MGT502 Organizational Behavior MCQs …api.ning.com/.../SolvedMCQSofMGT502OrganizationalBehavior_Alotof… · The impact of national culture is similar to the impact of organizational

20. For task conflict to be productive, it should be _____.

a. kept high

b. kept low

c. kept at low-to-moderate levels

d. kept at moderate levels

e. subject to managerial control

(c;; p. 506)

21. Which is not a type of conflict identified by the interactionist view?

1. task 2. organizational 3. relationship 4. process 5. institutional

(b;; p. 506)

22. _____ conflict focuses on interpersonal interaction.

1. Task 2. Job 3. Relationship 4. Process 5. Communication

(c;; p. 506)

23. _____ conflict relates to how the work gets done.

1. Task 2. Job 3. Relationship 4. Process 5. Reactive

(d;; p. 506)

24. _____ conflicts are almost always dysfunctional.

1. Task 2. Job 3. Relationship 4. Process 5. Personal

MGT502 Organizational Behavior MCQshttp://vustudents.ning.com

http://vustudents.ning.com

(c;; p. 506)

25. The most important criterion in determining whether conflict is functional or dysfunctional is _____.

a. overall morale

b. turnover rates

c. absenteeism levels

d. management’s assessment

e. performance

(e;; p. 506)

26. The first stage of the conflict process is termed _____.

a. cognition and personalization

b. behavioral manifestation

c. potential opposition or incompatibility

d. intention

e. habituation

(c;; p. 506)

27. Which of the following is not considered one of the potential sources of conflict?

a. too much communication

b. jurisdictional ambiguity

c. value similarities

d. short job tenure

e. too little communication

(c;; p. 506)

28. The categories of causes or sources of conflict include all of the following except _____.

a. communication

b. structure



c. group interaction

d. personal variables

e. all of the above are causes or sources of conflict

(c;; p. 506)

29. High job specialization can lead to _____ conflict.

a. communication

b. structural

c. personal-variable

d. job-related

e. team

(b; p. 507)

30. Research confirms that participation and conflict are _____.

a. positively correlated

b. counterproductive

c. negatively correlated

d. always present together

e. never present together

(a;; p. 508)

31. Stage II of the conflict process deals with conflict being _____.

a. perceived and felt

b. apparent and experienced

c. expressed and perceived

d. overt and covert

e. internalized

(a; p. 509)



32. In which stage are conflict issues defined?

a. potential opposition

b. cognition and personalization

c. intuitions

d. behavior

e. reaction and transference

(b; p. 509)

33. _____ intervene(s) between people’s perceptions and their overt behavior.

1. Intuition 2. Intention 3. Cognition 4. Attributions 5. Attitudes

(b;; p. 510)

34. The conflict-handling intention of collaborating is _____.

a. assertive and uncooperative

b. assertive and cooperative

c. unassertive and uncooperative

d. unassertive and cooperative

e. affective and reflective

(b;; p. 510)

35. The conflict-handling intention of avoiding is _____.





e. assertive and reflective

(c;; p. 510)



36. The conflict-handling intention of accommodating is _____.





e. reflective and emotional

(d;; p. 510)

37. In assessing intentions, cooperativeness is the degree to which _____.

a. one party attempts to satisfy the other party’s concerns

b. one party attempts to resolve conflict

c. both parties work toward a common goal

d. there is an absence of conflict

e. one party can empathize with the other

(a; p. 510)

38. The dimension of assertiveness refers to situations _____.

a. in which one party attempts to satisfy his/her own concerns

b. in which there is an expression of competition

c. involving a major behavior change

d. that lead to conflict

e. in which one party behaves generously

(a; p. 510)

39. Which is not one of the five conflict-handling intentions?

1. collaborating 2. competing 3. accommodating 4. avoiding 5. resisting

(e;; p. 510-511)



40. Which type of conflict-handling intention results in a person seeking to suppress conflict?

a. competing

b. avoiding

c. accommodating

d. compromising

e. collaborating

(b;; p. 511)

41. Trying to make someone else accept blame for a problem is an example of _____.

a. competing

b. avoiding

c. accommodating

d. compromising

e. collaborating

(a; p. 510)

42. Which of the following conflict-handling orientations might involve attempting to find a win-win solution?

a. avoiding

b. collaborating

c. accommodating

d. compromising

e. mollifying

(b;; p. 510)

20. Which of the following is not a drawback of a narrow span of control?

1. It is expensive. 2. It makes vertical communication in the organization more complex. 3. Supervisors may lose control of their employees. 4. It encourages overly tight supervision. 5. It helps increase organizational efficiency.



(c;; p. 543)

21. The trend in recent years has been toward _____.

1. narrower spans of control 2. wider spans of control 3. a span of control of four 4. an ideal span of control of six to eight 5. eliminating spans of control in favor of team structures

(b; p. 543)

22. If you have a narrow span of control, you have a(n) _____ organization.

1. efficient 2. short 3. tall 4. matrix 5. fat

(c;; p. 542-543)

23. _____ are consistent with recent efforts by companies to reduce costs, cut overhead, speed up decision making, increase flexibility, get closer to customers, and empower employees.

1. Wider spans of control 2. Narrower spans of control 3. Matrix structures 4. Simple structures 5. none of the above

(a;; p. 543)

24. The best definition for centralization is a situation in which decision making _____.

1. is pushed down to lower level employees 2. is concentrated at a single point in the organization 3. depends on the situation 4. is completed in each department and then sent to the president for review 5. is diffused among a large segment of employees

(b; p. 543)

25. In an organization that has high centralization, _____.

a. the corporate headquarters is located centrally to branch offices

b. all top level officials are located within the same geographic area

c. action can be taken more quickly to solve problems



d. new employees have a great deal of legitimate authority

e. top managers make all the decisions and lower level managers merely carry out directions

(e;; p. 543-544)

26. The more that lower-level personnel provide input or are actually given the discretion to make decisions, the more _____ there is within an organization.

a. centralization

b. disempowerment

c. work specialization

d. departmentalization

e. decentralization

(e; p. 543-544)

27. If a job is highly formalized, it would not include which of the following?

a. clearly defined procedures on work processes

b. explicit job description

c. high employee job discretion

d. a large number of organizational rules

e. a consistent and uniform output

(c;; p. 545)

28. Employee discretion is inversely related to _____.

a. complexity

b. standardization

c. specialization

d. departmentalization

e. empowerment

(b; p. 545)



29. Which of the following is not a common organizational design?

1. simple structure 2. bureaucracy 3. centralized structure 4. matrix structure 5. none of the above

(c; p. 545)

30. _____ is characterized by a low degree of departmentalization, wide spans of control, authority centralized in a single person, and little formalization.

a. Bureaucracy

b. Matrix organization

c. Simple structure

d. Team structure

e. Centralized structure

(c; p. 545-546)

31. Which one of the following is consistent with a simple structure?

a. high centralization

b. high horizontal differentiation

c. high employee discretion

d. standardization

e. bureaucracy

(a;; p. 545-546)

32. A ____ is a flat organization.

1. bureaucracy 2. centralized structure 3. matrix structure 4. all of the above 5. none of the above

(e;; p. 545)

33. Simple structure is most widely practiced in small businesses in which _____.



1. the owner also manages the company 2. management is limited to one individual 3. managers have a high degree of influence with the company’s owner 4. managers are hired directly by the company’s owner 5. training budgets are limited

(a;; p. 545-546)

34. A bureaucracy is characterized by all of the following except _____.

a. highly routine operating tasks

b. formalized rules and regulations

c. tasks that are grouped into functional departments

d. decentralized decision making

e. specialization

(d;; p. 546-547)

35. The key component underlying bureaucracies is _____.

a. flexibility

b. standardization

c. dual lines of authority

d. wide span of control

e. the organizational pyramid

(b;; p. 546-547)

36. The strength of the simple structure lies in its _____.

1. efficiency 2. simplicity 3. centralization 4. span of control 5. specialization

(b;; p. 545)

37. Which of the following is not a weakness of the simple structure?

1. It is risky. 2. It is prone to information overload. 3. There is little unity of command. 4. It can lead to slower decision making.



5. It is often insufficient in larger organizations.

(c;; p. 545)

38. The structure that creates dual lines of authority is the _____.

a. organizational structure

b. bureaucracy

c. matrix structure

d. virtual organization

e. simple structure

(c;; p. 548-549)

39. The matrix structure combines which two forms of departmentalization?

a. process and functional

b. functional and product

c. product and process

d. all of the above

e. none of the above

(b;; p. 548-549)

40. The _____ structure violates the unity of command concept.

a. simple

b. virtual

c. matrix

d. team

e. web

(c;; p. 548-549)

41. Which one of the following problems is most likely to occur in a matrix structure?

a. decreased response to environmental change



b. decreased employee motivation

c. loss of economies of scale

d. increases in groupthink

e. employees receiving conflicting directives

(e;; p. 548-549)

42. The strength of the matrix structure is its _____.

a. ability to facilitate coordination

b. economies of scale

c. adherence to chain of command

d. standardization

e. social empowerment

(a;; p. 548-549)

43. The major disadvantage of the matrix structure is _____.

a. the confusion it creates

b. its propensity to foster power struggles

c. the stress it places on individuals

d. none of the above

e. all of the above

(e;; p. 548-549)

20. High formalization in an organization creates all of the following except _____.

1. predictability 2. cohesiveness 3. orderliness 4. consistency 5. none of the above

(b;; p. 577-578)

21. Which of the following statements most accurately describes the impact of national culture on employees?



a. The impact of national culture is greater than the impact of organizational culture.

b. The impact of national culture is less significant than the impact of organizational culture.

c. The impact of national culture is similar to the impact of organizational culture in terms of its effects on employees.

d. The impact of national culture is marginal compared to the impact of organizational culture.

e. The impact of national culture is less apparent than the impact of organizational culture.

(a;; p. 578)

22. Which one of the following is not a function of culture? It _____.

a. conveys a sense of organizational identity

b. shapes employee attitude and behavior

c. affects the organization’s ability to hire capable employees

d. has a boundary-defining role

e. facilitates the generation of commitment

(c; p. 578)

23. Culture performs all the following functions except _____.

a. displaying the dominance of particular organizations

b. enhancing social system stability

c. conveying a sense of identity for organization members

d. facilitating commitment to something larger than individual self-interest

e. defining boundaries

(a; p. 578)

24. As organizations have widened spans of control, flattened structures, introduced teams, reduced formalization, and empowered employees, the _____ provided by a strong culture ensures that everyone is pointed in the same direction.

a. rules and regulations



b. shared meaning

c. rituals

d. socialization

e. rigid hierarchy

(b; p. 572)

25. Culture is most likely to be a liability when _____.

a. it increases the consistency of behavior

b. the organization’s environment is dynamic

c. the organization’s management is ineffectual

d. it reduces ambiguity

e. countercultures are integrated into the dominant cultures

(b; p. 578)

26. Consistency of behavior is an asset to an organization when it faces _____.

a. a dynamic environment

b. an unknown environment

c. social upheaval

d. massive changes

e. a stable environment

(e p. 579)

27. Culture may be a liability because it is a barrier to _____.

a. change

b. diversity

c. mergers and acquisitions

d. all of the above




(d; p. 579)

28. In recent years, _____ has become the primary concern in acquisitions and mergers.

1. cultural compatibility 2. cultural synergy 3. financial advantages 4. product synergy 5. value dominance

(a; p. 580)

29. The ultimate source of an organization’s culture is _____.

a. top management

b. the environment

c. the country in which the organization operates

d. the organization’s founders

e. the belief systems of it employees

(d; p. 581)

30. Culture creation occurs in all of the following ways except when _____.

1. founders hire and keep employees who think and feel the way they do 2. founders indoctrinate and socialize employees to their way of thinking and feeling 3. founders develop their vision covertly 4. founders’ behavior acts as a role model 5. founders refuse to be constrained by previous ideologies

(c; p. 582)

31. All of the following are factors that serve to sustain organizational cultures except _____.

a. selection

b. orientation

c. socialization

d. top management

e. frugality

(e; p. 582)



32. The selection process helps sustain the organization’s culture by _____.

a. establishing and enforcing norms

b. ensuring that candidates fit well within the organization

c. socializing the applicant

d. identifying individuals who have the skills to perform certain jobs

e. rewarding conformity

(b; p. 582)

33. The selection process helps candidates learn about an organization. If employees perceive a conflict between their values and those of the organization, this gives them a chance to _____.

a. work to change the organization

b. express their concerns

c. inform the organization of appropriate changes

d. self-select out of the applicant pool

e. rectify their cognitive dissonance

(d; p. 582)

34. Top management has a major impact on the organization’s culture through _____.

a. establishing norms that filter down through the organization

b. ensuring a proper match of personal and organizational values

c. socializing new applicants in the pre-hiring phase

d. providing a framework for metamorphosis of new hires

e. properly rewarding management’s initiatives

(a; p. 583)

35. The process through which employees are adapted to an organization’s culture is called _____.

a. personalization

b. mentoring



c. socialization

d. institutionalization

e. intimidation

(c; p. 583)

36. The socialization stage that encompasses the learning that occurs before a new member joins an organization is known as_____ socialization.

a. prearrival

b. encounter

c. metamorphosis

d. ritual

e. systemic

(a; p. 583)

37. Which of the following is not a stage of the socialization process?

a. prearrival

b. encounter

c. metamorphosis

d. ritual


(d; p. 584)

38. The correct order for the stages of the socialization process is _____.

a. prearrival, metamorphosis, encounter

b. prearrival, encounter, ritual

c. prearrival, ritual, encounter

d. prearrival, encounter, metamorphosis

e. prearrival, ritual, arrival

(d; p. 584)



39. The employee compares her expectations to organizational reality in which stage of socialization?

a. prearrival

b. encounter

c. metamorphosis

d. ritual

e. analysis

(b; p. 584)

40. The time when a new employee sees what the organization is really like and realizes that expectations and reality may diverge is called the _____ stage.

a. encounter

b. exploration

c. establishment

d. metamorphosis

e. mirroring

(a; p. 584)

41. Employee attitudes and behavior change during the _____ stage of socialization.

a. establishment

b. transformation

c. encounter

d. metamorphosis

e. cocoon

(d; p. 584)

42. If there is a basic conflict between the individual’s expectations and the reality of working in an organization, the employee is most likely to be disillusioned and quit during which stage of socialization?

a. prearrival

b. ritual



c. encounter

d. metamorphosis

e. reflection

(c; p. 584)

43. New employees are usually comfortable with their organizations by the end of the _____ stage of socialization.

a. encounter

b. exploration

c. establishment

d. metamorphosis

e. adaptation

(d; p. 584)

44. Which of the following is not a means of transmitting culture within an organization?

1. stories 2. aversion therapy 3. rituals 4. language 5. material symbols

(b; p. 587)

45. Which one of the following terms is not a component of socialization rituals?

a. material symbols

b. sequenced activities

c. repetition

d. key values

e. reinforcement

(a; p. 587)

According to Luthans, successful managers are defined in terms of:



A) the rate and quantity of pay raises.

B) the satisfaction and commitment of their employees.

C) the speed of their promotion.

D) quantity and quality of their performance.

Page Ref: 8

2) Which one of the following would not be considered a human skill in Katz's structure?

A) communicating

B) working as part of a team

C) resolving conflicts

D) reporting

Page Ref: 7-8

3) ________ asks managers to reconsider how work would be done and their organization structured if they were starting over

A) Process control

B) Management reengineering

C) Process reengineering

D) Management control

Page Ref: 20

4) While ________ focuses on differences between people from different countries, ________ addresses differences among people within given countries.

A) culturization; workforce diversity

B) culture; diversity



C) globalization; workforce diversity

D) workforce diversity; globalization

Page Ref: 17

5) Learning techniques that allow individuals to manage their own behavior so that less external management control is necessary are termed

A) reengineering.

B) self-management.

C) MBO.

D) mentor programs.

Page Ref: 60

6) A number of individual-difference factors have been found to significantly influence learning and training outcomes. All the following are included in these factors, except

A) age

B) personality

C) ability

D) motivational level

Page Ref: 53

Your division is made up of four people with very different biological characteristics. Gina is 27 years old, single and female. She has been with the company only six months. Jonathan is 63 years old and a widower. Jonathan has been with the company for thirty years. Sally is a single mother with four children who has been working here for five years.

7) You would expect ________ to be the first employee to choose telecommuting or a flexible work schedule

A) Robert



B) Sally

C) Gina

D) Jonathan

Page Ref: 44

MGT502 - Organizational Behaviour (Online quiz # 2)

Question # 1 of 10 ( Start time: 10:48:09 PM ) Total Marks: 1 What are the three classes of factors that influence perception? Select correct option: Factors in the setting, factors in the environment and factors in the motives Factors in the perceiver, factors in the target and factors in the situation Factors in the character, factors in knowledge and factors in experience Factors in the personality, factors in the character and factors in the values Question # 2 of 10 ( Start time: 10:49:22 PM ) Total Marks: 1 Job satisfaction is best described as ____________. Select correct option: A result A value An attitude A discipline Question # 3 of 10 ( Start time: 10:50:30 PM ) Total Marks: 1 In the following steps in decision making, which would come first? Select correct option: Generate alternatives Rating of alternative Make a choice Implement the decision Question # 4 of 10 ( Start time: 10:51:00 PM ) Total Marks: 1 Values like working hard, being creative and honest are the means which lead towards achieving organizational goals. Which of the following term best describes these values? Select correct option: Terminal values Instrumental values Theoretical values



Social values Question # 5 of 10 ( Start time: 10:52:23 PM ) Total Marks: 1 Which of the following is the most productive stage in group development? Select correct option: Producing Increasing Maturity Performing Question # 6 of 10 ( Start time: 10:53:23 PM ) Total Marks: 1 What does consensus refer to in attribution theory? Select correct option: There is general agreement about a perception Different people perceive a situation similarly Different people respond the same way in the same situation All people behave precisely the same way in certain situations Question # 7 of 10 ( Start time: 10:54:40 PM ) Total Marks: 1 In attribution theory, what is distinctiveness? Select correct option: Whether an individual displays consistent behaviors in different situations Whether an individual displays different behaviors in different situations Whether an individual displays consistent behaviors in similar situations Whether an individual displays different behaviors in similar situations Question # 8 of 10 ( Start time: 10:55:08 PM ) Total Marks: 1 Organizational members who intentionally violate established norms that result in negative consequences for the organization, its members, or both, show: Select correct option: Deviant Workplace Behavior Emotional Labor Interpersonal Skills Social Skills Question # 9 of 10 ( Start time: 10:55:46 PM ) Total Marks: 1 Today’s managers understand that the success of any effort at improving quality and productivity must include _____. Select correct option:



Quality management programs Customer service improvements Employee’s participation Manufacturing simplification Reference Question # 10 of 10 ( Start time: 10:56:21 PM ) Total Marks: 1 What does MBO provide for the individual employee? Select correct option: Specific personal performance objectives Precise job descriptions Explicit task objectives Clear direction and purpose

MGT502 - Organizational Behaviour (Online quiz # 2) 2

All of the following are true about learning EXCEPT that it :

Select correct option:

Can have a very short duration

Requires a change in behavior

Requires some form of experience

Affects aptitude

_____ is a measure of how organizations are becoming more heterogeneous in terms of gender, race, and ethnicity. Select correct option:

Workforce diversity

Affirmative action

Organizational culture

Operational homogeneity



The degree, to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is __________. Select correct option:

Job satisfaction

Job involvement

Job stability

Job enrichment

Reference

What is/are the key element(s) of motivation? Select correct option:

Intensity

Direction

Persistence

All of the given options

Ref: “The processes that account for an individual’s intensity, direction and persistence of effort toward attaining a goal”

Eden Corp has installed a new email system, but many staff members do not know of its features. Upper management decides to allocate a small portion of the company’s budget to solving this problem. A team that uses rational decision making to arrive at a solution should be aware that this case deviates from the assumptions of the rational decision making model in what way? Select correct option:

There are cost constraints

The problem is not clearly defined

The options available to the team are not known



There are constraints on the options available

Mr. Hussain is a salesperson. He remembers the names of his customers easily because he is able to retain and recall past experience. He is able in which of the following dimensions of intellectual ability? Select correct option:

Memory

Number Aptitude

Deductive Reasoning

Perceptual speed

What is the term used for a general impression about an individual based on a single characteristic such as intelligence, sociability, or appearance? Select correct option:

The contrast effect

Personal bias

The halo effect

Projection

Which one of the following words is the best synonym for “ability”, as the term is used in organizational behavior? Select correct option:

Motivation

Capacity

Experience

Wisdom

Factors other than satisfaction that impact one’s decision to leave a current job include all of the following EXCEPT: Select correct option:



Labor market conditions

Length of tenure with the organization

Expectations about alternative job opportunities

Organizational citizenship behavior

What do we call it when we judge someone on the basis of our perception of the group to which he/she belongs? Select correct option:

Stereotyping

Categorizing

Halo effect

Prototyping

MGT502 - Organizational Behaviour (Online quiz # 2) 3

Question # 1 of 10 ( Start time: 10:48:09 PM ) Total Marks: 1 What are the three classes of factors that influence perception? Select correct option:

Factors in the setting, factors in the environment and factors in the motives

Factors in the perceiver, factors in the target and factors in the situation

Factors in the character, factors in knowledge and factors in experience

Factors in the personality, factors in the character and factors in the values

Question # 2 of 10 ( Start time: 10:49:22 PM ) Total Marks: 1 Job satisfaction is best described as ____________. Select correct option:

A result

A value



An attitude

A discipline

Two important work attitudes are job satisfaction and organizational commitment. Job satisfaction is the collection of feelings and beliefs that people have about their organization as a whole. Work attitudes have three components: an affective component (how a person feels about a job), a cognitive component (what a person thinks about a job), and a behavioral component (what a person thinks about how to behave on the job).

Question # 3 of 10 ( Start time: 10:50:30 PM ) Total Marks: 1 In the following steps in decision making, which would come first? Select correct option:

Generate alternatives

Rating of alternative

Make a choice

Implement the decision

Question # 4 of 10 ( Start time: 10:51:00 PM ) Total Marks: 1 Values like working hard, being creative and honest are the means which lead towards achieving organizational goals. Which of the following term best describes these values? Select correct option:

Terminal values

Instrumental values

Theoretical values

Social values

( Instrumental values. • Preferences for the means to be used in achieving desired ends.) Question # 5 of 10 ( Start time: 10:52:23 PM ) Total Marks: 1 Which of the following is the most productive stage in group development? Select correct option:

Producing



Increasing

Maturity

Performing

There is no such thing producing rather performing

Question # 6 of 10 ( Start time: 10:53:23 PM ) Total Marks: 1 What does consensus refer to in attribution theory? Select correct option:

There is general agreement about a perception

Different people perceive a situation similarly

Different people respond the same way in the same situation

All people behave precisely the same way in certain situations

Consensus occurs if everyone who is faced with a similar situation responds in the same way. If consensus is high, you would be expected to give an external attribution to the employee’s tardiness, whereas if other employees who took the same route made it to work on time, your conclusion as to causation would be internal.

Question # 7 of 10 ( Start time: 10:54:40 PM ) Total Marks: 1 In attribution theory, what is distinctiveness? Select correct option:

Whether an individual displays consistent behaviors in different situations

Whether an individual displays different behaviors in different situations

Whether an individual displays consistent behaviors in similar situations

Whether an individual displays different behaviors in similar situations

Question # 8 of 10 ( Start time: 10:55:08 PM ) Total Marks: 1 Organizational members who intentionally violate established norms that result in negative consequences for the organization, its members, or both, show: Select correct option:



Deviant Workplace Behavior

Emotional Labor

Interpersonal Skills

Social Skills

Question # 9 of 10 ( Start time: 10:55:46 PM ) Total Marks: 1 Today’s managers understand that the success of any effort at improving quality and productivity must include _____. Select correct option:

Quality management programs

Customer service improvements

Employee’s participation

Manufacturing simplification

Question # 10 of 10 ( Start time: 10:56:21 PM ) Total Marks: 1 What does MBO provide for the individual employee? Select correct option:

Specific personal performance objectives

Precise job descriptions

Explicit task objectives

Clear direction and purpose

. An OB study is least likely to be used to focus in which of the following problems?

A. An increase in absenteeism at a certain company

B. A fall in productivity in one shift of a manufacturing plant C. A decrease in sales due to growing foreign competition D. Excessive turnover in volunteer workers at a non-profit organization



2. The topic of motivation in OB has been most influenced by which behavioral science discipline?

A. Psychology B. Sociology C. Political science D. Corporate strategy

3. As a manager, one of Ali’s duties is to present awards to outstanding employees within his department. Which Mintzberg’s managerial role is Ali performing, when he does this?

A. Leadership role B. Monitor role C. Figurehead role D. Spokesperson role

4. Which one of the following would NOT be considered a human skill in Katz’s structure?

A. Decision making B. Communicating C. Working as part of a team D. Listening to others

5. Using operant conditioning, which of the following is NOT a method that can be used to change behavior?

A. Negative reinforcement B. Punishment C. Counseling D. Positive reinforcement

6. Suspending an employee for dishonest behavior is an example of which method of shaping behavior?

A. Extinction B. Punishment C. Positive reinforcement D. Negative reinforcement



7. Which of the following terminal values was ranked as the most important by executives?

A. Freedom B. Self-respect C. Family security D. Social security

8. A high score in which dimension of the Big Five model predicts good job performance for all occupational groups?

A. Agreeableness B. Conscientiousness C. Emotional stability D. Openness to experience

10. Which of the following is an example of an attitude?

A. Satisfaction of a person with a job well done B. The opinion that it is never acceptable to steal C. Anger at being unfairly accused of a wrongdoing D. The avoidance of a restaurant where one once received bad service

11. Factors other than satisfaction that impact one’s decision to leave a current job include all of the following EXCEPT:

A. Labor market conditions B. Length of tenure with the organization C. Expectations about alternative job opportunities D. Organizational citizenship behavior

12. Job satisfaction is best described as _____.

A. A result B. A value C. An attitude D. A discipline

13. Hanif is dissatisfied with his job but believes that his supervisor is a good man who will do the right thing. Hanif has decided that if he just waits, conditions will improve. Hanif’s approach to this problem is termed _____.



A. Exit B. Voice C. Loyalty D. Neglect

14. “Fawad is easy-going at home, but at work he becomes very tense and anxious.” This statement attributes Fawad’s personality more to which of the following?

A. Heredity B. Environment C. Situation D. Locus of control

15. People with which type of personality trait commonly make poor decisions because they make them too fast.

A. Self-monitors B. Extroverts C. Type As D. Type Bs

16. Asad, one of your newest employees, is an extravert. Which of the following statements is least likely to be true?

A. Asad will probably attend the company picnic B. Asad will be suited to a managerial or sales position C. Asad will probably have a large number of relationships D. Asad will perform well on specialized, detail-oriented tasks

17. Sadaf has a low absenteeism rate. She takes responsibility for his health and has good health habits. She is likely to have a(an): A. Internal locus of control B. External locus of control C. Core locus of control D. High emotional stability level

18. Rizwan is low on conscientiousness. This would lead you to suspect that which of the following statements is most likely to be true about Rizwan?



A. He will find comfort in the familiar B. He will be easily distracted C. He will be comfortable with solitude D. He will be nervous, depressed, and insecure

19. Emotional intelligence appears to be especially relevant in jobs that demand which of the following?

A. Charisma B. Commitment C. Social Interaction D. Leadership Skills

20. Asma is an honest and straightforward lady. She believes her employees are all similarly honest and straightforward, ignoring signs that they may be manipulating her. What perceptual shortcut is Asma most likely using?

A. Contrast effect B. Halo effect C. Stereotyping D. Projection

The time at which an object or event is seen is an example of what type of factor influencing the perceptual process?


Perceiver

Target

Reality

Situation

The time at which an object or event is seen can influence

attention, as can location, light, heat or any number of situational factors



Mrs. Hillary Clinton gained political capital by her marriage to the President Clinton is an example of which of the following power?


Referent power

Legitimate power

Reward power

Expert power

Some examples of referent power are: (a) each of the last seven White House press secretaries have been paid handsomely for their memoirs relating to their presence at the seat of government;

(b) Mrs. Hillary Clinton gained political capital by her marriage to the President;

These MCQ are not crossed checked these are just for idea

A threatened strike action by a labor union to force the management to accept their demands is an example of which of the following power? Select correct option: Referent power Legitimate power Reward power Coercive power



When a bank robber points a gun at a bank employee, his base of power is:

Select correct option: Coercive Punitive Positional Authoritative

Which of the following departmentalization can be considered necessary in an organization where the company’s products fall into several categories with very different production methods for each category? Select correct option: Customer Production Process Matrix

What sort of actions is most likely to be attributed to external causes? Select correct option: Actions that have high distinctiveness, high consensus and high consistency Actions that have high distinctiveness, high consensus and low consistency Actions that have high distinctiveness, low consensus and low consistency Actions that have low distinctiveness, low consistency and high consensus

Values like working hard, being creative and honest are the means which lead towards achieving organizational goals. Which of the following term best describes these values? Select correct option: Terminal values Instrumental values Theoretical values Social values

Instrumental values. • Preferences for the means to be used in achieving desired ends.)



Which of the following techniques most restricts discussion or interpersonal communication during the decision-making process? Select correct option: Nominal group Brainstorm Electronic meeting Groupthink

According to attribution theory, which of the following is an example of externally caused behavior? Select correct option: An employee is late because of a flat tire An employee was promoted because of his abilities An employee was fired because he slept on the job An employee was promoted because he was hard working

Several key dimensions to any organization’s environment have been found. Which of the following is one of these key dimensions? Select correct option: Productivity Complexity Interdependence Collaboration

which of the following tactics involves an individual in the decision-making process? Select correct option: Ingratiation Exchange Pressure Inspirational appeals

As a manager, one of Ali’s duties is to present awards to outstanding employees within his department. Which Mintzberg managerial role is Ali performing, when he does this? Select correct option:



Leadership role Monitor role Figurehead role Spokesperson role

Which of the following types of teams would most likely empower its team members to make work-related decisions?

Select correct option: Technical Self-managed Problem-solving Management

What do we call the process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment? Select correct option: Perception Interpretation Social verification Environmental analysis

Which of the following factors make it imperative that organizations be fast and flexible? Select correct option: Temporariness Corporate excess Advances in corporate strategy Globalization

“Fahad is easy-going at home, but at work he becomes very tense and anxious.” This statement attributes Fahad’s personality more to which of the following? Select correct option: Heredity Environment Situation Locus of control

Which of the following is NOT considered as a driving force of internal change? Select correct option: Organizational crisis Working environment



Declining effectiveness Societal pressures

An individual most likely to engage in political behavior would have all of the following except a/an : Select correct option: High need for power High ability to self monitor High charisma rating Internal locus of control

Which of the following is NOT considered as a driving force of internal change? Select correct option: Organizational crisis Working environment Declining effectiveness Societal pressures

All of the following are characteristics of the organic model except: Select correct option: Cross-functional teams Narrow spans of control Cross-hierarchical teams Employee discretion

People with which type of personality trait commonly make poor decisions because they make them too fast? Select correct option: Type As Type Bs Self-monitors Extrovert

All of the following are characteristics of the organic model except: Select correct option: Cross-functional teams Narrow spans of control Cross-hierarchical teams Employee discretion



The belief that “violence is wrong” is an evaluative statement. Such an opinion constitutes which of the following component of an attitude? Select correct option: Cognitive Affective Behavioral Reflective

The management of Chanab Corporation discovers that its market is clearly divided between very different types of clients, with different support needs. To respond to this market diversity, management will probably choose to which of the following type of departmentalization? Select correct option: Requirements Support Customer Matrix

Ineffective planning of workforce would be highlighted by: Select correct option: Recruitment and selection problems The need to out source some of the production A need to offer retraining to current employees An opportunity to increase the use of mechanization

Values like working hard, being creative and honest are the means which lead towards achieving organizational goals. Which of the following term best describes these values? Select correct option: Terminal values Instrumental values Theoretical values Social values

Organizing workshops and meetings to explain the changing nature of work is an example of which of the following tactics to overcome resistance? Select correct option: Manipulation and cooptation Education and communication



Participation Negotiation

How is the satisfying decision maker best characterized? Select correct option: As using rationality As using bounded rationality As affected by anchoring bias As relying on others to make decision

A person or group with a direct interest, involvement, or investment in organization is called ____________. Select correct option: Shareholder Stakeholder Stockholder Patron

Trust and trustworthiness affect a leader’s access to: Select correct option: Dedication and achievement Persuasion and control Power and influence

One of the shortcuts used to judge others involves evaluating a person based on how he/she compares to other individuals on the same characteristic. What is this shortcut called? Select correct option: Selective perception The contrast effect The halo effect Stereotyping

Which of the following abilities one should have to perform the job of a beach lifeguard? Select correct option: To have strong muscles only To have inductive reasoning skills To have deductive reasoning skills Strong spatial-visualization abilities and body coordination



Sabohi has a job which pays an excellent salary. She has a good relationship with her peers and her supervisors. She also likes the fact that the company policy fits well with what she personally believes, and that she has received considerable recognition for her achievements at the company. Which of these factors is 'MOST likely' responsible for the fact that Sabohi loves her job? Select correct option: High compensation Good nature of peer relationships Good nature of supervisor relationships Recognition for her achievements

Which of the following is one of the most popular ways to group activities? Select correct option: Product Function Geography Process

Asad, one of your newest employees, is an extravert. Which of the following statements is LEAST likely to be true? Select correct option: Asad will probably attend the company picnic Asad will be suited to a managerial or sales position Asad will probably have a large number of relationships Asad will perform well on specialized, detail-oriented tasks

Which is NOT a type of conflict identified by the interactionist view? Select correct option: Organizational Relationship Process Institutional

Transactional leadership is addressed by all of the following leadership theories EXCEPT: Select correct option: Transformational leadership theory Path-goal theory Fiedler's leadership model The leader-participation model



The basis by which jobs are grouped together is termed ___. Select correct option: Bureaucracy Specialization Centralization Departmentalization

Which of the following is the strength of the matrix structure? Select correct option: Economies of scale Social empowerment Ability to facilitate coordination Adherence to chain of command

Which of the following is not a core topic of organizational behavior? Select correct option: Motivation Attitude development Conflict Resource allocation

Which of the following term refers to how an organization transfers its inputs into outputs? Select correct option: Production Technology Operations Process

Which of the following option shows the quality of continuing steadily despite of problems or difficulties? Select correct option: Persistence Intensity Direction Meditation

Hanif is dissatisfied with his job but believes that his supervisor is a good man who will do the right thing. Hanif has decided that if he just waits, conditions will improve. Henry’s approach to this problem is termed as: Select correct option: Exit



Voice Loyalty Neglect

The two parties eventually agree to ask M.S Qureshi, an attorney and trusted friend, to help them informally to solve their problem. Sam's role is that of a(n): Select correct option: Mediator Arbitrator Conciliator Consultant

While managing political behaviors in organization, the manager requires discouraging: Select correct option: Negotiation Relationships Self interest Dialogue

Which of the following is NOT a key component of emotional intelligence? Select correct option: Self-awareness Self-management Commitment Empathy

Your physician has advised you to take a series of medications. You comply because of his _________power. Select correct option: Referent Formal Expert Personal

Conflict a mother feels between being a friend to their children and also being a disciplinarian explains which of the following type of conflict? Select correct option:



Intergroup Conflict Interpersonal Conflict Interrole Conflict Intrarole Conflict

Which of the following will influence the method of recruitment and selection used by a company? Select correct option: The size of organization The economic conditions of country The emerging trends in technology The social and ethical demands

in which of the following career stage; an individual gets his first job, gets accepted by his peers, learns in this job, and also gains the first tangible evidence of success or failure? Select correct option: Growth stage Exploration stage Establishment stage Maintenance stage

Asad and Saad are working in a company. There occurs a conflict between the two due to different views on some decisions. Both are indulging in what type of conflict? Select correct option: Interpersonal Conflict Interorganizational Conflict Intergroup Conflict Person-role Conflict

Ability to understand what is read or heard and the relationship of words to each other is called _________ Select correct option: Verbal comprehension Non verbal comprehension Perceptual speed Memory

Which of the following network structure requires high emergence of leadership? Select correct option: Wheel



Chain All-channel Diverse

What is generally the result of groupthink? Select correct option: Higher quality decisions More risky decisions Less critical analysis Unpopular decisions

How is gain-sharing an improvement on profit sharing? Select correct option: It focuses on productivity gains rather than profits Superior employees can receive incentive even when the organization isn’t profitable It does not distribute profits, only gains in profits It rewards behaviors that are less influenced by external factors

The ___ of an environment refers to the degree to which it can support growth. Select correct option: Capacity Qualifications Capability Permeability

When an organization introduces step by step small routines changes then it is called: Select correct option: Radical change Incremental change Reactive change Anticipatory change



The management of Z&H Corporation is rethinking and redesigning those processes by which the organization can create value and get-ridding itself from operations that have become antiquated in the computer age. What is Z&H doing? Select correct option: Merger Downsizing Rightsizing Reengineering

Which of the following point determine stable environment? Select correct option: High rate of change Organic structure Predictable change Ambiguous change

Asim telephones her employee, Nadeem, to let him know that today’s meeting has been moved to one o’clock. In the communication process, Asim is: Select correct option: The sender The receiver The channel The encoder

Which of the following network structure requires high emergence of leadership? Select correct option: Wheel Chain All-channel Diverse

Which of the following is one of the relationships proposed in expectancy theory? Select correct option: Reward-satisfaction relationship Satisfaction-performance relationship Rewards-personal goals relationship Effort-satisfaction relationship



A threatened strike action by a labor union to force the management to accept their demands is an example of which of the following power? Select correct option: Referent power Legitimate power Reward power Coercive power

Rizwan is low on conscientiousness. This would lead you to suspect that which of the following statements is most likely to be true about Rizwan? Select correct option: He will be easily distracted He will find comfort in the familiar He will be comfortable with solitude He will be nervous, depressed, and insecure

Which of the following is not considered as a characteristic of organizations? Select correct option: Social entities Goal oriented Closed system Deliberately structured

Which of the following is not considered as a characteristic of organizations? Select correct option: Social entities Goal oriented Closed system Deliberately structured

In the modern work world, where higher-level trust has been largely destroyed because of broken promises, it is likely to be replaced with which of the following type of trust? Select correct option: Reliance-based



Dependence-based Knowledge-based Identity-based

Which of the following terms is part of the definition of a strong culture? Select correct option: Low behavioral controls Narrowly shared values Deeply held values Weakly held values

by most contemporary researchers? Select correct option: Anger Fear Hate Sadness

Which of the following departmentalization can be considered necessary in an organization where the company’s products fall into several categories with very different production methods for each category? Select correct option: Customer Production Process Matrix

The ABC company has trouble in filling the open positions with appropriate candidates. The selection processes used by human resources have not yet adjusted to the new criteria required for the restructured job positions. This problem is an example of which kind of resistance to change? Select correct option: Structural inertia Limited focus of change Group inertia Threat to expertise

A reduction in the rank, status, or position of somebody or something is known as: Select correct option:



Layoff Attrition Demotion Firing

Which of the following has proven to be a particularly good predictor for jobs that require cognitive complexity? Select correct option: Intelligence tests Integrity evaluations Work sampling



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MGT502 Organizational Behavior MCQs …api.ning.com/.../SolvedMCQSofMGT502OrganizationalBehavior_Alotof… · The impact of national culture is similar to the impact of organizational