MICHAEL CAMPBELL

SummaryHighly motivated, innovative and solutions-focused IT Manager with extensive cross-functional experience. Excels atproject cost planning and iterative development. Highly organised and reliable.

SkillsProject Management Effective multi-taskerBudgetary planning Data analysisRisk mitigation and management Team playerResults-orientated Strategic planning

Work HistoryELMS Development Officer, 01/2015 to CurrentHertfordshire County Council (Hertfordshire Equipment Service) – Welwyn Garden City

Led development that created the web and mobile user interfaces for newly purchased ELMS (EquipmentLoans Management System from Ethitec) for Hertfordshire Equipment Service (HES)Translated business goals, feature concepts and needs into prioritised product requirements, such as barcodescanning specifications.Technical solutions sourced and provide for handheld barcode scanning.Initiated warehouse Wi-Fi network and processes from ground up.Led communication with stakeholders regarding product goals and progress made.Coached, trained and mentored 30 staff members.Coached and trained 100+ external users.Management of Project deliverables into Business as Usual (BAU) functionality supporting the HES operation.Ongoing oversight and Management of data import from Windows based, Android and iOS handheld devices.

Customer Services Officer, 06/2004 to 01/2015Hertfordshire County Council (Hertfordshire Equipment Service) – Welwyn Garden City

Managing and co-ordinating logistics of urgent and critical medical equipment to vulnerable clients, in a caringmanner whilst at the same time focused on service delivery.Customer Care operations with Data Entry to an exacting standard.

Asset & Performance Analyst, 03/2003 to 03/2004Royal Mail – Stevenage

Informed buyer role for Royal Mail involving authorising requests for Telephony, Computer and Radioequipment for 5,000 users to ensure they had the 'tools for the job'.Ensuring service delivery from suppliers met documented SLA's.Provided solutions to customer requests which reduce costs, including arranging network printing, fax machinere-location, cordless phone provision.Monitor service level agreements for 4 suppliers for supply of equipment to Royal Mail.

Software Licence Manager, 01/2000 to 01/2003Royal Mail – Stevenage

Set up the software licensing policies and processes for 40,000 users.Successfully lobbied senior management to accept ownership for software licensing compliance.Prepared the project plan and business case for the licensing using PRINCE 2 Methodology.

10 Woburn , STEVENAGE, Hertfordshire• sawdustmick@hotmail.co

SG2 8SW • Home: 01438 • Cell: 07903

Enabled savings and cost avoidance of £2M.Proved legal compliance with a number of contracts.

Services Co-ordinator, Anglia, 01/1998 to 01/2000Royal Mail – Stevenage

Authorised PC hardware and software requests for 1,500 users and ensured that suppliers delivered to time.Project Managed the replacement of 1,500 computers in accordance with Year 2000 Programme (Y2K).

Managed delegated Budget for Y2K.IT Helpdesk Support, 01/1997 to 01/1998Royal Mail – Stevenage

Provided IT Helpdesk and technical support to around 1,500 users.Installed Personal Computers (PC's) and resolved technical problems on site for 200 users.

Revenue Protection Officer, 01/1995 to 01/1997Royal Mail – Stevenage

Provided general administration for 14 managers whose job was to ensure mail was correctly paid for bybusiness customers.Author and presenter of training course for implementation of bespoke software programme with automatedreporting.Developed Lotus Notes compliance database to record customers credit worthiness and mail profiles.

IT Auditor, 01/1994 to 01/1995Royal Mail – Stevenage

Hardware asset audits throughout Royal Mail in Anglia RegionMail Routing Officer, 01/1993 to 01/1994Royal Mail – Watford

Ownership of mail route planning from Watford area to the rest of the UK, ensuring delivery times wereadhered to and vehicle load optimised.

Distribution Shift Manager, 01/1992 to 01/1993Royal Mail – Stevenage

Managing loading bays for late transport operations for collections and mail despatch for around 30 drivers.Ensuring Road Transport legislation compliance by ensuring all vehicles loaded correctly and drivers hours andtachographs recorded.

Mail Clerk, 01/1986 to 01/1992Royal Mail – Stevenage

Monitoring of route reliability for Outward and Inward mail to Stevenage area.Customer Care Officer, 03/1986 to 09/1986The Post Office – Stevenage

Dealing with Customer issues and ensuring solutions provided and delivered.Enquiry Officer, 09/1985 to 04/1986National TV Licence Records Office – Nationwide

Investigating non compliance with TV licensing regulations.Cash/Stock Remittance Clerk, 05/1980 to 01/1985The Post Office – Stevenage

Composition of cash and stock remittances to satellite offices.Counter Clerk, 08/1979 to 04/1980The Post Office – Stevenage

Serving Public with wide range of transactions.Certifications

Approved Software Managers Course, Federation Against Software Theft (FAST) (2002)FAST Certified Software Managers CourseInformation Systems Examination Board (ISEB)Managers Certificate in Service Management, ISEB (2000)Foundation Certificate in Service Management, ISEB (2000)

Additional informationSecondary EducationO' Level MathematicsO' Level English LanguageO' Level ArtCSE Physics

CSE GeographyCSE HistoryCSE FrenchCSE Computer Studies

InterestsWoodwork (Furniture making) including French Polishing.Various Church activitiesParish AccountantPlaying the guitar.

Personal InformationDate of Birth - 19/05/1962Marital Status- MarriedDriving Licence - Full clean UK licence