Mentor Team ProgramMentor Team Program

[name of home][name of home]Mentor Team ProgramMentor Team Program

Mentor Team ProgramMentor Team Program

Mentor Team ProgramMentor Team Program

An important component of an overall strategy An important component of an overall strategy designed to enhance orientation for new staffdesigned to enhance orientation for new staff

Our GoalsOur Goals Develop dynamic staff teamsDevelop dynamic staff teams

Strengthen relationshipsStrengthen relationships Encourage leadership opportunitiesEncourage leadership opportunities

Mentor Team ProgramMentor Team Program

AssumptionsAssumptions

An effective orientation will pay back big An effective orientation will pay back big dividends in staff retention, employee dividends in staff retention, employee commitment, and customer satisfactioncommitment, and customer satisfaction

Staff who are properly welcomed and trained Staff who are properly welcomed and trained feel good about their choice of employer. They feel good about their choice of employer. They fit in more quickly and contribute more readily fit in more quickly and contribute more readily to quality service.to quality service.

Mentor Team ProgramMentor Team Program

AssumptionsAssumptionscontinuedcontinued

Effective orientation is a gradual process Effective orientation is a gradual process and doesn’t end after Day 1. Corporate and doesn’t end after Day 1. Corporate orientation is important, but not enough. orientation is important, but not enough.

It’s necessary to establish relationships It’s necessary to establish relationships that endure over time and can be used that endure over time and can be used safely to provide access the “right” safely to provide access the “right” information and to guide best practice.information and to guide best practice.

Mentor Team ProgramMentor Team Program

AssumptionsAssumptionscontinuedcontinued

Staff who are poorly trained embrace a poor Staff who are poorly trained embrace a poor attitude or work ethic and take a high toll on the attitude or work ethic and take a high toll on the morale of existing staff. morale of existing staff.

Sometimes the “buddy” system teaches new Sometimes the “buddy” system teaches new staff some behaviours and attitudes that are staff some behaviours and attitudes that are inconsistent with organizational values.inconsistent with organizational values.

Mentor Team ProgramMentor Team Program

ObjectivesObjectives

Create comfort and rapportCreate comfort and rapport New staff need to feel welcome and to have a New staff need to feel welcome and to have a

sense of acceptance and belonging.sense of acceptance and belonging.

Introduce the organizational cultureIntroduce the organizational culture New staff want to understand the values of New staff want to understand the values of

the organization and to appreciate how they the organization and to appreciate how they “fit” in achieving quality resident care.“fit” in achieving quality resident care.

Mentor Team ProgramMentor Team Program

ObjectivesObjectivescontinuedcontinued

Share relevant informationShare relevant information We want staff to know the answers to We want staff to know the answers to

important questions and to have a sense of important questions and to have a sense of who’s who in the organization.who’s who in the organization.

Explain job responsibilities clearlyExplain job responsibilities clearly Clarify expectations from the very beginning.Clarify expectations from the very beginning. Ensure staff are well oriented to their job Ensure staff are well oriented to their job

responsibilities.responsibilities.

Mentor Team ProgramMentor Team Program

ObjectivesObjectivescontinuedcontinued

Provide reality checksProvide reality checks Make sure the orientation isn’t just about Make sure the orientation isn’t just about

what we wish the organization what we wish the organization couldcould be. be.

If we only focus on the “blue sky” picture we If we only focus on the “blue sky” picture we can’t be surprised if new staff are “shell-can’t be surprised if new staff are “shell-shocked” and wonder why we weren’t open, shocked” and wonder why we weren’t open, honest, and candid.honest, and candid.

Mentor Team ProgramMentor Team Program

ObjectivesObjectivescontinuedcontinued

Gain full participationGain full participation Give as many people as possible a role to Give as many people as possible a role to

play in new-staff orientation. play in new-staff orientation. Ensure that the orientation process stays Ensure that the orientation process stays

fresh and relevant to staff needs. fresh and relevant to staff needs. Involve mentors, managers, and Involve mentors, managers, and

administrators in open dialogue. administrators in open dialogue. Ensure that mentors feel valued and able to Ensure that mentors feel valued and able to

contribute to a change in culture.contribute to a change in culture.

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What is a Mentor?What is a Mentor?

A TeacherA TeacherA LeaderA Leader

A NurturerA Nurturer

Lead from where you are —Lead from where you are —you can make a difference!you can make a difference!

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What is a Mentor?What is a Mentor? continuedcontinued

Good at her or his job! Good at her or his job!

Has a good understanding of roles, Has a good understanding of roles, processes, and positions in her/his processes, and positions in her/his department department andand in other departments in other departments

Positive, team-focused, genuinely caringPositive, team-focused, genuinely caring

Sees the big picture and is not intimidated by Sees the big picture and is not intimidated by pressurepressure

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What is a Mentor?What is a Mentor?continuedcontinued

A good time managerA good time manager

A problem-solverA problem-solver

A good communicatorA good communicator

Lives by the values of our home and leads Lives by the values of our home and leads others by being a positive role modelothers by being a positive role model

Passionate about her/his workPassionate about her/his work

Mentor Team ProgramMentor Team Program

Role of the MentorRole of the Mentor

Make contact with the assigned new employeeMake contact with the assigned new employee

Provide information, encouragement, and support to Provide information, encouragement, and support to new employeesnew employees

Assist new employees in completing the orientation Assist new employees in completing the orientation program, including checklistsprogram, including checklists

Be available to answer questions from any new Be available to answer questions from any new employee or current staff memberemployee or current staff member

Make recommendations on improving the Mentor Make recommendations on improving the Mentor Team programTeam program

Mentor Team ProgramMentor Team Program

Role of New StaffRole of New Staff Accept the mentor and her or his roleAccept the mentor and her or his role

Co-operate with the mentor in order to gain the Co-operate with the mentor in order to gain the knowledge and experience to become a skilled knowledge and experience to become a skilled performer in her or his new jobperformer in her or his new job

Actively seek out mentors and maintain regular Actively seek out mentors and maintain regular contactcontact

Complete the orientation requirements, including Complete the orientation requirements, including checklistschecklists

Make recommendations on improving the Mentor Make recommendations on improving the Mentor Team programTeam program

Mentor Team ProgramMentor Team Program

Role of the ManagersRole of the Managers

Provide support and guidance to the Mentor Team and Provide support and guidance to the Mentor Team and help it to become independent, self-directedhelp it to become independent, self-directed

Link each new staff member to a mentorLink each new staff member to a mentor

Confirm expectations of new staff re: process, timelinesConfirm expectations of new staff re: process, timelines

Consult with mentor before final review of new staff Consult with mentor before final review of new staff member member (end of probationary period)(end of probationary period)

Meet with new staff for final reviewMeet with new staff for final review

Support Mentor Team in improving programSupport Mentor Team in improving program

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Mentor Team Criteria Mentor Team Criteria

Formal CriteriaFormal Criteria

Two years of experience at our homeTwo years of experience at our home Good attendance recordGood attendance record Well organized – both as a role model and in Well organized – both as a role model and in

order to commit the time to the roleorder to commit the time to the role Lives and models the values of our homeLives and models the values of our home Demonstrates “values-driven behaviour”Demonstrates “values-driven behaviour”

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Mentor Team CriteriaMentor Team Criteria

Informal Criteria

An informal leader in our home Someone who will march into your office and Someone who will march into your office and

tell you what’s wrong – and how they plan to tell you what’s wrong – and how they plan to be part of fixing itbe part of fixing it

Someone chosen by their peers to be a Someone chosen by their peers to be a representative or an advocate (other than their representative or an advocate (other than their union steward)union steward)

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Our Mentor TeamOur Mentor Team

[insert no. of] [insert no. of] RNsRNs [insert no. of] [insert no. of] RPNsRPNs [[insert noinsert no. of] . of] PSWsPSWs [[insert noinsert no. from] . from] HousekeepingHousekeeping [[insert noinsert no. from] . from] DietaryDietary [[insert noinsert no. from] . from] MaintenanceMaintenance [[insert noinsert no. from] . from] Activation / RecreationActivation / Recreation [[insert noinsert no. from] . from] AdministrationAdministration [Etc. . . . ][Etc. . . . ]

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Our Mentor TeamOur Mentor Team

[insert picture of Mentor Team with names][insert picture of Mentor Team with names]

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Any Questions?Any Questions?

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BreakBreak

[[

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Practice!Practice!

Break into pairsBreak into pairs

Assume the role of mentor and new staffAssume the role of mentor and new staff

Conduct guided conversation Conduct guided conversation (see handout)(see handout)

Switch rolesSwitch roles

Conduct guided conversationConduct guided conversation

Report your experiences back to the group Report your experiences back to the group

Mentor Team ProgramMentor Team Program

Practice!Practice! continuedcontinued

[insert a section here on Conflict Resolution [insert a section here on Conflict Resolution that reflects your home’s policies and that reflects your home’s policies and

procedures in this area ─ include:procedures in this area ─ include:

descriptiondescription discussiondiscussion role play:role play:

demonstrationdemonstration mentors’ practice]mentors’ practice]

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Future PlansFuture Plans

Monthly meetings of Mentor TeamMonthly meetings of Mentor Team Share experiencesShare experiences Identify training needsIdentify training needs Recommend improvementsRecommend improvements Date of first Mentor Team meetingDate of first Mentor Team meeting

Quarterly TrainingQuarterly Training Conflict resolutionConflict resolution The adult learnerThe adult learner Other training needs as identifiedOther training needs as identified

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Any Questions?Any Questions?

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Thank YouThank Youfor being a Mentor!for being a Mentor!

[insert picture of Mentor Team without names][insert picture of Mentor Team without names]