Michele B. McCoy 3972 Heartwood Lane | Mason, Ohio 45040 Home 513-459-9631 | Cell 513-205-5419

mbmccoy59@gmail.com www.linkedin.com/in/MicheleMcCoy

SUMMARY

Senior Retail Bank and Financial Services Executive accomplished at default mortgage servicing, REO sales and disposition, asset management, valuations, bankruptcy, foreclosure, loss mitigation, third party claims, property preservation, valuations and default processing. A self-motivated, adaptable, and results-oriented executive with a proven track record of excellent performance. Thrives on seeing positive change. Views situations from multiple perspectives enabling effective troubleshooting and problem solving. Strategic multi-tasker who is a collaborative team player. A confident, common-sense leader with the industry know-how and business savvy to drive long-term organizational growth and success. Specialties

Skilled developer of people, mentor, and optimizer of talent.

Strong ethics; loyal, operates with transparency, integrity and fairness.

Highly effective oral and written communication.

Strong negotiator, strategic and effective at root cause analysis and problem solving.

Leadership

Implemented multiple technology solutions to optimize performance including the conversion of an operating system for a default management servicing platform.

Reorganized high volume REO department to minimize liability resulting in increased productivity and reduced losses.

Created and operated start-up REO department for a multibillion-dollar financial services company.

Implemented and managed federal and state compliance impacting areas of responsibility including SCRA, FRL, FDCPA and RESPA.

Sales

Achieved record sales results, reducing corporate owned real estate to an all-time low level.

Created financing and sales incentive programs to promote sales through realtors and staff.

Nationally recognized in real estate sales and services; provided REO disposition services to over 30 lenders in 50 states.

PROFESSIONAL EXPERIENCE

FIFTH THIRD BANK, Cincinnati, Ohio 2006 - 2015

Senior Vice President – Director – Default & Special Servicing 2012 - 2015

Responsible for default servicing units for consumer and mortgage l o a n portfolios; oversight of $2 billion in various stages of default, foreclosure, bankruptcy, REO, post-sale claims and conveyance, property preservation, valuations, charge-off and regulatory compliance.

Integral member of the executive team awarded the first five star servicer for Fannie Mae STAR program; lowest compensatory fees imposed by Fannie Mae; highly rated in Freddie Mac peer group.

Steering committee member, assignment leader and executive mentor for Consumer Leadership program.

Published articles in trade journals; invited to speak at trade-related conferences (REOMAC, NRBA, 5 Star Conferences, Cincinnati Bar Association, Ohio Housing Authority, Federal Reserve Bank of Cleveland, USFN)

Vice President – Manager - Consumer & Mortgage Default Loan Servicing 2006-2012

Responsible for default servicing units including loss mitigation, pre-foreclosure analysis, quality assurance, call monitoring, and sales of over $300 million in charged off consumer debt.

Increased REO sales in 1st year of tenure as manager of unit by over 196%.

Oversight of more than 9000 units in foreclosure with a book balance of $1.5 Billion; 3500 bankruptcy accounts for $500 million and 1600 REO properties with a book balance of $260 million.

NATIONAL CITY MORTGAGE COMPANY, A DIVISION OF NATIONAL CITY CORPORATION 2002 - 2006

Vice President - Investor Relations Manager 2005 - 2006

Liaison between Loan Administrations (customer service, investor services, default management, post funding) and investors, GSE’s, master servicers, mortgage insurance companies and ratings agencies for a portfolio exceeding $160 billion and servicing more than 350 investors.

Managed investors, servicing personnel and traders to act in accordance with established contractual agreements.

Integral in the development and implementation of database solutions to store and view servicing requirements, information specific to each investor, trade agreements and servicing guides.

Collection and presentation of data for annual ratings agency reviews resulting in upgraded ratings for both Standard’s & Poor & Fitch Ratings Agency.

Senior Vice President – REO / Valuations / Default Processing (PCFS MORTGAGE RESOURCES) 2002 - 2004

Responsible for REO, valuation, and default processing units (insurance, taxes, inspections).

Managed national sales of $120 million for a portfolio of subprime bank-owned real estate properties.

Centralized functions for property preservation, national evictions, insurance billing and managed severity reducing liability to bank and investors.

Successfully migrated function of REO disposition of 2000 assets from five providers to in-house staff. Effectively managed the transition of two separate servicing systems into one platform and transitioned the existing default management system.

Visibly reduced loss severity to bank and investors on this portfolio. Result was saving millions of dollars in charged-off losses annually.

Transitioned portfolio to new buyer when Provident Bank was sold to National City Bank and when National City Bank in turn sold the portfolio to Litton Loan Servicing 5 months later.

CITIFINANCIAL, (FKA Associates Financial Services Company, Inc) 1985 - 2001

Held a variety of executive and management positions of increasing scope and responsibility over a sixteen year tenure. Regional Compliance Officer - Audit Traveled to complete branch insurance audits to comply with regulatory due diligence requirements prior to the acquisition of Associates Financial Services by Citifinancial. Real Estate Director – REO Traveled to inspect REO properties and make recommendations regarding marketing strategies to asset managers based in Dallas. Division Training Director Responsible for all phases of employee development for division of 52 branches, including new-hire training and training employees with high potential. Branch Assistance Vice President - Managed daily operations and staff of four for a $17 million retail branch. Vice President – REO Responsible for daily operations of real estate owned portfolio totaling $35 million for the consumer division of Associates Corporation of North America, a Fortune 100 company.

EDUCATION UNIVERSITY OF COLORADO, Boulder, Colorado Bachelor of Science Degree, 1981 JONES REAL ESTATE COLLEGE, Denver, Colorado Real Estate License (Inactive), 1982 Fifth Third Leadership Experience Program, Cincinnati, OH 2014

Case-Western University – Weatherhead School of Management Leadership Courses: 2012 - 2014 Emotional Intelligence (’12), Leadership Challenge (’13), Coaching for Intentional Development (’14)

RECOGNITION

Fifth Third Bank: Horizon Award, Pinnacle Servicer, and Five Star Servicer (Fannie Mae)

CitiFinancial: President’s Association Award, Achievers Award, and Effort and Excellence Award

AFFILIATIONS 5 Star, Legal League 100, United States Foreclosure Network (USFN), Cincinnati Bar Association, Ohio Housing Authority, Federal Reserve Bank of Cleveland, National REO Brokers Association – Conference Panelist Fifth Third Bank - Consumer Bank Leadership Program:

Steering Committee Member Assignment Leader Executive Mentor

Leukemia and Lymphoma Society, Light the Night Volunteer Team Captain (2001 to Present) Women Executives in Banking Real Estate Owned Managers of California (REOMAC) - Member, Guest Speaker, Facilitator, Panelist