Memo letter writing.pptx

8/11/2019 Memo letter writing.pptx

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Padmashree Radhaswamy


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Memos

Brief printed docs

Routine exchange of info

Writer and recipient same org so share samevalues and goalsimpact on content

Unsealed envelopes

Changing scenario


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Pre printed memo form

To

Dept

Date

Subject

From

Telephone

For your

Approval Information Comments


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Memo uses

Make a formal impression

When legally required to provide info

To stand out from the flood of electronicmessages

To create a permanent unchangeable record

Cant be forwarded


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Things to remember

Addressessee distribution list, see below

list, alphabetical order, All sales reps,

production groups

Courtesy titles

Subject line

Body Second page

Writers initials


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Types of Memos

Directive

Response to an inquiry

Trip report Field/lab report.


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Letter

1. It is formal communication inwriting.

2. It must have a heading with

name and address of thecompany.

3. It must have inside address.

4. It includes salutation.

5. The body / text of the letter

starts with a formal sentence.6. The body ends with a formal

closing sentence.

7. Complimentary close is animportant part of the letter.

8. Compared with the memo ittakes more times to write.

Memo

1. It is informal communication inwriting.

2. It may or may not include name

and address of the company asa heading.

3. Here, inside address is ignored.

4. Salutation is not needed.

5. The memo does not carry any

formal sentence as an opening.It starts right away with themain idea.

6. No formal closing sentence isrequired. It stops right at the

completion of the idea.7. Complimentary close is notneeded.

8. It is a time saving device.


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Letter Writing

Write them right


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Types of letters

Negative messages

Positive messages

Neutral messages


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Negative messages

Negative messages is a fact of business life. Readers not happy to receive the No news.

Readers unable to accomplish goals

No! you will not get your loan No! you arent being hired

No! I cant help you

No now isnt a No forever.


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Examples

The enclosed statement

is wrong

I regret

misunderstanding

Employees cannot park

in the customer parkinglot

Please recheck the

enclosed statement

I will do my best to be

more clear from nowon.

Employees should park

in the employee parking

lot.


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Types of Negative messages

Direct approach

In direct approach


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Indirect approach

Agreementwe are aware of the challenges in thisindustry

Cooperationwe are here to help you in always thatwe can

Appreciationwe appreciate your interest.

Fairnesswe have been doing our best to fasten

Goodnews

Praise Resale

Understanding


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Documents

Memo letter writing.pptx