvide leadership and expertise to branch staff to obtain highest levels of Customer Service and

Satisfaction. Responsible for implementation of Company initiatives at both Branch and at District levels. Development of future leaders in the organization. Utilized strength in coaching, performance reviews and open communication to drive positive change in a branch that has struggled over the years. Analyze and manage branch cost structure to obtain salary to expense goals. Led branch in achievement of operational effectiveness. Develop relationship and work with sales partners to increase sales in the Cleveland Market. Selected for involvement in Lean Events and other Regional programs. Branch Manager II

October 2000 - October 2005 Grainger Fort Wayne, IN

Exceeded Customer service and Operational effectiveness. Developed and coached branch staff to increase skill levels to meet growing business needs. Work with sales partners to increase sales and market presentation. Utilized skills to help District exceed Company directives and initiatives. Responsible for Change Management training for District and provided these training skills in other markets across the country. Provided succession planning for branch 296 and the development of current Branch Manager. Involved in Blue Printing stages for ASAP.

Branch Manager IMarch 1996 – October 2000 Grainger Lima, OH

Customer Service ManagerDecember 1994 – March 1996 Grainger Toledo, OH

Sr. Customer Service LeaderJanuary 1992 – December 1994 Grainger Toledo, OH

CSA/Customer Service LeaderOctober 1990 – January 1992 Grainger Toledo, OH

Counter/Service Supervisor1986 – 1990 C-N Const. Sply. Toledo, OH

Yard and Sales Manager1985 – 1986 Poe McKown Fence Toledo, OH

Maintenance and Display Manager1982 – 1985 Montgomery Wards Toledo, OH

Education Military Police School Fort McClellan, Aniston AL 1981-1982

Additional Education

Other

Lean Six Sigma Black Belt (More Steam) Branch Manager Development Program Leadership Effectiveness Institute (LEI) CAP GE’s Change Acceleration Process Training (GE) Target Selection Skills Dale Carnegie Course Multiple Management Courses outlined by Grainger 323 Military Police Company Ohio Army National Guard

o Held position of Sergeant and Squad Leadero Recruiting and Retention NCO

References Available Upon Request