Metro Resident Survey Responses · Web viewHow satisfied are you with Metro video programming (TV channel, web streaming)? Metro Social Media Text How satisfied are you with Metro

Metro Resident Survey Responses Metadata

Metro Government of Nashville and Davidson County

Contact Information

Contact Name Brian Kelsey

Data Provided By Mayor’s Office

Contact Phone 615-862-6340

Contact Email [email protected]

What Does this Dataset Describe?

Dataset Title Metro Resident Survey Responses

Short Description Responses by Davidson County Residents to the Metro Resident Survey

Category - Metro Government | General Government

Metro Information Classification*

Public (no risk)

OPTIONAL Tags / Keywords (separated by commas)

survey, resident, satisfaction, quality, research, customer service

Source System ETC Institute Community Survey Tool

Source Link N/A

Full Non-Technical Description

This dataset contains responses by residents of Davidson County to questions from the Metro Resident Survey.

* The Information Classification policy that explains Metro’s levels is found at: http://www.nashville.gov/Portals/0/SiteContent/ITS/docs/Information%20Security/7_2_2_InformationClassificationPolicy.pdf

Version 1.0 Page 1 of 14

https://data.nashville.gov 12/14/2018

https://data.nashville.gov/

http://www.nashville.gov/Portals/0/SiteContent/ITS/docs/Information%20Security/7_2_2_InformationClassificationPolicy.pdf

Does the Dataset Reflect a Particular Time Period?

Source Date 11/27/2018

Start Date 02/01/2018

End Date 10/17/2018

Dataset Refresh Interval Quarterly

Dataset Review Date 07/31/2019

Data Expiration Date N/A

Comments N/A

Dataset Definition/Format

Data Field Name Format Description

Period Text Calendar quarter in which the survey response was received

Start Date Date Beginning date of the period in which the survey response was received

End Date Date Ending date of the period in which the survey response was received

ZIP Code Address: Zip Code ZIP code of the respondent

Service District Text Service district in which the respondent resides

Quality of Life Text How satisfied are you with the overall quality of life in Davidson County?

Overall Feeling of Safety Text How satisfied are you with the overall feeling of safety in Davidson County?

Neighborhood Safety Text How satisfied are you with how safe you feel in your neighborhood?

City Appearance Text How satisfied are you with the overall physical appearance of Davidson County?

Neighborhood Appearance

Text How satisfied are you with the physical appearance of your neighborhood?




Nashville as Residence Text Please rate Davidson County as a place to live.

Nashville as Place to Raise Children

Text Please rate Davidson County as a place to raise children.

Nashville as Workplace Text Please rate Davidson County as a place to work.

Nashville as Place to Start/Grow Business

Text Please rate Davidson County as a place to start/grow a business.

Nashville as Retirement Place

Text Please rate Davidson County as a place to retire/grow older.

Metro Services - Overall Text How satisfied are you with the overall quality of services provided by Metro?

Value Received from Taxes

Text How satisfied are you with the overall value you receive for your local tax dollars and fees?

Elected Official Leadership

Text How satisfied are you with the overall quality of leadership from Metro's elected officials?

Elected Official Responsiveness

Text How satisfied are you with the responsiveness of Metro's elected officials?

Elected Official Accessibility

Text How satisfied are you with the accessibility of Metro's elected officials?

Metro Transparency and Ethics

Text How satisfied are you with how ethically/transparently Metro conducts business?

Metro Budgeting and Stewardship

Text How satisfied are you with Metro's budgeting and stewardship of taxpayer dollars?

Customer Service Text How satisfied are you with the customer service you receive from Metro employees?

Metro Communication Text How satisfied are you with the overall quality of Metro communication with the public?

Decision Input Opportunity

Text How satisfied are you with the opportunity to provide input into decisions made




by Metro?

Crime Prevention Text How satisfied are you with Metro's overall efforts to prevent crime?

Police - Overall Text How satisfied are you with the overall quality of police?

Fire and EMS - Overall Text How satisfied are you with the overall quality of fire and emergency medical services (EMS)?

Streets and Sidewalks - Overall

Text How satisfied are you with the overall quality of maintenance of city streets, sidewalks, and infrastructure?

Trash and Recycling - Overall

Text How satisfied are you with the overall quality of solid waste services (trash/recycling)?

Public Education - Overall

Text How satisfied are you with the overall quality of public education?

Public Health - Overall Text How satisfied are you with the overall quality public health (including General Hospital)?

Public Library - Overall Text How satisfied are you with the overall quality of the library?

Social Services - Overall Text How satisfied are you with the overall quality of social services (including homeless services)?

Economic Development - Overall

Text How satisfied are you with the overall quality of economic development services?

Parks and Recreation - Overall

Text How satisfied are you with the overall quality of parks and recreation?

Code Enforcement - Overall

Text How satisfied are you with the overall quality of code enforcement (e.g. property standards, short-term rentals)?

Public Transit - Overall Text How satisfied are you with the overall quality of public transportation?

Water Services - Overall Text How satisfied are you with the overall quality of water/stormwater services?

Metro-provided Arts and Culture - Overall

Text How satisfied are you with the overall quality of Metro-provided arts amenities, cultural activities, and public art?




Affordable Housing - Overall

Text How satisfied are you with the overall quality of affordable housing?

Historic Preservation - Overall

Text How satisfied are you with the overall quality of historic preservation by Metro?

1st Priority Service Text Which FIVE of the city services listed above do you think should receive the MOST EMPHASIS from Metro over the next TWO years? Please list in order of priority (1st = Highest Priority)

2nd Priority Service Text Which FIVE of the city services listed above do you think should receive the MOST EMPHASIS from Metro over the next TWO years? Please list in order of priority (1st = Highest Priority)

3rd Priority Service Text Which FIVE of the city services listed above do you think should receive the MOST EMPHASIS from Metro over the next TWO years? Please list in order of priority (1st = Highest Priority)

4th Priority Service Text Which FIVE of the city services listed above do you think should receive the MOST EMPHASIS from Metro over the next TWO years? Please list in order of priority (1st = Highest Priority)

5th Priority Service Text Which FIVE of the city services listed above do you think should receive the MOST EMPHASIS from Metro over the next TWO years? Please list in order of priority (1st = Highest Priority)

City Street Maintenance Text How satisfied are you with maintenance of city streets (not including interstates like I-440)?

Street Signs and Traffic Signals

Text How satisfied are you with maintenance of street signs and traffic signals?

Pedestrian Infrastructure

Text How satisfied are you with pedestrian infrastructure (e.g. sidewalks, crosswalks)?

Curb Space Management

Text How satisfied are you with curb space management (e.g. on-street parking, rideshare)?




Bicycle Infrastructure Text How satisfied are you with on-street bicycle infrastructure (e.g. bike lanes, signage)?

Trash Service Text How satisfied are you with trash service?

Curbside Recycling Text How satisfied are you with curbside recycling service?

Drop-off Recycling Text How satisfied are you with drop-off recycling centers?

Street Lighting Text How satisfied are you with the adequacy of street lighting?

Public Works Personnel Professionalism

Text How satisfied are you with the professionalism of Public Works personnel?

Police Visibility Text How satisfied are you with the visibility of police in neighborhoods?

Traffic Enforcement Text How satisfied are you with enforcement of local traffic laws?

Police Professionalism Text How satisfied are you with the professionalism of police officers?

Police Response Time Text How satisfied are you with how quickly police respond to emergencies?

School Crossing Guards Text How satisfied are you with the school crossing guard program?

School Resource Officers Text How satisfied are you with school resource officers?

Youth Violence Programs

Text How satisfied are you with programs to address youth violence?

Special Event Security Text How satisfied are you with security at special events?

Fire Services Text How satisfied are you with the quality of local fire services?

Fire Response Time Text How satisfied are you with how quickly fire personnel respond to emergencies?

Emergency Medical Services (EMS)

Text How satisfied are you with the quality of local emergency medical services?

EMS Response Time Text How satisfied are you with how quickly emergency medical personnel




respond to emergencies?

Fire Professionalism Text How satisfied are you with the professionalism of fire personnel?

EMS Professionalism Text How satisfied are you with the professionalism of emergency medical personnel?

MTA Bus Service Text How satisfied are you with MTA bus service?

Music City Circuit Text How satisfied are you with Music City Circuit?

AccessRide Text How satisfied are you with AccessRide (door-to-door paratransit)?

Music City Star Text How satisfied are you with Music City Star?

Park and Ride Text How satisfied are you with Park and Ride locations?

Bus Shelters Text How satisfied are you with bus shelters?

MTA Personnel Professionalism

Text How satisfied are you with the professionalism of MTA personnel?

Trash and Debris Enforcement

Text How satisfied are you with enforcing the clean-up of trash and debris on private property?

Lawn and Brush Enforcement

Text How satisfied are you with enforcing the mowing and cutting of weeds on private property?

Exterior Maintenance Enforcement

Text How satisfied are you with enforcing the exterior maintenance of residential buildings?

Short-Term Rental Enforcement

Text How satisfied are you with enforcing short-term rental property (STRP) regulations?

STRP Complaint Hotline Text How satisfied are you with the STRP complaint hotline (Host Compliance/435-787-4357)?

Codes Personnel Professionalism

Text How satisfied are you with the professionalism of Codes personnel?

Codes Responsiveness Text How satisfied are you with the responsiveness of issues reported to Codes?




911 Services Text How satisfied are you with emergency 9-1-1 service?

Non-Emergency Number Text How satisfied are you with non-emergency (615-862-8600) service?

hubNashville (311) Text How satisfied are you with 311 service (hubNashville)?

Program Information Availability

Text How satisfied are you with the availability of information about Metro programs and services?

Nashville.gov Text How satisfied are you with the Metro website (Nashville.gov)?

Metro Video Programming

Text How satisfied are you with Metro video programming (TV channel, web streaming)?

Metro Social Media Text How satisfied are you with Metro use of social media?

Parks Maintenance Text How satisfied are you with maintenance of Metro parks?

Outdoor Athletic Fields Text How satisfied are you with Metro outdoor athletic fields?

Walking and Biking Trails Text How satisfied are you with Metro walking/biking trails?

Swimming Pools Text How satisfied are you with Metro swimming pools?

Community Centers Text How satisfied are you with Metro community centers?

Youth Recreation Programs

Text How satisfied are you with Metro youth recreation programs?

Senior Recreation Programs

Text How satisfied are you with Metro senior recreation programs?

Parks Personnel Professionalism

Text How satisfied are you with the professionalism of Parks personnel?

Park Safety Text How satisfied are you with your feeling of safety at Metro parks and community centers?

Burial Assistance Program

Text How satisfied are you with the burial assistance program?




Family Support Services Text How satisfied are you with family support services (life management, counseling)?

Homeless Services Text How satisfied are you with homeless services?

Nutrition Programs Text How satisfied are you with nutrition programs for seniors and disabled persons?

Head Start / Early Head Start

Text How satisfied are you with Head Start/Early Head Start?

Low Income Home Energy Assistance Program (LIHEAP)

Text How satisfied are you with the Low Income Home Energy Assistance Program?

Violent Crime Victim Services

Text How satisfied are you with the services provided to victims of violent crime?

Tap Water Text How satisfied are you with drinking water straight from the tap?

Water Service Reliability Text How satisfied are you with the reliability of [water] service in relation to outages?

Water Emergency Response

Text How satisfied are you with water, sewer and stormwater emergency response?

Flood Prevention Text How satisfied are you with countywide flood prevention efforts?

Stormwater Fund Use Text How satisfied are you with the use of stormwater funds?

Water Services Value Text How satisfied are you with the value of services provided by MWS?

Water Services Communication

Text How satisfied are you with MWS communications (e.g. bill, website, letters, door hangers)?

Water Services Information Availability

Text How satisfied are you with the availability of information regarding [water] services and programs?

Water Services Social Media

Text How satisfied are you with MWS's social media engagement?

Water Services Text How satisfied are you with MWS employee




Employee Interaction

interaction with the community?

Crime Victim Text Were you or anyone in your household the victim of a crime in Davidson County in the last year?

MNPD Officer Contact Text Have you or anyone in your household had contact with a MNPD police officer in the last year?

311 (hubNashville) Usage

Text Have you or anyone in your household used 311/hubNashville in the last year?

Nashville.gov Usage Text Have you or anyone in your household visited Metro's website (Nashville.gov) in the last year?

Park / Community Center Usage

Text Have you or anyone in your household visited a Metro park or community center in the last year?

MTA Bus Service Usage Text Have you or anyone in your household used MTA bus service in the last year?

Bicycle Usage Text Have you or anyone in your household ridden a bicycle on city streets or trails in the last year?

Arts / Cultural Event Usage

Text Have you or anyone in your household attended an arts/cultural event in Davidson County in the last year?

Public Library Usage Text Have you or anyone in your household visited a Metro library in the last year?

Metro Elected Official Contact

Text Have you or anyone in your household contacted a Metro elected official in the last year?

Public Meeting Attendance

Text Have you or anyone in your household attended a public meeting about Metro business in the last year?

Neighborhood Meeting Attendance

Text Have you or anyone in your household attended a neighborhood group meeting in the last year?

Monthly Housing Cost Over 30%

Text Does your monthly housing costs (rent/mortgage + utilities) exceed 30% of your monthly income?




Rideshare / Bikeshare Usage

Text Have you or anyone in your household used rideshare, bikeshare, or a related service in the last year?

Commute by Walking, Biking, or Bus

Text Have you or anyone in your household commuted to work by biking, walking, or transit in the last year?

Affordable Housing Preference

Text There should be more affordable housing in my neighborhood.

Opioid Addiction Text Have you known someone addicted to opioids or other prescription painkillers?

Neighborhood Tree Canopy

Text Is there adequate shade provided by trees in your neighborhood?

Internet Use for Information

Text When you need information, do you feel you know how to use the Internet to help you?

Mobile Phone Internet Access

Text Do you have access to the Internet through a phone?

Home Internet Access Text Does your household own a device (computer, tablet), other than a phone, to access the Internet?

Natural Disaster Preparedness

Text Do you feel confident that you know what to do during natural disasters, such as floods or tornados?

$500 Emergency Expense

Text Could you afford an emergency expense of $500 or more (e.g., hospital visit, major car/house repair)?

Healthcare Access Text How satisfied are you with access to affordable quality health care?

Healthy Food Access Text How satisfied are you with access to affordable healthy food?

Childcare Access Text How satisfied are you with access to affordable quality childcare?

Pre-K Access Text How satisfied are you with access to affordable quality Pre-K?

Public Transit Access Text How satisfied are you with access to public transportation?

Park and Green Space Text How satisfied are you with your access to a




Access park or green space?

Affordable Housing Access

Text How satisfied are you with access to affordable housing?

Diversity Support Efforts Text How satisfied are you with Metro's efforts to support diversity by serving people equally regardless of religion, race/ethnicity, age, or ability?

Diversity Acceptance Text How satisfied are you with openness and acceptance of the community towards people of diverse backgrounds?

Disability Access Text How satisfied are you with accessibility of Metro facilities/services for people with disabilities?

Job Access Text How satisfied are you with access to jobs that pay a living or family supporting wage?

Neighborhood Arts and Culture

Text How satisfied are you with availability of arts/cultural activities in your neighborhood?

Small Business and Freelance Work Space

Text How satisfied are you with availability of affordable live/work space for small biz/freelancers?

Farmers' Market Text How satisfied are you with the Nashville Farmers' Market?

General Hospital Text How satisfied are you with Nashville General Hospital?

Emergency and Natural Disaster Response

Text How satisfied are you with Metro's ability to respond effectively to emergencies or natural disasters?

No Children in Davidson County

Text [Respondent has no children under the age of 18 living in Davidson County]

Children Ages 0-5 Text Do you have any children ages 0-5 who live in Davidson County?






Public School Attendance

Text [Respondent has children attending a public school]

Charter School Attendance

Text [Respondent has children attending a charter school]

Private School Attendance

Text [Respondent has children attending a private school]

Other School Attendance

Text [Respondent has children attending another type of school not listed]

Other School Definition Text [Respondent-reported definition of an “Other” school]

School Quality Text How would you grade the quality of the school(s) your children attend?

Own or Rent Text Do you own or rent your current residence?

Years Lived in Davidson County

Number Approximately how many years have you lived in Davidson County?

Business Owner / Operator

Text Do you own or operate your own business?

Race / Ethnicity - White Text [Respondent indicated race/ethnicity of “White (Not of Hispanic origin)”]

Race / Ethnicity - Black Text [Respondent indicated race/ethnicity of “Black (Not of Hispanic origin)”]

Race / Ethnicity - Hispanic

Text [Respondent indicated race/ethnicity of “Hispanic”]

Race / Ethnicity - Asian or Pacific Islander

Text [Respondent indicated race/ethnicity of “Asian or Pacific Islander”]

Race / Ethnicity - Native American or Alaska Native

Text [Respondent indicated race/ethnicity of “American Indian or Alaskan Native”]

Race / Ethnicity - Other Text [Respondent indicated race/ethnicity of “Other”]

Race / Ethnicity - Other Definition

Text [Respondent-reported definition of “Other” race/ethnicity]

Total Annual Household Income

Text What would you say your total annual household income is?

Age Text What is your age?




Gender Identity Text What is your gender identity?

Education Attained Text What is your educational attainment?

Additional Dataset Considerations

Dataset Technical Description This dataset provides tabular responses by randomly selected residents of Davidson County to quality and rating questions from the satisfaction survey conducted through mail, phone, and Internet. Data is presented in a categorical format (e.g. responses to questions can range from “Very Satisfied” to “Very Dissatisfied.”) Certain information collected in the survey and used for crosstabs (e.g., respondent demographics) is omitted until a large enough sample is collected for valid statistical analysis. Metro contracted ETC Institute to conduct the survey.

Dataset Assumptions Data provided portrays the questions as they most recently appeared in the quarterly Metro Resident Survey. The questions and their wording may change over time.

Why was the Dataset Created?

This dataset was created at the request of the Mayor’s Office to provide public access to the feedback data from the Metro Resident Survey.

How was the Dataset Created?

ETC Institute, under Metro contract, performs data entry, editing, and verification of survey responses. Data is delivered in tabular format to Metro.

What similar or related data should the user be aware of?

N/A

How reliable is the Data? The data provided is an accurate representation of the answers provided by survey respondents.

How well have the data points been checked?

The data has been checked according to the quality control program of ETC Institute.

Are there Legal Restrictions on the Access or Use of the Data?

None




Documents

Metro Resident Survey Responses · Web viewHow satisfied are you with Metro video programming (TV channel, web streaming)? Metro Social Media Text How satisfied are you with Metro