Membership closure managementVivek Nigam

vivek@apnic.net

Membership closure scenarios• Non-payment of renewal invoice

• Voluntary closure

• False or misleading information

• Fraudulent payments

2

Membership closures in 2015

3

192

23

46

70

Non payment of renewal invoice

Merger and acquition

Business not operating

IPv4 transfers

Total 331

4

Non-payment of renewal invoice

Failure to pay on time Not contactable

Failure to pay on time• Payments due in 30 days• Closure if payment is not received in 60 days• Flexibility options

– Offer payment extensions

– Offer payment plans

5

Non contactable members• Locate new contacts for member

– Company website, web search– Assistance from other teams

• Search previous correspondence with members– E-mail logs– Phone logs

• Check previous payment methods

6

Voluntary closures

7

Voluntary closures• Merger and acquisition

• IPv4 address transfers

• Business not operating

• Change in business plans

8

Confirm closure date

Inform member about option to transfer resource

False or misleading information

9

Trends and observations• New Members get maximum of a /21 delegation

• Multiple network abuse complaints start immediately

• Whois contact details reported as invalid

• 5 cases identified last year

10

False or misleading information

11

Close account and reclaim resources

Issue notice of membership agreement breach

Contact Member’s upstream provider

Request member to update their details

12

Fraudulent payments

Trends and observations• New Member pays via Credit Card

• Bank notifies APNIC about fraudulent payment– No card holder authorization

• Request evidence to show card holder authorized payment

• Account closed and resources reclaimed

• 7 cases identified since November 2015

13

14

Questions or Feedback?