Website Solution Historic Aircraft Restoration Society | Australia

“I give Microsolve 10/10 for efficiency, speediness,

helpfulness and great follow up from the web support team”

- Rafael from Novotel Manly Pacific Sydney

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Hi Michael,

Thanks for the opportunity to present this development, hosting, support and website proposal HARS to you. Based on our understanding of your expressed requirements provided by yourself, we are very pleased to offer you a package that spreads your investment over a 36 month minimum term.

If there are any aspects of the proposal that require explanation, please give me or the

team a call and we will be more than happy to assist.

Regards,

Dale Jenkins

Managing Director

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Table of Contents

1. Current Situation – Existing Site Goals ........................................... 4

2. Identified Limitations – Current Site Limitations .............................. 4

3. Options and Alternatives – Our Recommendations .......................... 4

4. Impact – How We’ll Improve Your Site ........................................... 5

5. Solution & Investment – What’s included in your Site Package ........ 5

6. How we will deliver the improvements ........................................... 7

7. Further Improving Options we can provide ..................................... 8

8. Portfolio of Work – Look how we have helped! ............................. 11

9. The Fine Print (Terms and Conditions) ......................................... 12

10. Approval & Payment ................................................................... 16

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1. Current Situation – Existing Site Goals

The current site has an outdated content management system (CMS) .HARS also have

an old PHPBB Forum as a stand alone site.

The sites main objectives are to provide up-to-date Historic Aircraft Restoration

information to the target markets with a major focus around the current ongoing HARS

Project teams.

2. Identified Limitations – Current Site Limitations The current site, while based on a Content Management System and allowing for self management of site content, is not responsive to the needs of clients on mobile based devices. Upgrading challenges with old out dated Forum. Access to an online sales portal for clients to buy merchandise. Permissions locked down based on roles and categories on the website.

- Email access - useraccount@hars.org.au

- Updating content is currently an issue due to out dated CMS

- Mobile Capabilities - Optimisation

- Social Media Integration to Facebook and LinkedIn

- Blogging engine to keep news current.

- Secure Zone – Page Lockdowns

3. Options and Alternatives – Our Recommendations A refreshed website design incorporating the prominent HARS styling’s and branding. The content within the existing site is consistent with the site goals and works well from a Search Engine ranking perspective. Development of a mobile compliant design will utilize the same menu and content structure – site visitors will be directed to the appropriate site based on automated detection of the client device. Consideration should be given to the incorporation of Social Media links and real-time data feeds to allow for the promotion of the business services through these mediums. The standard functionality of image galleries and contact forms are all included to increase the organisation look and feel. Implementation of forum and content migration from PHPBB to Joomla equivalent.

Implementation of secure zone for amending site administrator’s access to on certain

content. The standard functionality of image galleries and contact forms are all included

to increase the organisation look and feel.

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4. Impact – How We’ll Improve Your Site

Microsolve will work with the appropriate person within the business to develop a fresh

design from our library our standard templates – the design will incorporate your logo

and business colours. Ensure the website has a well-defined, one stop shop for HARS

information and merchandise.

Increase accessibility for your potential clients and site traffic through integration with

Social media.

Once the base site design is finalised, the mobile version will be prepared and

functionally tested within our development environment.

Once agreement on the site design is reached, content and implementation of additional

features will be undertaken.

Basic training - Creates autonomy over administering website content yourself.

Website Domain Administration and Renewals.

5. Solution & Investment – What’s included in your Site

Package All Microsolve developed web solutions use a Content Management System (CMS) to

allow for:

User friendly system – you don’t need to be a website developer to user it.

Complete content control – you can easily update, edit and add your own content

and the convenience of your own home or office.

Unlimited Pages for your website.

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Your Website Package

Inclusions Establishment Fee

Ongoing Fee

Base Recommendations

Internet Domain

$ 2845 $ 355

Registration of 1 Domain Annual Renewal of 1 Domain

Site Build & Functionality

Layout & Styling – Standard Template Design and Styling(Unlimited Pages)

Mobile Layout – mobile template based on above Upgrade of PHPBB Forum to new CMS Convert old Forum data to new CMS Banner Image Placement Top Level Menu Creation Contact Form and E-mail Forward Content Migration from Existing Site Integrated Blog Engine and video eCommerce Online Shopping facility Social media Integration Secure Zone – Lockdown Pages

Hosting

Australian Based Servers 6 Hourly Site Backup

Support

24x7 Server Monitoring and Response Dedicated Business Support Desk

Training

Online Training & Documentation Manual

Performance

Activation of Google Analytics Submission of Site to Search Engines Search Engine Optimisation of Supplied Content

Establishment Fee (Excluding GST) $ 2845

Monthly Ongoing (Excluding GST) $355

The total investment of $ 15,625 (ex GST) is amortised over 36 months ensuring that your cashflow is smooth and

predictable

Optional Services Establishment

Fee Ongoing

Fee

Premium E-Mail Hosting

$ 25 $ 55 5 Hosted Exchange Accounts with 15GB Shared Storage

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6. How we will deliver the improvements

Microsolve enjoy working closely with our clients to ensure that our websites meet your

business requirements. The following diagram provides an approximate schedule for

the time involved in the design, development and launching of your new website.

*Note – Timeframes are dependent on client delivery and approval of site content.

Typical Weekly Website Development Timetable Schedule

1 2 3 4 5 6 7

Initial client specification meeting

Client online collaboration sign up

Client Supply images

Create 2 concept designs

Get client design approval

Add content to site

Develop approved design

Style content to design

Add functionalities

Train client to use site

Get site approval from client

Move site to stagging for testing

Make site live

Add analytics

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7. Further Improving Options we can provide We provide many different services to best help you and your business excel.

Checkout our list of add-ons to best enhance your website:

Custom Template Design

If you have a particular website look that you are after, Microsolve's custom template

design service will ensure that your site is like no other! From design concept to

implementation, you will be working with our design team to ensure that the finished

design is exactly what you want, works across all current web browsers and - where

needed - can be used across multiple media types (yes, we can even make MYOB

invoices look like your website!).

Style Management

Incorporate and manage the styling requirements of your head office branding team

into your website - we can work from an existing web layout, style guide or even a

pdf of the requirements. Need regular changes to incorporate seasonal banners -

that’s included as well!

Content Migration

A new website can be a liberating experience - you can freed from all that content

that is just a little "old" on your current site - but what if it's still good? Let us take

care of the migration - it's often a bit more than a copy and paste to get the best

result! Besides, you've probably got more important things to be working on!

Copy Writing and Editing

Got something that you want to say, but can't get it "out" just right - Microsolve can

help! We can provide you with a complete copy writing service - from phone

interview to finished content, uploaded, formatted and ready for site visitors in just

hours!

Campaign Management

Integrating your website into a direct marketing initiative not only makes sense, but

allows for tracking of every aspect of your target market response patterns.

Microsolve are well versed in the optimisation of your website to measure conversion

and interaction on all components of a website - be it a campaign specific landing

page, or just your home page!

Form Development

While having a great website is important - gathering relevant information from

people visiting your site to optimise your sales process is critical.

From single page contact forms, to multi-page adaptive, database driven forms we

can turn your website into an integral part of your sales cycle, Microsolve are able to

assess your needs, develop a data flow model and implement a form to meet your

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requirements.

Managed Content Changes

Have something that you need to add to your site, but don't have the time to login in

and add it, no problem - send us an email and we can have the content changes

(images and/or text) added and optimised within 2 hours.

Search Engine Optimisation

Apart from ensuring that your website has been well designed and submitted to the

various Search Engines, there are a range of techniques that can be used to highlight

various components of your site, its content and the outcomes that you are after.

Whether you simply need a refresher on understanding your current site statistics, or

a tailored solution to measure the response of your next TV advertising campaign,

Microsolve have a range of Search Engine Optimisation services that can help.

eCommerce Product Management

Description changes, images changes, price changes - Microsolve can manage these

on an ongoing basis leaving you free to concentrate on your core business needs.

eCommerce Back-end Integration

Need to get sales information to your ERP system, in-house inventory system,

logistics outsource partner, or even just for statistics, Microsolve have created a

range of reporting an integration scripts to ensure that your front-end web shop and

backend systems "talk" to each other and ensure that information is both accurate

and timely.

Social Media Configuration

Having a website is a great place to "keep" your content - social media is a great

place to "converse" about your content - making sure that both pieces of this puzzle

work together and provide maximum value to you is neither trivial nor something

that should be assumed. Microsolve are able to provide integration in both directions

- from your website to Social Media platform as well as in reverse to ensure that your

target audience is being reached with the most appropriate message at all times.

eNewsletter template design

Want to keep your customers informed of your business specials, events, seasonal

promotions? Microsolve can provide professional and easy to use online newsletter

system to send email newsletters to your subscribers. This also comes with a

function to allow visitors to your website to subscribe to your newsletters.

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Adding the above features and extensions to your website can be done at any time – we

deliberately design and build your site to that it can be adapted to your changing business

needs – easily and quickly!

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8. Portfolio of Work – Look at how we have helped!

Please check out how we have helped some of our current valued partnership clients:

Prestigious Accor Brandings

Novotel

http://novotelcanberra.com.au/

Club Memberships

Clubs & Recreation

http://rootyhillrsl.com.au/

Reach your international target markets

Mineral Makeup Company

http://inikacosmetics.co.uk/

Website Custom Designs, Online Shopping &

Tradeshows

Niche Stationery Company

http://zettaflorence.com.au/

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9. The Fine Print (Terms and Conditions)

Web Design & Development

1 Intellectual Property

(a) All creation files remain the property of Microsolve.

(b) Microsolve retains the Copyright in and the right to use all artwork created in advancing the profile of Microsolve and to be recognized for artwork created by Microsolve;

(c) Microsolve shall be free to reproduce, use, disclose display exhibit, transmit, perform, create derivative works, and distribute any item from your Web Page unless specifically

agreed otherwise. Further, Microsolve shall be free to use any ideas concepts know-how or techniques acquired in construction of sites for any purpose whatsoever, including but

not limited to developing, manufacturing and marketing products and other items

incorporating such information unless specifically agreed otherwise. (d) Any code or original artworks or graphics developed by Microsolve including HTML

markup, Flash and multimedia including audio and video, database design and development, data collection and web based administration are licensed to the client for

use in their own single website. It cannot be copied, reused or resold without the written

permission of Microsolve. Original graphics created for use in the proposed website cannot be re-used in any other website or for other promotional media including

brochures, press or other advertisements without our express written permission and/or additional fees.

(e) The licensing for any server side programs and scripts including those written in PHP, Java, CGI requires the program, scripts and data to be held on a web server run by

Microsolve. Such scripts are strictly the copyright of Microsolve and all rights are

reserved. They must not be edited, copied or transferred to another server without the express written permission of Microsolve.

2 Provision of Materials

(a) You agree to provide us with the specific copy, images and information we require in

order to create your product, or to advise us as to where we can locate such materials.

(i) If you cannot supply the information you wish to feature in your product, we will do what we can to obtain it, but we accept no responsibility for errors, omissions or

discrepancies which may be present on the final product, as these may arise through our lack of specialist knowledge regarding the content of your product.

(ii) The time taken to compile the data, as well as any time required to correct errors,

omissions or discrepancies which have arisen through your not providing us with adequate materials, will be charged to you at our standard rate.

(b) Where you supply or specify materials, we will take every care to secure the best results in the finished product, but we accept no responsibility for imperfect work caused by

defects in or unsuitability of materials so supplied or specified. (c) We accept no responsibility for your site not being put live/product being completed by a

specific date if we are unable to secure necessary and/or suitable information and/or

materials from you. We accept no responsibility for the delay caused in providing you with the final product as a result of your supplying us with insufficient or unsuitable

materials.

3 Stages of Site Development

a) Quotation Acceptance – A development request will be created and allocated to a designer

once written acceptance of the quotation is received b) Payment of Commencement charges – Upon receipt of written quotation acceptance an

invoice for the commencement charges will be provided to a nominated accounts e-mail address. Payment for the invoice will be acquired through the Ezi-Debit clearing system

c) Delivery Meeting – A delivery “meeting” to be held either via phone, or in person will be scheduled for not more than 7 days following the receipt of a cleared payment for the

commencement charges.

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d) Site Creation – Microsolve internal process to create the site shell and administrative layouts

e) Image Work – Evaluation and integration of client supplied images into the site structure to an agreed design.

f) Menu Structure – development and implementation of an appropriate site navigation structure

g) CMS Training – provision of online training of one client representative in the usage of the

Content Management System for the insertion of text based content into the website h) Content – insertion of text based content into the website – client task

i) Layout – finalisation of site layout based on inserting text content and supplied images j) Form Development – development and testing of required information submission forms

k) Review – designer and client review of site layout, function and performance l) DNS delegation – Confirmation of Internet Domain address, registration details and re-

delegation approval required prior to commencement of Quality Assurance

m) Mail Assessment – e-mail requirements provided prior to commencement of Quality Assurance

n) Quality Assurance – site will be moved to a restricted “staging” environment for no less than 72 hours. While in this environment testing of all aspects of the site functionality – both user

and administrator is undertaken. No development work will be undertaken during the Quality

Assurance phase to ensure that testing of the site is consistent. o) Go-Live – site made available for Internet access via the primary DNS site name. Site go-live

can occur only after successful completion of the Quality Assurance phase and with written approval from the nominated client contact.

4 Payment of Development Charges

(a) The building of a new web site will not commence until receipt of a cleared payment for

the commencement fee

(b) Fees for the monthly development, hosting, support and management of the developed site will commence on the first day of the month following receipt of the commencement

payment and will continue for 36 consecutive months unless agreed otherwise (c) At the completion of the 36 month period the site will be “rolled over” to the appropriate

product available through Microsolve at that time

(d) If the client wishes to terminate within the 36 month period, a termination fee equivalent to the total upfront, development, hosting, support and management fee less any cleared

payments already received will be due and payable within 14 days of notice of termination.

5 Site Hosting

(a) Sites developed by Microsolve can only be hosted on servers maintained by Microsolve and made available to Microsolve clients subject to Section 1 – Website Hosting.

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Website Hosting

1 Hosting Server Access

(a) Access is provided to client websites using the following methods:

(i) Static site – FTP

(ii) Content Management System – Web site administration panel

2 Acceptable Usage

(a) The customer may not offer for download or viewing, either publicly or privately, any of the following types of content through any service:

(i) nudity, pornography, anything of a sexual, lewd, or obscene nature;

(ii) violations of any copyright or any other right of any third party; (iii) threatening, abusive, harassing, defamatory statements;

(iv) promotion of illegal activities (hacking, cracking, etc); (v) information or software containing or about any kind of virus;

(vi) hate speech or hate propaganda; (vii) the collection of personal information for illegal purposes;

(viii) content deemed by us at our sole discretion to be harmful to us;

(b) The customer may not use, or permit use of any service for network abuse: the bulk sending of any kind of unsolicited network traffic, including but not limited to email,

ICQ/AIM/MSN messages or newsgroup postings. (c) The customer may not use any service for the hosting or promotion of any software

or services designed for network abuse.

(d) The customer is entirely responsible for any activity conducted on any service, and must take steps to ensure that anyone to whom access is granted will not breach this

AUP in turn. (e) The customer agrees by subscribing to a service, that the customer will fully

indemnify us against any reasonable and fully mitigated claims for loss or damage by any third party in respect of activities conducted on any service under the customer's

control.

(f) The customer acknowledges that their use of their hosting service may affect other users, and agrees to terminate, at Microsolve’s request, any activities which we deem

to be degrading to the service that Microsolve provides its other customers. (This will not include reasonable use, within the conditions of your particular service, but covers

things such as 'run-away processes')

3 Support Services

(a) Microsolve monitor and support our web servers as a “whole system” on a 24x7 basis.

Support services for individual websites are made available to clients between 9am and 5pm on gazetted NSW Business Days.

(b) Microsolve are not responsible for the supply, configuration, rectification or general

assistance for client PC’s, software, Internet connections or any other general IT components not directly housed within our Data Centre facilities.

(i) Issues reported to the Microsolve support centre that are found to be caused by the clients PC, Internet connection or other system not directly related to the Microsolve

Data Centre may be billed to the client at the applicable Time & Materials rate

4 Abuse and Termination

(a) Microsolve, at its sole discretion, may in the event of a breach of clause 1.2 terminate

your right to utilise this service and refuse any future access to this service or similar services.

(b) In the event of termination, any and all outstanding fees for services delivered, or to be delivered under this agreement fall due and payable.

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5 Analysis

(a) Microsolve will establish a linkage to Google Analytics for the purpose of statistically analysing traffic to your website. Microsolve does not warrant the content, applicability

or accessibility of the Google Analytics site at anytime.

6 Payment Methods and Terms

(a) Microsolve will provide an invoice for all utilised services on a monthly basis to a

nominated e-mail address. The invoice will provide a description of the service, quantity and associated charges.

(b) Microsolve will collect such funds as required to cover the invoiced charges by way of automatic account deductions using the Ezi-Debit clearing service not sooner than 14

days following the transmission of said invoice as per 1.6(a). (c) Failure to have available such funds as required to cover the invoiced charges as per

1.6(a) and 1.6(b) will result, without further notification, in the immediate suspension of

delivery of the noted services until such time as sufficient cleared funds have been received to cover any and all outstanding fees for the services delivered, or to be

delivered, under this agreement.

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10. Approval & Payment Thanks for getting this far!

If something hasn’t made sense, or you have any questions, on our solution, please

give us a call – we don’t want you to sign-up with us unless you are sure that this is the

right solution!

When you are ready to go with what you have read, complete the below authorisation

along with the payment form (attached to the back of this document) and send them

back to us via email or fax.

The Sales Manager, Microsolve

PO Box 1304

Wollongong, NSW, 2500

Fax: +61 (0)2 9225 9600

QUOTE REFERENCE: 210-FR-030-114855-20130905

I, Michael Hough, as an authorised officer of HARS, give Microsolve authority to proceed

with the delivery of the services quoted within this document.

I understand that all charges will be invoiced on a regular schedule and that payments

will be due and payable within 14 days of date of invoice.

Signed: ____________________ Date: ____ day of _______ 201__

Name: ____________________ Position: ________________________