MGT502 Organizational Behavior MCQs impact of national culture is similar to the impact of organizational culture

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  • 20. For task conflict to be productive, it should be _____.

    a. kept high

    b. kept low

    c. kept at low-to-moderate levels

    d. kept at moderate levels

    e. subject to managerial control

    (c;; p. 506)

    21. Which is not a type of conflict identified by the interactionist view?

    1. task 2. organizational 3. relationship 4. process 5. institutional

    (b;; p. 506)

    22. _____ conflict focuses on interpersonal interaction.

    1. Task 2. Job 3. Relationship 4. Process 5. Communication

    (c;; p. 506)

    23. _____ conflict relates to how the work gets done.

    1. Task 2. Job 3. Relationship 4. Process 5. Reactive

    (d;; p. 506)

    24. _____ conflicts are almost always dysfunctional.

    1. Task 2. Job 3. Relationship 4. Process 5. Personal

    MGT502 Organizational Behavior MCQs

  • (c;; p. 506)

    25. The most important criterion in determining whether conflict is functional or dysfunctional is _____.

    a. overall morale

    b. turnover rates

    c. absenteeism levels

    d. managements assessment

    e. performance

    (e;; p. 506)

    26. The first stage of the conflict process is termed _____.

    a. cognition and personalization

    b. behavioral manifestation

    c. potential opposition or incompatibility

    d. intention

    e. habituation

    (c;; p. 506)

    27. Which of the following is not considered one of the potential sources of conflict?

    a. too much communication

    b. jurisdictional ambiguity

    c. value similarities

    d. short job tenure

    e. too little communication

    (c;; p. 506)

    28. The categories of causes or sources of conflict include all of the following except _____.

    a. communication

    b. structure

    MGT502 Organizational Behavior MCQs

  • c. group interaction

    d. personal variables

    e. all of the above are causes or sources of conflict

    (c;; p. 506)

    29. High job specialization can lead to _____ conflict.

    a. communication

    b. structural

    c. personal-variable

    d. job-related

    e. team

    (b; p. 507)

    30. Research confirms that participation and conflict are _____.

    a. positively correlated

    b. counterproductive

    c. negatively correlated

    d. always present together

    e. never present together

    (a;; p. 508)

    31. Stage II of the conflict process deals with conflict being _____.

    a. perceived and felt

    b. apparent and experienced

    c. expressed and perceived

    d. overt and covert

    e. internalized

    (a; p. 509)

    MGT502 Organizational Behavior MCQs

  • 32. In which stage are conflict issues defined?

    a. potential opposition

    b. cognition and personalization

    c. intuitions

    d. behavior

    e. reaction and transference

    (b; p. 509)

    33. _____ intervene(s) between peoples perceptions and their overt behavior.

    1. Intuition 2. Intention 3. Cognition 4. Attributions 5. Attitudes

    (b;; p. 510)

    34. The conflict-handling intention of collaborating is _____.

    a. assertive and uncooperative

    b. assertive and cooperative

    c. unassertive and uncooperative

    d. unassertive and cooperative

    e. affective and reflective

    (b;; p. 510)

    35. The conflict-handling intention of avoiding is _____.

    a. assertive and uncooperative

    b. assertive and cooperative

    c. unassertive and uncooperative

    d. unassertive and cooperative

    e. assertive and reflective

    (c;; p. 510)

    MGT502 Organizational Behavior MCQs

  • 36. The conflict-handling intention of accommodating is _____.

    a. assertive and uncooperative

    b. assertive and cooperative

    c. unassertive and uncooperative

    d. unassertive and cooperative

    e. reflective and emotional

    (d;; p. 510)

    37. In assessing intentions, cooperativeness is the degree to which _____.

    a. one party attempts to satisfy the other partys concerns

    b. one party attempts to resolve conflict

    c. both parties work toward a common goal

    d. there is an absence of conflict

    e. one party can empathize with the other

    (a; p. 510)

    38. The dimension of assertiveness refers to situations _____.

    a. in which one party attempts to satisfy his/her own concerns

    b. in which there is an expression of competition

    c. involving a major behavior change

    d. that lead to conflict

    e. in which one party behaves generously

    (a; p. 510)

    39. Which is not one of the five conflict-handling intentions?

    1. collaborating 2. competing 3. accommodating 4. avoiding 5. resisting

    (e;; p. 510-511)

    MGT502 Organizational Behavior MCQs

  • 40. Which type of conflict-handling intention results in a person seeking to suppress conflict?

    a. competing

    b. avoiding

    c. accommodating

    d. compromising

    e. collaborating

    (b;; p. 511)

    41. Trying to make someone else accept blame for a problem is an example of _____.

    a. competing

    b. avoiding

    c. accommodating

    d. compromising

    e. collaborating

    (a; p. 510)

    42. Which of the following conflict-handling orientations might involve attempting to find a win-win solution?

    a. avoiding

    b. collaborating

    c. accommodating

    d. compromising

    e. mollifying

    (b;; p. 510)

    20. Which of the following is not a drawback of a narrow span of control?

    1. It is expensive. 2. It makes vertical communication in the organization more complex. 3. Supervisors may lose control of their employees. 4. It encourages overly tight supervision. 5. It helps increase organizational efficiency.

    MGT502 Organizational Behavior MCQs

  • (c;; p. 543)

    21. The trend in recent years has been toward _____.

    1. narrower spans of control 2. wider spans of control 3. a span of control of four 4. an ideal span of control of six to eight 5. eliminating spans of control in favor of team structures

    (b; p. 543)

    22. If you have a narrow span of control, you have a(n) _____ organization.

    1. efficient 2. short 3. tall 4. matrix 5. fat

    (c;; p. 542-543)

    23. _____ are consistent with recent efforts by companies to reduce costs, cut overhead, speed up decision making, increase flexibility, get closer to customers, and empower employees.

    1. Wider spans of control 2. Narrower spans of control 3. Matrix structures 4. Simple structures 5. none of the above

    (a;; p. 543)

    24. The best definition for centralization is a situation in which decision making _____.

    1. is pushed down to lower level employees 2. is concentrated at a single point in the organization 3. depends on the situation 4. is completed in each department and then sent to the president for review 5. is diffused among a large segment of employees

    (b; p. 543)

    25. In an organization that has high centralization, _____.

    a. the corporate headquarters is located centrally to branch offices

    b. all top level officials are located within the same geographic area

    c. action can be taken more quickly to solve problems

    MGT502 Organizational Behavior MCQs

  • d. new employees have a great deal of legitimate authority

    e. top managers make all the decisions and lower level managers merely carry out directions

    (e;; p. 543-544)

    26. The more that lower-level personnel provide input or are actually given the discretion to make decisions, the more _____ there is within an organization.

    a. centralization

    b. disempowerment

    c. work specialization

    d. departmentalization

    e. decentralization

    (e; p. 543-544)

    27. If a job is highly formalized, it would not include which of the following?

    a. clearly defined procedures on work processes

    b. explicit job description

    c. high employee job discretion

    d. a large number of organizational rules

    e. a consistent and uniform output

    (c;; p. 545)

    28. Employee discretion is inversely related to _____.

    a. complexity

    b. standardization

    c. specialization

    d. departmentalization

    e. empowerment

    (b; p. 545)

    MGT502 Organizational Behavior MCQs

  • 29. Which of the following is not a common organizational design?

    1. simple structure 2. bureaucracy 3. centralized structure 4. matrix structure 5. none of the above

    (c; p. 545)

    30. _____ is characterized by a low degree of departmentalization, wide spans of control, authority centralized in a single person, and little formalization.

    a. Bureaucracy

    b. Matrix organization

    c. Simple structure

    d. Team structure

    e. Centralized structure

    (c; p. 545-546)

    31. Which one of the following is consistent with a simple structure?

    a. high centralization

    b. high horizontal differentiation

    c. high employee discretion

    d. standardization

    e. bureaucracy

    (a;; p. 54