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June 2005
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
Findings
from a 2004
National Survey
of Employers
and Employees
MarketInsight
OVERVIEWMetLife Employee Benefits Benchmarking Report
2
Today, employers face many challenges when managing employee benefits
programs. With costs escalating, employers must continually balance cost
control measures against providing a robust benefits package that can
retain and attract employees. In addition, employee populations are
becoming increasingly diverse. Now more than ever, companies must meet
the varied needs of employees from multiple generations and life stages.
With so many variables, and so many choices, how do employers know
that they are hitting the mark?
The MetLife Employee Benefits Benchmarking Report is an important tool
that benefits professionals, brokers and consultants can use to compare a
company’s employee benefits plans and practices against those of its peers
based on size, industry and geographic location.
The MetLife Employee Benefits Benchmarking Report is based on findings
from MetLife’s 2004 Study of Employee Benefits Trends, and covers
benefits-related topics from the perspectives of both employers and
employees. It’s just one more way that MetLife uses its experience and
commitment to the employee benefits marketplace to help companies
build world-class solutions for their employees.
The MetLife 2004 Study of Employee Benefits Trends is also available to
employers, brokers and consultants by visiting whymetlife.com.
ABOUT THE RESEARCH
Conducted during the third quarter of 2004, MetLife’s Study of Employee
Benefits Trends consists of two distinct surveys, one that polls employees
and one that polls employers. The employee survey, fielded by NOP World
in September 2004, polled 1,542 voting-age consumers, 903 of whom were
full-time employees at companies with at least 2 employees. A total of
1,528 HR/Benefits executives from companies with at least two employees
participated in the employer survey, which was fielded in September 2004
by TNS/NFO.
OV
ER
VIE
W
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
3
For more information about MetLife’s other employee benefitsresearch please visit whymetlife.com.
The data in the Employee Benefits Benchmarking Report is presented in
the following categories:
2-9 employees
10-49 employees
50-199 employees
200-499 employees
500-999 employees
1,000-2,499 employees
2,500-4,999 employees
5,000-9,999 employees
10,000-24,999 employees
25,000+ employees
Northeast
Midwest
South
West
Construction—15-17
Manufacturing—20-39
Transportation—40-49
Retail Trade—52-59
Finance/Insurance—60-67
Services—70-89
Public Administration—91-99
Size Categories
Regions
Industries by SIC Codes
TABLE OF CONTENTS
4
EMPLOYER SELF-ASSESSMENT OF BENEFITS PLAN
by Company SizeAll Employers 34
2-9 Employees 34
10-49 Employees 35
50-199 Employees 36
200-499 Employees 36
500-999 Employees 37
1,000-2,499 Employees 38
2,500-4,999 Employees 38
EMPLOYEE BENEFITS PENETRATION
by Company Size
All Employers 12
2-9 Employees 13
10-49 Employees 14
50-199 Employees 15
200-499 Employees 16
500-999 Employees 17
1,000-2,499 Employees 18
2,500-4,999 Employees 19
5,000-9,999 Employees 20
10,000-24,999 Employees 21
25,000+ Employees 22
by IndustryConstruction 24
Manufacturing 25
Retail Trade 26
Finance/Insurance 27
Services 28
Public Administration 29
by RegionNortheast 30
Midwest 31
South 32
West 33
1
2
TA
BL
E O
F C
ON
TE
NT
S
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
5
by IndustryConstruction 42
Manufacturing 42
Retail Trade 43
Finance/Insurance 44
Services 44
Public Administration 45
by RegionNortheast 46
Midwest 46
South 47
West 48
MOST IMPORTANT EMPLOYEEBENEFITS OBJECTIVES
by Company SizeAll Employers 50
2-9 Employees 50
10-49 Employees 51
50-199 Employees 52
200-499 Employees 52
500-999 Employees 53
1,000-2,499 Employees 54
2,500-4,999 Employees 54
5,000-9,999 Employees 55
10,000-24,999 Employees 56
25,000+ Employees 56
by IndustryConstruction 58
Manufacturing 58
Retail Trade 59
Finance/Insurance 60
Services 60
Public Administration 61
3
5,000-9,999 Employees 39
10,000-24,999 Employees 40
25,000+ Employees 40
6
MOST IMPORTANT EMPLOYEE BENEFITSSTRATEGIES
by Company SizeAll Employers 62
2-9 Employees 62
10-49 Employees 63
50-199 Employees 64
200-499 Employees 64
500-999 Employees 65
1,000-2,499 Employees 66
2,500-4,999 Employees 66
5,000-9,999 Employees 67
10,000-24,999 Employees 68
25,000+ Employees 68
by IndustryConstruction 70
Manufacturing 70
Retail Trade 71
Finance/Insurance 72
Services 72
Public Administration 73
eBUSINESS –– PREVALENCE OF EMPLOYEE BENEFITS WEB SITES
by Company SizeAll Employers 74
by IndustryAll Industries 74
by RegionAll Regions 75
4
5
TABLE OF CONTENTS
TA
BL
E O
F C
ON
TE
NT
S
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
7
eBUSINESS –– TYPES OF ONLINE FUNCTIONALITY OFFERED
by Company SizeAll Employers 76
2-9 Employees 76
10-49 Employees 77
50-199 Employees 78
200-499 Employees 78
500-999 Employees 79
1,000-2,499 Employees 80
2,500-4,999 Employees 80
5,000-9,999 Employees 81
10,000-24,999 Employees 82
25,000+ Employees 82
by IndustryConstruction 84
Manufacturing 84
Retail Trade 85
Finance/Insurance 86
Services 86
Public Administration 87
by RegionNortheast 88
Midwest 88
South 89
West 90
6
8
EMPLOYEE PREFERENCES –– METHODS FOROBTAINING BENEFITS INFORMATION
by Company SizeAll Employees 92
2-9 Employees 92
10-49 Employees 93
50-199 Employees 94
200-499 Employees 94
500-999 Employees 95
1,000-2,499 Employees 96
2,500-4,999 Employees 96
5,000-9,999 Employees 97
10,000-24,999 Employees 98
25,000+ Employees 98
by IndustryManufacturing 100
Retail Trade 100
Transportation 101
Finance/Insurance 102
Services 102
Public Administration 103
EMPLOYEE PREFERENCES –– METHODS FORBENEFITS ENROLLMENT
by Company SizeAll Employees 104
2-9 Employees 104
10-49 Employees 105
50-199 Employees 106
200-499 Employees 106
500-999 Employees 107
1,000-2,499 Employees 108
2,500-4,999 Employees 108
5,000-9,999 Employees 109
10,000-24,999 Employees 110
25,000+ Employees 110
7
8
TABLE OF CONTENTS
TA
BL
E O
F C
ON
TE
NT
S
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
9
by IndustryManufacturing 112
Retail Trade 112
Transportation 113
Finance/Insurance 114
Services 114
Public Administration 115
EMPLOYEE PREFERENCES –– METHODS FOROBTAINING BENEFITS SERVICE
by Company SizeAll Employees 116
2-9 Employees 116
10-49 Employees 117
50-199 Employees 118
200-499 Employees 118
500-999 Employees 119
1,000-2,499 Employees 120
2,500-4,999 Employees 120
5,000-9,999 Employees 121
10,000-24,999 Employees 122
25,000+ Employees 122
by IndustryManufacturing 124
Retail Trade 124
Transportation 125
Finance/Insurance 126
Services 126
Public Administration 127
9
10
TABLE OF CONTENTS
EMPLOYEE WORKPLACE ATTITUDES –– VOLUNTARY BENEFITS
by Company SizeAll Employees 128
by IndustryAll Industries 128
10
EMPLOYEE WORKPLACE ATTITUDES –– EFFECTIVENESS OF BENEFITS COMMUNICATIONS
by Company SizeAll Employees 130
by IndustryAll Industries 130
11
EMPLOYEE WORKPLACE ATTITUDES –– SATISFACTION WITH BENEFITS
by Company SizeAll Employees 132
by IndustryAll Industries 132
12
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
11
EMPLOYEE BENEFITS PENETRATIONby Company Size
12
0% 20% 40% 60% 80% 100%
Pet Insurance
Concierge Services
Mortgage (Life Insurance)
Home Owners/Renters
Estate Plan
Auto Insurance
Bank CDs or MMAs
Annuities
529 College Savings Plan
Legal Services
Variable Universal Life (GVUL)
Whole Life
Bank Savings Account
Bank Checking Account
Travel/Accident
Universal Life (GUL)
Defined Benefit Pension Plan
Financial Plan
Critical Illness
Long-Term Care
Term Life (for spouse/dependent)
AD&D
Vision
Term Life (for employees)
Disability
401(k)/Retirement Plans
Dental
Medical% of
Employers
Offering
Each
Benefit
All employers
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
13
0% 20% 40% 60% 80% 100%
Pet Insurance
Mortgage (Life Insurance)
Concierge Services
Home Owners/Renters
Bank Savings Account
Bank Checking Account
Bank CDs or MMAs
Estate Plan
Auto Insurance
529 College Savings Plan
Whole Life
Variable Universal Life (GVUL)
Legal Services
Travel/Accident
Annuities
Universal Life (GUL)
Defined Benefit Pension Plan
Financial Plan
Term Life (for spouse/dependent)
Long-Term Care
Critical Illness
AD&D
Term Life (for employees)
401(k)/Retirement Plans
Vision
Disability
Dental
Medical
Not sure who pays
Employee pays all
Company pays part
Company pays all
Employee Benefits Penetration (by Company Size, Industry & Region) < Chapter 1
% of
Employers
Offering
Each
Benefit
2-9 employees
EMPLOYEE BENEFITS PENETRATIONby Company Size
14
% of
Employers
Offering
Each
Benefit
0% 20% 40% 60% 80% 100%
Pet Insurance
Concierge Services
Mortgage (Life Insurance)
Home Owners/Renters
Auto Insurance
529 College Savings Plan
Legal Services
Estate Plan
Bank CDs or MMAs
Annuities
Variable Universal Life (GVUL)
Bank Savings Account
Bank Checking Account
Whole Life
Travel/Accident
Universal Life (GUL)
Term Life (for spouse/dependent)
Defined Benefit Pension Plan
Financial Plan
Long-Term Care
Critical Illness
AD&D
Vision
Term Life (for employees)
Disability
Dental
401(k)/Retirement Plans
Medical
10-49 employees
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
15
Not sure who pays
Employee pays all
Company pays part
Company pays all
Employee Benefits Penetration (by Company Size, Industry & Region) < Chapter 1
% of
Employers
Offering
Each
Benefit
50-199 employees
0% 20% 40% 60% 80% 100%
Pet Insurance
Concierge Services
Mortgage (Life Insurance)
Home Owners/Renters
Auto Insurance
Annuities
Estate Plan
Bank CDs or MMAs
Variable Universal Life (GVUL)
Legal Services
529 College Savings Plan
Bank Savings Account
Bank Checking Account
Whole Life
Travel/Accident
Defined Benefit Pension Plan
Universal Life (GUL)
Financial Plan
Term Life (for spouse/dependent)
Long-Term Care
Critical Illness
Vision
Term Life (for employees)
AD&D
Disability
401(k)/Retirement Plans
Dental
Medical
EMPLOYEE BENEFITS PENETRATION by Company Size
16
% of
Employers
Offering
Each
Benefit
0% 20% 40% 60% 80% 100%
Pet Insurance
Morgage (Life Insurance)
Home Owners/Renters
Concierge Services
Estate Plan
Auto Insurance
Variable Universal Life (GVUL)
Whole Life
Legal Services
Bank CDs or MMAs
Annuities
Bank Checking Account
Bank Savings Account
Universal Life (GUL)
529 College Savings Plan
Travel/Accident
Defined Benefit Pension Plan
Term Life (for spouse/dependent)
Financial Plan
Long-Term Care
Critical Illness
Vision
AD&D
Term Life (for employees)
Disability
Dental
401(k)/Retirement Plans
Medical
200-499 employees
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
17
Not sure who pays
Employee pays all
Company pays part
Company pays all
Employee Benefits Penetration (by Company Size, Industry & Region) < Chapter 1
% of
Employers
Offering
Each
Benefit
0% 20% 40% 60% 80% 100%
Concierge Services
Auto Insurance
Pet Insurance
Home Owners/Renters
Travel/Accident
Estate Plan
Annuities
Mortgage (Life Insurance)
Bank CDs or MMAs
Variable Universal Life (GVUL)
Bank Savings Account
Bank Checking Account
Whole Life
529 College Savings Plan
Legal Services
Financial Plan
Defined Benefit Pension Plan
Universal Life (GUL)
Long-Term Care
Critical Illness
Term Life (for spouse/dependent)
AD&D
Vision
Term Life (for employees)
401(k)/Retirement Plans
Disability
Dental
Medical
500-999 employees
EMPLOYEE BENEFITS PENETRATION by Company Size
18
% of
Employers
Offering
Each
Benefit
0% 20% 40% 60% 80% 100%
Pet Insurance
Concierge Services
Estate Plan
Mortgage (Life Insurance)
Home Owners/Renters
Auto Insurance
Bank CDs or MMAs
Variable Universal Life (GVUL)
Annuities
Whole Life
529 College Savings Plan
Legal Services
Bank Checking Account
Bank Savings Account
Universal Life (GUL)
Travel/Accident
Financial Plan
Critical Illness
Defined Benefit Pension Plan
Long-Term Care
Term Life (for spouse/dependent)
AD&D
Vision
Term Life (for employees)
401(k)/Retirement Plans
Disability
Dental
Medical
1,000-2,499 employees
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
19
Not sure who pays
Employee pays all
Company pays part
Company pays all
Employee Benefits Penetration (by Company Size, Industry & Region) < Chapter 1
% of
Employers
Offering
Each
Benefit
0% 20% 40% 60% 80% 100%
Pet Insurance
Morgage (Life Insurance)
Home Owners/Renters
Concierge Services
529 College Savings Plan
Estate Plan
Auto Insurance
Whole Life
Bank CDs or MMAs
Variable Universal Life (GVUL)
Annuities
Legal Services
Universal Life (GUL)
Bank Savings Account
Bank Checking Account
Critical Illness
Defined Benefit Pension Plan
Travel/Accident
Financial Plan
Long-Term Care
Term Life (for spouse/dependent)
Vision
AD&D
Term Life (for employees)
Disability
401(k)/Retirement Plans
Dental
Medical
2,500-4,999 employees
EMPLOYEE BENEFITS PENETRATIONby Company Size
20
% of
Employers
Offering
Each
Benefit
0% 20% 40% 60% 80% 100%
Pet Insurance
Auto Insurance
Home Owners/Renters
Estate Plan
Morgage (Life Insurance)
Concierge Services
Bank Checking Account
Annuities
Legal Services
Bank CDs or MMAs
529 College Savings Plan
Bank Savings Account
Whole Life
Variable Universal Life (GVUL)
Universal Life (GUL)
Travel/Accident
Defined Benefit Pension Plan
Financial Plan
Critical Illness
Long-Term Care
Term Life (for spouse/dependent)
AD&D
Vision
Term Life (for employees)
401(k)/Retirement Plans
Dental
Disability
Medical
5,000-9,999 employees
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
21
Not sure who pays
Employee pays all
Company pays part
Company pays all
Employee Benefits Penetration (by Company Size, Industry & Region) < Chapter 1
% of
Employers
Offering
Each
Benefit
0% 20% 40% 60% 80% 100%
Pet Insurance
Concierge Services
Mortgage (Life Insruance)
529 College Savings Plan
Estate Plan
Home Owners/Renters
Bank CDs or MMAs
Annuities
Auto Insurance
Whole Life
Bank Checking Account
Variable Universal Life (GVUL)
Bank Savings Account
Legal Services
Travel/Accident
Universal Life (GUL)
Critical Illness
Financial Plan
Defined Benefit Pension Plan
Long-Term Care
Term Life (for spouse/dependent)
Term Life (for employees)
Vision
AD&D
Disability
401(k)/Retirement Plans
Dental
Medical
10,000-24,999 employees
EMPLOYEE BENEFITS PENETRATION by Company Size
22
% of
Employers
Offering
Each
Benefit
0% 20% 40% 60% 80% 100%
Concierge Services
Pet Insurance
Estate Plan
Bank CDs or MMAs
Home Owners/Renters
Mortgage (Life Insurance)
Auto Insurance
Legal Services
Bank Savings Account
Bank Checking Account
Travel/Accident
Variable Universal Life (GVUL)
Whole Life
529 College Savings Plan
Critical Illness
Annuities
Universal Life (GUL)
Defined Benefit Pension Plan
Financial Plan
Term Life (for spouse/dependent)
Long-Term Care
Vision
401(k)/Retirement Plans
Disability
AD&D
Dental
Term Life (for employees)
Medical
25,000+ employees
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
23
Not sure who pays
Employee pays all
Company pays part
Company pays all
Employee Benefits Penetration (by Company Size, Industry & Region) < Chapter 1
EMPLOYEE BENEFITS PENETRATION by Industry
24
% of
Employers
Offering
Each
Benefit
0% 20% 40% 60% 80% 100%
Pet Insurance
Auto Insurance
Concierge Services
Home Owners/Renters
Bank CDs or MMAs
Estate Plan
529 College Savings Plan
Mortgage (Life Insurance)
Bank Checking Account
Annuities
Legal Services
Bank Savings Account
Whole Life
Travel/Accident
Defined Benefit Pension Plan
Variable Universal Life (GVUL)
Universal Life (GUL)
Long-Term Care
Financial Plan
Critical Illness
Term Life (for spouse/dependent)
AD&D
Vision
401(k)/Retirement Plans
Term Life (for employees)
Disability
Dental
Medical
Construction
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
25
Not sure who pays
Employee pays all
Company pays part
Company pays all
Employee Benefits Penetration (by Company Size, Industry & Region) < Chapter 1
% of
Employers
Offering
Each
Benefit
0% 20% 40% 60% 80% 100%
Pet Insurance
Concierge Services
Mortgage (Life Insurance)
Bank CDs or MMAs
Estate Plan
Annuities
Home Owners/Renters
529 College Savings Plan
Auto Insurance
Bank Savings Account
Bank Checking Account
Legal Services
Variable Universal Life (GVUL)
Whole Life
Universal Life (GUL)
Defined Benefit Pension Plan
Financial Plan
Travel/Accident
Long-Term Care
Critical Illness
Term Life (for spouse/dependent)
Vision
Term Life (for employees)
AD&D
Disability
Dental
401(k)/Retirement Plans
Medical
Manufacturing
EMPLOYEE BENEFITS PENETRATION by Industry
26
% of
Employers
Offering
Each
Benefit
0% 20% 40% 60% 80% 100%
Pet Insurance
Concierge Services
Estate Plan
Home Owners/Renters
Annuities
Auto Insurance
Legal Services
Mortgage (Life Insurance)
Variable Universal Life (GVUL)
529 College Savings Plan
Bank CDs or MMAs
Travel/Accident
Whole Life
Bank Savings Account
Bank Checking Account
Universal Life (GUL)
Defined Benefit Pension Plan
Financial Plan
Long-Term Care
Term Life (for spouse/dependent)
Critical Illness
AD&D
Vision
Term Life (for employees)
401(k)/Retirement Plans
Disability
Dental
Medical
Retail Trade
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
27
Not sure who pays
Employee pays all
Company pays part
Company pays all
Employee Benefits Penetration (by Company Size, Industry & Region) < Chapter 1
% of
Employers
Offering
Each
Benefit
0% 20% 40% 60% 80% 100%
Pet Insurance
Concierge Services
Estate Plan
Mortgage (Life Insurance)
Legal Services
Home Owners/Renters
Variable Universal Life (GVUL)
Auto Insurance
Bank CDs or MMAs
529 College Savings Plan
Whole Life
Annuities
Travel/Accident
Universal Life (GUL)
Bank Savings Account
Bank Checking Account
Critical Illness
Defined Benefit Pension Plan
Financial Plan
Long-Term Care
Term Life (for spouse/dependent)
AD&D
Vision
Term Life (for employees)
401(k)/Retirement Plans
Disability
Dental
Medical
Finance/Insurance
EMPLOYEE BENEFITS PENETRATION by Industry
28
% of
Employers
Offering
Each
Benefit
0% 20% 40% 60% 80% 100%
Pet Insurance
Concierge Services
Mortgage (Life Insurance)
Home Owners/Renters
Auto Insurance
Estate Plan
Bank CDs or MMAs
Variable Universal Life (GVUL)
529 College Savings Plan
Annuities
Legal Services
Whole Life
Bank Savings Account
Bank Checking Account
Travel/Accident
Universal Life (GUL)
Defined Benefit Pension Plan
Financial Plan
Critical Illness
Long-Term Care
Term Life (for spouse/dependent)
AD&D
Term Life (for employees)
Vision
Disability
401(k)/Retirement Plans
Dental
Medical
Services
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
29
Not sure who pays
Employee pays all
Company pays part
Company pays all
Employee Benefits Penetration (by Company Size, Industry & Region) < Chapter 1
% of
Employers
Offering
Each
Benefit
0% 20% 40% 60% 80% 100%
Pet Insurance
Home Owners/Renters
Auto Insurance
Concierge Services
Mortgage (Life Insurance)
Estate Plan
Travel/Accident
Bank CDs or MMAs
Variable Universal Life (GVUL)
529 College Savings Plan
Whole Life
Bank Checking Account
Legal Services
Bank Savings Account
Annuities
Universal Life (GUL)
Critical Illness
Financial Plan
Term Life (for spouse/dependent)
Defined Benefit Pension Plan
Long-Term Care
AD&D
Term Life (for employees)
Vision
401(k)/Retirement Plans
Disability
Dental
Medical
Public Administration
EMPLOYEE BENEFITS PENETRATIONby Region
30
% of
Employers
Offering
Each
Benefit
0% 20% 40% 60% 80% 100%
Pet Insurance
Concierge Services
Mortgage (Life Insurance)
Estate Plan
Home Owners/Renters
Auto Insurance
Bank CDs or MMAs
Annuities
Whole Life
Variable Universal Life (GVUL)
529 College Savings Plan
Bank Savings Account
Legal Services
Bank Checking Account
Universal Life (GUL)
Travel/Accident
Defined Benefit Pension Plan
Critical Illness
Financial Plan
Term Life (for spouse/dependent)
Long-Term Care
AD&D
Term Life (for employees)
Vision
Dental
401(k)/Retirement Plans
Disability
Medical
Northeast
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
31
Not sure who pays
Employee pays all
Company pays part
Company pays all
Employee Benefits Penetration (by Company Size, Industry & Region) < Chapter 1
% of
Employers
Offering
Each
Benefit
0% 20% 40% 60% 80% 100%
Pet Insurance
Concierge Services
Home Owners/Renters
Estate Plan
Auto Insurance
Mortgage (Life Insurance)
Bank CDs or MMAs
Annuities
Variable Universal Life (GVUL)
Legal Services
Bank Savings Account
Bank Checking Account
529 College Savings Plan
Whole Life
Travel/Accident
Universal Life (GUL)
Critical Illness
Financial Plan
Defined Benefit Pension Plan
Long-Term Care
Term Life (for spouse/dependent)
Vision
AD&D
Term Life (for employees)
Disability
Dental
401(k)/Retirement Plans
Medical
Midwest
EMPLOYEE BENEFITS PENETRATION by Region
32
% of
Employers
Offering
Each
Benefit
0% 20% 40% 60% 80% 100%
Pet Insurance
Concierge Services
Mortgage (Life Insurance)
Estate Plan
Home Owners/Renters
Auto Insurance
Bank CDs or MMAs
Legal Services
Annuities
529 College Savings Plan
Variable Universal Life (GVUL)
Bank Checking Account
Whole Life
Bank Savings Account
Travel/Accident
Universal Life (GUL)
Defined Benefit Pension Plan
Financial Plan
Long-Term Care
Critical Illness
Term Life (for spouse/dependent)
AD&D
Vision
Term Life (for employees)
401(k)/Retirement Plans
Disability
Dental
Medical
South
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
33
Not sure who pays
Employee pays all
Company pays part
Company pays all
Employee Benefits Penetration (by Company Size, Industry & Region) < Chapter 1
0% 20% 40% 60% 80% 100%
Pet Insurance
Concierge Services
Home Owners/Renters
Auto Insurance
Mortgage (Life Insurance)
Estate Plan
Bank CDs or MMAs
Variable Universal Life (GVUL)
529 College Savings Plan
Annuities
Legal Services
Whole Life
Bank Checking Account
Bank Savings Account
Universal Life (GUL)
Travel/Accident
Critical Illness
Defined Benefit Pension Plan
Financial Plan
Term Life (for spouse/dependent)
Long-Term Care
AD&D
Term Life (for employees)
Disability
Vision
401(k)/Retirement Plans
Dental
Medical
West
% of
Employers
Offering
Each
Benefit
All employers
2-9 employees
EMPLOYER SELF-ASSESSMENT OF BENEFITS PLAN by Company Size
34
5%
47%
39%
8%
13%
55%
27%
5%
Worse than competition
Comparable to competition
Better than competition
Best in our industry
Worse than competition
Comparable to competition
Better than competition
Best in our industry
5%
47%
39%
8%
10-49 employees
Employer
Total
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
35
Employer Self-Assessment of Benefits Plan (by Company Size, Industry & Region) < Chapter 2
EM
PL
OY
ER
SU
RV
EY
Worse than competition
Comparable to competition
Better than competition
Best in our industry
6%
50%
37%
8%
5%
47%
39%
6%
EMPLOYER SELF-ASSESSMENT OF BENEFITS PLAN by Company Size
36
50-199 employees
200-499 employees
Worse than competition
Comparable to competition
Better than competition
Best in our industry
4%
46%
41%
9%
5%
47%
39%
8%
Worse than competition
Comparable to competition
Better than competition
Best in our industry
2%
41%
49%
7%
5%
47%
39%
8%
500-999 employees
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
37
Employer Self-Assessment of Benefits Plan (by Company Size, Industry & Region) < Chapter 2
EM
PL
OY
ER
SU
RV
EY
Employer
Total
Worse than competition
Comparable to competition
Better than competition
Best in our industry
4%
48%
46%
2%
5%
47%
39%
8%
EMPLOYER SELF-ASSESSMENT OF BENEFITS PLAN by Company Size
38
1,000-2,499 employees
2,500-4,999 employees
Worse than competition
Comparable to competition
Better than competition
Best in our industry
2%
46%
43%
10%
5%
47%
39%
8%
Worse than competition
Comparable to competition
Better than competition
Best in our industry
2%
53%
41%
5%
5%
47%
39%
8%
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
39
Employer Self-Assessment of Benefits Plan (by Company Size, Industry & Region) < Chapter 2
5,000-9,999 employees
Worse than competition
Comparable to competition
Better than competition
Best in our industry
2%
38%
51%
9%
5%
47%
39%
8%
EM
PL
OY
ER
SU
RV
EY
Employer
Total
EMPLOYER SELF-ASSESSMENT OF BENEFITS PLAN by Company Size
40
10,000-24,999 employees
25,000+ employees
Worse than competition
Comparable to competition
Better than competition
Best in our industry
4%
40%
44%
12%
5%
47%
39%
8%
Worse than competition
Comparable to competition
Better than competition
Best in our industry
2%
33%
39%
25%
5%
47%
39%
8%
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
41
Employer Self-Assessment of Benefits Plan (by Company Size, Industry & Region) < Chapter 2
EM
PL
OY
ER
SU
RV
EY
Employer
Total
EMPLOYER SELF-ASSESSMENT OF BENEFITS PLAN by Industry
42
Construction
Manufacturing
Worse than competition
Comparable to competition
Better than competition
Best in our industry
8%
49%
36%
7%
5%
47%
39%
8%
Worse than competition
Comparable to competition
Better than competition
Best in our industry
1%
49%
41%
9%
5%
47%
39%
8%
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
43
Employer Self-Assessment of Benefits Plan (by Company Size, Industry & Region) < Chapter 2
Retail Trade
Worse than competition
Comparable to competition
Better than competition
Best in our industry
3%
51%
42%
4%
5%
47%
39%
8%
EM
PL
OY
ER
SU
RV
EY
Employer
Total
EMPLOYER SELF-ASSESSMENT OF BENEFITS PLAN by Industry
44
Finance/Insurance
Services
Worse than competition
Comparable to competition
Better than competition
Best in our industry
7%
43%
40%
10%
5%
47%
39%
8%
Worse than competition
Comparable to competition
Better than competition
Best in our industry
7%
49%
37%
7%
5%
47%
39%
8%
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
45
Employer Self-Assessment of Benefits Plan (by Company Size, Industry & Region) < Chapter 2
Public Administration
Worse than competition
Comparable to competition
Better than competition
Best in our industry
3%
36%
51%
10%
5%
47%
39%
8%
EM
PL
OY
ER
SU
RV
EY
Employer
Total
EMPLOYER SELF-ASSESSMENT OF BENEFITS PLAN by Region
46
Northeast
Midwest
Worse than competition
Comparable to competition
Better than competition
Best in our industry
5%
46%
39%
9%
3%
47%
42%
8%
Worse than competition
Comparable to competition
Better than competition
Best in our industry
4%
51%
38%
7%
5%
47%
39%
8%
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
47
Employer Self-Assessment of Benefits Plan (by Company Size, Industry & Region) < Chapter 2
South
Worse than competition
Comparable to competition
Better than competition
Best in our industry
7%
48%
38%
7%
5%
47%
39%
8%
EM
PL
OY
ER
SU
RV
EY
Employer
Total
EMPLOYER SELF-ASSESSMENT OF BENEFITS PLAN by Region
48
West
Worse than competition
Comparable to competition
Better than competition
Best in our industry
6%
45%
39%
10%
5%
47%
39%
8%
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
49
Employer Self-Assessment of Benefits Plan (by Company Size, Industry & Region) < Chapter 2
EM
PL
OY
ER
SU
RV
EY
Employer
Total
MOST IMPORTANT EMPLOYEE BENEFITS OBJECTIVES by Company Size
50
All employers
2-9 employees
9%
25%
14%
15%
22%
37%
36%
55%
53%
9%
14%
15%
15%
19%
41%
44%
48%
49%
Help employees w/financial decisions
Attract employees
Address employees’ diverse needs
Help employees w/benefits decisions
Reduce HR administrative costs
Increase productivity
Increase job satisfaction
Control costs
Retain employees
9%
14%
15%
22%
25%
36%
37%
53%
55%
Help employees w/financial decisions
Address employees’ diverse needs
Help employees w/benefits decisions
Reduce HR administrative costs
Attract employees
Increase job satisfaction
Increase productivity
Retain employees
Control costs
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
51
Most Important Employee Benefits Objectives (by Company Size & Industry) < Chapter 3
10-49 employees
9%
15%
14%
22%
25%
37%
36%
55%
53%
8%
10%
12%
15%
21%
39%
41%
56%
63%
Help employees w/financial decisions
Help employees w/benefits decisions
Address employees’ diverse needs
Reduce HR administrative costs
Attract employees
Increase productivity
Increase job satisfaction
Control costs
Retain employees
Employer
Total
MOST IMPORTANT EMPLOYEE BENEFITS OBJECTIVES by Company Size
52
50-199 employees
9%
15%
14%
22%
25%
36%
37%
53%
55%
7%
13%
14%
17%
28%
36%
36%
53%
62%
Help employees w/financial decisions
Help employees w/benefits decisions
Address employees’ diverse needs
Reduce HR administrative costs
Attract employees
Increase job satisfaction
Increase productivity
Retain employees
Control costs
Increase productivity
Retain employees
Control costs
37%
53%
55%
Help employees w/financial decisions9%
7%
Help employees w/benefits decisions 15%15%
Address employees’ diverse needs14%
16%
Reduce HR administrative costs22%
23%
Attract employees 25%33%
Increase job satisfaction36%
32%
36%
47%
57%
200-499 employees
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
53
Most Important Employee Benefits Objectives (by Company Size & Industry) < Chapter 3
Attract employees 25%
33%
Help employees w/financial decisions
Help employees w/benefits decisions
Address employees’ diverse needs
Reduce HR administrative costs
Increase job satisfaction
Increase productivity
Retain employees
Control costs
9%
15%
14%
22%
36%
37%
53%
55%
8%
17%
21%
23%
25%
38%
38%
62%
500-999 employees
Employer
Total
MOST IMPORTANT EMPLOYEE BENEFITS OBJECTIVES by Company Size
54
1,000-2,499 employees
Help employees w/financial decisions
Address employees’ diverse needs
Help employees w/benefits decisions
Reduce HR administrative costs
Attract employees
Increase job satisfaction
Increase productivity
Retain employees
Control costs
9%
14%
15%
22%
25%
36%
37%
53%
55%
10%
17%
18%
21%
28%
34%
35%
49%
56%
9%
14%
15%
36%
37%
22%
25%
55%
53%
5%
13%
23%
27%
27%
33%
38%
56%
63%
Help employees w/financial decisions
Address employees’ diverse needs
Help employees w/benefits decisions
Increase job satisfaction
Increase productivity
Reduce HR administrative costs
Attract employees
Control costs
Retain employees
2,500-4,999 employees
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
55
Most Important Employee Benefits Objectives (by Company Size & Industry) < Chapter 3
9%
14%
15%
36%
22%
37%
25%
55%
53%
9%
13%
14%
30%
31%
34%
36%
53%
55%
Help employees w/financial decisions
Address employees’ diverse needs
Help employees w/benefits decisions
Increase job satisfaction
Reduce HR administrative costs
Increase productivity
Attract employees
Control costs
Retain employees
5,000-9,999 employees
Employer
Total
MOST IMPORTANT EMPLOYEE BENEFITS OBJECTIVES by Company Size
56
10,000-24,999 employees
14%
9%
15%
25%
36%
37%
53%
22%
55%
12%
13%
22%
23%
24%
35%
40%
41%
59%
Address employees’ diverse needs
Help employees w/financial decisions
Help employees w/benefits decisions
Attract employees
Increase job satisfaction
Increase productivity
Retain employees
Reduce HR administrative costs
Control costs
25,000+ employees
14%
15%
9%
36%
25%
22%
37%
53%
55%
12%
16%
20%
24%
31%
37%
45%
47%
51%
Address employees’ diverse needs
Help employees w/benefits decisions
Help employees w/financial decisions
Increase job satisfaction
Attract employees
Reduce HR administrative costs
Increase productivity
Retain employees
Control costs
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
57
Most Important Employee Benefits Objectives (by Company Size & Industry) < Chapter 3
Employer
Total
MOST IMPORTANT EMPLOYEE BENEFITS OBJECTIVES by Industry
58
Construction
9%
15%
14%
22%
25%
36%
37%
55%
53%
11%
11%
19%
21%
29%
36%
43%
50%
52%
Help employees w/financial decisions
Help employees w/benefits decisions
Address employees’ diverse needs
Reduce HR administrative costs
Attract employees
Increase job satisfaction
Increase productivity
Control costs
Retain employees
9%
14%
15%
22%
25%
36%
37%
53%
55%
7%
13%
16%
23%
26%
29%
35%
50%
58%
Help employees w/financial decisions
Address employees’ diverse needs
Help employees w/benefits decisions
Reduce HR administrative costs
Attract employees
Increase job satisfaction
Increase productivity
Retain employees
Control costs
Manufacturing
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
59
Most Important Employee Benefits Objectives (by Company Size & Industry) < Chapter 3
14%
9%
15%
22%
25%
36%
37%
53%
55%
11%
13%
14%
21%
28%
28%
33%
50%
59%
Address employees’ diverse needs
Help employees w/financial decisions
Help employees w/benefits decisions
Reduce HR administrative costs
Attract employees
Increase job satisfaction
Increase productivity
Retain employees
Control costs
Retail Trade
Employer
Total
MOST IMPORTANT EMPLOYEE BENEFITS OBJECTIVES by Industry
60
Finance/Insurance
9%
14%
15%
25%
22%
36%
37%
53%
55%
7%
12%
16%
23%
30%
30%
39%
49%
55%
Help employees w/financial decisions
Address employees’ diverse needs
Help employees w/benefits decisions
Attract employees
Reduce HR administrative costs
Increase job satisfaction
Increase productivity
Retain employees
Control costs
9%
15%
14%
22%
25%
37%
36%
55%
53%
8%
14%
15%
19%
25%
37%
41%
52%
56%
Help employees w/financial decisions
Help employees w/benefits decisions
Address employees’ diverse needs
Reduce HR administrative costs
Attract employees
Increase productivity
Increase job satisfaction
Control costs
Retain employees
Services
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
61
Most Important Employee Benefits Objectives (by Company Size & Industry) < Chapter 3
9%
15%
14%
22%
25%
36%
37%
53%
55%
10%
15%
16%
20%
24%
31%
37%
46%
59%
Help employees w/financial decisions
Help employees w/benefits decisions
Address employees’ diverse needs
Reduce HR administrative costs
Attract employees
Increase job satisfaction
Increase productivity
Retain employees
Control costs
Public Administration
Employer
Total
MOST IMPORTANT EMPLOYEE BENEFITS STRATEGIES by Company Size
62
All employers
10%
11%
11%
15%
18%
20%
22%
23%
24%
29%
29%
40%
Build or expand benefits Web site
Outsourcing benefits administration
General financial planning
Internet access for all employees
Employee self service on the Internet
Wider array of voluntary benefits
Retirement planning
401(k) investment education
Common platform for administration
Cost shifting to employees
Employee decision support tools
Benefits to help work/life balance
Build or expand benefits Web site
Outsourcing benefits administration
Employee self service on the Internet
General financial planning
401(k) investment education
Internet access for all employees
Wider array of voluntary benefits
Common platform for administration
Employee decision support tools
Retirement planning
Cost shifting to employees
Benefits to help work/life balance
10%
11%
18%
11%
23%
15%
20%
24%
29%
22%
29%
40%
3%
7%
7%
14%
14%
16%
20%
21%
24%
26%
28%
50%
2-9 employees
EM
PL
OY
ER
SU
RV
EY
Employer
Total
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
63
Most Important Employee Benefits Strategies (by Company Size & Industry) < Chapter 4
Build or expand benefits Web site
Employee self service on the Internet
Outsourcing benefits administration
Internet access for all employees
General financial planning
Common platform for administration
Wider array of voluntary benefits
401(k) investment education
Retirement planning
Employee decision support tools
Cost shifting to employees
Benefits to help work/life balance
10%
18%
11%
15%
11%
24%
20%
23%
22%
29%
29%
40%
3%
9%
10%
10%
11%
20%
22%
22%
26%
28%
32%
43%
10-49 employees
MOST IMPORTANT EMPLOYEE BENEFITS STRATEGIES by Company Size
64
50-199 employees
10%
11%
15%
11%
18%
20%
22%
24%
29%
29%
23%
40%
8%
8%
8%
9%
13%
23%
24%
25%
30%
31%
32%
47%
Build or expand benefits Web site
Outsourcing benefits administration
Internet access for all employees
General financial planning
Employee self service on net
Wider array of voluntary benefits
Retirement planning
Common platform for administration
Employee decision support tools
Cost shifting to employees
401(k) investment education
Benefits to help work/life balance
10%
11%
15%
11%
18%
20%
24%
23%
22%
29%
40%
29%
10%
10%
14%
15%
22%
23%
23%
26%
26%
27%
32%
33%
Build or expand benefits Web site
General financial planning
Internet access for all employees
Outsour cing benefits administration
Employee self service on the Internet
Wider array of voluntary benefits
Common platform for administration
401(k) investment education
Retirement planning
Cost shifting to employees
Benefits to help work/life balance
Employee decision support tools
200-499 employees
EM
PL
OY
ER
SU
RV
EY
Employer
Total
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
65
Most Important Employee Benefits Strategies (by Company Size & Industry) < Chapter 4
11%
10%
11%
24%
15%
18%
22%
20%
29%
23%
29%
40%
4%
10%
15%
15%
17%
23%
23%
25%
25%
33%
37%
37%
Outsourcing benefits administration
Build or expand benefits Web site
General financial planning
Common platform for administration
Internet access for all employees
Employee self service on the Internet
Retirement planning
Wider array of voluntary benefits
Cost shifting to employees
401(k) investment education
Employee decision support tools
Benefits to help work/life balance
500-999 employees
MOST IMPORTANT EMPLOYEE BENEFITS STRATEGIES by Company Size
66
1,000-2,499 employees
11%
11%
20%
15%
22%
10%
23%
29%
40%
24%
18%
29%
11%
11%
11%
14%
14%
21%
24%
28%
30%
33%
35%
36%
Outsourcing benefits administration
General financial planning
Wider array of voluntary benefits
Internet access for all employees
Retirement planning
Build or expand benefits Web site
401(k) investment education
Cost shifting to employees
Benefits to help work/life balance
Common platform for administration
Employee self service on the Internet
Employee decision support tools
20%
11%
22%
11%
10%
23%
18%
29%
15%
29%
24%
40%
9%
13%
16%
17%
19%
22%
25%
27%
30%
30%
31%
34%
Wider array of voluntary benefits
Outsourcing benefits administration
Retirement planning
General financial planning
Build or expand benefits Web site
401(k) investment education
Employee self service on the Internet
Cost shifting to employees
Internet access for all employees
Employee decision support tools
Common platform for administration
Benefits to help work/life balance
2,500-4,999 employees
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
67
Most Important Employee Benefits Strategies (by Company Size & Industry) < Chapter 4
11%
11%
15%
20%
22%
10%
23%
29%
29%
40%
18%
24%
10%
15%
15%
15%
16%
21%
26%
28%
30%
30%
33%
34%
General financial planning
Outsourcing benefits administration
Internet access for all employees
Wider array of voluntary benefits
Retirement planning
Build or expand benefits Web site
401(k) investment education
Employee decision support tools
Cost shifting to employees
Benefits to help work/life balance
Employee self service on the Internet
Common platform for administration
5,000-9,999 employees
Employer
Total
MOST IMPORTANT EMPLOYEE BENEFITS STRATEGIES by Company Size
68
10,000-24,999 employees
11%
22%
24%
11%
20%
15%
23%
10%
40%
29%
29%
18%
8%
13%
18%
19%
22%
23%
24%
25%
26%
29%
30%
33%
General financial planning
Retirement planning
Common platform for administration
Outsourcing benefits administration
Wider array of voluntary benefits
Internet access for all employees
401(k) investment education
Build or expand benefits Web site
Benefits to help work/life balance
Employee decision support tools
Cost shifting to employees
Employee self service on the Internet
General financial planning
Wider array of voluntary benefits
Build or expand benefits Web site
Retirement planning
401(k) investment education
Cost shifting to employees
Benefits to help work/life balance
Outsourcing benefits administration
Employee decision support tools
Internet access for all employees
Common platform for administration
Employee self service on the Internet
11%
20%
10%
22%
23%
29%
40%
11%
29%
15%
24%
18%
12%
16%
20%
20%
22%
22%
22%
24%
27%
29%
33%
41%
25,000+ employees
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
69
Most Important Employee Benefits Strategies (by Company Size & Industry) < Chapter 4
Employer
Total
MOST IMPORTANT EMPLOYEE BENEFITS STRATEGIES by Industry
70
Construction
15%
10%
18%
11%
11%
22%
23%
20%
29%
24%
29%
40%
7%
8%
8%
11%
12%
21%
26%
27%
30%
31%
31%
37%
Internet access for all employees
Build or expand benefits Web site
Employee self service on the Internet
Outsourcing benefits administration
General financial planning
Retirement planning
401(k) investment education
Wider array of voluntary benefits
Employee decision support tools
Common platform for administration
Cost shifting to employees
Benefits to help work/life balance
11%
10%
15%
11%
20%
22%
18%
23%
24%
29%
29%
40%
9%
10%
13%
14%
17%
17%
25%
26%
28%
29%
31%
32%
General financial planning
Build or expand benefits Web site
Internet access for all employees
Outsourcing benefits administration
Wider array of voluntary benefits
Retirement planning
Employee self service on the Internet
401(k) investment education
Common platform for administration
Employee decision support tools
Cost shifting to employees
Benefits to help work/life balance
Manufacturing
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
71
Most Important Employee Benefits Strategies (by Company Size & Industry) < Chapter 4
10%
11%
11%
15%
18%
24%
22%
29%
20%
23%
29%
40%
6%
11%
11%
14%
16%
22%
23%
26%
27%
28%
28%
41%
Build or expand benefits Web site
Outsourcing benefits administration
General financial planning
Internet access for all employees
Employee self service on the Internet
Common platform for administration
Retirement planning
Cost shifting to employees
Wider array of voluntary benefits
401(k) investment education
Employee decision support tools
Benefits to help work/life balance
Retail Trade
Employer
Total
MOST IMPORTANT EMPLOYEE BENEFITS STRATEGIES by Industry
72
Finance/Insurance
10%
11%
11%
15%
20%
22%
23%
18%
29%
24%
29%
40%
8%
12%
13%
15%
16%
18%
19%
21%
28%
30%
31%
38%
Build or expand benefits Web site
Outsourcing benefits administration
General financial planning
Internet access for all employees
Wider array of voluntary benefits
Retirement planning
401(k) investment education
Employee self service on the Internet
Employee decision support tools
Common platform for administration
Cost shifting to employees
Benefits to help work/life balance
Services
11%
10%
11%
15%
18%
20%
24%
23%
22%
29%
29%
40%
9%
10%
11%
17%
18%
20%
21%
22%
24%
29%
30%
44%
Outsourcing benefits administration
Build or expand benefits Web site
General financial planning
Internet access for all employees
Employee self service on the Internet
Wider array of voluntary benefits
Common platform for administration
401(k) investment education
Retirement planning
Cost shifting to employees
Employee decision support tools
Benefits to help work/life balance
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
73
Most Important Employee Benefits Strategies (by Company Size & Industry) < Chapter 4
11%
11%
15%
20%
24%
29%
18%
23%
10%
22%
29%
40%
7%
11%
13%
14%
18%
21%
22%
22%
24%
29%
33%
36%
Outsourcing benefits administration
General financial planning
Internet access for all employees
Wider array of voluntary benefits
Common platform for administration
Cost shifting to employees
Employee self service on the Internet
401(k) investment education
Build or expand benefits Web site
Retirement planning
Employee decision support tools
Benefits to help work/life balance
Public Administration
Employer
Total
eBUSINESS–– PREVALENCE OF EMPLOYEE BENEFITS WEB SITES by Company Size, Industry & Region
74
All employers
All industries
48%
36%
58%
40%
55%
44%
66%
Total
Construction
Manufacturing
Retail Trade
Finance/Insurance
Services
Public Administration
48%
19%
32%
43%
51%
55%
66%
69%
86%
85%
92%
Total
2-9
10-49
50-199
200-499
500-999
1,000-2,499
2,500-4,999
5,000-9,999
10,000-24,999
25,000+
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
75
eBusiness—Prevalence of Employee Benefits Web sites (by Company Size, Industry & Region) < Chapter 5
All regions
48%Total
54%Northeast
45%Midwest
46%South
50%West
Employer
Total
% of Employers Offering an
Employee Benefits Web site
eBUSINESS–– TYPES OF ONLINE FUNCTIONALITY OFFERED by Company Size
76
All employers
2-9 employees
44%
44%
46%
48%
48%
50%
57%
61%
61%
65%
65%
72%
Financial planning/education
Decision support
Retirement planning/education
Claims submission
Billing/Payroll deduction
Enrollment
Plan design information
Eligibility verification
Change invest. options in a retirement plan
Claims status/EOB
Personal Profile
Recordkeeping
Change invest. options in a retirement plan
45%
52%
59%
60%
60%
64%
67%
70%
70%
74%
74%
74%
Claims submission
Billing/Payroll deduction
Eligibility verification
Financial planning/education
Enrollment
Retirement planning/education
Claims status/EOB
Personal profile
Recordkeeping
Decision support
Plan design information
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
77
eBusiness—Types of Online Functionality Offered (by Company Size, Industry & Region) < Chapter 6
10-49 employees
% of Employers
Offering Online
Functionality
Among Those
Providing
Internet/Intranet
Access to Employees
32%
42%
43%
50%
51%
52%
60%
63%
64%
64%
64%
72%
Billing/Payroll deduction
Claims submission
Enrollment
Financial planning/education
Retirement planning/education
Eligibility verification
Change invest. options in a retirement plan
Personal profile
Recordkeeping
Claims status/EOB
Plan design information
Decision support
Employer
eBUSINESS–– TYPES OF ONLINE FUNCTIONALITY OFFERED by Company Size
78
50-199 employees
42%
44%
47%
58%
60%
61%
62%
64%
66%
66%
68%
78%
Billing/Payroll deduction
Claims submission
Enrollment
Eligibility verification
Financial planning/education
Retirement planning/education
Plan design information
Claims status/EOB
Personal profile
Decision support
Recordkeeping
Change invest. options in a retirement plan
36%
38%
49%
51%
54%
54%
59%
59%
62%
72%
72%
77%
Claims submission
Billing/Payroll deduction
Enrollment
Eligibility verification
Financial planning/education
Recordkeeping
Retirement planning/education
Claims status/EOB
Personal profile
Decision support
Plan design information
Change invest. options in a retirement plan
200-499 employees
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
79
eBusiness—Types of Online Functionality Offered (by Company Size, Industry & Region) < Chapter 6
38%
42%
42%
42%
50%
54%
54%
58%
62%
65%
69%
69%
Eligibility verification
Claims submission
Billing/Payroll deduction
Enrollment
Financial planning/education
Retirement planning/education
Recordkeeping
Decision support
Change invest. options in a retirement plan
Claims status/EOB
Personal profile
Plan design information
500-999 employees
Employer
% of Employers
Offering Online
Functionality
Among Those
Providing
Internet/Intranet
Access to Employees
eBUSINESS–– TYPES OF ONLINE FUNCTIONALITY OFFERED by Company Size
80
1,000-2,499 employees
45%
52%
60%
61%
62%
63%
67%
67%
70%
72%
76%
78%
Claims submission
Billing/Payroll deduction
Personal profile
Eligibility verification
Enrollment
Financial planning/education
Recordkeeping
Decision support
Retirement planning/education
Claims status/EOB
Plan design information
Change invest. options in a retirement plan
39%
57%
57%
59%
66%
66%
68%
68%
73%
77%
82%
86%
Claims submission
Eligibility verification
Financial planning/education
Billing/Payroll deduction
Retirement planning/education
Recordkeeping
Enrollment
Personal profile
Claims status/EOB
Decision support
Change invest. options in a retirement plan
Plan design information
2,500-4,999 employees
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
81
eBusiness—Types of Online Functionality Offered (by Company Size, Industry & Region) < Chapter 6
44%
58%
62%
64%
66%
70%
71%
74%
75%
80%
82%
82%
Claims submission
Eligibility verification
Billing/Payroll deduction
Claims status/EOB
Financial planning/education
Enrollment
Retirement planning/education
Recordkeeping
Personal profile
Change invest. options in a retirement plan
Decision support
Plan design information
5,000-9,999 employees
Employer
% of Employers
Offering Online
Functionality
Among Those
Providing
Internet/Intranet
Access to Employees
eBUSINESS–– TYPES OF ONLINE FUNCTIONALITY OFFERED by Company Size
82
10,000-24,999 employees
62%
72%
74%
77%
83%
83%
85%
89%
89%
89%
91%
94%
Claims submission
Billing/Payroll deduction
Financial planning/education
Claims status/EOB
Eligibility verification
Retirement planning/education
Personal profile
Recordkeeping
Change invest. options in a retirement plan
Decision support
Enrollment
Plan design information
25,000+ employees
46%
60%
67%
68%
70%
72%
78%
78%
79%
84%
84%
86%
Claims submission
Eligibility verification
Retirement planning/education
Financial planning/education
Billing/Payroll deduction
Claims status/EOB
Enrollment
Recordkeeping
Change invest. options in a retirement plan
Plan design information
Decision support
Personal profile
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
83
eBusiness—Types of Online Functionality Offered (by Company Size, Industry & Region) < Chapter 6
Employer
% of Employers
Offering Online
Functionality
Among Those
Providing
Internet/Intranet
Access to Employees
eBUSINESS–– TYPES OF ONLINE FUNCTIONALITY OFFERED by Industry
84
Construction
45%
45%
52%
59%
62%
62%
66%
69%
72%
79%
79%
86%
Eligibility verification
Enrollment
Billing/Payroll deduction
Personal profile
Financial planning/education
Retirement planning/education
Claims submission
Decision support
Plan design information
Claims status/EOB
Change invest. options in a retirement plan
Recordkeeping
42%
53%
60%
66%
69%
70%
71%
73%
77%
79%
84%
87%
Claims submission
Billing/Payroll deduction
Enrollment
Eligibility verification
Claims status/EOB
Financial planning/education
Retirement planning/education
Recordkeeping
Personal profile
Decision support
Plan design information
Change invest. options in a retirement plan
Manufacturing
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
85
eBusiness—Types of Online Functionality Offered (by Company Size, Industry & Region) < Chapter 6
53%
58%
58%
58%
60%
63%
63%
68%
70%
80%
80%
83%
Enrollment
Claims submission
Billing/Payroll deduction
Retirement planning/education
Eligibility verification
Financial planning/education
Recordkeeping
Claims status/EOB
Personal profile
Change invest. options in a retirement plan
Decision support
Plan design information
Retail Trade
Employer
% of Employers
Offering Online
Functionality
Among Those
Providing
Internet/Intranet
Access to Employees
eBUSINESS–– TYPES OF ONLINE FUNCTIONALITY OFFERED by Industry
86
Finance/Insurance
Services
45%
56%
61%
62%
65%
71%
74%
75%
75%
75%
76%
76%
Claims submission
Billing/Payroll deduction
Financial planning/education
Retirement planning/education
Eligibility verification
Claims status/EOB
Change invest. options in a retirement plan
Enrollment
Personal profile
Plan design information
Recordkeeping
Decision support
41%
47%
55%
56%
59%
62%
64%
65%
67%
68%
69%
71%
Claims submission
Billing/Payroll deduction
Enrollment
Eligibility verification
Financial planning/education
Retirement planning/education
Claims status/EOB
Recordkeeping
Personal profile
Plan design information
Change invest. options in a retirement plan
Decision support
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
87
eBusiness—Types of Online Functionality Offered (by Company Size, Industry & Region) < Chapter 6
Public Administration
Employer
% of Employers
Offering Online
Functionality
Among Those
Providing
Internet/Intranet
Access to Employees
49%
51%
51%
54%
57%
64%
64%
69%
69%
69%
70%
75%
Financial planning/education
Claims submission
Eligibility verification
Change invest. options in a retirement plan
Billing/Payroll deduction
Retirement planning/education
Personal profile
Enrollment
Claims status/EOB
Decision support
Recordkeeping
Plan design information
eBUSINESS–– TYPES OF ONLINE FUNCTIONALITY OFFERED by Region
88
Northeast
42%
48%
57%
58%
60%
62%
66%
69%
70%
73%
76%
78%
Claims submission
Billing/Payroll deduction
Financial planning/education
Enrollment
Eligibility verification
Retirement planning/education
Claims status/EOB
Recordkeeping
Personal profile
Change invest. options in a retirement plan
Plan design information
Decision support
Midwest
43%
51%
59%
63%
66%
68%
68%
70%
70%
72%
74%
79%
Claims submission
Billing/Payroll deduction
Enrollment
Eligibility verification
Financial planning/education
Claims status/EOB
Recordkeeping
Retirement planning/education
Decision support
Personal profile
Plan design information
Change invest. options in a retirement plan
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
89
eBusiness—Types of Online Functionality Offered (by Company Size, Industry & Region) < Chapter 6
South
Employer
% of Employers
Offering Online
Functionality
Among Those
Providing
Internet/Intranet
Access to Employees
47%
53%
57%
58%
59%
62%
69%
71%
71%
71%
75%
75%
Claims submission
Billing/Payroll deduction
Financial planning/education
Eligibility verification
Retirement planning/education
Enrollment
Claims status/EOB
Recordkeeping
Personal profile
Change invest. options in a retirement plan
Plan design information
Decision support
eBUSINESS–– TYPES OF ONLINE FUNCTIONALITY OFFERED by Region
90
West
Change invest. options in a retirement plan
46%
54%
56%
61%
62%
65%
65%
67%
71%
71%
71%
75%
Claims submission
Eligibility verification
Billing/Payroll deduction
Financial planning/education
Enrollment
Retirement planning/education
Claims status/EOB
Personal profile
Recordkeeping
Decision support
Plan design information
EM
PL
OY
ER
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
91
eBusiness—Types of Online Functionality Offered (by Company Size, Industry & Region) < Chapter 6
Employer
% of Online
Functionality
Among Employers
Providing
Internet/Intranet
Access to
Employees
EMPLOYEE PREFERENCES––METHODS FOROBTAINING BENEFITS INFORMATIONby Company Size
92
All employees
4%
6%
9%
11%
22%
30%
34%
38%
42%
CD-ROM
Video
Phone with InsuranceCompany Representative
Internet/Intranet
Individual meeting
Group meetings
Package at home
Package at work
2-9 employees
4%
5%
6%
14%
15%
19%
24%
42%
45%
Video
CD-ROM
Internet/Intranet
Phone with InsuranceCompany Representative
Individual meeting
Group meetings
Package at home
Package at work
EM
PL
OY
EE
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
93
Employee Preferences—Methods for Obtaining Benefits Information (by Company Size & Industry) < Chapter 7
10-49 employees
Employees
% of Employees
Preferring Method
for Initially
Obtaining Benefits
Information
Multiple responses permitted.Categories add to more than 100%.3%
4%
4%
9%
16%
18%
28%
37%
41%
Video
CD-ROM
Phone with InsuranceCompany Representative
Individual meeting
Internet/Intranet
Group meetings
Package at work
Package at home
EMPLOYEE PREFERENCES––METHODS FOROBTAINING BENEFITS INFORMATIONby Company Size
94
50-199 employees
200-499 employees
5%
5%
6%
8%
13%
24%
30%
33%
45%
CD-ROM
Video
Phone with InsuranceCompany Representative
Internet/Intranet
Package at home
Individual meeting
Group meetings
Package at work
3%
4%
7%
8%
11%
15%
39%
40%
47%
CD-ROM
Video
Phone with InsuranceCompany Representative
Package at home
Internet/Intranet
Individual meeting
Group meetings
Package at work
EM
PL
OY
EE
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
95
Employee Preferences—Methods for Obtaining Benefits Information (by Company Size & Industry) < Chapter 7
500-999 employees
Employees
% of Employees
Preferring Method
for Initially
Obtaining Benefits
Information
Multiple responses permitted.Categories add to more than 100%.3%
4%
4%
11%
18%
25%
37%
37%
46%
Phone with InsuranceCompany Representative
CD-ROM
Video
Internet/Intranet
Package at home
Group meetings
Package at work
Individual meeting
EMPLOYEE PREFERENCES––METHODS FOROBTAINING BENEFITS INFORMATIONby Company Size
96
1,000-2,499 employees
5%
10%
12%
18%
34%
38%
40%
48%
48%
CD-ROM
Video
Phone with InsuranceCompany Representative
Internet/Intranet
Package at home
Group meetings
Individual meeting
Package at work
1%
13%
19%
21%
26%
28%
37%
58%
Video
CD-ROM
Phone with InsuranceCompany Representative
Group meetings
Internet/Intranet
Individual meeting
Package at work
Package at home
0%
2,500-4,999 employees
EM
PL
OY
EE
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
97
Employee Preferences—Methods for Obtaining Benefits Information (by Company Size & Industry) < Chapter 7
2%
4%
11%
22%
30%
32%
35%
42%
46%
CD-ROM
Video
Phone with InsuranceCompany Representative
Internet/Intranet
Individual meeting
Group meetings
Package at work
Package at home
5,000-9,999 employees
Employees
% of Employees
Preferring Method
for Initially
Obtaining Benefits
Information
Multiple responses permitted.Categories add to more than 100%.
EMPLOYEE PREFERENCES––METHODS FOROBTAINING BENEFITS INFORMATIONby Company Size
98
10,000-24,999 employees
7%
9%
11%
15%
22%
30%
45%
45%
61%
Phone with InsuranceCompany Representative
Video
CD-ROM
Individual meeting
Internet/Intranet
Group meetings
Package at work
Package at home
25,000 + employees
Multiple responses permitted.Categories add to more than 100%.
3%
8%
9%
11%
21%
27%
33%
38%
39%
CD-ROM
Phone with InsuranceCompany Representative
Video
Internet/Intranet
Individual meeting
Group meetings
Package at home
Package at work
EM
PL
OY
EE
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
99
Employee Preferences—Methods for Obtaining Benefits Information (by Company Size & Industry) < Chapter 7
Employees
% of Employees
Preferring Method
for Initially
Obtaining Benefits
Information
EMPLOYEE PREFERENCES––METHODS FOROBTAINING BENEFITS INFORMATIONby Industry
100
Manufacturing
CD-ROM
Video
Phone with InsuranceCompany Representative
Group meetings
Internet/Intranet
Individual meeting
Package at home
Package at work
2%
3%
6%
14%
28%
29%
32%
41%
48%
Retail Trade
2%
2%
3%
8%
16%
26%
29%
36%
41%
CD-ROM
Phone with InsuranceCompany Representative
Video
Internet/Intranet
Individual meeting
Package at home
Package at work
Group meetings
EM
PL
OY
EE
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
101
Employee Preferences—Methods for Obtaining Benefits Information (by Company Size & Industry) < Chapter 7
Transportation
Employees
% of Employees
Preferring Method
for Initially
Obtaining Benefits
Information
Multiple responses permitted.Categories add to more than 100%.
5%
6%
10%
18%
34%
38%
41%
43%
44%
CD-ROM
Video
Phone with InsuranceCompany Representative
Group meetings
Internet/Intranet
Package at home
Individual meeting
Package at work
EMPLOYEE PREFERENCES––METHODS FOROBTAINING BENEFITS INFORMATIONby Industry
102
Finance/Insurance
Services
3%
8%
10%
11%
24%
30%
34%
36%
55%
CD-ROM
Phone with InsuranceCompany Representative
Video
Internet/Intranet
Group meetings
Individual meeting
Package at home
Package at work
CD-ROM
Video
Phone with InsuranceCompany Representative
Internet/Intranet
Individual meeting
Group meetings
Package at home
Package at work
5%
6%
11%
14%
18%
32%
36%
40%
42%
EM
PL
OY
EE
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
103
Employee Preferences—Methods for Obtaining Benefits Information (by Company Size & Industry) < Chapter 7
Public Administration
Employees
% of Employees
Preferring Method
for Initially
Obtaining Benefits
Information
Multiple responses permitted.Categories add to more than 100%.3%
3%
6%
10%
18%
23%
33%
37%
40%
Video
CD-ROM
Internet/Intranet
Individual meeting
Group meetings
Package at home
Package at work
Phone with InsuranceCompany Representative
EMPLOYEE PREFERENCES—METHODS FOR BENEFITS ENROLLMENTby Company Size
104
All employees
2-9 employees
9%
13%
19%
23%
39%
45%
Interactive Voice Response (IVR)
Group meeting
Phone with Service Representative
Individual meeting
Paper forms
Internet/Intranet
4%
4%
25%
26%
30%
50%
Group meeting
Internet/Intranet
Individual meeting
Paper forms
Interactive Voice Response (IVR)
Phone with Service Representative
EM
PL
OY
EE
SU
RV
EY
Employees
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
105
Employee Preferences—Methods for Benefits Enrollment (by Company Size & Industry) < Chapter 8
10-49 employees
% of Employees
Preferring Method
for Benefits
Enrollment
Multiple responses permitted.Categories add to more than 100%.
2%
9%
13%
16%
29%
62%
Group meeting
Individual meeting
Internet/Intranet
Paper forms
Interactive Voice Response (IVR)
Phone with Service Representative
EMPLOYEE PREFERENCES—METHODS FOR BENEFITS ENROLLMENTby Company Size
106
50-199 employees
200-499 employees
5%
20%
20%
24%
25%
39%
Group meeting
Individual meeting
Paper forms
Internet/Intranet
Interactive Voice Response (IVR)
Phone with Service Representative
4%
15%
19%
34%
35%
40%
Group meeting
Individual meeting
Internet/Intranet
Paper forms
Interactive Voice Response (IVR)
Phone with Service Representative
EM
PL
OY
EE
SU
RV
EY
Employees
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
107
Employee Preferences—Methods for Benefits Enrollment (by Company Size & Industry) < Chapter 8
500-999 employees
% of Employees
Preferring Method
for Benefits
Enrollment
Multiple responses permitted.Categories add to more than 100%.
5%
12%
13%
26%
35%
50%
Group meeting
Internet/Intranet
Individual meeting
Paper forms
Interactive Voice Response (IVR)
Phone with Service Representative
EMPLOYEE PREFERENCES—METHODS FOR BENEFITS ENROLLMENTby Company Size
108
1,000-2,499 employees
10%
16%
17%
28%
45%
50%
Group meeting
Individual meeting
Paper forms
Internet/Intranet
Interactive Voice Response (IVR)
Phone with Service Representative
7%
18%
18%
21%
37%
49%
Group meeting
Individual meeting
Paper forms
Internet/Intranet
Interactive Voice Response (IVR)
Phone with Service Representative
2,500-4,999 employees
EM
PL
OY
EE
SU
RV
EY
Employees
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
109
Employee Preferences—Methods for Benefits Enrollment (by Company Size & Industry) < Chapter 8
15%
18%
25%
26%
30%
72%
Group meeting
Individual meeting
Paper forms
Internet/Intranet
Interactive Voice Response (IVR)
Phone with Service Representative
5,000-9,999 employees
% of Employees
Preferring Method
for Benefits
Enrollment
Multiple responses permitted.Categories add to more than 100%.
EMPLOYEE PREFERENCES—METHODS FOR BENEFITS ENROLLMENTby Company Size
110
10,000-24,999 employees
7%
12%
18%
19%
31%
69%
Group meeting
Individual meeting
Paper forms
Internet/Intranet
Interactive Voice Response (IVR)
Phone with Service Representative
5%
13%
16%
24%
35%
46%
Group meeting
Individual meeting
Paper forms
Internet/Intranet
Interactive Voice Response (IVR)
Phone with Service Representative
25,000+ employees
EM
PL
OY
EE
SU
RV
EY
Employees
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
111
Employee Preferences—Methods for Benefits Enrollment (by Company Size & Industry) < Chapter 8
% of Employees
Preferring Method
for Benefits
Enrollment
Multiple responses permitted.Categories add to more than 100%.
EMPLOYEE PREFERENCES—METHODS FOR BENEFITS ENROLLMENTby Industry
112
Manufacturing
2%
11%
12%
29%
37%
40%
Group meeting
Individual meeting
Internet/Intranet
Paper forms
Interactive Voice Response (IVR)
Phone with Service Representative
8%
14%
16%
25%
30%
41%
Group meeting
Individual meeting
Paper forms
Internet/Intranet
Interactive Voice Response (IVR)
Phone with Service Representative
Retail Trade
EM
PL
OY
EE
SU
RV
EY
Employees
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
113
Employee Preferences—Methods for Benefits Enrollment (by Company Size & Industry) < Chapter 8
12%
20%
23%
26%
51%
59%
Group meeting
Individual meeting
Paper forms
Internet/Intranet
Interactive Voice Response (IVR)
Phone with Service Representative
Transportation
% of Employees
Preferring Method
for Benefits
Enrollment
Multiple responses permitted.Categories add to more than 100%.
EMPLOYEE PREFERENCES—METHODS FOR BENEFITS ENROLLMENTby Industry
114
Finance/Insurance
4%
10%
17%
18%
23%
55%
Group meeting
Individual meeting
Paper forms
Internet/Intranet
Interactive Voice Response (IVR)
Phone with Service Representative
11%
12%
19%
25%
44%
45%
Group meeting
Individual meeting
Paper forms
Internet/Intranet
Interactive Voice Response (IVR)
Phone with Service Representative
Services
EM
PL
OY
EE
SU
RV
EY
Employees
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
115
Employee Preferences—Methods for Benefits Enrollment (by Company Size & Industry) < Chapter 8
8%
9%
23%
26%
27%
38%
Group meeting
Individual meeting
Paper forms
Internet/Intranet
Interactive Voice Response (IVR)
Phone with Service Representative
Public Administration
% of Employees
Preferring Method
for Benefits
Enrollment
Multiple responses permitted.Categories add to more than 100%.
EMPLOYEE PREFERENCES––METHODS FOR OBTAINING BENEFITS SERVICEby Company Size
116
All employees
2-9 employees
6%
10%
15%
16%
34%
39%
42%
Email to HR
Phone with HR
Internet/Intranet
Face-to-face with HR
Email to Service Representative
Interactive Voice Response (IVR)
Phone with Service Representative
3%
4%
14%
18%
18%
36%
41%
Email to HR
Phone with HR
Internet/Intranet
Face-to-face with HR
Email to Service Representative
Interactive Voice Response (IVR)
Phone with Service Representative
EM
PL
OY
EE
SU
RV
EY
Employees
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
117
Employee Preferences—Methods for Obtaining Benefits Service (by Company Size & Industry) < Chapter 9
2%
6%
12%
16%
22%
37%
39%
Email to HR
Phone with HR
Internet/Intranet
Face-to-face with HR
Email to Service Representative
Interactive Voice Response (IVR)
Phone with Service Representative
10-49 employees
% of Employees
Preferring Method
for Obtaining
Service
Multiple responses permitted.Categories add to more than 100%.
EMPLOYEE PREFERENCES––METHODS FOR OBTAINING BENEFITS SERVICEby Company Size
118
50-199 employees
200-499 employees
3%
8%
11%
17%
28%
34%
51%
Email to HR
Email to Service Representative
Phone with HR
Internet/Intranet
Face-to-face with HR
Interactive Voice Response (IVR)
Phone with Service Representative
6%
7%
7%
14%
32%
41%
46%
Email to HR
Phone with HR
Internet/Intranet
Face-to-face with HR
Email to Service Representative
Interactive Voice Response (IVR)
Phone with Service Representative
EM
PL
OY
EE
SU
RV
EY
Employees
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
119
Employee Preferences—Methods for Obtaining Benefits Service (by Company Size & Industry) < Chapter 9
500-999 employees
% of Employees
Preferring Method
for Obtaining
Service
Multiple responses permitted.Categories add to more than 100%.
7%
7%
12%
14%
27%
30%
57%
Email to HR
Phone with HR
Internet/Intranet
Face-to-face with HR
Email to Service Representative
Interactive Voice Response (IVR)
Phone with Service Representative
EMPLOYEE PREFERENCES––METHODS FOROBTAINING BENEFITS SERVICEby Company Size
120
1,000-2,499 employees
2,500-4,999 employees
5%
19%
25%
28%
35%
44%
61%
Phone with HR
Email to HR
Internet/Intranet
Face-to-face with HR
Email to Service Representative
Interactive Voice Response (IVR)
Phone with Service Representative
8%
8%
11%
17%
28%
35%
47%
Email to HR
Phone with HR
Internet/Intranet
Face-to-face with HR
Email to Service Representative
Interactive Voice Response (IVR)
Phone with Service Representative
EM
PL
OY
EE
SU
RV
EY
Employees
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
121
Employee Preferences—Methods for Obtaining Benefits Service (by Company Size & Industry) < Chapter 9
5,000-9,999 employees
% of Employees
Preferring Method
for Obtaining
Service
Multiple responses permitted.Categories add to more than 100%.
10%
12%
23%
23%
38%
42%
46%
Email to HR
Phone with HR
Internet/Intranet
Face-to-face with HR
Email to Service Representative
Interactive Voice Response (IVR)
Phone with Service Representative
EMPLOYEE PREFERENCES––METHODS FOR OBTAINING BENEFITS SERVICEby Company Size
122
10,000-24,999 employees
6%
10%
13%
17%
23%
45%
54%
Email to HR
Phone with HR
Face-to-face with HR
Internet/Intranet
Email to Service Representative
Interactive Voice Response (IVR)
Phone with Service Representative
7%
8%
13%
17%
32%
43%
Email to HR
Phone with HR
Face-to-face with HR
42%Internet/Intranet
Email to Service Representative
Interactive Voice Response (IVR)
Phone with Service Representative
25,000+ employees
Multiple responses permitted.Categories add to more than 100%.
EM
PL
OY
EE
SU
RV
EY
Employees
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
123
Employee Preferences—Methods for Obtaining Benefits Service (by Company Size & Industry) < Chapter 9
% of Employees
Preferring Method
for Obtaining
Service
EMPLOYEE PREFERENCES––METHODS FOR OBTAINING BENEFITS SERVICEby Industry
124
Manufacturing
Retail Trade
5%
6%
16%
23%
33%
39%
47%
Email to HR
Phone with HR
Internet/Intranet
Face-to-face with HR
Email to Service Representative
Interactive Voice Response (IVR)
Phone with Service Representative
6%
10%
11%
11%
32%
38%
39%
Phone with HR
Email to HR
Internet/Intranet
Face-to-face with HR
Email to Service Representative
Interactive Voice Response (IVR)
Phone with Service Representative
EM
PL
OY
EE
SU
RV
EY
Employees
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
125
Employee Preferences—Methods for Obtaining Benefits Service (by Company Size & Industry) < Chapter 9
Transportation
% of Employees
Preferring Method
for Obtaining
Service
Multiple responses permitted.Categories add to more than 100%.
5%
12%
22%
28%
38%
39%
53%
Email to HR
Phone with HR
Internet/Intranet
Face-to-face with HR
Email to Service Representative
Interactive Voice Response (IVR)
Phone with Service Representative
EMPLOYEE PREFERENCES––METHODS FOR OBTAINING BENEFITS SERVICEby Industry
126
Finance/Insurance
Services
5%
6%
7%
8%
24%
38%
55%
Phone with HR
Email to HR
Face-to-face with HR
Internet/Intranet
Email to Service Representative
Interactive Voice Response (IVR)
Phone with Service Representative
6%
11%
17%
17%
32%
34%
36%
Email to HR
Phone with HR
Internet/Intranet
Face-to-face with HR
Email to Service Representative
Interactive Voice Response (IVR)
Phone with Service Representative
EM
PL
OY
EE
SU
RV
EY
Employees
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
127
Employee Preferences—Methods for Obtaining Benefits Service (by Company Size & Industry) < Chapter 9
Public Administration
% of Employees
Preferring Method
for Obtaining
Service
Multiple responses permitted.Categories add to more than 100%.
7%
7%
8%
9%
31%
36%
46%
Email to HR
Phone with HR
Internet/Intranet
Face-to-face with HR
Email to Service Representative
Interactive Voice Response (IVR)
Phone with Service Representative
EMPLOYEE WORKPLACE ATTITUDES–– VOLUNTARY BENEFITSby Company Size & Industry
128
All Employees
34%Total
44%Manufacturing
21%Retail Trade
33%Transportation
34%Finance/Insurance
35%Services
36%Public Administration
All Industries
34%
42%
Total
35%2-9
22%10-49
39%50-199
29%200-499
35%500-999
44%1,000-2,499
25%2,500-4,999
39%5,000-9,999
10,000-24,999
30%25,000+
EM
PL
OY
EE
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
129
Employee Workplace Attitudes—Voluntary Benefits (by Company Size & Industry) < Chapter 10
Employees
Total
% of Employees who “Strongly Agree” (“6” and “7” on a 7-point scale) with
statement “I am interested in a wider array of voluntary benefits.”
EMPLOYEE WORKPLACE ATTITUDES–– EFFECTIVENESS OF BENEFITS COMMUNICATIONSby Company Size & Industry
130
All Employees
All Industries
31%
19%
22%
30%
21%
36%
26%
15%
35%
41%
41%
Total
2-9
10-49
50-199
200-499
500-999
1,000-2,499
2,500-4,999
5,000-9,999
10,000-24,999
25,000+
31%
41%
Total
39%Manufacturing
25%Retail Trade
T 32%ransportation
38%Finance/Insurance
27%Services
Public Administration
EM
PL
OY
EE
SU
RV
EY
Employees
Total
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
131
Employee Workplace Attitudes—Effectiveness of Employee Benefits Communications (by Company Size & Industry) < Chapter 11
% of Employees who “Strongly Agree” (“6” and “7” on a 7-point scale) with
statement “My company’s benefits communications effectively educate me.”
EMPLOYEE WORKPLACE ATTITUDES––SATISFACTION WITH BENEFITSby Company Size & Industry
132
All Employees
All Industries
36%
22%
40%
30%
32%
31%
34%
26%
45%
35%
44%
Total
2-9
10-49
50-199
200-499
500-999
1,000-2,499
2,500-4,999
5,000-9,999
10,000-24,999
25,000+
36%
46%
Total
41%Manufacturing
20%Retail Trade
41%Transportation
43%Finance/Insurance
36%Services
Public Administration
EM
PL
OY
EE
SU
RV
EY
METLIFE
EMPLOYEE BENEFITS
BENCHMARKING
REPORT
133
Employee Workplace Attitudes—Satisfaction with Benefits (by Company Size & Industry) < Chapter 12
Employees
Total
% of Employees who “Strongly Agree” (“6” and “7” on a 7-point scale) with
statement “I am satisfied with the benefits I receive through my employer.”
134
MetLife®‚ a subsidiary of MetLife, Inc. (NYSE:MET), is a leading provider of insurance and
other financial services to individual and institutional customers. The MetLife companies
serve individuals in approximately 13 million households in the U.S. and provide benefits to
37 million employees and family members through their plan sponsors. Outside the U.S., the
MetLife companies serve approximately 8 million customers through direct insurance
operations in Argentina, Brazil, Chile, China, Hong Kong, India, Indonesia, Mexico, South
Korea, Taiwan and Uruguay. For more information about MetLife, please visit the company’s
Web site at www.metlife.com.
Metropolitan Life Insurance Company200 Park AvenueNew York, NY 10166www.metlife.com
1900028989(0605) 0504-7701© 2005 METLIFE, INC. L05065IC5(exp0606)MLIC-LD.
