MEMBER SERVICESMEMBER EVALUATIONS

2011

CITY OF LAWRENCEBURG

Municipal Gas Authority of Georgia

Member Evaluations

General Information

Member: LawrenceburgMain Contact: John CainPipeline: TETCORegion: SouthernService Area: Lawrence

Member Evaluations

Vital Signs - Customers

• Total Customers: 6,030- Residential 5,198- Commercial 828 - Industrial 4

• Total Gas Services: no data• Total Inactive Services: no data• Inactive Services / Total Services• Gas Customers / Water Customers 94%• Gas Customers / Energy Customers 23%

Member Evaluations

Vital Signs – Annual Throughput & Sales

• 2010 Annual Throughput: 673,964 Mcf / Yr.• 2010 Annual Sales: 681,243 Mcf / Yr.

- Residential 294,609 Mcf / Yr.- Commercial 312,973 Mcf / Yr.- Industrial 79,563 Mcf /

Yr.• Residential (use per customer) – 57 Mcf• Commercial (use per customer) – 378 Mcf

Member Evaluations

Vital Signs – Financials

06 07 08 09 10

Annual margin(000’s) $2,122 $1,569 $1,934 $1,729 $1,608Return check(000’s) $91 $213 $211 $184 $174

Transfers (GF)(000’s) (% / Margin)

2010 Return / G&A: 2.03

Member Evaluations

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5$81.8

6$80.2

7$78.8

8$79.9

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8$79.1

8$79.2

6$77.2

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9$77.5

8$78.4

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6$77.3

7$76.7

5$80.6

3$76.2

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2$74.7

8$83.3

3$77.8

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9$75.9

3$75.1

1$73.4

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4$86.7

3$93.2

4$91.8

4$94.0

5$91.8

3$91.5

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Member Evaluations

Vital Signs – Rate of Lost and Unaccounted For Gas

Member Evaluations

Standard Services Delivery

Budget Forecast: NoRetail Tracker: YesIndustrial Billing Rate Notices (#): NoRate Study: YesMarketing Program: NoCommunication Services: Yes(Monthly Market Summary)

Member Evaluations

Current Projects• Completed a rate study & proposal for the

Lawrenceburg Commission• Issue: Cost recovery was heavily weighted on

industrial volumes, creating a higher industrial rate compared to the residential rate; designed a lower industrial rate without significant reductions to overall gross margin; approval set for the week of June 13th

Member Evaluations

Future Opportunities

• Lawrenceburg has expressed interest in NGV - CNG initiative; meeting in July to plan the work

• [Out of State - Main Street EE Program]• LUS offers budget billing – On-bill capabilities• LUS – Economic Development investments

Member Evaluations

Issues / Concerns

• Hedge Program Adjustments - year around hedges; communication to Commission

• Natural gas enterprise small in scope compared to electric operations

Member Evaluations

Engagement Level Measurement

• Gas Authority Engagement Level- SRCS - PACE- Hedge Program - Regional Meetings- AMM - Budget Forecast- Rate Trackers - Communications- Send Out Data Provided

• Marketing & Sales Engagement Level- Financing Program (MS) - Rebate Program- Appliance Sales/Installation - Print Ads - Small Project Financing - TV / Radio Advertising- Website Advertising - Sales Champion- Flexible Rate Design

Member Evaluations

Gas Authority Engagement Level

SRCS Budget ForecastPACE Rate Trackers (Retail / Industrial)Hedge Program Communications Regional Meetings Send Out Data ProvidedAMM

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

33%

Gas Authority Engagement Level

Member Evaluations

Marketing & Sales Engagement Level

Main Street Financing Program TV / Radio Advertising Rebate / Incentive Program Website Advertising Appliance Sales / Installation Flexible Rate Design Small Project Financing Sales Champion Print Ads – Brochures, Etc.

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

11%

Marketing & Sales Engagement Level