PROFESSIONAL

SKILLS

WORK H07/2010 to Current

12/2014 to 01/2015

10/2005 to 11/2009

08/1988 to

EDUCATIONMarch 2014

MI'CHELLE BELCHERMiami, FL 33130

Home: 786-371-1454 - michellebelcher544@yahoo.com

UMMARYMi'chelle Belcher holds a Bachelor's Degree in Business Management. A passionate FreelanceWriter, Generalist with over 5 years Customer Service experience, a skilled innovator towardstriumphs.

Proofreading/Editing Creative problem solverTime Management MS Word proficientCreative Writing ResearchPowerPoint proficiency Exceptional communication skills

Writer/EditorMi'chelle Belcher –Miami, FL

Write and edit long and short-form material for blogs, websites, and social media.Respond constructively to direction and feedback, both positive and negative.

VIP HostCirque Du Soleil (Spectrum; catering) – Miami, FL

Greeted customersBasic Bar set up; served drinks to customersBanquet Server

Customer Service Associate (CSA)GMAC – Phoenix, AZ

Directed calls to appropriate individuals and departments.Asked open ended questions to assess customer needs.Provided an elevated customer experience: to generate a loyal clientele.Investigated and resolved customer inquiries and complaints in a timely and empatheticmanner.Ensured superior customer experience by addressing customer concerns, demonstratingempathy and resolving problems on the spot.

Senior Accounts ManagerDiscover Card –Phoenix, AZ

Effectively managed; a high-volume of inbound and outbound customer calls.Addressed and resolved customer product complaints empathetically and professionally.Gathered and verified all required customer information for tracking purposes.Defused volatile customer situations: calmly and courteously.Accurately documented, researched and resolved customer service issues.Resolved service, pricing and technical problems for customers: by asking clear and specificquestions.

Bachelors of Science Degree: Business ManagementDeVry University - Phoenix, AZ

3.5 GPA

S

ISTORY

10/2005

Certificate: Paralegal SecretaryEl Cajon School of Business - El Cajon, CA

Some college: Business LawEverett Community College - Everett, WA