MERSEYTRAVEL SMART TICKETS ARE NOW AVAILABLE AT NEARLY 800 RETAIL OUTLETS ACROSS MERSEYSIDE THANKS TO A PARTNERSHIP BETWEEN ACT AND PAYMENT PROVIDER, PAYPOINT. NOW PASSENGERS CAN TOP UP THEIR SMART CARDS QUICKLY AND EASILY, CLOSE TO WHERE THEY LIVE AND WORK, MAKING TRAVEL IN MERSEYSIDE EASIER AND MORE CONVENIENT THAN EVER.

Transport authorities are tasked with delivering efficient, affordable, convenient public transport services for local people. To deliver this vision, Merseytravel launched its Walrus smartcard scheme through the PayPoint retail network in November 2014, powered by ACT technology.

By February 2016, the Walrus scheme had reached a major milestone with a million smart tickets sold. Liz Chandler, SRO for Walrus Smarter Ticketing, says, “To go from no commercial smart ticketing scheme to one million ticket sales in just 15 months was incredible.”

DELIVERING PASSENGER VALUE WITH MULTIMODAL SMART TICKETSTickets available for customers on their Walrus smartcards include various types of “Solo” ticket, which can be used on any bus across Merseyside, and a “SaveAway” ticket, which is an off-peak day ticket for use on local bus, train and ferry services. Additional tickets are going to be added to the scheme to further improve passenger value and convenience.

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‘‘ To deliver this vision, Merseytravel launched its Walrus smartcard scheme through the PayPoint retail network in November 2014, powered by ACT technology.

MERSEYTRAVEL PARTNERS WITH ACT AND PAYPOINT TO MAXIMISE PASSENGER CONVENIENCE

The key to realising this vision was the ACT Cloud Ticketing Platform utilising the PayPoint retail network, which manages all the ITSO transactions needed to load travel tickets on Walrus cards. This allows retailers to sell Solo and SaveAway tickets via PayPoint Point-of-Sale (POS) terminals, opening the way to a widespread retail presence in the Merseyside area.

Liz Chandler says, “By ITSO-enabling smart ticket sales from PayPoint terminals, the ACT Cloud Ticketing Platform allowed us to make tickets available in far more locations than was previously possible.”

MAXIMISING CONVENIENCE FOR PASSENGERS

With the right infrastructure to support greater customer convenience, Merseytravel partnered with ACT’s Cloud Partner, PayPoint, which offers a range of in-store payment services for customers.

By partnering with PayPoint, the ACT Cloud Ticketing Platform is helping to maximise passenger convenience across the UK.

DELIVERING TICKETS AT NEARLY 800 RETAIL LOCATIONS ACROSS MERSEYSIDE

MAXIMISING PASSENGER CONVENIENCE ACROSS THE UK

Lewis Alcraft, Commercial Director at PayPoint, says, “Customers can use our in-store terminals to pay bills, transfer money, top up their mobile phones and buy digital vouchers – all at a convenient location close to where they live and work. We saw the addition of Walrus tickets as a great fit for our business, and a fantastic benefit for our customers, who can now load their travel tickets quickly and easily at nearly 800 locations across Merseyside.”

By providing retail points across the Merseyside area, PayPoint is a key enabler for bringing passengers greater convenience and value. Louise Robertson, Senior Project Manager, ACT, says, “The fact that customers can buy their smart tickets at any one of the nearly

800 outlets saves them a huge amount of time and provides a much more convenient experience for them. It’s a clear example of how ACT and our partners enable a more passenger-centric, convenient public transport experience.”

With greatly increased retail availability for smart tickets, the Merseytravel Walrus smartcard scheme reached a new milestone in March 2017 with 2 million tickets sold. “The greatly expanded retail network and the increased convenience for passengers is reflected in our ticket sales,” says Liz Chandler. “We’re delighted that the scheme has been such a tremendous success, and our three-way partnership with ACT and PayPoint has played a big part in it.”

“In addition to the 800 locations in Merseyside, passengers in other regions are making use of our Cloud Ticketing Platform. For example, you can buy smart tickets at 1,334 PayPoint locations across the Greater Manchester area thanks to our Cloud Ticketing Platform,” says Gary Watts, CEO, ACT. “Additionally, Cardiff Bus passengers can buy and top up their smart cards at over 180 PayPoint outlets, making the experience incredibly fast and convenient.”

With successful implementations across the country, many other local transport authorities are partnering with ACT and third-party payment providers. “With the ACT Cloud Ticketing Platform, selling smart tickets no longer requires ITSO-compliant terminals,” says Gary Watts. “As a result, we’ve opened up the market and greatly expanded the retail network for ITSO ticketing, which is key to maximising passenger convenience and ticket sales.”

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‘‘ ... the ACT Cloud Ticketing Platform allowed us to make tickets available in far more locations than was previously possible.

‘‘ We’re delighted that the scheme has been such a tremendous success, and our three-way partnership with ACT and PayPoint has played a big part in it.

HOW IT WORKS: ENABLING SMART TICKET SALES FROM ANY TERMINALThe ACT Cloud Ticketing Platform underpins industry leading partner retail solutions across the UK, and their end customer’s complex commercial models, enabling real-time financial transactions to be processed using innovative ITSO technology.

This enables ACT to take care of all the ITSO processes required for smart ticketing so retailers don’t have to. When customers request a ticket in a retail outlet, a message is sent to the ACT Cloud Ticketing Platform, the customer payment is processed, and the ITSO-ticket is loaded onto the customer’s smart card, ready for use.

THE ACT SOLUTION AT A GLANCE:ACT CLOUD TICKETING PLATFORMWhich manages all ITSO processes required for smart ticket sales and makes it easy to ITSO-enable POS hardware.

ACT HOPSSmart-ticketing processing engine that collects, processes and stores Merseytravel’s transaction data from every customer journey.

ACT CMSWhich enables Merseytravel to manage customer and card details, including concessionary customers, efficiently.

ACT COMMERCIAL PORTALWeb portal which enables customers to purchase new tickets, or top up their existing ticket/e-purse on their smart card.

ACT CONCESSIONARY PORTALWeb portal which enables customers to register for a travel card and request a replacement.

ACT ANALYTICSA powerful platform for interrogating passenger transport data.

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r Merseytravel has sold more than 2.4 million smart tickets using ACT’s Cloud Ticketing Platform.

r Smart tickets are available at nearly 800 PayPoint locations across the Liverpool City Region.

r Passengers can choose from two ticket types, “Solo” bus tickets and “Saveaway” multimodal day tickets for buses, rail and ferries.

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KEY FACTS

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ABOUT ACT AND FUJITSU

ABOUT ACTACT is a Fujitsu company and provides secure, enterprise class systems that enable the monetisation of complex transactions. ACT is a proven leader in the design, build and management of smart transaction systems that help people to make the best of their work, leisure and travel time.

Clients use ACT technology solutions to speed commuters through public transport, to help shoppers earn rewards, to provide access to public services and to make it easy for visitors to explore new places. Its systems are trusted by retail, tourism, payments, public sector and transport organisations large and small, and are at the heart of cities around the world.

The company’s enterprise cloud platform already processes more than one billion digital transactions per annum and is in use by global transit operators, payments providers, retail and tourism brands including: Arriva Plc, First Group Plc, Go Ahead Plc, National Express Plc, sQuid, The Welsh Government, Transport Scotland, Southern Railways, Transport for Greater Manchester, Merseytravel and PayPoint Plc.

For more information, please visit www.weareACT.com.

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ABOUT FUJITSU GLOBALFujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services.

Approximately 156,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.7 trillion yen (US$41 billion) for the fiscal year ended March 31, 2016.

For more information, please see www.fujitsu.com.

ABOUT FUJITSU UK & IRELANDFujitsu employs over 14,000 people in the UK & Ireland, with total revenues exceeding £1.8 billion.

Offering an integrated product and service portfolio, we deliver consulting, applications, technology products, systems integration and managed services, including cloud-based solutions, for customers across both public and private sectors, including retail, financial services, telecoms, government, defence and consumer IT.

For more information, please see: www.fujitsu.com/uk.

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