MHS Learning Management System

Military Health System e-Learning Initiative

Oracle World 2005San Francisco, CA

September 22, 2005September 22, 2005

MHS eLearning Office - DRAFT MHS Learning Management System

Who We Serve

• Military Heath System (MHS)– TRICARE

• 500 Medical Treatment Facilities World Wide

• 170,000 Staff• 9.2 Million Patients• 37 Billion Dollar Annual

Operating Budget

MHS eLearning Office - DRAFT MHS Learning Management System

The Challenge

• Integrate Training Initiatives Via The Web– Lots Of Existing Solutions (Estimated 125 Contracted LMS

Initiatives)– Significant Home Grown Internal Systems (ACCESS, Excel

Spreadsheets)

• Establish A Standard Approach To Management And Reporting– Readiness– Regulatory (JCAHO)– Competencies– Highly Mobile Workforce

MHS eLearning Office - DRAFT MHS Learning Management System

Who We AreMHS E-Learning Solutions Office

Established January 2005• Purpose: Improve Workforce Management At Reduced Costs

• Strategic Goal: Empower Medical Treatment Facilities And Program Office Initiatives Via Centralized Virtual And Self-paced Training

• Benefits: Single Enterprise Repository Of Human Resources Data Common Service Provided To All Programs And Each Service Multiple Portal Links To Business And Clinical Customers

Integration With Tricare Online And Defense Medical Human Resources System Internet (DMHRSi)

Standardized Processes for Requirements, Development And Deployment Total Workforce Integration That Supports Enterprise Competency Tracking And

Human Capital Development Cancel Existing Expenditures Hardware, Software and LMS/ FTE Contracts With

Each Transition Leverage Buying Capacity for Enhancements and Commercial Content

22

MHS eLearning Office - DRAFT MHS Learning Management System

Management Team • Experienced In Healthcare Training, Systems, Knowledge And

Quality Management

• Pamela Steptoe, BS, CKO, CKM– 15 Years Supporting Military Healthcare Training

• Beverly Taylor, BSN, MSN, CQM– USN Nurse Corps Officer (Ret) 25 Years Clinical And Training

Experience

• Barbara Eby, RRT– 20 Years Clinical And Training Experience Commercial, DOD And

VA

• Leonard O’Brien – 12 Years DOD And VA LMS Consolidation, Process Engineering,

Implementation And System Administration Experience

• Mike McCormick, MBA– 17 Years In Government Public Sector Project Management

55

MHS eLearning Office - DRAFT MHS Learning Management System

LMS Technology• Oracle iLearning Platform Integrated With Oracle E-

business Suite (DMHRSi) Licensed For 170,000 MHS Users

• Features Virtual Class Rooms, Curriculum, Competencies Role Based Course Management/Workflow

• Architected To Support Training Initiatives At Every Level Of The MHS Program Offices Services - Portal Integration Via Single-Sign-On Beneficiary- Licenses/Infrastructure Unfunded At This Time

44

MHS eLearning Office - DRAFT MHS Learning Management System

Umbrella Offering

• DITSCAP Accredited -- It’s Very Secure• 24/7 Help Desk • Cradle To Grave Support

– Development, Maintenance, Implementation And Sustainment

• Enterprise Report Capability• Transition and/or Repurpose Existing Content• COTS Authoring Tools

MHS eLearning Office - DRAFT MHS Learning Management System

Early Success -First Six Months

Application in production Over 20,000 registered users 60 courses available

DMHRSi Implementation 13 courses in production

CCQAS 2.6  9 courses in production

EAS IV 2.5 7 Courses in production

TRICARE Online 21 Courses in production

Demonstration Courses Case Management CITPO – CHCS Orientation Regulatory (JCAHO/OSHA) Patient Safety

33

MHS eLearning Office - DRAFT MHS Learning Management System

Keys to Early Success

• Hedge Your Bets– Target Projects That Can Be Done Quickly– Must Produce Results That Matter And Can Be Easily

Understood By All Impacted.– Be Conservative – Under Promise And Over Deliver

• Win Interest By Telling Stories– Communicate Milestones Achieved– Recognize Individual And Team Efforts

• Reward As Appropriate

MHS eLearning Office - DRAFT MHS Learning Management System

Keys to Ongoing Success

• Count On Resistance And Confront It Directly– Be Clear, Honest, Empowering

• Be Objective It’s Not Personal– You Can Count On A Sacred Cow– Everyone Is Not Going To See Things The Same

Way• Promote Confidence And Fearlessness

– Let The Results Speak For Themselves• Have Fun

– Celebrate Success!

MHS eLearning Office - DRAFT MHS Learning Management System

Current Schedule Oct Nov Dec Jan Feb Mar Apr May Jun JUL Aug SEP Oct Nov Dec

2004 2005

Establish MHS Production Environment

Deploy DMHRSi Content to LD Sites

15 Courses/16,000 users

•Ongoing/New MHS Requirements (Planning and Response)

Set up full time management structure

Assess MHS Requirements

•TOL/CITPO/DMLS/EI/DS

•Elearning WIPT

Establish Architecture

• Integrate TOL courses and Historical Training Records

• Test and deploy

•Upgrade reporting capabilities

Transition CITPO

Content/Test

New Course

CCQAS .2.7Upgrade/Transition

CCQAS 2.6.7

EAS 2.5

Moved from commercial

Systems to MHS Learn

18 Courses

New Course Development CCQAS 2.8

LMS Version Upgrade 5.0.

Army MTF Pilot

Moncrief/ FT JacksonEvaluate COTS

Regulatory Training Offerings

JCHAO/OSHA/ Hospital Orientation

Develop and Publish Style Guide and LMS

Management Procedures

Evaluate COTS Course

Authoring Applications

77

Evaluation of Medical Continuing Education Vendors

Enhanced Virtual

Classrooms

Web Cast Events (Projected ) Enhancement

New Course Dev

DOEHRS-IH

24 Hours Training

Evaluation of CHCS II Implementation /Training Support CITPO

New CCE Course Dev

16 Hours

DMHRSi Self-Service Upgrade

DMHRSi Files Training Course

DMHRSi Awareness Training Course

Evaluation of DMLSS Hosting

Evaluation Beneficiary

Training Initiatives

USUHS Weapons of Mass Destruction

Training Program (Hosting)

DISA VMS Training

(MHS Version)

Upgrade to 11.10

Transition planning EI/DS, DLS, HIPAA, Tricare University

Continuing Education

Certifications with USUHS

MHS eLearning Office - DRAFT MHS Learning Management System

Next 6 Months

• Expand User Base By 80,000Add 100 Self-paced Courses To The Catalogue

• Integrate Document Management And Web Conferencing

• Transition 3 Tri-Service LMS Initiatives To Our Platform

• Deploy Medical Detainee Training Program

MHS eLearning Office - DRAFT MHS Learning Management System

Under Review for FY 06• Uniformed Services University

– Weapons Of Mass Destruction – International Training Program For Emergency Response Teams.

– Partnership To Accredit Training Program– Graduate Medical Education (Certified Training) 150 Courses– Medical School Lectures (Real-time Web Cast )– Provide Certificates At The Master Level For Executive Skills

Training

• Clinical Program Policy Office– Beneficiary Training – 9.2 Million People– Enterprise Purchase Of JCAHO Regulatory Training Courses

MHS eLearning Office - DRAFT MHS Learning Management System

Show the ValueIt’s a Great Story

• MHS Spends An Estimated $18M Annually– On Web Based JCAHO And Hospital Orientation

Training Alone

• Average MTF/Hospital– Spends $85K Per Year On Some Type Of LMS

Support

• Estimated Centralization Savings – $8M-$10M First Year.

MHS eLearning Office - DRAFT MHS Learning Management System

MHS LEARNhttps://mhslearn.satx.disa.mil

1010