Michael J. GreenOverviewSystems specialist with 20 years of IT experience and an established track record of success. Ac-customed to working with people at all levels to understand business requirements and achieve a high level of client satisfaction. Utilizes soft skills to maintain client relationships.

Skills Problem determination and trou-

bleshooting Managing and exceeding customer

expectations

Strong verbal and written communi-cation

Meeting time restraints/deadlines Adapting to change

Experience

Lenovo Corporation/IBM Corporation, Houston TX, November 2013 – May 2015Client Technical Specialist

Technical Consultant to clients, internal sales teams and IBM/Lenovo business partners Collaborate with IBM sales teams on design and feasibility of proposed solutions Brief clients on the impact of current and future technology on their business needs Develop expertise on a complex and evolving product line Provide post sales support and service delivery

IBM Corporation, Houston TX, May 2006 – November 2013Systems Service Representative

Provide xSeries server support for the Houston area Selected as one of two technicians responsible for over 8,000 multi-vendor servers at

Bank of America's Data center in Dallas for 5 weeks in 2010 Assigned as team lead for the first iDataplex HPC cluster installation in Houston

Systems Service RepresentativeApril 1998 - May 2006

Provided end-to-end of computer support for JPMorgan Chase branches in Houston Contributed to the team meeting Service Level Agreement for 96 consecutive months in

a demanding customer environment Converted 25 branches from Token Ring/Windows NT to Ethernet/Windows 2000 Maintained service van with approximate value of $100,000

Paragon Microtechnology, Houston TX, October 1997- April 1998 Computer Technician

• Built and configured PCs• Installed PCs at customer sites• Serviced equipment after installation

DecisionOne, Houston TX, June 1997 - October 1997 Field Service Representative

• Performed on-site repair of PCs and printer products for AT&T/Bell South• Performed problem determination over the phone

Hewlett Packard Company, Lawton, OK, July 1995 - August 1996

160 Birdsall St #4 713.232.0014 (Mobile)Houston TX 77007 michaeljgreen@msn.com

Customer Engineer

• Performed on-site troubleshooting and repair of HP PCs, printers, and plotters• Gained product proficiency through self-directed study at HP’s Las Colinas TX education

center

IBM Corporation, Lawton, OK, May 1994 - June 1995 Customer Service Representative

• Recommended for the position by head of Cameron University Electronics Department • Serviced desktop computers, monitors, printers, and point-of-sale systems

US Army, 1983 - 1991 Motor Sergeant/Tank Mechanic

• Served in positions of increasing responsibility as a Tank Mechanic in the US, West Ger-many, and South Korea

• Supervised 5 staff members and a maintenance facility • Prepared for and performed maintenance for field operations • Received Numerous Awards:

♦ Army Commendation Medal♦ Army Achievement Medal (3 awards)♦ Good Conduct Medal (2 awards)♦ Overseas Service Ribbon (2 awards)♦ NCO Professional Development Ribbon♦ National Defense Service Medal (Persian Gulf War period)

EducationUniversity of Houston Law Center, Houston, TX, August 1996 - May 1997Completed first year of Law School

Cameron University, Lawton OK, July 1989 - December 1994 BS, Industrial Electronics, AAS, Industrial Electronics Technology

Professional Education Technical expertise includes training focused on the following areas:

CCT certification- Cisco service provider for Cisco switches and routers Cisco Telepresence High End and Scalable System x Servers Hardware Maintenance IBM Blade Center and Blade Server Hardware Maintenance IBM System cluster 1350 Hardware Maintenance Networking Problem Determination IBM xSeries servers, including High Performance Computing (HPC) clusters such as

iDataplex Tape Storage, NAS/SAN enclosures and multi-vendor switches and routers IBM/Lenovo training record has over 350 training events in various formats