SHS MEMBERSHIP COMMITTEEMINUTES

NOVEMBER 18, 2011

Attendees: Heather Vass, Tangie Craft, Rudy Santacroce, Brian Compas

a. Membership growth and retention

i. Scorecard revision and development to analyze membership statistical data and add additional metrics to monitor performance (differentiate from information on Membership Run Chart) - Aaron Kanne

1. Membership run chart and scorecard statisticsa. Current data as of October 2011

b. Bullet points have been added to point out the major findings of each chartc. Students have been taken out of the renewal graphs at the bottomd. Thank you to Aaron Kanne for putting these together each month!

2. Dropping members

a. Direction from board: Strategies to maintain members with less than 5 years / Scorecard review / Retention Strategies for members with 4 years or less

b. Students have been broken out, 17 potential dropping members for November.

ii. Update welcome kit (includes services and benefits available) for new members as well as recruit members into the SHS only membership category – Brian Compas

1. Got the new member welcome kit and the components:

2. In the Welcome SHS Email Feb 09 email, lets provide a link to the newsletter site on SHS

and also link to a tool.3. Follow-up with Tools & Content chair (Dan France) to see which tool they would like to

highlight.

iii. Retention of current members by assessing needs and current services by using the results of the 2010 Membership Survey –Aaron Kanne

1. Committee suggested sharing the 2010 survey results via the newsletter. Direction from Board: develop a schedule for when each article will appear and leave it to the committees to write the updates for the newsletter (incorporate into monthly committee updates) 

iv. Survey dropping members to understand the reason for discontinuing membership – 1. Goal is to target those members dropping with less than 5 years of service.

2. 17 members to drop in November. Email sent out 11-18-11.3. Plan: After next year’s conferences, let’s follow-up with 1st time attendees 1 month post

conference (March 2012).

v. Continue email blast promotions to dropped members, IIE members already in healthcare, IIE members not in healthcare

1. Next round of email blasts to be sent September/October 2011. 2. We will push these out quarterly through Heather B. Suggestion made to add information

about any time-sensitive information (such as the annual conference). Push quarterly.

b. Awards, Recognition, and Advancement

i. Administer the SHS Diplomate program which includes marketing to increase awareness and participation – John Templin

ii. Participate in the voting for the SHS-HIMSS Excellence in Healthcare Management Engineering/Performance Improvement Award

1. Voting to take place first week of November 2012.

iii. Solicit and encourage nominations, and vote on Outstanding Member of the Month. Notify winners. – Heather Vass

1. Members are now posted on SHS website2. Heather to follow-up with Pam Patterson at IIE to see where we are on posting past

winners.

iv. Provide the SHS Board the members that qualify for Years of Service Award to be recognized at the annual conference

1. To take place in January2. Aaron to pull these when we receive the January stats from Heather B.

v. Develop mechanism to recognize committee leads and committee members1. Committee write-ups in monthly newsletter2. Certificate, signed by president, at annual conference3. Acknowledgement at annual conference – poster for each committee to be posted. Each

poster will contain committee leads, co-leads, members along with their names and pictures. Also to include the committees charter and major accomplishments for the year.

4. Post photos and bios of all committee leads on website5. Add ribbons on nametags for committee chairs.

vi. Committee will be responsible for putting together a application for the Outstanding Young Professional to submit to IIE (October of each year).

c. Report to the SHS Board through the designated Board member liaison – John/Tangie1. Face-to-face meeting will be February 18 from 4-5. Need to know which committee

members will be in attendance.

d. New business