MEMBER SERVICESMEMBER EVALUATIONS

2011

CITY OF MADISON

Municipal Gas Authority of Georgia

Member Evaluations

General Information

Member: MadisonMain Contact: Ronnie Stovall, Gas SuperintendentPipeline: TranscoRegion: NorthernService Area: Morgan and Walton Counties

Member Evaluations

Vital Signs - Customers

• Total Customers: 1620- Residential 1274- Commercial 327- Industrial 18

• Total Gas Services: 1800• Inactive Gas Services: 180• Inactive/Active: 10%• Water Customers: 905

Member Evaluations

Vital Signs – Annual Throughput & Sales

• 2010 Annual Throughput: 235,641 Mcf / Yr.• 2010 Annual Sales: 240,447 Mcf / Yr.

- Residential 78,886 Mcf / Yr.

- Commercial 75,885 Mcf / Yr.- Small Industrial 38,490 Mcf/ Yr.- Large Industrial 47,207

• Residential (use per customer) – 62 Mcf• Commercial (use per customer) - 232 Mcf

Member Evaluations

Vital Signs – Financials

06 07 08 09 10

Annual margin(000’s) $767 1074 861 847 1156

Return check(000’s) $73 74 94 70 74

Transfers (GF)(000’s) $200 300 525 275 400

Member Evaluations

Vital Signs – Retail Rate Comparison Chart

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Mad

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Royst

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Comm

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Wed

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Mon

roe

Bufor

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Mon

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LaFay

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Eaton

ton

Win

der

Trion

Tocco

a

Man

ches

ter

Fireside

Wal

ton

EMC

Roano

ke

SCANA E

nerg

y

Infini

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nerg

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Map

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ville

Georg

ia N

atur

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$400

$500

$600

$700

$800

$900

$1,000

$1,100

$1,200

Northern RegionAnnual Residential Gas Bills

Jan10 - Dec10

Member Evaluations

Vital Signs – Rate of Lost and Unaccounted For Gas

Jan-

07

Jul-0

7

Jan-

08

Jul-0

8

Jan-

09

Jul-0

9

Jan-

10

Jul-1

0

Dec

-10

-10.0%

-7.5%

-5.0%

-2.5%

0.0%

2.5%

5.0%

7.5%

10.0%

Rate of L&U (Rolling 12-month data)

Rate of L&U (Rolling 12-month data)

Member Evaluations

Standard Services Delivery

Budget Forecast: Yes, Jul-JunRetail Tracker: YesIndustrial Billing Rate Notices (#): NoRate Study: YesMarketing Program: YesCommunication Services: YesMEAG Member: No

Member Evaluations

Current Projects

• Sandy Creek expansion (14 Poultry, 25 Res, 1 Church)

• Poultry conversions (Hayes/Stovall 7 houses)

• Commerce Drive expansion (12 small com buildings)

Member Evaluations

Future Opportunities

• Poultry Expansion – Southeast Morgan Co. (30 houses)

• Poultry Expansion – North Morgan Co. (11 houses)

Member Evaluations

Issues / Concerns

• Replace bare steel main (Social Circle)

Member Evaluations

Engagement Level Measurement

• Gas Authority Engagement Level

- SRCS- PACE Program - Hedge Program- Budget Forecast - Regional Meetings- Rate Trackers - AMM - Communications - Send-Out Data

• Marketing & Sales Engagement Level

- Rebate/Incentive Program - Sales Champion- Print Ads - Poultry Rate- TV/Radio

Member Evaluations

Gas Authority Engagement Level

• SRCS• PACE• Hedge Program• Regional Meetings• AMM• Budget Forecast• Rate Trackers (Retail / Industrial)• Communications• Send-Out Data

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%100%

Gas Authority Engagement

Level

Member Evaluations

Marketing & Sales Engagement Level

• Main Street Financing Program• Rebate / Incentive Program• Effective Appliance / Sales Network• Print Ads – Brochures, Etc.• Radio Advertising• TV Advertising• Website Advertising• Sales Champion• Poultry Rate

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

67%

Marketing & Sales Engagement Level