LEADERSHIP & MANAGEMENT

Developing leaders who engage and inspire their teams.

LEADERSHIP & MANAGEMENT We help leaders develop and coach their

employees, which in turn improves productivity

and engagement. The result is leaders who:

Inspire, guide, engage, motivate, and empower

employees

Build collaboration and trust throughout the

organization

Manage employee performance by improving the ability to

set goals and tackle challenges and change

Improvetheoverallefficiencyandeffectivenessofthe

workforce by helping people work better

Yourleaders—frommid-managersandfirst-linemanagerstoindividual

contributors—need effective skills to propel your organization to new heights.

These leadership skills can help every employee:

Contribute and communicate effectively

Feel valued and capable in their jobs

Develop their ability to manage people and projects

Understand their role in the big picture of organizational success

WE HELP LEADERS DEVELOP AND COACH THEIR EMPLOYEES, WHICH IN TURN IMPROVES PRODUCTIVITY AND ENGAGEMENT.

WHAT ARE THE TOP LEADERSHIP DEVELOPMENT CHALLENGES FACED BY CORPORATE LEADERS TODAY?

WHAT DO YOU WANT LEADERS TO DO?Regardless of their development challenge, organizations want frontline and emerging leaders to achieve one or more of a small number of primary behavioral outcomes:

Engage and retain the workforce. Low morale is often the result of ineffective leadership. While an organizationmayinitiallywantto“fix”employees–aperceptionthatrequiresthoughtfuldiscussion–weusually recommend development of both leaders and their teams.

Those facing this challenge may say, “We’re losing too manytalentedpeople,”or“Ourmanagerscan’tseemtoturnthingsaround.”

Build collaboration and trust through common leadership language. Organizationsthatneedtoinitiateleadership development to establish corporate-wide practices usually focus on core competencies.

People facing this challenge may say, “We’ve never had formalleadershiptraining,butweneeditnow,”or“Wewant our managers to use a consistent approach and sharedvocabulary.”

Increase productivity by managing employee performance. Key skills can help leaders and individual contributors improve engagement and productivity. As the manager, supervisor, or leader of a work group, performance leaders are responsible for building these skills by guiding and coaching the performance of their employees.

People facing this challenge might say, “We need help ensuring that employee performance aligns with the directionandstrategyoftheorganization,”or“Ourworkforce could be more productive if there was more consistentcoachingcomingfromtheirmanagers.”

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GET GROUNDED in core leadership skills–forexample,cultivatingstrongwork relationships, delegating, listening actively,andspeakingwithconfidence

STAY PRODUCTIVE by identifying work priorities,settingverifiablegoals,andproductively handling the day-to-day distractionsthatmakeitdifficulttoachieve those goals

COACH OTHERS by creating a motivational climate, giving feedback, helping employees acquire new skills, and offering rewards and recognition

MANAGE PERFORMANCE by clarifying expectations,conductingreviews,andcorrecting problems

MEET CHALLENGES, including technical problems,interpersonalconflict,emotional outbursts, and changing workforce demographics

LEAD TEAMS by inspiring a sense of grouppurpose,developingteamflexibility,andaddressingintrateamconflict

CREATE THE FUTURE by helping others become change-capable and supporting a culture that routinely handles today’s constantly shifting business conditions and priorities

MHI Global’s leadership development programs fall into these categories:GETGROUNDED

— Building Trust Under Pressure: The Basic Principles™— Delegating for Shared Success™— The Hallmarks of Supervisory Success™— Listening in a Hectic World™— SpeakingtoInfluenceOthers™

STAYPRODUCTIVE— IdentifyingWorkPrioritiesAndSettingVerifiableGoals™— Managing Your Priorities™

COACHOTHERS— Shaping a Motivational Workplace™— Giving Needs-Based Feedback™— RealizingTalentinOthers™— OfferingRewardsandRecognition™

MANAGEPERFORMANCE— Planning for Performance Discussions™ — ClarifyingPerformanceExpectations® — Correcting Performance Problems™ — Conducting Performance Reviews™

MEET CHALLENGES— Addressing Emotions at Work™ — ResolvingConflictsWithYourPeers™— Problem-Solving Results: Solutions, Improvements,

and Innovations™

LEAD TEAMS— Developing Team Agility: Day-to-Day Tools™— Building Team Pride and Purpose™— ResolvingConflictsWithinYourTeam™

CREATE THE FUTURE— Activating Change™

leadership@mhiglobal.com

www.mhiglobal.com

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ABOUT MHI GLOBALMHI Global works with organizations across all verticals around the world to build and

sustain customer-focused, high-performance organizations that can drive profitable,

predictable top-line growth. Our unrivaled capabilities, dedicated to customer-

management excellence, come from the combined expertise of powerhouse brands that

make up MHI Global – Miller Heiman, AchieveGlobal, Huthwaite, Channel Enablers and

Impact Learning Systems.