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Melanie Farrell Customer Service Rep
7921 Macdonald Dr Apt 1, Huntington Beach, CA 92647 (714)206-0422 [email protected]
SKILLS
● Strong attributes in customer satisfaction, reliability, punctuality, critical thinking skills,
motivation and time management.
● Microsoft Office Suite-Word and Excel; 60+ WPM
● 7 years customer service experience; 5 years call center & data entry experience
EXPERIENCE
Select Auto Insurance, Huntington Beach - Customer Service Rep
June 2013 - PRESENT
● Interact with customers via telephone and in person to provide information in response
to inquiries about products and services and to handle and resolve complaints.
● Solicit sale of new product or services, review claims, review insurance policy terms to
determine coverage, and keep updated records organized.
Always Best Care, Torrance - Staffing Coordinator/Caregiver
January 2013 - June 2013
● Interviewing, sourcing, and recruiting of new candidates. Knowledgeable of ongoing
recruitment plan.
● Develop and monitor job listings for clients.
SK&A, A Cegedim Company, Irvine - Research Associate/Customer Service
October 2007 - December 2012
● Made outbound calls to healthcare facilities, gathering very specialized information;
entered data into a specialized computer program.
● Maintained accuracy and met strict deadlines, utilizing critical thinking and efficient
computer skills. Exceeded quality monitoring quota regularly.
EDUCATION
Coast High School, Huntington Beach - Diploma
June 2005
AWARDS
December 2010 - Employee of the month
December 2010 - Research Associate of the year
December 2011 - Perfect attendance award
