MGT1761BU Swisscom Modernizes Its Cloud for … · > Swisscom Enterprise Cloud ... –Outsourcing 2.0 is service driven! ... Swisscom Modernizes Its Cloud for Enterprises with VMware

Stephan Massalt,VP Cloud Swisscom Cloud Lab Ltd.

Paul Kennedy, Chief Functional Architect vRealizeAutomation - VMware

MGT1761BU

#VMworld #MGT1761BU

Swisscom Modernizes Its Cloud for Enterprises with VMware

Our Cloud Journey 2013 - Present

VMworld 2017 Content: Not fo

r publication or distri

bution

• This presentation may contain product features that are currently under development.

• This overview of new technology represents no commitment from VMware to deliver these features in any generally available product.

• Features are subject to change, and must not be included in contracts, purchase orders, or sales agreements of any kind.

• Technical feasibility and market demand will affect final delivery.

• Pricing and packaging for any new technologies or features discussed or presented have not been determined.

Disclaimer

CONFIDENTIAL 3



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#MGT1761BU CONFIDENTIAL 4

Swisscom. That’s us.




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#MGT1761BU CONFIDENTIAL

3.5 millionUltra-fast broadband

connections

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Swisscom customer key figures as at 31 December 2016

1.5 millionSwisscom TV

customers

2.4 millionfixed-line network

customers

6.6 millionmobile

communications customers

1.5 millionAll IP connections

August 28, 2017



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Global trends are placing new demands on Swisscom

Cashflow

Dividends

Future-oriented infrastructure

Flexibility

Investment

Digitisation

Innovation

Security

• Saturated market for price-aggressive competition (B2C/B2B)

• Digitisation brings with it new competitors from other industries (e.g. the post office)

• National isolated solutions make scalability more difficult

Local competition

• IT companies offer services over our network

• Global competitors with economies of scale and low prices (e.g. Amazon)

• Customer contact and data are being transferred abroad

• Partners become competitors (e.g. Microsoft)

Global competition



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How we started the Swisscom Cloud




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> Swisscom Enterprise Cloud

– IT operations oriented IaaS

– Traditional (Mode 1) IT

– Infrastructure management

> Private

– EC: Enterprise Outsourcing (Self Service)

> Public & Virtual Private

– DCS: Dynamic Compute (Pay as you Go)

> Swisscom Application Cloud

– Developer oriented PaaS

– Cloud native (Mode 2) applications

– Services marketplace

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IT Cloud – Two core propositions

Mode 1&2: Gartner Research – https://research.gartner.com/definition-whatis-bimodalSe

rvic

esA

pp

licat

ion

s

Dynamic Server Dynamic Storage

Source: Swisscom Application Cloud – https://developer.swisscom.com

Dynamic Data Center



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Ambition 2013: Cloud Provider> Apply Cloud Native principles: ‘12 Factor’> Hyper convergence: scalable, standard> Software defined ‘everything’> Use startup technology to be on cutting edge> Value is in the scalable Infrastructure

Learnings from MVP 0.4> Legacy workloads not designed for this approach> ITSM Best practices do make sense…> Security concepts not ready for this pace> Market expectations high on cost and agility

First MVP led to a re-orientation on technology for an Enterprise workload platform

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2013 Cloud Disruption: Software Defined Infrastructure

Cloud 0.x

CloudOS



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Ambition: Cloud based Outsourcing provider

> Mode I / Legacy workloads (Gartner)

> ITSM as a leading design principle

> Customer requirements to manage Infrastructure, not cloud native services

> Standard stack with deviations in added value on infrastructure level (backup)

> No market solution available, built own CMS

Learnings from v1.3

> Infrastructure management requires other tooling: our stack was not developed for this!

> ‘Build your self’ in fast evolving market is hard

> Maintaining support for hardware (LCM)

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2014: Cloud Based Outsourcing

Cloud 1.x

Cloud Management System



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Summer of ‘16 – Rethinking our strategy




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Paradigm shift in the Sourcing Markets

One Outsourcing provider delivering full IT

stack of services

Combination of Cloud & Managed Service Providers combined with customers

„home made“ services

In the past Today

From “Full Outsourcing” to “Hybrid Sourcing Models” combining Best-of-Breed Providers with Customer Services

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13



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… and what it means for Service Providers

• highly standardized and automated services

• global reach

• highly scalable

• low margins

Cloud ProviderIntegrator &

Hybrid Service ProviderFull Service Provider

• Business critical applications

• Business continuity and security

• Integration capabilities

• Value add through Managed Services

• Hybrid solutions

Customer Proximity

highlow

Full Service Providers are disappearing. Specialists take over.

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14



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$

$$

$$$

Value creation

COTS

Commodity

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Basically it is about: Investments vs Value creation

Services

Orchestration

Infrastructure



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Building the 2nd generation Swisscom Cloud




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Ambition: Deliver service across clouds

> Standardized infrastructure, Off the self tools

> Move from infrastructure focus to services

– Outsourcing 2.0 is service driven!

> Solution for managing a Private Cloud andsupport Public Clouds

> Select one strong partner to implement an maintain core components

Key changes and challenges:

> Rely on portfolio development of our partner: how can we steer?

> Integrate Service provider requirements with an in essence Enterprise focused solution

> How to develop and integrate our own tools for building and managing services

– Example is our IP Address Management solution

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2016: Managed Service Provider



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The technology stack as it is built now

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18

ESC Virtual Private

vRealize Automation(Tenants, Catalogues, Services)

vROrchestration(Workflows)

vROperations(Monitoring, Metering)

Logging(vRLi, Splunk, LogStash)

Swisscom Portal

Swisscom System Integration

IdentityFederation

Single instance Multi-Tenancy

vSphere and NSX(Hypervisor, Network virtualization)

ITSM

Billing

Reporting

> Cloud Management based on VMware's vRealize Suite

SupportMicroservices

> VMware virtualization

NTP DNS IPAM …

> Dell EMC InfrastructureWorkload Platinum DCs (2 locations) Workload Gold DCs (2 locations)

vSphere and NSX(Hypervisor, Network virtualization)

Networker + Data Domain 9500

VxBlock 740

VMAX 400k

VxBlock 740

VMAX 400k

VPLEX(Metro)

Networker + Data Domain 9800

VxBlock 740

VMAX 400k

VxBlock 740

VMAX 400k

VPLEX(Metro)

Geographic distribution

BillingEvents

ITSM Sync

ImpactMgmt …

SDDC



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The focus points for our Journey with VMware




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> Each vRA installation requires it own full stack…

– What if each developers needs a vRA to develop and test?

– How to test new versions, without building complete new infrastructures?

– Deploying and configuring a vRA instance can be a time-consuming process…

> The CAVA concept allows us to use vRealize to create new vRA instances

– The vRA catalogue contains an item that, when requested, provisions a new vRA/vROdeployment

– One infrastructure environment running a single vRA instance that can create other vRA deployments, including different vRA versions

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CAVA: Drink your own ‘Bubbles’

Blog CAVA@Swisscom



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https://ict.swisscom.ch/2017/07/how-we-enjoy-our-own-champagne-with-cavaswisscom/


> We are going to apply the CAVA concept to create a multi-tenant environment

– Deploy vRA and vRO instances per tenant on top of a ‘master’ vRA.

> Our benefit of having multiple environments

– Instance per developer (team) to independently develop and test

– Flexible Integration, Test and Acceptance environments.

– Sandbox per customer for specific integration testing.

– Run multiple versions of vRealize in parallel allowing for regression testing of workflows and blueprints

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Service provider grade Multi-Tenancy

Customer - Portal

Master - vRA

vROps

vRLI

Infrastructure

vRO

Tenant-vRATenant-vRA

Tenant -vRA

DEVTESTINT

Tenant-vRO



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> In order to deliver new services and functionality fast and flexible, we have build a ‘CI/CD’ pipeline across our different environments.

> All configuration data (artifacts) are treated as code and flows through the different stages until final deployment:

– Configuration artefacts

– Workflows for vRO

– Blueprints for vRA

> The pipelines are build in Concourse

– GIT repo’s for artifacts

– Semi automated promotion

> Customer handover in Sandbox

– Allows for customer (regression)testing of Blueprints andWorkflows

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Automation of services & CI/CD

INT/AATvRA(s)

DEVvRA(s)

FAT/SBvRA(s)

ProdvRA(s)

Integration

Pipeline

Automated

Acceptance

Pipeline

Factory

Acceptance

Pipeline

Sandbox

Pipeline

Production

Pipeline

DEVvRO(s)

DevTeam

Pipeline

INT/AATvRO(s)

FAT/SBvRO(s)

ProdvRO

DEVZone INTZone PRDZone

Deployment Deployment Deployment Deployment Deployment



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Swisscom Portal & VMware vRealize User Interface

vRealizevIDM

> Default access to Swisscom Portal with basic catalog and deployment options

> Advanced user get option to use vRealize management environment

> One Single Sign On to Swisscom Portal

– IAM set roles and access permissions

– Aggregation of multiple IdPs behind one IAM solution

Customer IDP

Swisscom IDP



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> Next steps in the Swisscom Cloud story will be enabling customers to use any type of cloud infrastructure with a seamless user experience.

> Support for Public Clouds

– Management of infrastructure deployment

– Extend Compliancy and Security policies across various infrastructures

– Pilots with NSX-T

> Provide more advanced managed services

– Swisscom ‘own’ developed

– Leverage 3rd party services

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Going to the multi-cloud

SwisscomCloud

Infrastructure

ManagedServices

AWS

VMware Management Suite

Azure

Networking

Compliancy

• Managed Operating systems• Managed Databases• Managed Security

…



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2013: Cloud Provider • Cloud vs. VMware

2014: Cloud Outsourcing Provider• Cloud + VMware

2017: Managed Services Provider• Cloud = VMware

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Recap of the Swisscom Cloud Journey



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Documents

MGT1761BU Swisscom Modernizes Its Cloud for … · > Swisscom Enterprise Cloud ... –Outsourcing 2.0 is service driven! ... Swisscom Modernizes Its Cloud for Enterprises with VMware